The aim of this research was to investigate the relationship among intrinsic motivation, authentic leadership and high-performance work system (HPWS) on university faculty members with the mediating role of knowledge sharing. A total of 286 full-time faculty members of public universities from 30 universities of Punjab, Pakistan were interviewed using a five-point Likert-scale question-naire, adapted from the literature. The results of PLS-SEM indicate that authentic leadership and HPWS had a significant effect on faculty member’s creativity whereas intrinsic motivation showed an insignificant relationship with creativity. Results further highlight that knowledge sharing mediated the relationship between HPWS and employee’s creativity, however, no mediation effect was found for intrinsic motivation and authentic leadership with employee creativity.

The study examines how loan growth affects performance of banks, in the form of credit risk, bank profitability and bank solvency in Vietnam during the period from 2006 to 2017. Overall, the regression results by both static and dynamic panel data models provide some evidence that loan growth indicators could have the great impacts on bank performance. In particular, growth in lending increases loan loss provisions from 2 to 3 subsequent years, lowers bank capital ratio the next year; while bank profitability gains positive effects from loan growth both in the short term and long term. These findings show the robustness when applying alternative estimation techniques. The study emphasizes the importance of caution in expanding lending activities aggressively as well as it provides implications for banks in terms of risk governance and capital management.

The increasing numbers of public and private hospitals have resulted in the competitive environment in healthcare industry. This situation needs cooperation and support from the hospitals to focus on setting up compelling hospital image and providing satisfaction to the patients to ensure and secure their loyalty. Therefore, providing a high Service Quality will ensure the patients’ satisfaction and loyalty to keep on tapping the service provided. This study reports on a research finding that under-takes to analyze the effect of Image and Service Quality provided by the hospital towards patients’ satisfaction and loyalty in public hospital in Terengganu. Structural Equation Modelling (SEM) was used to test the proposed hypothesis model in the study. The finding of this study illustrates that although hospital image did not have any effect on the patients’ loyalty, but it had a big impact on pa-tients’ satisfaction. Furthermore, patients’ satisfaction had a big impact towards patients’ loyalty. This study also clarifies that the Service Quality provided by the hospital had a direct influence on the patients’ satisfaction and loyalty. Hence, a high service quality provided by the hospital will influence patients’ satisfaction and loyalty and a positive and compelling hospital image is an im-portant factor to ensure the patients’ satisfaction.

The primary objective of the present study was to examine the impact of total quality management (TQM) practices on the performance of organization performance of Arab American University Palestine. The study was also interested in examining the role of organizational excellence in organizational performance and also investigated the impact of organizational excellence in the relationship between TQM practices and organizational performance. To achieve the objective of the current study, we employed the structural equation modeling using statistical package of smart PLS-3. The questionnaires were distributed among the administrative staff of the university. Prior to establishing direct and indirect links between variables, we accessed the measurement of model and after establishment of the model fit, the structural model was used to examine the hypothesized relationships and the results confirmed the hypotheses of the survey. In other words, TQM practices had significant relationship with organizational performance and organizational performance had significant relationship with organizational performance. Moreover, TQM had a positive and significant effect on the organizational Excellence. Finally, organizational excellence also mediated the relationship between TQM and organizational performance.

This paper has been retracted.

Struggling airlines can save cost and improve profits by selling tickets online. While global sales of air e-tickets have grown over time, they are mostly from advanced nations. In developing markets like Malaysia, e-ticket sales are substantially lower. Hence, this study sets out to examine the factors that determine consumers’ intentions to buy air e-tickets. The factors include the disadvantage and advantage of buying air e-tickets, represented by perceived risk and perceived usefulness, respec-tively. The results show that Malaysian consumers’ perceptions of risk outweigh the perceived use-fulness of e-ticketing, and negatively affect intentions to buy air e-tickets. Perceived risk also has a negative effect on perceived usefulness, making usefulness insignificant to buying intention online. These findings imply that for Malaysian consumers, perceived risk far outweighs perceived usefulness where intention to buy air e-tickets is concerned.

A series of big changes have recently taken place in banking and financial sector as a result of global economic crisis, deregulated markets, globalization of economy and demonetization affecting the working lives of bank employees. The present exploration was planned to probe the associations involving job stress, need deficiency and performance of bank employees. Further it aimed to find out the predictors of performance within the facets of job stress and need deficiencies among total employees, managerial and non-managerial bank staff. The sample comprises of 335 employees, consisting of 135 managerial and 180 non-managerial staff who were randomly selected from dif-ferent branches of bank located in small cities in Uttar Pradesh, India. Job stress, need deficiency and performance measure scales were used to collect the information. Data were analyzed by step-wise multiple regressions analysis. The results observed as: i) total job stress, intrinsic impoverishment, role overload and unreasonable pressure showed significant positive correlation with perfor-mance and intrinsic impoverishment as well as role overload appeared as predictors of performance for sample group whereas esteem need, autonomy need were emerged as predictors and showed negative correlations with performance of employees; ii) esteem need, intrinsic impoverishment, strenuous working conditions and poor-peer relations were emerged as predictors of performance among managerial staff and iii) intrinsic impoverishment, role overload and strenuous working conditions appeared as predictors of performance for non-managerial staff. Further results discussed in details with suitable evidences.