How to cite this paper
Alshare, F. (2020). Jordanian consumers satisfaction with electrical appliances after-sale services.Management Science Letters , 10(9), 1939-1946.
Refrences
Abu Alafah, I.A.I (2002). Marketing “Concepts and Strategies”. Alexandria: Horus International Foundation for Publish-ing and Distribution.
Malkawi, N. M., Al Omari, K., & Halasa, A. (2018). Intellectual capital as a core competency for competitive advantage: A case study. Journal of Digital Information Management, 16(4).
Saffar, N., & Obeidat, A. (2020). The effect of total quality management practices on employee performance: The moder-ating role of knowledge sharing. Management Science Letters, 10(1), 77-90.
Irtaimeh, H. J., Obeidat, A. M., Abualloush, S. H., & Khaddam, A. A. (2016). Impact of business intelligence on technical creativity: A case study on AlHekma Pharmaceutical Company. European Scientific Journal, 12(28), 502-519.
Rokaya, A. L., & Al-Ghazzawi, H. (2018). Diversity training and its impact on the employees’ organizational commit-ment: job satisfaction as a moderating variable in the Classic Fashion Apparel Industry company. International Jour-nal of Business and Management, 13(10).
Ahn, J. S., & Sohn, S. Y. (2009). Customer pattern search for after-sales service in manufacturing. Expert Systems with Applications, 36(3), 5371-5375.
Khairo Al-Da’abseh, T., Saleh Aljawarneh, N. M., & Mustafa Shwiyat, Z. (2018). Marketing mix startegies and its impact on organizational performance efficiency in The Jordanian company for investment and supply-safeway: An empirical study. Invention Journal of Research Technology in Engineering & Management, 2(2), 14-23.
Al-Jawarneh, N. M. S. (2016). Case study: Business management school at the Turkish Republic of North Cyprus and how strategic thinking and planning can improve the performance of the organization to maintain stable between competi-tors. Invention Journal of Research Technology in Engineering & Management (IJRTEM), 1(5), 64-72.
Aljawarneh, N. M. S., & Atan, T. (2018). Linking tolerance to workplace incivility, service innovative, knowledge hiding, and job search behavior: The mediating role of employee cynicism. Negotiation and Conflict Management Research, 11(4), 298-320.
Aljawarneh, N., & Al-Omari, Z. (2018). The role of enterprise resource planning systems ERP in improving customer re-lationship management CRM: An empirical study of safeway company of Jordan. International Journal of Business and Management, 13(8), 86-100.
Alnazzir, N. N. (2009). The impact of relationship marketing and motivation on customer loyalty to the organization. Mas-ter Thesis, College of Business, Middle East University, Jordan.
Al-Omari, Z. S., Aljawarneh, N., Davut, S., & Salah, A. (2018). The Impact of Marketing Mix Elements on Forming Men-tal Images about Islamic Banks in Jordan: An Empirical Study. OFFICIAL, 12, 54.
Al-Omari, Z., Alomari, K., & Aljawarneh, N. (2020). The role of empowerment in improving internal process, customer satisfaction, learning and growth. Management Science Letters, 10(4), 841-848.
Alshare, F.A. (2017).The effect of brand awareness on brand loyalty: Mediating role of brand commitment. European Journal of business and Management, 9(36), 38- 47.
Alshare, F., Alkhawaldeh, A. M., & Eneizan, B. M. (2019). Social Media Website’s Impact on Moral and Social Behavior of the Students of University. International journal of academic research in business and social sciences, 9(3).
Alshare, F. (2018). The Role of the Integrated Marketing Communications in highlighting the competitive advantage in the Jordanian Telecommunication Companies (Orange Company: Study Model, Human resource management academ-ic research society, 8(4), 573-598.
Al-Sumaidaie, M.A.B. (2002). Fundamentals of comprehensive and integrated marketing. Dar Al-Manhaj Publishing, sec-ond edition, Oman.
Alwagfi, A. A., Aljawarneh, N. M., & Alomari, K. A (2020). Work ethics and social responsibility: Actual and aspiration. Journal of Management Research, 12(1), 26-36.
Berry, L. L., & Parasuraman, A. (1997). Listening to the customer--the concept of a service-quality information system. MIT Sloan Management Review, 38(3), 65.
Brechbuhl, H. (2004). Best practices for service organizations, Business Strategy Review, l5(1), 68-70.
Cohen, M. A. (2006). Winning in the aftermarket. Harvard Business Review, 84(S), 129-138.
Denove, C., & Power, J.D. (2006). How every great company listens to the voice of the customer, portfolio.
