How to cite this paper
Xuan, V., Thu, N & Anh, N. (2020). Factors affecting support services in small and medium enterprises: Evidence from Vietnam small and medium information technology enterprises.Management Science Letters , 10(2), 303-312.
Refrences
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Bell, J. (1997). A comparative study of the export problems of small computer software exporters in Finland, Ireland and Norway. International Business Review, 6(6), 585-604.
Berry, A. J., Sweeting, R., & Goto, J. (2006). The effect of business advisers on the performance of SMEs. Journal of Small Business and Enterprise Development, 13(1), 33-47.
Boter, H., & Lundström, A. (2005). SME perspectives on business support services: The role of company size, industry and location. Journal of small business and enterprise development, 12(2), 244-258.
Brijlal, P. (2008). Business development service: Addressing the gap in the western cape, South Africa. International Business & Economics Research Journal, 7(9), 16-30.
Cummings, T. G., & Cummings, T. G. (2008). Theory of organization development and change. South-Western Publica-tions.
Edgecomb, E., & Thetford, T. (2010). Focused Growth on Scaling Business Development Services in the United States. Findings Report from Field. Aspen Institute, USA. ISBN: 0-89843-523-5.
Edgcomb, E., & Thetford, T. (2012). Benchmarking the Performance of Business Development Services. The Aspen Institute/FIELD, 50-69.
Eiligmann, A. (2005). Making business development services markets work for the poor. GTZ, Eschborn.
El Wassal, K. A. (2013). The development of stock markets: In search of a theory. International Journal of Economics and Financial Issues, 3(3), 606-624.
Ensign, P. C. (2001). Value chain analysis and competitive advantage. Journal of General Management, 27(1), 18-42.
Govindaraju, R., & Lukman, K. (2012). The development of model on operational capabilities of IT vendor serving off-shore services: case study in an Indonesian IT company. Procedia-Social and Behavioral Sciences, 65, 443-448.
Gronroos, C. (1978). A service-orientated approach to marketing of services. European Journal of marketing, 12(8), 588-601.
Haveman, H.A. (1992). Between a rock and a hard place: Organisational change and failure under conditions of fundamental environmental transformation. Adminisfrative Science Quarterly, 37, 48- 54.
Kim, C., Oh, E., & Shin, N. (2010). An empirical investigation of digital content characteristics, value, and flow. Journal of Computer Information Systems, 50(4), 79-87.
Kox, H., Van Leeuwen, G., & Van der Wiel, H. (2007). Market structure, productivity and scale in European business ser-vices. In Business Services in European Economic Growth(pp. 195-212). Palgrave Macmillan, London.
Miehlbradt, A. (2002). Assessing Markets for Business Development Services: What have we learned so far?. Small En-terprise Development, 13(3), 54-66.
Miehlbradt, A. O., & McVay, M. (2003). Developing commercial markets for business development services. BDS pri-mer. In 4th annual BDS seminar, Turin, September.
Mole, K. (2002). Street-level technocracy in UK small business support: Business Links, personal business advisers, and the Small Business Service. Environment and Planning C: Government and Policy, 20(2), 179-194.
Mole, K. F., Hart, M., Roper, S., & Saal, D. S. (2009). Assessing the effectiveness of business support services in England: Evidence from a theory-based evaluation. International Small Business Journal, 27(5), 557-582.
Porter, M. E. (1998). Clusters and the new economics of competition (Vol. 76, No. 6, pp. 77-90). Boston: Harvard Business Review.
Romijn, H. A., Caniëls, M. C. J., & de Ruijter-de Wildt, M. (2003, June). Can business development services practitioners learn from theories on innovation and services marketing?. In European Network for Industrial Policy (EUNIP) Con-ference, Porto, 18-22 September 2003. EUNIP.
Roper, S., & Hart, M. (2005). Small firm growth and public policy in the UK: what exactly are the connections?. Aston University Business School.
Sheikh, S., Pecher, I., Steiber, N., & Heckl, E. (2002). Support services for micro, small and sole proprietor's businesses. European Commission, Enterprise Directorate-General.
