How to cite this paper
AlSondos, I & Salameh, A. (2020). The effect of system quality and service quality toward using m-commerce service, based on consumer perspective.Management Science Letters , 10(11), 2589-2596.
Refrences
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Aladwani, A. M., & Palvia, P. C. (2002). Developing and validating an instrument for measuring user-perceived web qual-ity. Information & Management, 39(6), 467-476.
Bagozzi, R. P., & Yi, Y. (1988). On the evaluation of structural equation models. Journal of the academy of Marketing Science, 16(1), 74-94.
Barclay, D., Higgins, C., & Thompson, R. (1995). The partial least squares (PLS) approach to causal modeling: Personal computer adoption and use as an illustration. Technology Studies, 2(2), 285-309.
Bateson, J. E. (1985). Self-service consumer: An exploratory study. Journal of Retailing, 61(3), 49-76.
Botvinick, M. M., Braver, T. S., Barch, D. M., Carter, C. S., & Cohen, J. D. (2001). Conflict monitoring and cognitive con-trol. Psychological Review, 108(3), 624-652.
Carman, J. M. (1990). Consumer perceptions of service quality: An assessment of the SERVQUAL dimensions. Journal of Retailing, 66(1), 33-55.
Chin, W. W. (1998). The partial least squares approach to structural equation modeling. Modern Methods for Business Re-search, 295(2), 295-336.
Chiu, C.-M., Hsu, M.-H., Sun, S.-Y., Lin, T.-C., & Sun, P.-C. (2005). Usability, quality, value and e-learning continuance decisions. Computers & Education, 45(4), 399-416.
Costabile, M., De Marsico, M., Lanzilotti, R., Plantamura, V., & Roselli, T. (2005). On the usability evaluation of e-learning applications. Paper presented at the 38th Hawaii International Conference on System Sciences, Hawaii.
Cronin Jr, J. J., & Taylor, S. A. (1992). Measuring service quality: a reexamination and extension. The Journal of Market-ing, 56(3), 55-68.
Cronin Jr, J. J., & Taylor, S. A. (1994). SERVPERF versus SERVQUAL: reconciling performance-based and perceptions-minus-expectations measurement of service quality. The Journal of Marketing, 58(2), 125-131.
Dabholkar, P. A. (1996). Consumer evaluations of new technology-based self-service options: an investigation of alterna-tive models of service quality. International Journal of Research in Marketing, 13(1), 29-51.
Dabholkar, P. A., & Bagozzi, R. P. (2002). An attitudinal model of technology-based self-service: moderating effects of consumer traits and situational factors. Journal of the Academy of Marketing Science, 30(3), 184-201.
Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1992). Extrinsic and intrinsic motivation to use computers in the work-place. Journal of Applied Social Psychology, 22(14), 1111-1132.
Ding, X., Verma, R., & Iqbal, Z. (2007). Self-service technology and online financial service choice. International Journal of Service Industry Management, 18(3), 246-268.
Finn, D. W., & Lamb, C. W. (1991). An evaluation of the SERVQUAL scales in a retailing setting. Advances in Consumer Research, 18(1), 483-490.
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 5(9), 39-50.
Hair, J. J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate Data Analysis. A Global Perspective. London: Pearson Education.
Imada, H., & Nageishi, Y. (1982). The concept of uncertainty in animal experiments using aversive stimulation. Psycho-logical Bulletin, 91(3), 573-588.
ISO, D. (1998). Ergonomic Requirements for Office Work with Visual Display Terminal. Part 11: Guidance on specifying and measuring usability. International Organization for Standardization.
Kinnally, W., Lacayo, A., McClun, S. and Sapolsky, B. (2008), Getting up on the download: college students' motivation for acquiring music via the web. New Media Society, 10(3), 893-913.
Klopfer, E., Osterweil, S., Groff, J., & Haas, J. (2009). Using the technology of today in the classroom today: The instruc-tional power of digital games, social networking, and simulations and how teachers can leverage them. The Education Arcade, 4(2), 1-20.
Lee, G. G., & Lin, H. F. (2005). Customer perceptions of e-service quality in online shopping. International Journal of Re-tail & Distribution Management, 33(2), 161-176.
Loiacono, E. T., Watson, R. T., & Goodhue, D. L. (2002). WebQual: A measure of website quality. Marketing theory and applications, 13(3), 432-438.
Mallat, N., Rossi, M., Tuunainen, V. K., & Oorni, A. (2009). The impact of use context on mobile services acceptance: The case of mobile ticketing. Information & Management, 46(3), 190-195.
Meuter, M. L., Ostrom, A. L., Roundtree, R. I., & Bitner, M. J. (2000). Self-service technologies: understanding customer satisfaction with technology-based service encounters. The Journal of Marketing, 64(3), 50-64.
Nielsen, J. (1996). Usability metrics: Tracking interface improvements. IEEE software, 13(6), 12-28.
Novak, T. P., Hoffman, D. L., & Yung, Y. F. (2000). Measuring the customer experience in online environments: A struc-tural modeling approach. Marketing Science, 19(1), 22-42.
