How to cite this paper
Mozaffari, A., Kalaei, H., Shahhosseini, M & Chaghouee, Y. (2013). A new framework for performance evaluation system using strategy map: A case study of Islamic Azad University of Semnan.Management Science Letters , 3(4), 1041-1048.
Refrences
Agrawal, S. (2008). Competency based balanced scorecard model: An integrative perspective. Indian
Journal of Industrial Relations, 8(3), 12-18.
Anthony, R.N., & Govindarajan, V. (2001). Management Control System. 10th ed., McGraw-Hill Irwin.
Baldwin, C. Y., & Clark, K. B. (1992). Capabilities and capital investment: New perspectives on capital
budgeting. Journal of Applied Corporate Finance, 5(2), 67-82.
Banwet, J. D. K., & Deshmukh, S. G. (2008). Evaluating Performance of National R & D Organizations
Using Integrated DEA-AHP Technique. International Journal of Productivity and Performance
Management, 57(5), 370-388.
Bukh, P. N., & Malmi, T. (2005). Reexamining cause-and-effect principal of the balances scorecard. In J.
Mourtisen, S. J?nsson (Eds.), Northern Lights in Accounting. Stockholm, Libber.
Buytendijk, F., Hatch, T., & Micheli, P. (2010). Scenario-based strategy maps. Business Horizons, 53,
335-347.
Cebeci, U. (2009). Fuzzy AHP-based decision support system for selecting ERP systems in textile
industry by using balanced scorecard. Expert Systems with Applications, 36(5), 8900-8909.
Chang, B., Chang, C.W., & Wu, C.H. (2011). Fuzzy DEMATEL method for developing supplier selection
criteria. Expert Systems with Applications, 38(3), 1850-1858.
Chen, S.H., Yang, C.C., & Shiau, J.Y. (2006). The application of balanced scorecard in the performance
evaluation of higher education. The TQM Magazine, 18(2), 190–205.
Chytas, P. (2008). A proactive fuzzy cognitive balanced scorecard. IEEE World Congress on
Computational Intelligence Systems, 1331–1338.
De Waal, A. (2010). Performance-driven behavior as the key to improved organizational performance.
Journal of Measuring Business Excellence, 14(1), 79- 95.
Evans, J. R., & Lindsay, W. (2005). The Management and Control of Quality. Mason Oh.: Thomson
South-Western.
Grigoroudis, E., Orfanoudaki, E., & Zopounidis, C. (2012). Strategic performance measurement in a
healthcare organization: A multiple criteria approach based on balanced score. Omega, 40, 104-119.
Gulick, L., & Urwick, L. (1973). Papers on the Science of Administration, N.Y., Institute Public
Administration.
Hassab, E., Hassan, R., Amal, A., & Said, E. M. (2010). Nonfinancial performance measures and earnings
management. Advances in Management Accounting, 18, 55-79.
Huang, H. C., Lai, M. C., & Lin, L. H. (2011). Developing strategic measurement and improvement for the
biopharmaceutical firm: Using the BSC hierarchy. Expert Systems with Applications, 38(5), 4875-4881.
Jassbi, J., Mohamadnejad, F., & Nasrollahzadeh, H. (2011). A Fuzzy DEMATEL framework for
modeling cause and effect relationships of strategy map. Expert Systems with Applications, 38, 5967–
5973.
Kaplan, R. S., & Norton, D. P. (2004). Strategy maps: Converting intangible assets into tangible
outcomes. Boston, MD: Harvard Bus. School Press.
Kaplan, R. S., & Norton, D. P. (2002). Building the balanced scorecard in public sector. Balanced
scorecard report from interview with Rick Pagsibigan, September 19.
Kaplan, R. S., & Norton, D.P. (2000). The strategy-focused organization: How balanced scorecard
companies thrive in the new business environment. Harvard Business School Press.
Kaplan, R., & Norton, D. (1996). Using the balanced scorecard as a strategic management system.
Harvard Business Review (January. February), 74(1), 75.85.
Lebas, M. J. (1995). Performance measurement and performance management. International Journal of
Production Economics, 41, 23-35.
Lester, D. L., Parnell, A. J., & Carraher, S. (2010). Assessing the desktop manager. Journal of
Management Development, 29(3), 246-264.
Makhijani, N., & Creelman, J. (2008). How leading organizations successfully implement corporate
strategy with the balanced scorecard. The OTI Thought Leadership Series, 1, 1-16.
Maltz, A. C., Shenhar, A. J., & Reilly, R. R. (2003). Beyond the balanced scorecard: Refining the search
for organizational success measures. Long Range Planning, 36(2), 187-204.
Neely, A. D., & Adams, C. A. (2000). Perspective on performance: the performance prism, centre for
business performance, Canfield School of management, UK.
Neely Andy, G., & Platts, K. (1995). Performance measurement system design. International Journal of
Operations and production Management, 15(4), 80-116.
