How to cite this paper
Moradi, H & Fallah, M. (2014). Empowering service employees: A case study of banking industry.Management Science Letters , 4(7), 1381-1384.
Refrences
Bowen, D. E., & Lawler III, E. E. (2006). The empowerment of service workers.Managing innovation and change, 155-69.
Burdett, J. O. (1991). What is empowerment anyway?. Journal of European Industrial Training, 15(6).
Conger, J. A., & Kanungo, R. N. (1988). The empowerment process: Integrating theory and practice. Academy of management review, 13(3), 471-482.
Fulford, M. D., & Enz, C. A. (1995). The impact of empowerment on service employees. Journal of Managerial Issues, 7(2), 161-175.
Echiejile, I. (1994). Empowering disadvantaged employees. Empowerment in Organizations, 2(1), 31-37.
Geroy, G. D., Wright, P. C., & Anderson, J. (1998). Strategic performance empowerment model. Empowerment in Organizations, 6(2), 57-65.
Kanter, R. M. (1985). Dilemmas of managing participation. Readings in Human Resource Management. New York, London, 196-226.
Kinlaw, D. C. (1995). The practice of empowerment: making the most of human competence. Gower Publishing, Ltd.
Morley, L. (1995). Theorizing empowerment in the UK public services. Empowerment in Organizations, 3(3), 35-41.
Nykodym, N., Simonetti, J. L., Nielsen, W. R., & Welling, B. (1994). Employee empowerment. Empowerment in Organizations, 2(3), 45-55.
Scott, C., & Jaffe, D. (1991). Empowerment building a committed workforce. Crisp Learning.
Burdett, J. O. (1991). What is empowerment anyway?. Journal of European Industrial Training, 15(6).
Conger, J. A., & Kanungo, R. N. (1988). The empowerment process: Integrating theory and practice. Academy of management review, 13(3), 471-482.
Fulford, M. D., & Enz, C. A. (1995). The impact of empowerment on service employees. Journal of Managerial Issues, 7(2), 161-175.
Echiejile, I. (1994). Empowering disadvantaged employees. Empowerment in Organizations, 2(1), 31-37.
Geroy, G. D., Wright, P. C., & Anderson, J. (1998). Strategic performance empowerment model. Empowerment in Organizations, 6(2), 57-65.
Kanter, R. M. (1985). Dilemmas of managing participation. Readings in Human Resource Management. New York, London, 196-226.
Kinlaw, D. C. (1995). The practice of empowerment: making the most of human competence. Gower Publishing, Ltd.
Morley, L. (1995). Theorizing empowerment in the UK public services. Empowerment in Organizations, 3(3), 35-41.
Nykodym, N., Simonetti, J. L., Nielsen, W. R., & Welling, B. (1994). Employee empowerment. Empowerment in Organizations, 2(3), 45-55.
Scott, C., & Jaffe, D. (1991). Empowerment building a committed workforce. Crisp Learning.