Dick, A. S., & Basu, K. (1994). Customer loyalty: toward an integrated conceptual framework. Journal of the Academy of Marketing Science, 22(2), 99-113.
Evrard, Y., & Le Maire, P. (1976). Modèles et décision en marketing. Dalloz.
Fazlazah, A., Bagerzadah, F., & Mahadi, P. (2011). How after – sale service quality dimensions affect customer satisfac-tion. African Journal of Business Management, 5(17), 7658-7664.
Giri, S., & Thapa, K. (2016). A Study of Customer Satisfaction on After Sales Service of Two Wheelers in Kathmandu Valley. Journal of Business and Social Sciences Research, 1(1), 1-21.
Goffin, K., & New, C. (2001). Customer support and new product development-An exploratory study. International Jour-nal of Operations & Production Management, 21(3), 275-301.
Hanif, M. Hafeez, S., & Raza, A. (2010). Factors affecting customer satisfaction. International Research Journal of fi-nance Economics Issue, 60.
Homburg, C., Koschate, N., & Hoyer, W. D. (2005). Do satisfied customers really pay more? A study of the relationship between customer satisfaction and willingness to pay. Journal of Marketing, 69(2), 84-96.
Ziller, R. C., Hagey, J., Smith, M., & Long, B. H. (1969). Self-esteem: a self-social construct. Journal of Consulting and Clinical Psychology, 33(1), 84.
Kurata, H., & Nam, S. H. (2010). After-sales service competition in a supply chain: Optimization of customer satisfaction level or profit or both?. International Journal of Production Economics, 127(1), 136-146.
Obaidat, M. (2004). Consumer behavior, a strategic approach. Wael Publishing House, Fourth Edition, Amman.
Oliver, R., & Kallenberg, R. (2003). Managing the transition from products to services. International Journal of Service Industry Management, 14(2), 160-172.
Saccani, N., Johansson, P., & Perona, M. (2007). Configuring the after-sales service supply chain: A multiple case study. International Journal of Production Economics, 110(1-2), 52-69.
Senthikumar, N., Ananth, A., & Arulraj, A. (2011). Impact of corporate social responsibility on customer satisfaction in banking service. African Journal of Business Management, 5(7), 3028-3039.
Talaat, A.H. (1995). The Art of Excellent Selling, Cairo, 2nd Edition.
Tarawneh, K. A. (2010). Measuring customer satisfaction of medical devices and equipment trading institutions with mar-keting activities Jordan, PhD thesis, Amman Arab University, Jordan.
Malkawi, N. M., Al Omari, K., & Halasa, A. (2018). Intellectual capital as a core competency for competitive advantage: A case study. Journal of Digital Information Management, 16(4).
Saffar, N., & Obeidat, A. (2020). The effect of total quality management practices on employee performance: The moder-ating role of knowledge sharing. Management Science Letters, 10(1), 77-90.
Irtaimeh, H. J., Obeidat, A. M., Abualloush, S. H., & Khaddam, A. A. (2016). Impact of business intelligence on technical creativity: A case study on AlHekma Pharmaceutical Company. European Scientific Journal, 12(28), 502-519.
Rokaya, A. L., & Al-Ghazzawi, H. (2018). Diversity training and its impact on the employees’ organizational commit-ment: job satisfaction as a moderating variable in the Classic Fashion Apparel Industry company. International Jour-nal of Business and Management, 13(10).
Ahn, J. S., & Sohn, S. Y. (2009). Customer pattern search for after-sales service in manufacturing. Expert Systems with Applications, 36(3), 5371-5375.
Khairo Al-Da’abseh, T., Saleh Aljawarneh, N. M., & Mustafa Shwiyat, Z. (2018). Marketing mix startegies and its impact on organizational performance efficiency in The Jordanian company for investment and supply-safeway: An empirical study. Invention Journal of Research Technology in Engineering & Management, 2(2), 14-23.
Al-Jawarneh, N. M. S. (2016). Case study: Business management school at the Turkish Republic of North Cyprus and how strategic thinking and planning can improve the performance of the organization to maintain stable between competi-tors. Invention Journal of Research Technology in Engineering & Management (IJRTEM), 1(5), 64-72.
Aljawarneh, N. M. S., & Atan, T. (2018). Linking tolerance to workplace incivility, service innovative, knowledge hiding, and job search behavior: The mediating role of employee cynicism. Negotiation and Conflict Management Research, 11(4), 298-320.
Aljawarneh, N., & Al-Omari, Z. (2018). The role of enterprise resource planning systems ERP in improving customer re-lationship management CRM: An empirical study of safeway company of Jordan. International Journal of Business and Management, 13(8), 86-100.
