How to cite this paper
Hoai, L. (2021). Customer satisfaction with value chain credits of pangasius industry in Vietnam.Management Science Letters , 11(6), 1893-1900.
Refrences
Andaleeb, S. S., & Conway, C. (2006). Customer satisfaction in the restaurant industry: an examination of the transaction‐specific model. Journal of Services Marketing, 20(1).
Atilgan, E., Akinci, S., & Aksoy, S. (2003). Mapping service quality in the tourism industry. Managing Service Quality: An International Journal, 13(5), 412-422.
Avkiran, N. K. (1994). Developing an instrument to measure customer service quality in branch banking. International Journal of Bank Marketing, 12(6), 10-18.
Durvasula, S., Lysonski, S., & Mehta, S. C. (1999). Testing the SERVQUAL scale in the business‐to‐business sector: the case of ocean freight shipping service. Journal of Services Marketing, 13(2), 132-150.
Babakus, E., & Boller, G. W. (1992). An empirical assessment of the SERVQUAL scale. Journal of Business Research, 24(3), 253-268.
Bahia, K., & Nantel, J. (2000). A reliable and valid measurement scale for the perceived service quality of banks. International Journal of Bank Marketing, 18(2), 84-91.
Christen, R. P., & Anderson, J. (2013). Segmentation of smallholder households: Meeting the range of financial needs in agricultural families (No. 78232, pp. 1-32). The World Bank.
Chow, C. C., & Luk, P. (2005). A strategic service quality approach using analytic hierarchy process. Managing Service Quality: An International Journal, 15(3), 278-289.
Durvasula, S., Lysonski, S., & Mehta, S. C. (1999). Testing the SERVQUAL scale in the business‐to‐business sector: the case of ocean freight shipping service. Journal of Services Marketing, 13(2), 132-150.
Gronroos, C. (1984). A service quality model and its marketing implications.
Hallowell, R. (1996). The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study. International Journal of Service Industry Management, 7(4), 27-42.
Jones, T. O., & Sasser, W. E., Jr. (1995). Why satisfied customers defect. Harvard Business Review,73, 88–99.
Mankiw, N.G. (2005). Princípios de microeconomia. Tradução Allan Vidigal Hastings. São Paulo: Thomsom Learning.
Miller, C., & Jones, L. (2010). Agricultural value chain finance: Tools and lessons. Warwickshire: Practical Action.
Mostafa, M. M. (2005). An empirical study of patients' expectations and satisfactions in Egyptian hospitals. International Journal of Health Care Quality Assurance, 18(7), 516-532.
Rubeena, B. (2013). Agriculture value Chain financing: An analysis of India, Indian Journal of Finance, 7(8), 24-33.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). Servqual: A multiple-item scale for measuring consumer perc. Journal of Retailing, 64(1), 12.
Ngo, V. M., & Nguyen, H. H. (2016). The relationship between service quality, customer satisfaction and customer loyalty: An investigation in Vietnamese retail banking sector. Journal of Competitiveness, 8(2), 103-116.
Oliver, R. L. (1997). Satisfaction: A behavioral perspective on the consumer. New York ˈ NY: Irwin-McGraw-Hill.
Sureshchandar, G. S., Rajendran, C., & Anantharaman, R. N. (2001). A conceptual model for total quality management in service organizations. Total Quality Management, 12(3), 343-363.
Vietnam Association Of Seafood Exporters And Producers. (2018). Report on Vietnam Seafood Exports.
Wheelan, P. (2002). Local government revenue. Occasional paper.
Zarei, A., Arab, M., Froushani, A. R., Rashidian, A., & Tabatabaei, S. M. G. (2012). Service quality of private hospitals: The Iranian Patients' perspective. BMC Health Services Research, 12(1), 31.
Zeithaml, V. A., Bitner, M. J., & Gremler, D. D. (2018). Services marketing: Integrating customer focus across the firm. McGraw-Hill Education.
Atilgan, E., Akinci, S., & Aksoy, S. (2003). Mapping service quality in the tourism industry. Managing Service Quality: An International Journal, 13(5), 412-422.
Avkiran, N. K. (1994). Developing an instrument to measure customer service quality in branch banking. International Journal of Bank Marketing, 12(6), 10-18.
Durvasula, S., Lysonski, S., & Mehta, S. C. (1999). Testing the SERVQUAL scale in the business‐to‐business sector: the case of ocean freight shipping service. Journal of Services Marketing, 13(2), 132-150.
Babakus, E., & Boller, G. W. (1992). An empirical assessment of the SERVQUAL scale. Journal of Business Research, 24(3), 253-268.
Bahia, K., & Nantel, J. (2000). A reliable and valid measurement scale for the perceived service quality of banks. International Journal of Bank Marketing, 18(2), 84-91.
Christen, R. P., & Anderson, J. (2013). Segmentation of smallholder households: Meeting the range of financial needs in agricultural families (No. 78232, pp. 1-32). The World Bank.
Chow, C. C., & Luk, P. (2005). A strategic service quality approach using analytic hierarchy process. Managing Service Quality: An International Journal, 15(3), 278-289.
Durvasula, S., Lysonski, S., & Mehta, S. C. (1999). Testing the SERVQUAL scale in the business‐to‐business sector: the case of ocean freight shipping service. Journal of Services Marketing, 13(2), 132-150.
Gronroos, C. (1984). A service quality model and its marketing implications.
Hallowell, R. (1996). The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study. International Journal of Service Industry Management, 7(4), 27-42.
Jones, T. O., & Sasser, W. E., Jr. (1995). Why satisfied customers defect. Harvard Business Review,73, 88–99.
Mankiw, N.G. (2005). Princípios de microeconomia. Tradução Allan Vidigal Hastings. São Paulo: Thomsom Learning.
Miller, C., & Jones, L. (2010). Agricultural value chain finance: Tools and lessons. Warwickshire: Practical Action.
Mostafa, M. M. (2005). An empirical study of patients' expectations and satisfactions in Egyptian hospitals. International Journal of Health Care Quality Assurance, 18(7), 516-532.
Rubeena, B. (2013). Agriculture value Chain financing: An analysis of India, Indian Journal of Finance, 7(8), 24-33.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). Servqual: A multiple-item scale for measuring consumer perc. Journal of Retailing, 64(1), 12.
Ngo, V. M., & Nguyen, H. H. (2016). The relationship between service quality, customer satisfaction and customer loyalty: An investigation in Vietnamese retail banking sector. Journal of Competitiveness, 8(2), 103-116.
Oliver, R. L. (1997). Satisfaction: A behavioral perspective on the consumer. New York ˈ NY: Irwin-McGraw-Hill.
Sureshchandar, G. S., Rajendran, C., & Anantharaman, R. N. (2001). A conceptual model for total quality management in service organizations. Total Quality Management, 12(3), 343-363.
Vietnam Association Of Seafood Exporters And Producers. (2018). Report on Vietnam Seafood Exports.
Wheelan, P. (2002). Local government revenue. Occasional paper.
Zarei, A., Arab, M., Froushani, A. R., Rashidian, A., & Tabatabaei, S. M. G. (2012). Service quality of private hospitals: The Iranian Patients' perspective. BMC Health Services Research, 12(1), 31.
Zeithaml, V. A., Bitner, M. J., & Gremler, D. D. (2018). Services marketing: Integrating customer focus across the firm. McGraw-Hill Education.