How to cite this paper
Afthanorhan, A., Awang, Z., Salleh, F., Ghazali, P & Rashid, N. (2018). The effect of product quality, medical price and staff skills on patient loyalty via cultural impact in medical tourism.Management Science Letters , 8(12), 1421-1424.
Refrences
Abd Manaf, N. H., Hussin, H., Jahn Kassim, P. N., Alavi, R., & Dahari, Z. (2015). Country perspective on medical tourism: the Malaysian experience. Leadership in Health Services, 28(1), 43-56.
Adams, K., Snyder, J., Crooks, V., & Johnston, R. (2015). Tourism discourse and medical tourists’ mo-tivations to travel. Tourism Review, 70(2), 85-96.
Afthanorhan, W. M. A. B. W., Ahmad, S., & Mamat, I. (2014a). Testing the mediation effect using co-variance based structural equation modeling with AMOS. American International Journal of Re-search in Humanities, Arts and Social Sciences, 6(2), 186-190.
Afthanorhan, W. M. A. B. W., Ahmad, S., & Mamat, I. (2014b). Pooled confirmatory factor analysis (PCFA) using structural equation modeling on volunteerism program: A step by step ap-proach. International Journal of Asian Social Science, 4(5), 642-653.
Afthanorhan, A., Awang, Z., & Fazella, S. (2017a). Perception of Tourism Impact and Support Tourism Development in Terengganu, Malaysia. Social Sciences, 6(3), 106.
Afthanorhan, A., Awang, Z., & Fazella, S. (2017b). Developing the patients' loyalty model for medical tourism industry: the case of Malaysia. International Journal of Society Systems Science, 9(2), 139-164.
Aimran, A. N., Ahmad, S., Afthanorhan, A., & Awang, Z. (2017a). The development of comparative bias index. In AIP Conference Proceedings (Vol. 1870, No. 1, p. 060008). AIP Publishing.
Aimran, A. N., Ahmad, S., Afthanorhan, A., & Awang, Z. (2017b). The assessment of the performance of covariance-based structural equation modeling and partial least square path modeling. In AIP Conference Proceedings (Vol. 1842, No. 1, p. 030001). AIP Publishing.
Anothai, N. R. (2014). Communication needs of medical tourists: an exploratory study in Thailand. In-ternational Journal of Pharmaceutical and Healthcare Marketing, 8(1), 98-117.
Anvekar, S. R. (2012). Medical tourism in India: a strategic approach towards effective branding for health care services marketing. American journal of management, 12(2/3), 108-116.
Arokiasamy, A. R. (2013). A Qualitative Study on Causes and Effects of Employee Turnover in the Private Sector in Malaysia. Middle-East Journal of Scientific Research, 16(11), 1532-1541.
Awang, Z., Afthanorhan, A., Mohamad, M., & Asri, M. A. M. (2015). An evaluation of measurement model for medical tourism research: the confirmatory factor analysis approach. International Journal of Tourism Policy, 6(1), 29-45.
Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psycholog-ical research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173.
Bentler, P. M. (1990). Comparative fit indexes in structural models. Psychological Bulletin, 107(2), 238.
Bollen, K. A. (1996). An alternative two stage least squares (2SLS) estimator for latent variable equa-tions. Psychometrika, 61(1), 109-121.
Bollen, K. A., & Pearl, J. (2013). Eight myths about causality and structural equation models. In Handbook of causal analysis for social research (pp. 301-328). Springer Netherlands.
Bristow, R. S., Yang, W. T., & Lu, M. T. (2011). Sustainable medical tourism in Costa Rica. Tourism Review, 66(1/2), 107-117.
Campón, A. M., Alves, H., & Hernández, J. M. (2013). Loyalty measurement in tourism: A theoretical reflection. In Quantitative methods in tourism economics (pp. 13-40). Physica, Heidelberg.
Christian, W., P. T. (2014). Service convergence and service integration in medical tourism. Industrial Management & Data Systems, 114(7), 1094 - 1106.
Cohen, J. (1988). Statistical Power Analysis for the Behavioral Sciences (2nd Edition). Hillsdale, NJ: Lawrence Earlbaum Associates.
Cook, P. S. (2008). What is health and medical tourism?
Crooks, V., Snyder, J., Johnston, R., & Kingsbury, P. (2011). Perspectives on Canadians' Involvement in Medical Tourism.
