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Sort articles by: Volume | Date | Most Rates | Most Views | Reviews | Alphabet
1.

The impact of digital content of marketing mix on marketing performance: An experimental study at five-star hotels in Jordan Pages 1023-1032 Right click to download the paper Download PDF

Authors: Mohammad Alkarem Khalayleh, Sulieman Al-Hawary

DOI: 10.5267/j.ijdns.2022.8.008

Keywords: Digital Content of Marketing Mix, Marketing Performance, Five-Star Hotels, Jordan

Abstract:
The study aimed to examine the impact of the marketing mix for digital content on the marketing performance of five-star hotels in Jordan. The dimensions of the marketing mix for digital content were (digital marketing database, social media platforms, digital pricing, and digital advertising), while the dimensions of marketing performance were (customer loyalty, customer satisfaction, and attracting new customers). The study population represented five-star hotel customers in Jordan, where an appropriate sample of (294) customers was used. The data of the study were analyzed using the Structural Equation Modeling (SEM) technique. The study concluded that all dimensions of the marketing mix for digital content had a positive impact on the marketing performance of five-star hotels in Jordan. Accordingly, the study recommended managers in these hotels pay more attention to promoting through digital means by publishing advertisements that include images and videos related to the quality of services available.
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Journal: IJDS | Year: 2022 | Volume: 6 | Issue: 4 | Views: 10364 | Reviews: 0

 
2.

Evaluating e-learning systems success in the new normal Pages 1033-1042 Right click to download the paper Download PDF

Authors: Raed Masadeh, Dmaithan Abdelkarim Almajali, Thaer Majali, Ahmad Hanandeh, Ahmad Al-Radaideh

DOI: 10.5267/j.ijdns.2022.8.006

Keywords: E-learning, IS success Model, New normal, E-learning satisfaction

Abstract:
The goal of this study is to develop and verify a model for successful e-Learning based on the experiences of students in the "new normal". From Jordanian universities, 550 students who have taken any e-Learning course were randomly selected. Data were collected via a survey questionnaire, and Structural Equation Modeling (SEM) was employed to test the proposed study model. The findings indicate that contactless learning and high-quality e-learning systems have a beneficial impact on student satisfaction. In addition, e-Learning cognitive involvement was found to solidify e-Learning satisfaction. Furthermore, the results show a positive and significant impact of e-Learning cognitive involvement and e-Learning satisfaction on e-Learning achievement. Also, e-Learning system quality positively affects e-Learning cognitive involvement, besides a direct impact of contactless learning quality on e-Learning cognitive involvement.
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Journal: IJDS | Year: 2022 | Volume: 6 | Issue: 4 | Views: 1835 | Reviews: 0

 
3.

The effect of e-HRM on organizational performance and talent management: A strategic evolution perspective Pages 1043-1048 Right click to download the paper Download PDF

Authors: Nancy Shamaileh, Ahmad AlHamad, Mohammad Al-Qudah, Anber Mohammad, Mohammad Alhalalmeh, Majed Al-Azzam, Muhammad Alshurideh

DOI: 10.5267/j.ijdns.2022.8.005

Keywords: E-HRM, Organizational performance, Talent management, Industrial firms

Abstract:
The aim of this study is to clarify the effect of e-HRM on organizational performance and talent management following a quantitative method with a cross-sectional design to collect data by a questionnaire distributed to a sample of managers working at industrial firms in Jordan. Based on the strategic evolution perspective, the results pointed out that e-HRM contributes to the achievement of organizations strategic objectives through its significant and positive effects on both organizational performance and talent management. Hence, it was concluded that e-HRM is one of the most critical antecedents of reaching the organization's strategic objectives. Such results call firms to enhance their implementation of e-HRM practices and scholars to examine the effect of e-HRM on other variables such as competitive advantage, human resource development, and strategic alignment.
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Journal: IJDS | Year: 2022 | Volume: 6 | Issue: 4 | Views: 2414 | Reviews: 0

 
4.

The impact of electronic commerce on the Peruvian firms' revenue Pages 1049-1054 Right click to download the paper Download PDF

Authors: Lysbeth Ruiz, Brayan Condor, Yurgen Parado, Ruben Ruiz

DOI: 10.5267/j.ijdns.2022.8.004

Keywords: Electronic commerce, Sales, Revenues, Profits, Regression

Abstract:
Electronic commerce is a way of sale that has come to stay. It helps companies to overcome physical barriers, and in theory, it increases their sales. However, does electronic commerce have any impact on the firms' revenue? This research sought the answer by employing OLS and quantile regressions in a sample of 2164 Peruvian retail firms. The dataset was obtained through the INEI economic survey of 2019, which was the last one. For methodological purposes, electronic commerce was compared against the other sales channels employed by the studied firms. It was found that electronic commerce positively impacted the income in firms with more enormous revenues but was still low compared with traditional commerce forms.
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Journal: IJDS | Year: 2022 | Volume: 6 | Issue: 4 | Views: 1300 | Reviews: 0

 
5.