Nissen, V. (2006). Modeling corporate strategy with the fuzzy balanced scorecard. In: Hüllermeier E,
Kruse R, Nürnberger A, Strackeljan J (eds.): Proceedings Symposium on Fuzzy Systems in Computer
Science FSCS 2006, Magdeburg. P.P. 121-138.
Otley, D. (1999). Performance management: a framework for management control systems research.
Management Accounting Research, 10, 362-382.
Paddock, S. C. (1997). Benchmarks in management training. Public Personnel Management, 26(4), 441-460.
Prowse, P., & Prowse, J. (2009). The dilemma of performance appraisal. Journal of Measuring Business
Excellence, 13(4), 69-77.
Ramstad, E. (2009). Promoting performance and the quality of working life simultaneously, International
Journal of Productivity and Performance Management, 58(5), 423-436.
Simons, R. (2000). Performance Measurement Control Systems for Implementing Strategy. N. J.: Prentice
Hall, P.P. 5-35.
Sole, F. (2009). A management model and factors driving performance in public organizations.
Measuring Business Excellence, 13(4), 3-11.
Tohidi, H., Jafari, A., & AzimiAfshar, A. (2010a). Strategic planning in Iranian educational organizations.
Procedia Social and Behavioral Sciences, 2, 3904–3908.
Tohidi, H., Jafari, A., & AzimiAfshar, A. (2010b). Using balanced scorecard in educational organizations.
Procedia Social and Behavioral Sciences, 2, 5544–5548.
Wiersma, E. (2009). For which purposes do managers use Balanced Scorecards?: An empirical
study. Management accounting research, 20(4), 239-251.
Xu, Y., & Yeh, C. H. (2012). An integrated approach to evaluation and planning of best practices. Omega,
40, 65–78.
Kaplan, P. S., & Norton, D. P. (2001). The strategy-focused organization: How balanced scorecard
companies thrive in the new business environment. Boston, MA: Harvard Business School Press.
Karathanos, D., & Karathanos, P. (2005). Applying the balanced scorecard to education. Journal of
Education for Business, March/April, P.P. 222-231; ISSN-0883-232.
Niven, P.P. (2002). Balanced scorecard step by step, John Wiley & Sons, New York, N.Y. Owlia, M. S.
and Aspinwll, E. M. (1996), Quality in higher education: a survey, Total Quality Management, P.P.
161-71.
Umashankar, V., & Dutta, K. (2007). Balanced scorecards in managing higher education institutions: An
Indian perspective. International Journal of Educational Management, 21(7), 54–67.
Walker, K. B., & Ainsworth, P. L. (2007). Achieving competitive advantage in departments of
accounting: Management principles and the balanced scorecard. Academy of Accounting and Financial
Studies Journal, 11(1), 65–82.
Journal of Industrial Relations, 8(3), 12-18.
Anthony, R.N., & Govindarajan, V. (2001). Management Control System. 10th ed., McGraw-Hill Irwin.
Baldwin, C. Y., & Clark, K. B. (1992). Capabilities and capital investment: New perspectives on capital
budgeting. Journal of Applied Corporate Finance, 5(2), 67-82.
Banwet, J. D. K., & Deshmukh, S. G. (2008). Evaluating Performance of National R & D Organizations
Using Integrated DEA-AHP Technique. International Journal of Productivity and Performance
Management, 57(5), 370-388.
Bukh, P. N., & Malmi, T. (2005). Reexamining cause-and-effect principal of the balances scorecard. In J.
Mourtisen, S. J?nsson (Eds.), Northern Lights in Accounting. Stockholm, Libber.
Buytendijk, F., Hatch, T., & Micheli, P. (2010). Scenario-based strategy maps. Business Horizons, 53,
335-347.
Cebeci, U. (2009). Fuzzy AHP-based decision support system for selecting ERP systems in textile
industry by using balanced scorecard. Expert Systems with Applications, 36(5), 8900-8909.
Chang, B., Chang, C.W., & Wu, C.H. (2011). Fuzzy DEMATEL method for developing supplier selection
criteria. Expert Systems with Applications, 38(3), 1850-1858.
Chen, S.H., Yang, C.C., & Shiau, J.Y. (2006). The application of balanced scorecard in the performance
evaluation of higher education. The TQM Magazine, 18(2), 190–205.
Chytas, P. (2008). A proactive fuzzy cognitive balanced scorecard. IEEE World Congress on
Computational Intelligence Systems, 1331–1338.
De Waal, A. (2010). Performance-driven behavior as the key to improved organizational performance.
Journal of Measuring Business Excellence, 14(1), 79- 95.
Evans, J. R., & Lindsay, W. (2005). The Management and Control of Quality. Mason Oh.: Thomson
South-Western.
Grigoroudis, E., Orfanoudaki, E., & Zopounidis, C. (2012). Strategic performance measurement in a
healthcare organization: A multiple criteria approach based on balanced score. Omega, 40, 104-119.
Gulick, L., & Urwick, L. (1973). Papers on the Science of Administration, N.Y., Institute Public
Administration.
