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Sort articles by: Volume | Date | Most Rates | Most Views | Reviews | Alphabet
1.

Millennial tourists and revisit intention Pages 2889-2896 Right click to download the paper Download PDF

Authors: Eny Endah Pujiastuti, Hastho Joko Nur Utomo, Rizka Hermi Novamayanti

DOI: 10.5267/j.msl.2020.4.018

Keywords: Millennials, Revisit intention, Destination trust, Destination image, eWOM

Abstract:
The purpose of this study was to examine the effect of electronic word of mouth and destination image on revisit intention through the mediating variable of destination trust. Questionnaires were distributed to 120 millennial tourists who had visited Gembira Loka Zoo in Yogyakarta for the first time. The analysis used structural equation modeling and showed that electronic word of mouth and destination image had both direct and indirect effects on the revisit intention of the tourists.
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Journal: MSL | Year: 2020 | Volume: 10 | Issue: 12 | Views: 2723 | Reviews: 0

 
2.

The impact of a western country of reference (COR): The effect on Jordanian youth consumers Pages 541-560 Right click to download the paper Download PDF

Authors: Mohammad Al Khasawneh, Fandi Omeish, Sager Alharthi, Diala Al Asmar, Joude Al-Taher

DOI: 10.5267/j.ijdns.2024.8.011

Keywords: Country-of-Reference, Westernization, Jordan, Purchase Behavior, eWOM, Herd Behavior, Social-Identity

Abstract:
This study sought to empirically test the novel Country-of-Reference (COR)-effect by investigating the impact of Westernization on Jordanian youth’s purchasing behavior. The constructs examined were (Social-Identity) Self-Discrepancy, eWOM, and Herd Behavior in relation to Western COR and subsequently, purchase behavior. The data was collected in two phases; semi-structured in-depth interviews and online surveys. 12 interviews were conducted in total, following the saturation principle. Moreover, 232 questionnaire responses were gathered, through convenience sampling and snowballing techniques. The study substantiated the existence of strong links between (social identity) self-discrepancy, eWOM, herding behavior, and Western COR. In addition, proved Western COR’s mediating role between the variables and purchase behavior. Conclusively, all the proposed hypotheses were corroborated qualitatively and quantitatively. Researchers looking to further study the COR-effect should consider possible time, budget, and language restraints. As well as extend the literature to varying age groups and geographical areas. Moreover, it might be interesting to explore the COR concept in diverse industries and through a comparative research approach. This research paper analyzed a new notion of understanding consumer behavior. More specifically, it is the first to assess the role Westernization plays in Jordanian youth consumers’ consumption behaviors. Further, the findings presented in this study can aid businesses and boost the economy, through encouraging “shop local” communication strategies.
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Journal: IJDS | Year: 2025 | Volume: 9 | Issue: 3 | Views: 83 | Reviews: 0

 
3.

The effect of social media and electronic word of mouth on trust and loyalty: Evidence from generation Z in coffee industry Pages 641-654 Right click to download the paper Download PDF

Authors: Salmiah Salmiah, Syafrida Hafni Sahir, Mochammad Fahlevi

DOI: 10.5267/j.ijdns.2023.8.021

Keywords: Social Media Usage, eWOM, Trust, Purchase Intention, Customer Loyalty, Coffee Shop

Abstract:
Coffee shops have now evolved into an integral part of the modern lifestyle embraced by today's youth, especially by Generation Z. This study aims to understand the role of technology, specifically through Social Media Usage (SMU) and Electronic Word-Of Mouth (eWOM), and how trust as a mediator affects purchase intention and subsequently impacts customer loyalty. This study involved 282 respondents from diverse backgrounds. The sampling technique employed both snowballing and random sampling methods. For analysis, the Structural Equation Modeling (SEM) technique was utilized. In the study, several relationships were tested for their significance. The relationship between SMU and Trust was found to be significant. However, the relationship between eWOM and Trust was not significant. Trust significantly influenced Purchase Intention and Customer Loyalty. The direct relationship between Purchase Intention and Customer Loyalty was not significant. Moreover, the mediated relationships of SMU through Trust to Purchase Intention were significant, while the mediated relationship of eWOM through Trust to Purchase Intention was found to be non-significant. This investigation illuminates the distinct confluence of age-old values and contemporary digital interactions in sculpting consumer behavior within Indonesia. It accentuates the imperative for coffee shop enterprises to discern and synergize with these trends to guarantee enduring prosperity.
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Journal: IJDS | Year: 2024 | Volume: 8 | Issue: 1 | Views: 8276 | Reviews: 0

