How to cite this paper
Nasrul, N. (2020). The effect of functional quality variables and technical quality on patient satisfaction mediated by image.Management Science Letters , 10(7), 1587-1596.
Refrences
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Arikunto, S. (2000). Prosedur Penelitian: Suatu Pendekatan Praktek, 11th ed., Rineka Cipta, Jakarta.
Assauri, S. (2003). Customer service yang baik landasan pencapaian customer satisfaction. Usahawan, 1(32), 25-30.
Astuti, S. W. (2001). Dampak Pemasaran Jasa Rumah Sakit Terhadap Nilai, Kepuasan dan Loyalitas Pasien. Penelitian Pada Pasien Rawat Inap Rumah Sakit Umum di Tiga Ibu Kota Propinsi di Pulau Jawa. Unpublished Disertation). Sura-baya: Universitas Airlangga.
Aviliani, R., & Wilfridus, L. (1997). Membangun Kepuasan Pelanggan Melalui Kualitas Pelayanan. Majalah Manajemen Usahawan Indonesia, 5, 7-11.
Azwar, A. (1996). Menjaga mutu pelayanan kesehatan. Jakarta: Pustaka sinar harapan, 1496.
Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Con-ceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173.
Barnes, J. G. (2003). Secrets of Customer Relationship Management (Terjemahan Andreas Winardi). Yogyakarta: Pen-erbit Andi.
Bebko, C. P. (2000). Service intangibility and its impact on consumer expectations of service quality. Journal of services marketing, 14, 9-26.
DepKes, R. I. (2004). Sistem Kesehatan Nasional 2004.
Ghazali, I. (2014). Structural Equation Modeling. Metode Alternatif dengan Partial Least Square (PLS). Semarang: Universitas Dipenogoro.
Gunawan, K., & Djati, S. P. (2011). Kualitas Layanan dan Loyalitas Pasien (Studi pada Rumah Sakit Umum Swasta di Ko-ta Singaraja–Bali). Jurnal Manajemen dan Kewirausahaan, 13(1), 32-39.
Herman Jr, W. L., Hawkins, M., & Berryman, C. (1985). World place name location skills of elementary pre-service teachers. The Journal of Educational Research, 79(1), 33-35.
Hair Jr, J., Sarstedt, M., Hopkins, L., & G. Kuppelwieser, V. (2014). Partial least squares structural equation modeling (PLS-SEM). European Business Review (Vol. 26). https://doi.org/10.1108/EBR-10-2013-0128
Hidayat, L., Vansal, S., Kim, E., Sullivan, M., & Salbu, R. (2012). Pharmacy student absenteeism and academic perfor-mance. American Journal of Pharmaceutical Education, 76(1), 8.
Hidayat, S. E., & Abduh, M. (2012). Does financial crisis give impacts on Bahrain Islamic banking performance? A panel regression analysis. International Journal of Economics and Finance, 4(7), 79-87.
Kotler, P. (2003). Marketing for Hospitality and Tourism, 5/e. Pearson Education India.
Levey, S., & Loomba, N. P. (1973). Health care administration: A managerial perspective. JB Lippincott.
Lukman, T. (1999). Politics and Government in Southeast Asia. Bangi: National University of Malaysia.
Rahman, M., Norton, E. C., & Grabowski, D. C. (2016). Do hospital-owned skilled nursing facilities provide better post-acute care quality?. Journal of Health Economics, 50, 36-46.
Ryu, K., Lee, H. R., & Gon Kim, W. (2012). The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions. International Journal of Contemporary Hospitality Management, 24(2), 200-223.
Solomon, M. R. (2010). Consumer behaviour: A European perspective. Pearson education.
Sugiyono, D. (2002). Statistika untuk Penelitian, CV Alfabeta, Bandung.
Tjiptono, F., & Chandra, G. (2005). Service, quality & satisfaction. Yogyakarta: Andi Offset.
Wijono, D. (2008). Manajemen Kesehatan Ibu dan Anak. Surabaya: Duta Prima Airlangga.
Zeithaml, V. A., Bitner, M. J., Gremler, D. D., Davalos, J. P. C., & Espinosa, I. L. (2009). Marketing de servicios. México DF: McGraw-Hill.
