Organizational competitiveness is enhanced by implementing supply chain integration. Organizations, through information technology, can integrate internal and external cross-functional. The team assigned to run the integration system in its function is designated as the key user who can implement and maintain an ongoing basis. Key user capabilities are needed to maintain a digital supply chain in information technology systems to integrate internally and externally. Data analysis using Partial least squares (PLS) on 89 hotel organizations with a one-star category or more shows that key user capability significantly affects internal cross-functional integration (β = 0.728) and external cross-functional integration (β = 0.127). Key user capability has an impact on supply chain flexibility (β = 0.370) while internal cross-functional integration influences increasing supply chain flexibility (β = 0.373) and financial performance (β = 0.421). External cross-functional integration increases supply chain flexibility (β = 0.316) and financial performance (β = 0.441). Lastly, supply chain flexibility impacts increasing financial flexibility (β = 0.192). The research contributes enrichment to the theory of digital supply chain and practical contribution to enlighten top management in information technology investment.

The main aim of this study is to examine the effects of social customer relationship management (CRM) on customer happiness and customer retention. To achieve the study objectives, a quantitative research method is adopted in this study to examine the hypotheses by using a survey questionnaire for the purpose of data collection from the target sample of customers of telecommunication firms working in Jordan. The instrument is designed and customized to conduct this study and meet the research objectives. A total of 319 valid and reliable responses are returned and they are analyzed using the SEM approach through SmartPLS3 software to examine the hypotheses. The findings reveal significant and positive effects of the most social CRM elements studied on customer happiness and the customer happiness influenced customer retention. The study contributes to the respective research field with further better understanding of the role of social CRM to increase customer happiness and retain long term relationships with them.

The study aimed to perform a further analysis of the society’s awareness towards the natural environment, especially the awareness of having a healthy life, which leads them to have an awareness to use a natural-based product (environmentally friendly product). Furthermore, this awareness acts as a guidance for them to become consumers who care about their environment and also the material logistics management of each company to build a good customer relationship management with their customer. Along with this phenomenon, however, several reasons regarding the increase of environmentally friendly product consumption are unknown. This study focused on antecedents generating green purchase behavior, namely, social influence, green attitude, green value, and green trust. The approach applied in the study was a purposive sampling method with the 450 respondents in all over Bali. The finding showed that the social influence did not significantly impact the green purchase behavior. On the other hand, green attitude, green value, and green trust brought a positive and significant impact toward green purchase behavior. Social influence, green attitude, and green value influenced positively and significantly toward green trust. Green trust played a role as the relationship mediator of social influence, green attitude, and green value on green purchase behavior. The study was limited as it belonged to cross-sectional and longitudinal study, and it needed a lengthy period to validate the finding. It only accommodated the consumer’s green purchase behavior in Bali. Hence, it cannot be generalized; however, it can be developed in another area. Moreover, the practical implication for the producers of the environmentally friendly product is that they can be more attentive to certain variables that generate the green purchase behavior. The authenticity of the study is that the social influence does not influence the green purchase behavior toward the society in Bali. Furthermore, this study supports the Theory of Reasoned Action (TRA) particularly in marketing the green product. The study is a more completed model development of the green purchase behavior. Furthermore, the variable in this study is worth considering in developing the environmentally friendly product.

This research aims at exploring barriers of adopting Industry 4.0 in manufacturing supply chains. Data were collected based on a review of extant literature on barriers Industry 4.0 adoption, individual interviews with a panel consisted of academic and industry experts. Following numerous previous studies, interpretive structural modeling (ISM) and matrix multiplication applied to classification (MICMAC) analysis were conducted to order 10 barriers based on their importance and impacts. The results excluded one barrier “cyber security challenges”, categorized another one as a dependent barrier “lack of digital strategy”, and eight barriers as linkage barriers “lack of infrastructure”, “personnel resistance to adopt new technologies”, “high investment requirements”, “data management and quality challenges”, “uncertainty of economic benefits”, “low maturity level of technology”, “lack of adequate skills”, and “job disruptions”. Henceforward, it was concluded that mitigating these eight barriers is very critical to ensure a successful adoption of Industry 4.0 technologies in supply chains. Further studies are required to categorize these eight barriers based on their importance and relationships.