Dawn, S. K., & Pal, S. (2011). Medical tourism in India: issues, opportunities and designing strategies for growth and development. International Journal of Multidisciplinary Research, 1(3), 7-10.
Debata, B. R., Patnaik, B., Mahapatra, S. S., & Sree, K. (2015). Interrelations of service quality and service loyalty dimensions in medical tourism: a structural equation modelling ap-proach. Benchmarking: An International Journal, 22(1), 18-55.
Dijkstra, T. K., & Henseler, J. (2011). Linear indices in nonlinear structural equation models: best fitting proper indices and other composites. Quality & Quantity, 45(6), 1505-1518.
Dijkstra, T. K., & Henseler, J. (2015). Consistent partial least squares path modeling. Mis Quarterly.
Enderwick, P., & Nagar, S. (2011). The competitive challenge of emerging markets: the case of medical tourism. International Journal of Emerging Markets, 6(4), 329-350.
Guiry, M., Scott, J. J., & Vequist IV, D. G. (2013). Experienced and potential medical tourists' service quality expectations. International Journal of Health Care Quality Assurance, 26(5), 433-446.
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate Data Analysis.
Honggen, X., & Huyton, J. R. (1996). Tourism and leisure: An integrative case in China. International Journal of Contemporary Hospitality Management, 8(6), 18-24.
Hsiu-Y. W. (2012). Value as a medical tourism driver. Managing Service Quality: An International Journal, 22(5), 465 - 491.
Johnston, R., Crooks, V. A., & Snyder, J. (2012). “I didn’t even know what I was looking for”: A qual-itative study of the decision-making processes of Canadian medical tourists. Globalization and health, 8(1), 23.
Johnston, R., Crooks, V. A., Snyder, J., & Kingsbury, P. (2010). What is known about the effects of medical tourism in destination and departure countries? A scoping review. International Journal for Equity in Health, 9(1), 24.
Ladeiras, A., Mota, A., & Costa, J. (2010). Strategic tourism planning in practice: the case of the Open Academy of Tourism. Worldwide Hospitality and Tourism Themes, 2(4), 357-363.
Law, R., Buhalis, D., & Cobanoglu, C. (2014). Progress on information and communication technolo-gies in hospitality and tourism. International Journal of Contemporary Hospitality Manage-ment, 26(5), 727-750.
Karla, R., & Milica, Z. (2007). Medical Tourism in developing countries. US: Praeger.
Kumar, S. (2009). Designing promotional strategies for medical tourism in India: A case study of an ophthalmic hospital in NCR. Health Population, 32(2), 86-95.
Munro, J. W. (2012). What is Medical Tourism?
Pawitra, T. A., & Tan, K. C. (2003). Tourist satisfaction in Singapore–a perspective from Indonesian tourists. Managing Service Quality: An International Journal, 13(5), 399-411.
Picazo, O. F. (2013). Medical tourism in the Philippines: Market profile, benchmarking exercise, and SWOT analysis(No. 2013-45). PIDS Discussion Paper Series.
Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: a critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879.
Rad, N. F., Som, A. P. M., & Zainuddin, Y. (2010). Service quality and patients’ satisfaction in medi-cal tourism. World Applied Sciences Journal, 10(1), 24-30.
Rerkrujipimol, J., & Assenov, I. (2011). Marketing strategies for promoting medical tourism in Thai-land. Journal of Tourism Hospitality Culture Arts, 3(2), 95-105.
Soper, D.S. (2015). A-priori Sample Size Calculator for Structural Equation Models [Software]. Avail-able from http://www.danielsoper.com/statcalc
Tripathi, G., Choudhary, H., & Agrawal, M. (2010). What do the tourists want? The case of The Gold-en Temple, Amritsar. Worldwide Hospitality and Tourism Themes, 2(5), 494-506.
Turner, L. (2007). ‘First world health care at third world prices’: globalization, bioethics and medical tourism. BioSocieties, 2(3), 303-325.
Woodhead, A. (2013). Scoping medical tourism and international hospital accreditation growth. International Journal of Health Care Quality Assurance, 26(8), 688-702.
Wong, K. M., & Musa, G. (2012). Medical tourism in Asia: Thailand, Singapore, Malaysia, and In-dia. Medical tourism: the ethics, regulation, and marketing of health mobility. London and New York: Routledge, 167Á186.