Arikunto, S. (2000). Prosedur Penelitian: Suatu Pendekatan Praktek, 11th ed., Rineka Cipta, Jakarta.
Assauri, S. (2003). Customer service yang baik landasan pencapaian customer satisfaction. Usahawan, 1(32), 25-30.
Astuti, S. W. (2001). Dampak Pemasaran Jasa Rumah Sakit Terhadap Nilai, Kepuasan dan Loyalitas Pasien. Penelitian Pada Pasien Rawat Inap Rumah Sakit Umum di Tiga Ibu Kota Propinsi di Pulau Jawa. Unpublished Disertation). Sura-baya: Universitas Airlangga.
Aviliani, R., & Wilfridus, L. (1997). Membangun Kepuasan Pelanggan Melalui Kualitas Pelayanan. Majalah Manajemen Usahawan Indonesia, 5, 7-11.
Azwar, A. (1996). Menjaga mutu pelayanan kesehatan. Jakarta: Pustaka sinar harapan, 1496.
Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Con-ceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173.
Barnes, J. G. (2003). Secrets of Customer Relationship Management (Terjemahan Andreas Winardi). Yogyakarta: Pen-erbit Andi.
Bebko, C. P. (2000). Service intangibility and its impact on consumer expectations of service quality. Journal of services marketing, 14, 9-26.
DepKes, R. I. (2004). Sistem Kesehatan Nasional 2004.
Ghazali, I. (2014). Structural Equation Modeling. Metode Alternatif dengan Partial Least Square (PLS). Semarang: Universitas Dipenogoro.
Gunawan, K., & Djati, S. P. (2011). Kualitas Layanan dan Loyalitas Pasien (Studi pada Rumah Sakit Umum Swasta di Ko-ta Singaraja–Bali). Jurnal Manajemen dan Kewirausahaan, 13(1), 32-39.
Herman Jr, W. L., Hawkins, M., & Berryman, C. (1985). World place name location skills of elementary pre-service teachers. The Journal of Educational Research, 79(1), 33-35.
Hair Jr, J., Sarstedt, M., Hopkins, L., & G. Kuppelwieser, V. (2014). Partial least squares structural equation modeling (PLS-SEM). European Business Review (Vol. 26). https://doi.org/10.1108/EBR-10-2013-0128
Hidayat, L., Vansal, S., Kim, E., Sullivan, M., & Salbu, R. (2012). Pharmacy student absenteeism and academic perfor-mance. American Journal of Pharmaceutical Education, 76(1), 8.
Hidayat, S. E., & Abduh, M. (2012). Does financial crisis give impacts on Bahrain Islamic banking performance? A panel regression analysis. International Journal of Economics and Finance, 4(7), 79-87.
Kotler, P. (2003). Marketing for Hospitality and Tourism, 5/e. Pearson Education India.
Levey, S., & Loomba, N. P. (1973). Health care administration: A managerial perspective. JB Lippincott.
Lukman, T. (1999). Politics and Government in Southeast Asia. Bangi: National University of Malaysia.
Rahman, M., Norton, E. C., & Grabowski, D. C. (2016). Do hospital-owned skilled nursing facilities provide better post-acute care quality?. Journal of Health Economics, 50, 36-46.
Ryu, K., Lee, H. R., & Gon Kim, W. (2012). The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions. International Journal of Contemporary Hospitality Management, 24(2), 200-223.
Solomon, M. R. (2010). Consumer behaviour: A European perspective. Pearson education.
Sugiyono, D. (2002). Statistika untuk Penelitian, CV Alfabeta, Bandung.
Tjiptono, F., & Chandra, G. (2005). Service, quality & satisfaction. Yogyakarta: Andi Offset.
Wijono, D. (2008). Manajemen Kesehatan Ibu dan Anak. Surabaya: Duta Prima Airlangga.
Zeithaml, V. A., Bitner, M. J., Gremler, D. D., Davalos, J. P. C., & Espinosa, I. L. (2009). Marketing de servicios. México DF: McGraw-Hill.