Alnazzir, N. N. (2009). The impact of relationship marketing and motivation on customer loyalty to the organization. Mas-ter Thesis, College of Business, Middle East University, Jordan.
Al-Omari, Z. S., Aljawarneh, N., Davut, S., & Salah, A. (2018). The Impact of Marketing Mix Elements on Forming Men-tal Images about Islamic Banks in Jordan: An Empirical Study. OFFICIAL, 12, 54.
Al-Omari, Z., Alomari, K., & Aljawarneh, N. (2020). The role of empowerment in improving internal process, customer satisfaction, learning and growth. Management Science Letters, 10(4), 841-848.
Alshare, F.A. (2017).The effect of brand awareness on brand loyalty: Mediating role of brand commitment. European Journal of business and Management, 9(36), 38- 47.
Alshare, F., Alkhawaldeh, A. M., & Eneizan, B. M. (2019). Social Media Website’s Impact on Moral and Social Behavior of the Students of University. International journal of academic research in business and social sciences, 9(3).
Alshare, F. (2018). The Role of the Integrated Marketing Communications in highlighting the competitive advantage in the Jordanian Telecommunication Companies (Orange Company: Study Model, Human resource management academ-ic research society, 8(4), 573-598.
Al-Sumaidaie, M.A.B. (2002). Fundamentals of comprehensive and integrated marketing. Dar Al-Manhaj Publishing, sec-ond edition, Oman.
Alwagfi, A. A., Aljawarneh, N. M., & Alomari, K. A (2020). Work ethics and social responsibility: Actual and aspiration. Journal of Management Research, 12(1), 26-36.
Berry, L. L., & Parasuraman, A. (1997). Listening to the customer--the concept of a service-quality information system. MIT Sloan Management Review, 38(3), 65.
Brechbuhl, H. (2004). Best practices for service organizations, Business Strategy Review, l5(1), 68-70.
Cohen, M. A. (2006). Winning in the aftermarket. Harvard Business Review, 84(S), 129-138.
Denove, C., & Power, J.D. (2006). How every great company listens to the voice of the customer, portfolio.
Dick, A. S., & Basu, K. (1994). Customer loyalty: toward an integrated conceptual framework. Journal of the Academy of Marketing Science, 22(2), 99-113.
Evrard, Y., & Le Maire, P. (1976). Modèles et décision en marketing. Dalloz.
Fazlazah, A., Bagerzadah, F., & Mahadi, P. (2011). How after – sale service quality dimensions affect customer satisfac-tion. African Journal of Business Management, 5(17), 7658-7664.
Giri, S., & Thapa, K. (2016). A Study of Customer Satisfaction on After Sales Service of Two Wheelers in Kathmandu Valley. Journal of Business and Social Sciences Research, 1(1), 1-21.
Goffin, K., & New, C. (2001). Customer support and new product development-An exploratory study. International Jour-nal of Operations & Production Management, 21(3), 275-301.
Hanif, M. Hafeez, S., & Raza, A. (2010). Factors affecting customer satisfaction. International Research Journal of fi-nance Economics Issue, 60.
Homburg, C., Koschate, N., & Hoyer, W. D. (2005). Do satisfied customers really pay more? A study of the relationship between customer satisfaction and willingness to pay. Journal of Marketing, 69(2), 84-96.
Ziller, R. C., Hagey, J., Smith, M., & Long, B. H. (1969). Self-esteem: a self-social construct. Journal of Consulting and Clinical Psychology, 33(1), 84.
Kurata, H., & Nam, S. H. (2010). After-sales service competition in a supply chain: Optimization of customer satisfaction level or profit or both?. International Journal of Production Economics, 127(1), 136-146.
Obaidat, M. (2004). Consumer behavior, a strategic approach. Wael Publishing House, Fourth Edition, Amman.
Oliver, R., & Kallenberg, R. (2003). Managing the transition from products to services. International Journal of Service Industry Management, 14(2), 160-172.
Saccani, N., Johansson, P., & Perona, M. (2007). Configuring the after-sales service supply chain: A multiple case study. International Journal of Production Economics, 110(1-2), 52-69.
Senthikumar, N., Ananth, A., & Arulraj, A. (2011). Impact of corporate social responsibility on customer satisfaction in banking service. African Journal of Business Management, 5(7), 3028-3039.
Talaat, A.H. (1995). The Art of Excellent Selling, Cairo, 2nd Edition.
Tarawneh, K. A. (2010). Measuring customer satisfaction of medical devices and equipment trading institutions with mar-keting activities Jordan, PhD thesis, Amman Arab University, Jordan.