How to cite this paper
Twumasi, E & Gyensare, M. (2016). Antecedents of employee job stress: Evidence from the insurance industry in Ghana.Management Science Letters , 6(9), 609-616.
Refrences
Abaa, R.A., Atindanbilla, S., Mwini-Nyaledzigbor P.P., & Abepuoring, P.(2013).The causes of stress and job satisfaction among nurses at ridge and Pantang Hospitals in Ghana International Journal of Asian Social Science, 3(3), 762-771.
Addae, H.M., Parboteeah, K. P. & Velinor, N. (2008). Role stressors and organisational commitment: public sector employment in St. Lucia. International Journal of Manpower, 29(6), 567-582.
African Newsletter (2014). Healthy workplaces-managing stress. Occupational Health and Safety, 24(1), 1-24.
Ahmad, A., Bashir, M., Humayoun, A.A. & Mubariz, S. (2010). Impact of customer satisfaction on performance of conventional banks in Pakistan. Interdisciplinary Journal of Contemporary Research in Business, 2(8), 316-321.
Chan, K.B. (2002). Coping with work stress, work satisfaction, and social support: An interpretive study of life insurance agents. Asian Journal of Social Science, 30, 657- 685.
Churchill, G.A. J., Neil, M. E., Orvie C. W., Mark W. J., & Tanner, J.F. (2000). Sales force management, (6th ed.), Boston: Irwin McGraw Hill.
Dollard, M.F. & Winefield, A.H. (1998). A test of the demand-control/support model of work stress in correctional officers. Journal of Occupational Health Psychology, 3(3), 243-264.
DeFrank, R. S. & Ivancevich J. M. (1998). Stress on the job. An Executive Update in Academy of Management Executive, 12, 35 -55.
Fogarty, T. J., Singh, J., Rhoads, G. K., & Moore, R. K. (2000). Antecedents and consequences of burnout in accounting: beyond the role stress model. Behavioral Research in Accounting, 12, 31-67.
Froiland, D. (1993). What causes job stress? Training, 30(12), 2-6.
Gillespie, N.A., Walsh, M., Winefield, A.H., Dua, J., & Stough, C. (2001). Occupational stress in universities: Staff perceptions of the causes, consequences and moderators of stress. Work & Stress, 15(15), 53‐72.
Harrison, R. V. (1978). Person-environment fit and job stress. In C. L. Cooper & R. Payne (Eds.), Stress at work (pp. 175-205). New York: Wiley.
House, R.J., Schuler R.S. & Levanoni, E. (1983). Role conflict and ambiguity scales: Reality or artifacts? Journal of Applied Psychology, 68(2), 334-337.
Jamal, M. & Baba, V.V. (1992). Shift-work and department-type related to job stress, work attitudes and behavioral intentions: A study of nurses. Journal of Occupational and Organisational Psychology, 72, 71-82.
Lai, G., Chan, K.B., Ko, Y.C. & Boey, K.W. (2000). Institutional context and stress appraisal: The experience of life insurance agents in Singapore. Journal of Asian & African Studies, 35, 209–228.
Lin, T. L. (2013). The relationships among perceived organization support, psychological capital and employees’ job burnout in international tourist hotels. Life Science Journal, 10(3), 2104-2112.
Long C., S., Jusoh, A., Ajagbe, M. A., & Ghee, L. C. (2013). A review on job stressor in the perspective of health care ındustry. Research Journal of Recent Sciences, 2(3), 81-86.
Matteson, M. T. & Ivancevich, J. M. (1999). Organizational behavior and management (5th ed). New York: McGraw Hill.
Miller, K., & Ellis, B.H. (1990). An integrated model of communication, stress and burnout in the workplace. Communication Research, 17(3), 27-30.
Piero, J.M., Gonzalez-Roma, V., Tordera, N., & Manas, M.A. (2001). Does role stress predict burnout over time among health care professionals? Psychology and Health, 16(8), 511-525.
Perrewe, P.L., Hochwarter, W.A., Rossi, A.M., Wallace, A., Maignan, I., Castro, S.L., Ralston, D.A., Westman, M., Vollmer, G., Tang, M. & Wan, P. (2002). Are work stress relationships universal? A nine-region examination of role stressors, general self-efficacy, and burnout. Journal of International Management, 8,163-187.
Posig, M., & Kickul, J. (2003). Extending our understanding of burnout: Test of an integrated model in nonservice jobs. Journal of Occupational Health Psychology, 8(1), 3-19.
Rashed, A. A. (2001). The effect of personal characteristics on job satisfaction: A study among male managers in the Kuwait Oil Industry. International Journal of Commerce and Management, 11(3), 91-111.
Roberts, J. A., Lapidus, R. A. & Chonko, L. B. (1997). Salesperson and stress: The moderating role of locus of control on work stressors and felt stress. Journal of Marketing Theory and Practice, 5(3), 93-108.
Sager, J.K. (1994). A structural model depicting salespeople’s job stress. Journal of the Academy of Marketing Science, 22(1), 74-84.
Saunders, M., Lewis, P. & Thornhill, A. (2007). Research methods for business students (4th ed.). Harlow: Prentice-Hall.
Schaubroeck, J., Ganster, D.C., Sime, W.E. & Ditman, D. (1993). A field experiment testing supervisory role clarification. Personnel Psychology, 46, 1-25.
Steber, W. R. (1998). Occupational stress among frontline corrections workers. Menomonie: University of Wisconsin-Stout.
