How to cite this paper
Ramesh, S & Kumar, A. (2019). Problems faced by online customers – A Garret Ranking Approach.Management Science Letters , 9(4), 577-584.
Refrences
Aghaei, S & Naeini, A. (2018). Consumer attitudes toward new pasta products in Iran market: A qualitative and quantitative study. Management Science Letters, 8(2), 109-120.
Asareh, B & Ghaeli, M. (2013). Valuation and assessment of customers in banking industry using da-ta mining techniques. International Journal of Data and Network Science, 3(2), 93-102.
Breitenbach, C. and Van Doren, D. (1998). Value-added marketing in the digital domain: enhancing the utility of the Internet, Journal of Consumer Marketing, 15(6), 558-575.
Brown, M., Pope, N., & Voges, K. (2003). Buying or browsing? An exploration of shopping orienta-tions and online purchase intention. European Journal of Marketing, 37(11/12), 1666-1684.
Cao, Y., Ajjan, H., & Hong, P. (2018). Post-purchase shipping and customer service experiences in online shopping and their impact on customer satisfaction: An empirical study with compari-son. Asia Pacific Journal of Marketing and Logistics, 30(2), 400-416.
Cho, N. and Park, S. (2001). Development of electronic commerce user-consumer satisfaction index (ECUSI) for internet shopping, Industrial Management & Data Systems, 101(8), 400-406.
Grabowski, P. (2014). Key factors influencing online consumer behaviour–backed by re-search. eCommerce insiders.
Kumar, V., & Dange, U. (2012). A study of factors affecting online buying behavior: A conceptual model. DOI:10.2139/ssrn.2285350.
Mallik, A., Ahsan, A., Shahadat, M & Tsou, J. (2019). Man-in-the-middle-attack: Understanding in simple words. International Journal of Data and Network Science, 3(2), 77-92.
Mohan Kumar, T.P., & Shiva Shanthi, S. (2016), Consumer behavior towards online marketing Inter-national Journal of Applied Research, 2(5), 859-863.
Naway, F & Rahmat, A. (2019). The mediating role of technology and logistic integration in the rela-tionship between supply chain capability and supply chain operational performance. Uncertain Supply Chain Management, 7(3), 553-566.
Omar, M., Bathgate, I., & Nwankwo, S. (2011). Internet marketing and customer satisfaction in emerging markets: the case of Chinese online shoppers. Competitiveness Review: An International Business Journal, 21(2), 224-237.
Park, C. and Kim, Y. (2006), The effect of information satisfaction and relational benefit on consum-ers’ online shopping site commitments, Journal of Electronic Commerce in Organizations, 4(1), 70-91.
Raunaque, N., Zeeshan, M., & Imam, M. A. (2016). Consumer Perception towards Online Marketing in India. International Journal of Advanced Engineering, Management and Science, 2(8), 1236-1240.
Sepehri-Rad, A., Sadjadi, S & Sadi-Nezhad, S. (2019). An application of DEMATEL for transaction authentication in online banking. International Journal of Data and Network Science, 3(2), 71-76.
Vaghela, P. (2014). A study on consumer perception towards online shopping. International Journal of Marketing and Technology, 4(12), 200.
Wiebke Reile (2017), Factors Influencing Online Shopping Behavior of Consumers, Web Marketing, (May 1, 2017) https://www.searchfit.com/2017/05/01/factors-influencing-online-shopping-behavior-consumers/
Zhou, X., Song, Q., Li, Y. Y., Tan, H., & Zhou, H. (2017). Examining the influence of online retail-ers’ micro-blogs on consumers’ purchase intention. Internet Research, 27(4), 819-838.
Asareh, B & Ghaeli, M. (2013). Valuation and assessment of customers in banking industry using da-ta mining techniques. International Journal of Data and Network Science, 3(2), 93-102.
Breitenbach, C. and Van Doren, D. (1998). Value-added marketing in the digital domain: enhancing the utility of the Internet, Journal of Consumer Marketing, 15(6), 558-575.
Brown, M., Pope, N., & Voges, K. (2003). Buying or browsing? An exploration of shopping orienta-tions and online purchase intention. European Journal of Marketing, 37(11/12), 1666-1684.
Cao, Y., Ajjan, H., & Hong, P. (2018). Post-purchase shipping and customer service experiences in online shopping and their impact on customer satisfaction: An empirical study with compari-son. Asia Pacific Journal of Marketing and Logistics, 30(2), 400-416.
Cho, N. and Park, S. (2001). Development of electronic commerce user-consumer satisfaction index (ECUSI) for internet shopping, Industrial Management & Data Systems, 101(8), 400-406.
Grabowski, P. (2014). Key factors influencing online consumer behaviour–backed by re-search. eCommerce insiders.
Kumar, V., & Dange, U. (2012). A study of factors affecting online buying behavior: A conceptual model. DOI:10.2139/ssrn.2285350.
Mallik, A., Ahsan, A., Shahadat, M & Tsou, J. (2019). Man-in-the-middle-attack: Understanding in simple words. International Journal of Data and Network Science, 3(2), 77-92.
Mohan Kumar, T.P., & Shiva Shanthi, S. (2016), Consumer behavior towards online marketing Inter-national Journal of Applied Research, 2(5), 859-863.
Naway, F & Rahmat, A. (2019). The mediating role of technology and logistic integration in the rela-tionship between supply chain capability and supply chain operational performance. Uncertain Supply Chain Management, 7(3), 553-566.
Omar, M., Bathgate, I., & Nwankwo, S. (2011). Internet marketing and customer satisfaction in emerging markets: the case of Chinese online shoppers. Competitiveness Review: An International Business Journal, 21(2), 224-237.
Park, C. and Kim, Y. (2006), The effect of information satisfaction and relational benefit on consum-ers’ online shopping site commitments, Journal of Electronic Commerce in Organizations, 4(1), 70-91.
Raunaque, N., Zeeshan, M., & Imam, M. A. (2016). Consumer Perception towards Online Marketing in India. International Journal of Advanced Engineering, Management and Science, 2(8), 1236-1240.
Sepehri-Rad, A., Sadjadi, S & Sadi-Nezhad, S. (2019). An application of DEMATEL for transaction authentication in online banking. International Journal of Data and Network Science, 3(2), 71-76.
Vaghela, P. (2014). A study on consumer perception towards online shopping. International Journal of Marketing and Technology, 4(12), 200.
Wiebke Reile (2017), Factors Influencing Online Shopping Behavior of Consumers, Web Marketing, (May 1, 2017) https://www.searchfit.com/2017/05/01/factors-influencing-online-shopping-behavior-consumers/
Zhou, X., Song, Q., Li, Y. Y., Tan, H., & Zhou, H. (2017). Examining the influence of online retail-ers’ micro-blogs on consumers’ purchase intention. Internet Research, 27(4), 819-838.