 
4.

E-marketing, EWOM, and social media influencers' effects on Intention to purchase and custom-er’s happiness at Amman Stock Exchange Pages 1921-1928 Right click to download the paper Download PDF

Authors: Ahmad Hanandeh, Qais Kilani, Atalla Fahed Alserhan, Zahir Khasawneh, Areej Faeik Khalaf Hijazin, Ibrahim Abu Nahleh, Qais Hammouri

DOI: 10.5267/j.ijdns.2023.7.001

Keywords: E-marketing, EWOM, Social Media Influencers, Intention to Purchase, Customer’s Happiness

Abstract:
The goal of this study was to measure the main effects of e-marketing, e-WOM, and social media influencers on increasing the intention to purchase and enhancing customers’ happiness in the Amman stock exchange. 285 samples represented the research study samples which have been collected, analyzed, and used to discuss the research hypotheses. The research study gave results which showed that e-marketing, e-WOM, and social media influencers’ effects positively on increasing customers’ intention to buy and enhancing customers’ satisfaction and happiness. This research represented each main research variable through its main keys, this research represented e-marketing through internet usage benefits received, simple use with low cost, and behavior and action. The second main variable is the e-WOM, and it is represented in this research through: satisfaction, dissatisfaction and perceived novelty. The third main variable is the social media influencers and it’s represented by: expertise, trustworthiness, and attractiveness. The main output of this study is represented that using digital marketing channels, with knowing peoples’ opinion, and following social media influencers can give customers ability to decide which product have to buy in the way which they can get the maximum benefits. The novelty of this study lies in giving more details about the effects of e-marketing, e-WOM, and social media influencers which are still new fields, and it needs more research for discovering all dimensions. Also, this research is useful and innovative based on choosing the field of this study and it is the Amman stock exchange which can help people to know useful information about the nature of stock investment.
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Journal: IJDS | Year: 2023 | Volume: 7 | Issue: 4 | Views: 2000 | Reviews: 0

 
5.

The effect of social media marketing, SerQual, eWOM on purchase intention mediated by brand image and brand trust: Evidence from black sweet coffee shop Pages 141-152 Right click to download the paper Download PDF

Authors: Ivan Armawan, Sudarmiatin Sudarmiatin, Agus Hermawan, Wening Patmi Rahayu

DOI: 10.5267/j.ijdns.2022.11.008

Keywords: Social Media Marketing, Service Quality, eWOM, Brand, Purchase Intention

Abstract:
The research analysis of the study was to determine the influence of Social Media Marketing, Service Quality, and eWOM on Purchase Intention (Black Sweet Coffee Shop) through Brand as mediation. The type of research is quantitative with a case study research design. The implementation of research was carried out in Indonesia, especially in the city of Balikpapan. The subject of the study was a sweet Black Café Consumer who had used sweet Black Products with a sample count of 518 using THE SPSS-SEM Amos 22. The results of this discovery show that there was a direct influence of social media marketing, SerQual, and eWOM on Purchase Intention. The theoretical implication of this study is to find additional knowledge about marketing strategies in the field of SMEs. and integrate marketing and technology capabilities to optimize social media marketing against the purchase intentions of SMEs consumers, especially coffee shop franchises.
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Journal: IJDS | Year: 2023 | Volume: 7 | Issue: 1 | Views: 10647 | Reviews: 0

 
6.