Teh, P. L., Ooi, K. B. & Yong, C. C. (2008). Does TQM impact on role stressors? A conceptual model. Industrial Management & Data Systems, 108(8), 1029-1044.
Addae, H.M., Parboteeah, K. P. & Velinor, N. (2008). Role stressors and organisational commitment: public sector employment in St. Lucia. International Journal of Manpower, 29(6), 567-582.
African Newsletter (2014). Healthy workplaces-managing stress. Occupational Health and Safety, 24(1), 1-24.
Ahmad, A., Bashir, M., Humayoun, A.A. & Mubariz, S. (2010). Impact of customer satisfaction on performance of conventional banks in Pakistan. Interdisciplinary Journal of Contemporary Research in Business, 2(8), 316-321.
Chan, K.B. (2002). Coping with work stress, work satisfaction, and social support: An interpretive study of life insurance agents. Asian Journal of Social Science, 30, 657- 685.
Churchill, G.A. J., Neil, M. E., Orvie C. W., Mark W. J., & Tanner, J.F. (2000). Sales force management, (6th ed.), Boston: Irwin McGraw Hill.
Dollard, M.F. & Winefield, A.H. (1998). A test of the demand-control/support model of work stress in correctional officers. Journal of Occupational Health Psychology, 3(3), 243-264.
DeFrank, R. S. & Ivancevich J. M. (1998). Stress on the job. An Executive Update in Academy of Management Executive, 12, 35 -55.
Fogarty, T. J., Singh, J., Rhoads, G. K., & Moore, R. K. (2000). Antecedents and consequences of burnout in accounting: beyond the role stress model. Behavioral Research in Accounting, 12, 31-67.
Froiland, D. (1993). What causes job stress? Training, 30(12), 2-6.
Gillespie, N.A., Walsh, M., Winefield, A.H., Dua, J., & Stough, C. (2001). Occupational stress in universities: Staff perceptions of the causes, consequences and moderators of stress. Work & Stress, 15(15), 53‐72.
Harrison, R. V. (1978). Person-environment fit and job stress. In C. L. Cooper & R. Payne (Eds.), Stress at work (pp. 175-205). New York: Wiley.
House, R.J., Schuler R.S. & Levanoni, E. (1983). Role conflict and ambiguity scales: Reality or artifacts? Journal of Applied Psychology, 68(2), 334-337.
Jamal, M. & Baba, V.V. (1992). Shift-work and department-type related to job stress, work attitudes and behavioral intentions: A study of nurses. Journal of Occupational and Organisational Psychology, 72, 71-82.
Lai, G., Chan, K.B., Ko, Y.C. & Boey, K.W. (2000). Institutional context and stress appraisal: The experience of life insurance agents in Singapore. Journal of Asian & African Studies, 35, 209–228.
Lin, T. L. (2013). The relationships among perceived organization support, psychological capital and employees’ job burnout in international tourist hotels. Life Science Journal, 10(3), 2104-2112.
Long C., S., Jusoh, A., Ajagbe, M. A., & Ghee, L. C. (2013). A review on job stressor in the perspective of health care ındustry. Research Journal of Recent Sciences, 2(3), 81-86.
Matteson, M. T. & Ivancevich, J. M. (1999). Organizational behavior and management (5th ed). New York: McGraw Hill.
Miller, K., & Ellis, B.H. (1990). An integrated model of communication, stress and burnout in the workplace. Communication Research, 17(3), 27-30.
Piero, J.M., Gonzalez-Roma, V., Tordera, N., & Manas, M.A. (2001). Does role stress predict burnout over time among health care professionals? Psychology and Health, 16(8), 511-525.
Perrewe, P.L., Hochwarter, W.A., Rossi, A.M., Wallace, A., Maignan, I., Castro, S.L., Ralston, D.A., Westman, M., Vollmer, G., Tang, M. & Wan, P. (2002). Are work stress relationships universal? A nine-region examination of role stressors, general self-efficacy, and burnout. Journal of International Management, 8,163-187.
Posig, M., & Kickul, J. (2003). Extending our understanding of burnout: Test of an integrated model in nonservice jobs. Journal of Occupational Health Psychology, 8(1), 3-19.
Rashed, A. A. (2001). The effect of personal characteristics on job satisfaction: A study among male managers in the Kuwait Oil Industry. International Journal of Commerce and Management, 11(3), 91-111.
Roberts, J. A., Lapidus, R. A. & Chonko, L. B. (1997). Salesperson and stress: The moderating role of locus of control on work stressors and felt stress. Journal of Marketing Theory and Practice, 5(3), 93-108.
Sager, J.K. (1994). A structural model depicting salespeople’s job stress. Journal of the Academy of Marketing Science, 22(1), 74-84.
Saunders, M., Lewis, P. & Thornhill, A. (2007). Research methods for business students (4th ed.). Harlow: Prentice-Hall.
Schaubroeck, J., Ganster, D.C., Sime, W.E. & Ditman, D. (1993). A field experiment testing supervisory role clarification. Personnel Psychology, 46, 1-25.
Steber, W. R. (1998). Occupational stress among frontline corrections workers. Menomonie: University of Wisconsin-Stout.
Teh, P. L., Ooi, K. B. & Yong, C. C. (2008). Does TQM impact on role stressors? A conceptual model. Industrial Management & Data Systems, 108(8), 1029-1044.