The role of motivation of unified theory acceptance, use of technology model and innovation dif-fusion theory on e-learning intention of SMEs employee Pages 1055-1064 Right click to download the paper Download PDF

Authors: Imran Siregar, Lisadiyah Marifataini, Tarif Tarif, Suprapto Suprapto, Nunu Ahmad An-Nahidl, Neneng Habibah, Evi Sopandi, Ibnu Salman, Munawiroh Munawiroh

DOI: 10.5267/j.ijdns.2022.8.003

Keywords: Motivation Unified Theory Acceptance, Technology Model, Innovation Diffusion Theory, Intention E-learning Intention

Abstract:
In the digital era and the era of the industrial revolution 4.0, the quality of human resources needs to be improved in order to have competencies that are in accordance with the needs of the organization. Therefore, an effective and efficient method is needed to improve employee competence by using e-learning technology. This study analyzes the Diffusion of Innovation Theory through the Unified Theory of Acceptance and Use of Technology (UTAUT) model. The study uses quantitative data obtained by surveying 400 SME employees in Indonesia using an e-learning system. Dissemination of data is by using online questionnaires through social media. Data analysis uses structural equation modeling (SEM) modeling. The results of data analysis show that the theory of diffusion of innovations mediated by intrinsic and extrinsic motivation in the UTAUT model had a significant effect. The aspects that make up the theory of diffusion of innovation significantly and directly affect the intention of SMEs employees to use the e-learning system. The findings show that the diffusion of innovation theory has various indicators for the application of learning systems and further e-learning development so that they can have a real and significant impact on improving organizational performance and competitiveness.
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Journal: IJDS | Year: 2022 | Volume: 6 | Issue: 4 | Views: 1582 | Reviews: 0

 
6.

Determinant factors of online purchase decision process via social commerce: An empirical study of organic black rice in Indonesia Pages 1065-1076 Right click to download the paper Download PDF

Authors: Kuswarini Kusno, Yosini Deliana, Lies Sulistyowati, Yus Nugraha

DOI: 10.5267/j.ijdns.2022.8.002

Keywords: Social commerce conceptual model, Online purchase decision process via social commerce, Underlying factors, Textual analysis, Exploratory factor analysis, Organic black rice

Abstract:
Organic black rice (OBR) is a healthy food that is environmentally friendly which is better than organic white rice and organic brown rice. However, the demand for OBR in Indonesia is still low. In addition, some people consider OBR as black sticky rice. Meanwhile, black rice has great potential to be developed in Indonesia because it has local varieties that are still rare, have a high selling value, and are suitable for cultivation based on the analysis of their farming. The rapid development of social media users in Indonesia causes organic black rice to be traded online via social commerce (s-commerce). There has been a lot of research on social commerce, but there is still very few social commerce research offering framework design. The purpose of this research is to develop a conceptual model (framework) of the online OBR purchasing decision process via s-commerce, and to identify the factors underlying consumer assessment of the process. As a result, the conceptual model shows consumers recognize the need for OBR through free platforms, namely Search Engine Optimization (SEO), Instagram, blogs, article sites, through friends and through family. The factors underlying consumers' assessment of the online OBR purchasing decision process were security in purchasing decisions, Internet, friends, satisfaction with the results, Instagram and other social media, and family factor. These factors can be used as important considerations in online OBR marketing via s-commerce.
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Journal: IJDS | Year: 2022 | Volume: 6 | Issue: 4 | Views: 1225 | Reviews: 0

 
7.

The effect of e-commerce service quality on customer satisfaction, trust and loyalty Pages 1077-1084 Right click to download the paper Download PDF

Authors: Fajar Pasaribu, Warsani Purnama Sari, Tapi Rondang Ni Bulan, Widia Astuty

DOI: 10.5267/j.ijdns.2022.8.001

Keywords: Service quality, Customer satisfaction, Customer trust, Customer loyalty

Abstract:
This study aims to explain the effect of service quality on satisfaction, service quality on trust, service quality on loyalty, satisfaction on loyalty and trust on loyalty. The population in this study are all consumers who have made transactions at an Indonesian marketplace, Shopee.co.id. The number of respondents used as a sample is 300 respondents. The results showed a significant influence between variables in the four interaction effects, namely service quality on satisfaction, service quality on trust, satisfaction with loyalty, and trust in loyalty. Meanwhile the insignificant effect was service quality on loyalty, the results of the total effect calculation also showed that Trust is a mediating variable between service quality and loyalty. marketing stimuli that can be carried out include maintaining cash on delivery services to increase customer trust, optimizing customer satisfaction through service improvement, providing more organized information so that consumers are easier and more comfortable in transacting, providing a 'tracking order' stage for customers, so that customers can monitor the progress of product orders. For further research, it is hoped that it can develop more variables under study and make comparisons of other e-commerce both in Indonesia and internationally.
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Journal: IJDS | Year: 2022 | Volume: 6 | Issue: 4 | Views: 5344 | Reviews: 0

 
8.