The role of digital marketing channels on consumer buying decisions through eWOM in the Jordanian markets Pages 1175-1186 Right click to download the paper Download PDF

Authors: Barween Al Kurdi, Muhammad Alshurideh, Iman Akour, Haitham M. Alzoubi, Bader Obeidat, Ahmad AlHamad

DOI: 10.5267/j.ijdns.2022.7.002

Keywords: Digital marketing, Consumer buying decisions, eWOM, Jordan

Abstract:
As a result of the advanced technological development, the businesses operations have been involved within modern marketing activities to promote their products and services. This study highlights the role of key various digital marketing channels. The study addressed the role of digital marketing channels by using some applications (such as online advertising, social media, emails marketing, and websites search engine) to be examined on the consumer buying decisions with a mediating effect of the eWOM. A quantitative research approach was used to achieve study objectives and examine the hypothesized research framework by using a customized survey questionnaire in the retailing sector. A total of 255 valid responses were considered for further analysis by using SmartPLS3 software to conduct the key analyses. The results revealed the significant effect and role of all digital marketing channels on the consumers buying decisions, with the moderated role of the eWOM on the effect of digital marketing channels on consumer buying decisions. The study offers additional contributions to the existing literature and supports the assumptions to provide a better grasp about the study topic.
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Journal: IJDS | Year: 2022 | Volume: 6 | Issue: 4 | Views: 20340 | Reviews: 0

 
7.

The effect of digital marketing on purchase intention: Moderating effect of brand equity Pages 837-848 Right click to download the paper Download PDF

Authors: Maher Alwan, Muhammad Turki Alshurideh

DOI: 10.5267/j.ijdns.2022.2.012

Keywords: Digital marketing, Social media marketing, EWOM, Purchase intention, Brand equity

Abstract:
This study aims to investigate the effect of digital marketing, social media marketing and electronic word-of-mouth EWOM, on the purchase intention with moderating effect of brand equity. A quantitative research approach was used to achieve the research objectives. The data was collected from a sample consisting of 254 online shoppers of IKEA Jordan. By using a random sampling technique, the data was collected through an electronic questionnaire. Statistical analyses were conducted such as data normality and scale reliability by using IBM SPSS 21 software, followed by measurement model and hypothesis testing by using Smart PLS3 software. The results assessed the validity of the measurement model, structural model as well moderation analysis that was conducted based on the study objectives. The findings confirmed the assumptions which stated the digital marketing had a positive significant effect on purchase intention, and the moderating effect of brand equity revealed a significant effect. The study has contributed to the existing literature by providing future research suggestions and directions linked to this topic in the context of Jordan social media marketing and shopping.
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Journal: IJDS | Year: 2022 | Volume: 6 | Issue: 3 | Views: 26482 | Reviews: 0

 
8.

The mediating role of brand credibility between social media influencers and patronage intentions Pages 305-314 Right click to download the paper Download PDF

Authors: Muneer Alrwashdeh, Hussam Ali, Abdullah Helalat, Dina Ahmad Awad Alkhodar

DOI: 10.5267/j.ijdns.2022.1.007

Keywords: Social Media Influencers, Brand credibility, Ewom, Repurchase intention, Patronage intentions

Abstract:
This study aims to examine how Social Media Influencers (SMIs) influence patronage intentions (PI) through the influence of mediation on the brand credibility (BC) in the electronic devices sector in Jordan. Furthermore, the data were obtained by an online questionnaire based on Google Forms and a total of 315 followers in Jordan using an appropriate sampling method. structural equation modeling using Smart PLS 3 was used to investigate the relationships between SMIs, brand credibility, and patronage intentions (PI). The results indicated that SMIs directly influence PI and BC. BC Partially mediates the relationship between SMIs and PI. Research limitations in this study focus on a single sector electronic device at a specific location in Jordan. Future research may conduct cross-cultural studies to improve the generalizability of the present research findings.
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Journal: IJDS | Year: 2022 | Volume: 6 | Issue: 2 | Views: 3685 | Reviews: 0

 

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