Wren, C., & Storey, D. J. (2002). Evaluating the effect of soft business support upon small firm performance. Oxford Eco-nomic Papers, 54(2), 334-365.
Bell, J. (1997). A comparative study of the export problems of small computer software exporters in Finland, Ireland and Norway. International Business Review, 6(6), 585-604.
Berry, A. J., Sweeting, R., & Goto, J. (2006). The effect of business advisers on the performance of SMEs. Journal of Small Business and Enterprise Development, 13(1), 33-47.
Boter, H., & Lundström, A. (2005). SME perspectives on business support services: The role of company size, industry and location. Journal of small business and enterprise development, 12(2), 244-258.
Brijlal, P. (2008). Business development service: Addressing the gap in the western cape, South Africa. International Business & Economics Research Journal, 7(9), 16-30.
Cummings, T. G., & Cummings, T. G. (2008). Theory of organization development and change. South-Western Publica-tions.
Edgecomb, E., & Thetford, T. (2010). Focused Growth on Scaling Business Development Services in the United States. Findings Report from Field. Aspen Institute, USA. ISBN: 0-89843-523-5.
Edgcomb, E., & Thetford, T. (2012). Benchmarking the Performance of Business Development Services. The Aspen Institute/FIELD, 50-69.
Eiligmann, A. (2005). Making business development services markets work for the poor. GTZ, Eschborn.
El Wassal, K. A. (2013). The development of stock markets: In search of a theory. International Journal of Economics and Financial Issues, 3(3), 606-624.
Ensign, P. C. (2001). Value chain analysis and competitive advantage. Journal of General Management, 27(1), 18-42.
Govindaraju, R., & Lukman, K. (2012). The development of model on operational capabilities of IT vendor serving off-shore services: case study in an Indonesian IT company. Procedia-Social and Behavioral Sciences, 65, 443-448.
Gronroos, C. (1978). A service-orientated approach to marketing of services. European Journal of marketing, 12(8), 588-601.
Haveman, H.A. (1992). Between a rock and a hard place: Organisational change and failure under conditions of fundamental environmental transformation. Adminisfrative Science Quarterly, 37, 48- 54.
Kim, C., Oh, E., & Shin, N. (2010). An empirical investigation of digital content characteristics, value, and flow. Journal of Computer Information Systems, 50(4), 79-87.
Kox, H., Van Leeuwen, G., & Van der Wiel, H. (2007). Market structure, productivity and scale in European business ser-vices. In Business Services in European Economic Growth(pp. 195-212). Palgrave Macmillan, London.
Miehlbradt, A. (2002). Assessing Markets for Business Development Services: What have we learned so far?. Small En-terprise Development, 13(3), 54-66.
Miehlbradt, A. O., & McVay, M. (2003). Developing commercial markets for business development services. BDS pri-mer. In 4th annual BDS seminar, Turin, September.
Mole, K. (2002). Street-level technocracy in UK small business support: Business Links, personal business advisers, and the Small Business Service. Environment and Planning C: Government and Policy, 20(2), 179-194.
Mole, K. F., Hart, M., Roper, S., & Saal, D. S. (2009). Assessing the effectiveness of business support services in England: Evidence from a theory-based evaluation. International Small Business Journal, 27(5), 557-582.
Porter, M. E. (1998). Clusters and the new economics of competition (Vol. 76, No. 6, pp. 77-90). Boston: Harvard Business Review.
Romijn, H. A., Caniëls, M. C. J., & de Ruijter-de Wildt, M. (2003, June). Can business development services practitioners learn from theories on innovation and services marketing?. In European Network for Industrial Policy (EUNIP) Con-ference, Porto, 18-22 September 2003. EUNIP.
Roper, S., & Hart, M. (2005). Small firm growth and public policy in the UK: what exactly are the connections?. Aston University Business School.
Sheikh, S., Pecher, I., Steiber, N., & Heckl, E. (2002). Support services for micro, small and sole proprietor's businesses. European Commission, Enterprise Directorate-General.
Wren, C., & Storey, D. J. (2002). Evaluating the effect of soft business support upon small firm performance. Oxford Eco-nomic Papers, 54(2), 334-365.