This research aims to know and analyze the direct and indirect impacts of service quality and ticket price policy on trust and also its impact on the passenger loyalty of Soekarno-Hatta Airport Train, Cengkareng, Indonesia. The main problems are that the service quality provided by Soekarno-Hatta Airport Train is not maximal and that the ticket price of the Soekarno-Hatta Airport Train is relatively expensive because the passengers still have to use another transportation mode to go to the station. This research uses a quantitative approach with Structural Equation Modelling, assisted by the Lisrel program with a sample of as many as 150 passengers. The results of this research prove that service quality and ticket price policy have both direct and indirect impacts on passenger loyalty through the mediation of passenger trust. The key finding is that the policymakers can take advantage of the findings of this research, especially the crucial aspects in the questionnaires on service quality and ticket price policy which are considered not optimal by the passengers of Soekarno-Hatta Airport Train. So, passenger loyalty can be enhanced through the improvement of service quality and ticket price policy supported by passenger trust.

This research aims to account for the cost of quality through lean and agile operations strategies with empirical evidence from the Aviation industry in the UAE. The cost of quality improvement through lean and agile strategies was not researched enough in the aviation industry. This research will contribute with great knowledge in the aviation industry. The research design used a descriptive, explanatory, causal, and analytical method. A cluster sampling technique was used with a valid sample size of 251 respondents for analysis by multiple regression using ANOVA. Results indicated the significant relationship between lean and agile operations strategies on the cost of quality. There is a direct positive significant relationship between the cost of quality and SC strategies to get quality products cost-effectively. This research was limited to the lean and agile strategies and cost of quality analysis in the aviation industry in one city in the UAE. In contrast, it requires detailed research to explore other cities and assess the aviation industry's challenges while implementing lean and agile strategies. Cost elimination with high-quality production is fundamental for a successful business; lean and agile operations can reduce airline companies' costs and propose the criteria to adopt the strategic implementation efficiently.

The study aimed to identify the impact of supply chain integration through strategic performance and the mediating role of strategic vigilance in industrial companies. The Jordanian population is large and medium-sized, and the study population consists of medium and large-sized industrial companies. For hypothesis testing purposes the study and its model validity, Modeling Equation Structural Analysis (SEM) was used through the AMOS16 program. The study indicates that supply chain integration (strategic integration, internal integration, external integration) has an impact on strategic performance and response. The supply chain, as the results of the study indicated, shows that the response of the supply chain affects strategic performance. The study also found that the response of the supply chain mediates the impact of strategic vigilance on strategic performance. The study recommended working to raise the level of trust and honesty, commitment and attention to the interest of each party to the supply chain to maintain a good level of external integration of the supply chain and work to improve the level of supply chain response to markets and any changes that may occur in the market through corporate restructuring and streamlining working procedures.

This paper examines the effect of macroeconomics and supply chain finance (SCF) on the profitability of the manufacturing companies, specifically in Indonesia from 2017 to 2021. Furthermore, the study demonstrates the critical role of macroeconomics and SCF in profitability through the use of general moment method (GMM). The results indicate that cash conversion cycle (CCC) is detrimental to profitability (P), while macroeconomics has a positive impact on it. In addition, strong profitability is negatively and positively correlated with the leverage (LEV) and sustainable supply chain management (MRPB) control variables, respectively.

The importance of entrepreneurial competencies and information technology capabilities has increased in the last few decades because of the strategic role played by the entrepreneurs. Therefore, this study aims to investigate the impact of entrepreneur competency and information technology capability on business success. A survey questionnaire was conducted to test the influence of entrepreneur competency and information technology capability. This questionnaire was filled by 403 participants who were recruited through Jordan Chamber of Commerce so as to identify the business owners who had started their companies in the recent years. The findings of the study showed that entrepreneurial competencies have a positive effect on business success and information technology which was used as a mediating role has a positive impact on both entrepreneurial competencies and business success. The findings of this research will be helpful to entrepreneurs and policy makers.

The study aimed to demonstrate the impact of Green Supply Chain Management (GSCM) with its dimensions (Green IT, Green Manufacturing and Packaging, Green Storing, Green Purchasing, Green Marketing) on the quality of services in renewable energy companies in Jordan. In addition, the study also aimed to measure the impact of intellectual capital on the impact of GSCM on the quality of services in renewable energy companies in Jordan. By adopting the survey/sampling method, data was collected from the study population of (482) companies, and the study sample consisted of (260) managers of renewable energy companies in Jordan using a questionnaire. The study reached several results, the most important of which are: the existence of an impact of green supply chain management on the quality of services in renewable energy companies, that intellectual capital has modified and enhanced the effect, and that renewable energy companies in Jordan seek to use environmentally friendly inputs in their production at a very high rate, several recommendations emerged from these results, most notably: that companies constantly review the production processes followed by suppliers to ensure their compliance with environmental specifications.