Yin-Fah, B. C., Foon, Y. S., Chee-Leong, L., & Osman, S. (2010). An exploratory study on turnover intention among private sector employees. International Journal of Business and Management, 5(8), 57.
Zainudin (2015). A Handbook on SEM: For Academician and Practitioners. MPWS Publisher.
Adams, K., Snyder, J., Crooks, V., & Johnston, R. (2015). Tourism discourse and medical tourists’ mo-tivations to travel. Tourism Review, 70(2), 85-96.
Afthanorhan, W. M. A. B. W., Ahmad, S., & Mamat, I. (2014a). Testing the mediation effect using co-variance based structural equation modeling with AMOS. American International Journal of Re-search in Humanities, Arts and Social Sciences, 6(2), 186-190.
Afthanorhan, W. M. A. B. W., Ahmad, S., & Mamat, I. (2014b). Pooled confirmatory factor analysis (PCFA) using structural equation modeling on volunteerism program: A step by step ap-proach. International Journal of Asian Social Science, 4(5), 642-653.
Afthanorhan, A., Awang, Z., & Fazella, S. (2017a). Perception of Tourism Impact and Support Tourism Development in Terengganu, Malaysia. Social Sciences, 6(3), 106.
Afthanorhan, A., Awang, Z., & Fazella, S. (2017b). Developing the patients' loyalty model for medical tourism industry: the case of Malaysia. International Journal of Society Systems Science, 9(2), 139-164.
Aimran, A. N., Ahmad, S., Afthanorhan, A., & Awang, Z. (2017a). The development of comparative bias index. In AIP Conference Proceedings (Vol. 1870, No. 1, p. 060008). AIP Publishing.
Aimran, A. N., Ahmad, S., Afthanorhan, A., & Awang, Z. (2017b). The assessment of the performance of covariance-based structural equation modeling and partial least square path modeling. In AIP Conference Proceedings (Vol. 1842, No. 1, p. 030001). AIP Publishing.
Anothai, N. R. (2014). Communication needs of medical tourists: an exploratory study in Thailand. In-ternational Journal of Pharmaceutical and Healthcare Marketing, 8(1), 98-117.
Anvekar, S. R. (2012). Medical tourism in India: a strategic approach towards effective branding for health care services marketing. American journal of management, 12(2/3), 108-116.
Arokiasamy, A. R. (2013). A Qualitative Study on Causes and Effects of Employee Turnover in the Private Sector in Malaysia. Middle-East Journal of Scientific Research, 16(11), 1532-1541.
Awang, Z., Afthanorhan, A., Mohamad, M., & Asri, M. A. M. (2015). An evaluation of measurement model for medical tourism research: the confirmatory factor analysis approach. International Journal of Tourism Policy, 6(1), 29-45.
Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psycholog-ical research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173.
Bentler, P. M. (1990). Comparative fit indexes in structural models. Psychological Bulletin, 107(2), 238.
Bollen, K. A. (1996). An alternative two stage least squares (2SLS) estimator for latent variable equa-tions. Psychometrika, 61(1), 109-121.
Bollen, K. A., & Pearl, J. (2013). Eight myths about causality and structural equation models. In Handbook of causal analysis for social research (pp. 301-328). Springer Netherlands.
Bristow, R. S., Yang, W. T., & Lu, M. T. (2011). Sustainable medical tourism in Costa Rica. Tourism Review, 66(1/2), 107-117.
Campón, A. M., Alves, H., & Hernández, J. M. (2013). Loyalty measurement in tourism: A theoretical reflection. In Quantitative methods in tourism economics (pp. 13-40). Physica, Heidelberg.
Christian, W., P. T. (2014). Service convergence and service integration in medical tourism. Industrial Management & Data Systems, 114(7), 1094 - 1106.
Cohen, J. (1988). Statistical Power Analysis for the Behavioral Sciences (2nd Edition). Hillsdale, NJ: Lawrence Earlbaum Associates.
Cook, P. S. (2008). What is health and medical tourism?
Crooks, V., Snyder, J., Johnston, R., & Kingsbury, P. (2011). Perspectives on Canadians' Involvement in Medical Tourism.
Dawn, S. K., & Pal, S. (2011). Medical tourism in India: issues, opportunities and designing strategies for growth and development. International Journal of Multidisciplinary Research, 1(3), 7-10.