Factors affecting healthcare providers to accept digital marketing: The moderating role of subjective norms Pages 1085-1098 Right click to download the paper Download PDF

Authors: Abdallah Hammad, Abdallah Q. Bataineh, Muhammad Turki Alshurideh, Hanadi A. Salhab

DOI: 10.5267/j.ijdns.2022.7.011

Keywords: Healthcare Providers, Digital Marketing, Perceived Ease of use, Perceived Usefulness, Perceived Enjoyment, Perceived Trust, Subjective Norms, Medical Field Companies, Jordanian parents

Abstract:
This research aimed at identifying the impact of (Perceived ease of use, Perceived usefulness, Perceived enjoyment and perceived trust), and examine the moderating role of subjective norms, on healthcare providers acceptance for digital marketing provided by the medical field companies. To achieve the goals of this research, the researcher relied on a descriptive and analytical approach. The research dealt with 400 healthcare providers, where the population consisted of all healthcare providers working in Amman, a convenience sample was chosen from the healthcare providers. Moreover, the questionnaire was the main tool for collecting data. Analyzing data was conducted using a set of statistical methods including exploratory factor analysis EFA, confirmatory factor analysis CFA, multiple regression, interactive hierarchical regression and process procedures method using (SPSS-V20) and (AMOS-V23). The key finding was there an impact of Perceived ease of use, Perceived usefulness, Perceived enjoyment and perceived trust on healthcare providers acceptance for digital marketing provided by the medical field companies. Recommendations and future research also were discussed.
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Journal: IJDS | Year: 2022 | Volume: 6 | Issue: 4 | Views: 2823 | Reviews: 0

 
9.

The effects of system and information quality on acceptance of digital public service transportations Pages 1099-1106 Right click to download the paper Download PDF

Authors: Akhmad Fauzi, Djoko Budi Setyohadi, Tri Lathif Mardhi Suryanto, Kevin Khanza Pangestu

DOI: 10.5267/j.ijdns.2022.7.010

Keywords: TAM, G2C, SEM, ISSM

Abstract:
The application of ICT in central and regional governments to cities in Indonesia seems to be the new face of the National bureaucracy, not least with digital public transportation services, Surabaya is a pilot application of smart cities because one of them implementing the Surabaya Smart Transportation System (SITS), this condition further strengthens that policy Public digital services are taken to make it easier for the public to monitor the crowd or the density of the highway, unfortunately, if you review the SITS comment column on Google Play, the negative sentiment is far big more than the positive sentiment. So, this study aims to capture the phenomenon of resistance by exploring the quality of information and system quality as predictors of public acceptance of the application of SITS. A result, empirically the quality of information and the quality of the system indirectly affect public acceptance of the application of SITS, as among the findings served that system quality is more dominant in influencing acceptance. So, it is highly recommended that the city government pays attention to the development of SITS applications based on system reliability.
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Journal: IJDS | Year: 2022 | Volume: 6 | Issue: 4 | Views: 1161 | Reviews: 0

 
10.

The effects of operational, relational, and transformational e-HRM practices on HR service effectiveness: The mediating role of user training Pages 1107-1114 Right click to download the paper Download PDF

Authors: Fatima Lahcen Yachou Aityassine

DOI: 10.5267/j.ijdns.2022.7.009

Keywords: Operational e-HRM, Relational e-HRM, Transformational e-HRM, HR service effectiveness

Abstract:
This study aims at investigating the effects of e-HRM (operational, relational, and transformational) practices on the effectiveness of human resource service through user training. A questionnaire was used to collect data from a sample consisting of HR staff in fifteen food firms. The results showed that the influence of operational e-HRM on the effectiveness of human resource service was fully mediated by user training, and the influence of relational e-HRM on the effectiveness of human resource service was partially mediated by user training. Further, it was found that transformation has an insignificant effect on HR service effectiveness. The study contributes to the literature through identifying the effects of operational, relational, and transformational e-HRM practices on the effectiveness of human resource service and therefore help filling such a gap in literature. In addition to providing HR managers with results, acknowledge the importance of user training to implement e-HRM effectively.
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Journal: IJDS | Year: 2022 | Volume: 6 | Issue: 4 | Views: 1704 | Reviews: 0

 
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