Hassab, E., Hassan, R., Amal, A., & Said, E. M. (2010). Nonfinancial performance measures and earnings
management. Advances in Management Accounting, 18, 55-79.
Huang, H. C., Lai, M. C., & Lin, L. H. (2011). Developing strategic measurement and improvement for the
biopharmaceutical firm: Using the BSC hierarchy. Expert Systems with Applications, 38(5), 4875-4881.
Jassbi, J., Mohamadnejad, F., & Nasrollahzadeh, H. (2011). A Fuzzy DEMATEL framework for
modeling cause and effect relationships of strategy map. Expert Systems with Applications, 38, 5967–
5973.
Kaplan, R. S., & Norton, D. P. (2004). Strategy maps: Converting intangible assets into tangible
outcomes. Boston, MD: Harvard Bus. School Press.
Kaplan, R. S., & Norton, D. P. (2002). Building the balanced scorecard in public sector. Balanced
scorecard report from interview with Rick Pagsibigan, September 19.
Kaplan, R. S., & Norton, D.P. (2000). The strategy-focused organization: How balanced scorecard
companies thrive in the new business environment. Harvard Business School Press.
Kaplan, R., & Norton, D. (1996). Using the balanced scorecard as a strategic management system.
Harvard Business Review (January. February), 74(1), 75.85.
Lebas, M. J. (1995). Performance measurement and performance management. International Journal of
Production Economics, 41, 23-35.
Lester, D. L., Parnell, A. J., & Carraher, S. (2010). Assessing the desktop manager. Journal of
Management Development, 29(3), 246-264.
Makhijani, N., & Creelman, J. (2008). How leading organizations successfully implement corporate
strategy with the balanced scorecard. The OTI Thought Leadership Series, 1, 1-16.
Maltz, A. C., Shenhar, A. J., & Reilly, R. R. (2003). Beyond the balanced scorecard: Refining the search
for organizational success measures. Long Range Planning, 36(2), 187-204.
Neely, A. D., & Adams, C. A. (2000). Perspective on performance: the performance prism, centre for
business performance, Canfield School of management, UK.
Neely Andy, G., & Platts, K. (1995). Performance measurement system design. International Journal of
Operations and production Management, 15(4), 80-116.
Nissen, V. (2006). Modeling corporate strategy with the fuzzy balanced scorecard. In: Hüllermeier E,
Kruse R, Nürnberger A, Strackeljan J (eds.): Proceedings Symposium on Fuzzy Systems in Computer
Science FSCS 2006, Magdeburg. P.P. 121-138.
Otley, D. (1999). Performance management: a framework for management control systems research.
Management Accounting Research, 10, 362-382.
Paddock, S. C. (1997). Benchmarks in management training. Public Personnel Management, 26(4), 441-460.
Prowse, P., & Prowse, J. (2009). The dilemma of performance appraisal. Journal of Measuring Business
Excellence, 13(4), 69-77.
Ramstad, E. (2009). Promoting performance and the quality of working life simultaneously, International
Journal of Productivity and Performance Management, 58(5), 423-436.
Simons, R. (2000). Performance Measurement Control Systems for Implementing Strategy. N. J.: Prentice
Hall, P.P. 5-35.
Sole, F. (2009). A management model and factors driving performance in public organizations.
Measuring Business Excellence, 13(4), 3-11.
Tohidi, H., Jafari, A., & AzimiAfshar, A. (2010a). Strategic planning in Iranian educational organizations.
Procedia Social and Behavioral Sciences, 2, 3904–3908.
Tohidi, H., Jafari, A., & AzimiAfshar, A. (2010b). Using balanced scorecard in educational organizations.
Procedia Social and Behavioral Sciences, 2, 5544–5548.
Wiersma, E. (2009). For which purposes do managers use Balanced Scorecards?: An empirical
study. Management accounting research, 20(4), 239-251.
Xu, Y., & Yeh, C. H. (2012). An integrated approach to evaluation and planning of best practices. Omega,
40, 65–78.
Kaplan, P. S., & Norton, D. P. (2001). The strategy-focused organization: How balanced scorecard
companies thrive in the new business environment. Boston, MA: Harvard Business School Press.
Karathanos, D., & Karathanos, P. (2005). Applying the balanced scorecard to education. Journal of
Education for Business, March/April, P.P. 222-231; ISSN-0883-232.
Niven, P.P. (2002). Balanced scorecard step by step, John Wiley & Sons, New York, N.Y. Owlia, M. S.
and Aspinwll, E. M. (1996), Quality in higher education: a survey, Total Quality Management, P.P.
161-71.
Umashankar, V., & Dutta, K. (2007). Balanced scorecards in managing higher education institutions: An
Indian perspective. International Journal of Educational Management, 21(7), 54–67.
Walker, K. B., & Ainsworth, P. L. (2007). Achieving competitive advantage in departments of
accounting: Management principles and the balanced scorecard. Academy of Accounting and Financial
Studies Journal, 11(1), 65–82.