Debata, B. R., Patnaik, B., Mahapatra, S. S., & Sree, K. (2015). Interrelations of service quality and service loyalty dimensions in medical tourism: a structural equation modelling ap-proach. Benchmarking: An International Journal, 22(1), 18-55.
Dijkstra, T. K., & Henseler, J. (2011). Linear indices in nonlinear structural equation models: best fitting proper indices and other composites. Quality & Quantity, 45(6), 1505-1518.
Dijkstra, T. K., & Henseler, J. (2015). Consistent partial least squares path modeling. Mis Quarterly.
Enderwick, P., & Nagar, S. (2011). The competitive challenge of emerging markets: the case of medical tourism. International Journal of Emerging Markets, 6(4), 329-350.
Guiry, M., Scott, J. J., & Vequist IV, D. G. (2013). Experienced and potential medical tourists' service quality expectations. International Journal of Health Care Quality Assurance, 26(5), 433-446.
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate Data Analysis.
Honggen, X., & Huyton, J. R. (1996). Tourism and leisure: An integrative case in China. International Journal of Contemporary Hospitality Management, 8(6), 18-24.
Hsiu-Y. W. (2012). Value as a medical tourism driver. Managing Service Quality: An International Journal, 22(5), 465 - 491.
Johnston, R., Crooks, V. A., & Snyder, J. (2012). “I didn’t even know what I was looking for”: A qual-itative study of the decision-making processes of Canadian medical tourists. Globalization and health, 8(1), 23.
Johnston, R., Crooks, V. A., Snyder, J., & Kingsbury, P. (2010). What is known about the effects of medical tourism in destination and departure countries? A scoping review. International Journal for Equity in Health, 9(1), 24.
Ladeiras, A., Mota, A., & Costa, J. (2010). Strategic tourism planning in practice: the case of the Open Academy of Tourism. Worldwide Hospitality and Tourism Themes, 2(4), 357-363.
Law, R., Buhalis, D., & Cobanoglu, C. (2014). Progress on information and communication technolo-gies in hospitality and tourism. International Journal of Contemporary Hospitality Manage-ment, 26(5), 727-750.
Karla, R., & Milica, Z. (2007). Medical Tourism in developing countries. US: Praeger.
Kumar, S. (2009). Designing promotional strategies for medical tourism in India: A case study of an ophthalmic hospital in NCR. Health Population, 32(2), 86-95.
Munro, J. W. (2012). What is Medical Tourism?
Pawitra, T. A., & Tan, K. C. (2003). Tourist satisfaction in Singapore–a perspective from Indonesian tourists. Managing Service Quality: An International Journal, 13(5), 399-411.
Picazo, O. F. (2013). Medical tourism in the Philippines: Market profile, benchmarking exercise, and SWOT analysis(No. 2013-45). PIDS Discussion Paper Series.
Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: a critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879.
Rad, N. F., Som, A. P. M., & Zainuddin, Y. (2010). Service quality and patients’ satisfaction in medi-cal tourism. World Applied Sciences Journal, 10(1), 24-30.
Rerkrujipimol, J., & Assenov, I. (2011). Marketing strategies for promoting medical tourism in Thai-land. Journal of Tourism Hospitality Culture Arts, 3(2), 95-105.
Soper, D.S. (2015). A-priori Sample Size Calculator for Structural Equation Models [Software]. Avail-able from http://www.danielsoper.com/statcalc
Tripathi, G., Choudhary, H., & Agrawal, M. (2010). What do the tourists want? The case of The Gold-en Temple, Amritsar. Worldwide Hospitality and Tourism Themes, 2(5), 494-506.
Turner, L. (2007). ‘First world health care at third world prices’: globalization, bioethics and medical tourism. BioSocieties, 2(3), 303-325.
Woodhead, A. (2013). Scoping medical tourism and international hospital accreditation growth. International Journal of Health Care Quality Assurance, 26(8), 688-702.
Wong, K. M., & Musa, G. (2012). Medical tourism in Asia: Thailand, Singapore, Malaysia, and In-dia. Medical tourism: the ethics, regulation, and marketing of health mobility. London and New York: Routledge, 167Á186.
Yin-Fah, B. C., Foon, Y. S., Chee-Leong, L., & Osman, S. (2010). An exploratory study on turnover intention among private sector employees. International Journal of Business and Management, 5(8), 57.
Zainudin (2015). A Handbook on SEM: For Academician and Practitioners. MPWS Publisher.