How to cite this paper
Kordnaeij, A., Dehyadegari, S & Bakhshizadeh, A. (2012). A study on the effect of knowledge management on customer orientation in governmental organization.Management Science Letters , 2(6), 1901-1906.
Refrences
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Anderson, K. & Kerr, C. (2002). Customer Relationship Management. New York, McGraw Hill.
Earl, M.J., & Scott, I.A. (1999). Opinion: What is a Chief Knowledge Officer. MIT Sloan Management Review, Cambridge, MA, 40(2), 29-38.
Elliott, J.J. (2000). Design of a product-focused customer-oriented process. Information and Software Technology, 42(14), Pages 973-981.
Lee, M.R., Chen, T.T. (2012). Revealing research themes and trends in knowledge management: From 1995 to 2010. Knowledge-Based Systems, 28, 47-58.
Liang, G.S., Ding, J.F., Wang, C.K. (2012). Applying fuzzy quality function deployment to prioritize solutions of knowledge management for an international port in Taiwan. Knowledge-Based Systems, 33, 83-91.
Kang, J., & Hyun, S.S. (2012). Effective communication styles for the customer-oriented service employee: Inducing dedicational behaviors in luxury restaurant patrons. International Journal of Hospitality Management, 31(3), 772-785.
Mahdavi, I., Movahednejad, M., & Adbesh, F. (2011). Designing customer-oriented catalogs in e-CRM using an effective self-adaptive genetic algorithm. Expert Systems with Applications, 38(1), 631-639.
Nonaka I., & Konno N. (1998). The concept of & apos; ba & apos; : building a foundation for knowledge creation. California Management Review, 40 (3), 40–54.
Pelled, L.H., Cummings, T.G., & Kizilos, M.A. (2000). The Influence of Organizational Demography on Customer-Oriented Prosocial Behavior: An Exploratory Investigation. Journal of Business Research, 47(3), 209-216
Anderson, K. & Kerr, C. (2002). Customer Relationship Management. New York, McGraw Hill.
Earl, M.J., & Scott, I.A. (1999). Opinion: What is a Chief Knowledge Officer. MIT Sloan Management Review, Cambridge, MA, 40(2), 29-38.
Elliott, J.J. (2000). Design of a product-focused customer-oriented process. Information and Software Technology, 42(14), Pages 973-981.
Lee, M.R., Chen, T.T. (2012). Revealing research themes and trends in knowledge management: From 1995 to 2010. Knowledge-Based Systems, 28, 47-58.
Liang, G.S., Ding, J.F., Wang, C.K. (2012). Applying fuzzy quality function deployment to prioritize solutions of knowledge management for an international port in Taiwan. Knowledge-Based Systems, 33, 83-91.
Kang, J., & Hyun, S.S. (2012). Effective communication styles for the customer-oriented service employee: Inducing dedicational behaviors in luxury restaurant patrons. International Journal of Hospitality Management, 31(3), 772-785.
Mahdavi, I., Movahednejad, M., & Adbesh, F. (2011). Designing customer-oriented catalogs in e-CRM using an effective self-adaptive genetic algorithm. Expert Systems with Applications, 38(1), 631-639.
Nonaka I., & Konno N. (1998). The concept of & apos; ba & apos; : building a foundation for knowledge creation. California Management Review, 40 (3), 40–54.
Pelled, L.H., Cummings, T.G., & Kizilos, M.A. (2000). The Influence of Organizational Demography on Customer-Oriented Prosocial Behavior: An Exploratory Investigation. Journal of Business Research, 47(3), 209-216