Papanikolaou, K., & Mavromoustakos, S. (2006). Critical success factors for the development of mobile learning applica-tions. Paper presented at the 24th IASTED International Multi-Conference Internet and Multimedia Systems and appli-cations Innsbruck, Austria.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. The Journal of Marketing, 49(5), 41-50.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQAL: A Multiple Item Scale For Measuring Consumer Perceptions Of Service Quality. Journal of Retailing, 64(1), 12-40.
Parasuraman, A., & Grewal, D. (2000). The impact of technology on the quality-value-loyalty chain: a research agenda. Journal of the Academy of Marketing Science, 28(1), 168-174.
Piccoli, G., Brohman, M. K., Watson, R. T., & Parasuraman, A. (2004). Net-Based Customer Service Systems: Evolution and Revolution in Web Site Functionalities. Decision Sciences, 35(3), 423-455.
Riel, A. C., Liljander, V., & Jurriens, P. (2001). Exploring consumer evaluations of e-services: a portal site. International Journal of Service Industry Management, 12(4), 359-377.
Sadi, A., Azad, I., & Noorudin, M. (2010). The prospects and user perceptions of m-banking in the Sultanate of Oman. Journal of Internet Banking and Commerce, 15(2), 1-11.
Sadi, A., & Noordin, M. F. (2011). Factors influencing the adoption of m-commerce: An exploratory analysis. Paper pre-sented at the 2011 International Conference on Industrial Engineering and Operations Management Kuala Lumpur, Malaysia.
Teo, T. S. (2001). Demographic and motivation variables associated with Internet usage activities. Internet Research: Electronic Networking Applications and Policy, 11(2), 125-137.
Tiwari, R., & Buse, S. (2007). The Mobile Commerce Prospects: A strategic analysis of opportunities in the banking sec-tor. Hamburg, Germany: Hamburg University Press.
Udo, G. J., Bagchi, K. K., & Kirs, P. J. (2010). An assessment of customers’e-service quality perception, satisfaction and intention. International Journal of Information Management, 30(6), 481-492.
Uther, M. (2002). Mobile Internet usability: what can'mobile learning'learn from the past? Paper presented at the IEEE In-ternational Workshop on Wireless and Mobile Technologies in Education (WMTE’02).
Ward, J. C., & Barnes, J. W. (2001). Control and affect: the influence of feeling in control of the retail environment on af-fect, involvement, attitude, and behavior. Journal of Business Research, 54(2), 139-144.
Zeithaml, V. A., Parasuraman, A., & Malhotra, A. (2002). Service quality delivery through web sites: a critical review of extant knowledge. Journal of the Academy of Marketing Science, 30(4), 362-375.
Aladwani, A. M., & Palvia, P. C. (2002). Developing and validating an instrument for measuring user-perceived web qual-ity. Information & Management, 39(6), 467-476.
Bagozzi, R. P., & Yi, Y. (1988). On the evaluation of structural equation models. Journal of the academy of Marketing Science, 16(1), 74-94.
Barclay, D., Higgins, C., & Thompson, R. (1995). The partial least squares (PLS) approach to causal modeling: Personal computer adoption and use as an illustration. Technology Studies, 2(2), 285-309.
Bateson, J. E. (1985). Self-service consumer: An exploratory study. Journal of Retailing, 61(3), 49-76.
Botvinick, M. M., Braver, T. S., Barch, D. M., Carter, C. S., & Cohen, J. D. (2001). Conflict monitoring and cognitive con-trol. Psychological Review, 108(3), 624-652.
Carman, J. M. (1990). Consumer perceptions of service quality: An assessment of the SERVQUAL dimensions. Journal of Retailing, 66(1), 33-55.
Chin, W. W. (1998). The partial least squares approach to structural equation modeling. Modern Methods for Business Re-search, 295(2), 295-336.
Chiu, C.-M., Hsu, M.-H., Sun, S.-Y., Lin, T.-C., & Sun, P.-C. (2005). Usability, quality, value and e-learning continuance decisions. Computers & Education, 45(4), 399-416.
Costabile, M., De Marsico, M., Lanzilotti, R., Plantamura, V., & Roselli, T. (2005). On the usability evaluation of e-learning applications. Paper presented at the 38th Hawaii International Conference on System Sciences, Hawaii.
Cronin Jr, J. J., & Taylor, S. A. (1992). Measuring service quality: a reexamination and extension. The Journal of Market-ing, 56(3), 55-68.
Cronin Jr, J. J., & Taylor, S. A. (1994). SERVPERF versus SERVQUAL: reconciling performance-based and perceptions-minus-expectations measurement of service quality. The Journal of Marketing, 58(2), 125-131.
Dabholkar, P. A. (1996). Consumer evaluations of new technology-based self-service options: an investigation of alterna-tive models of service quality. International Journal of Research in Marketing, 13(1), 29-51.
Dabholkar, P. A., & Bagozzi, R. P. (2002). An attitudinal model of technology-based self-service: moderating effects of consumer traits and situational factors. Journal of the Academy of Marketing Science, 30(3), 184-201.
Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1992). Extrinsic and intrinsic motivation to use computers in the work-place. Journal of Applied Social Psychology, 22(14), 1111-1132.
Ding, X., Verma, R., & Iqbal, Z. (2007). Self-service technology and online financial service choice. International Journal of Service Industry Management, 18(3), 246-268.
Finn, D. W., & Lamb, C. W. (1991). An evaluation of the SERVQUAL scales in a retailing setting. Advances in Consumer Research, 18(1), 483-490.
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 5(9), 39-50.
Hair, J. J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate Data Analysis. A Global Perspective. London: Pearson Education.
Imada, H., & Nageishi, Y. (1982). The concept of uncertainty in animal experiments using aversive stimulation. Psycho-logical Bulletin, 91(3), 573-588.
ISO, D. (1998). Ergonomic Requirements for Office Work with Visual Display Terminal. Part 11: Guidance on specifying and measuring usability. International Organization for Standardization.
Kinnally, W., Lacayo, A., McClun, S. and Sapolsky, B. (2008), Getting up on the download: college students' motivation for acquiring music via the web. New Media Society, 10(3), 893-913.
Klopfer, E., Osterweil, S., Groff, J., & Haas, J. (2009). Using the technology of today in the classroom today: The instruc-tional power of digital games, social networking, and simulations and how teachers can leverage them. The Education Arcade, 4(2), 1-20.
Lee, G. G., & Lin, H. F. (2005). Customer perceptions of e-service quality in online shopping. International Journal of Re-tail & Distribution Management, 33(2), 161-176.
Loiacono, E. T., Watson, R. T., & Goodhue, D. L. (2002). WebQual: A measure of website quality. Marketing theory and applications, 13(3), 432-438.
Mallat, N., Rossi, M., Tuunainen, V. K., & Oorni, A. (2009). The impact of use context on mobile services acceptance: The case of mobile ticketing. Information & Management, 46(3), 190-195.
Meuter, M. L., Ostrom, A. L., Roundtree, R. I., & Bitner, M. J. (2000). Self-service technologies: understanding customer satisfaction with technology-based service encounters. The Journal of Marketing, 64(3), 50-64.
Nielsen, J. (1996). Usability metrics: Tracking interface improvements. IEEE software, 13(6), 12-28.
Novak, T. P., Hoffman, D. L., & Yung, Y. F. (2000). Measuring the customer experience in online environments: A struc-tural modeling approach. Marketing Science, 19(1), 22-42.
Papanikolaou, K., & Mavromoustakos, S. (2006). Critical success factors for the development of mobile learning applica-tions. Paper presented at the 24th IASTED International Multi-Conference Internet and Multimedia Systems and appli-cations Innsbruck, Austria.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. The Journal of Marketing, 49(5), 41-50.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQAL: A Multiple Item Scale For Measuring Consumer Perceptions Of Service Quality. Journal of Retailing, 64(1), 12-40.
Parasuraman, A., & Grewal, D. (2000). The impact of technology on the quality-value-loyalty chain: a research agenda. Journal of the Academy of Marketing Science, 28(1), 168-174.
Piccoli, G., Brohman, M. K., Watson, R. T., & Parasuraman, A. (2004). Net-Based Customer Service Systems: Evolution and Revolution in Web Site Functionalities. Decision Sciences, 35(3), 423-455.
Riel, A. C., Liljander, V., & Jurriens, P. (2001). Exploring consumer evaluations of e-services: a portal site. International Journal of Service Industry Management, 12(4), 359-377.
Sadi, A., Azad, I., & Noorudin, M. (2010). The prospects and user perceptions of m-banking in the Sultanate of Oman. Journal of Internet Banking and Commerce, 15(2), 1-11.
Sadi, A., & Noordin, M. F. (2011). Factors influencing the adoption of m-commerce: An exploratory analysis. Paper pre-sented at the 2011 International Conference on Industrial Engineering and Operations Management Kuala Lumpur, Malaysia.
Teo, T. S. (2001). Demographic and motivation variables associated with Internet usage activities. Internet Research: Electronic Networking Applications and Policy, 11(2), 125-137.
Tiwari, R., & Buse, S. (2007). The Mobile Commerce Prospects: A strategic analysis of opportunities in the banking sec-tor. Hamburg, Germany: Hamburg University Press.
Udo, G. J., Bagchi, K. K., & Kirs, P. J. (2010). An assessment of customers’e-service quality perception, satisfaction and intention. International Journal of Information Management, 30(6), 481-492.
Uther, M. (2002). Mobile Internet usability: what can'mobile learning'learn from the past? Paper presented at the IEEE In-ternational Workshop on Wireless and Mobile Technologies in Education (WMTE’02).
Ward, J. C., & Barnes, J. W. (2001). Control and affect: the influence of feeling in control of the retail environment on af-fect, involvement, attitude, and behavior. Journal of Business Research, 54(2), 139-144.
Zeithaml, V. A., Parasuraman, A., & Malhotra, A. (2002). Service quality delivery through web sites: a critical review of extant knowledge. Journal of the Academy of Marketing Science, 30(4), 362-375.