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Sort articles by: Volume | Date | Most Rates | Most Views | Reviews | Alphabet
1.

The role of brand equity in increasing buying interest Pages 1999-2010 Right click to download the paper Download PDF

Authors: Gita Sugiyarti, Aris Mardiyono

DOI: 10.5267/j.msl.2021.3.009

Keywords: Brand awareness, Brand image, Brand equity, Sales promotion, Consumer buying interest

Abstract:
This study aims to analyze the effect of brand awareness, brand image and sales promotion on brand equity and consumer buying interest. The population of this study was all Swalayan Ada customers in Indonesia. The sample was taken by 550 respondents. After processing with normalization of data, the sample is worth using as many as 265 respondents. Analysis tools using Structural Equation Modeling with AMOS 16 program. The findings show that brand awareness, brand image and sales promotion have a significant positive effect on consumer buying interest. Brand image and sales promotion and brand equity have a significant positive effect on buying interest while brand awareness has no significant effect on consumer buying interest.
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Journal: MSL | Year: 2021 | Volume: 11 | Issue: 7 | Views: 2995 | Reviews: 0

 
2.

Customer satisfaction and trust interaction model Pages 1101-1110 Right click to download the paper Download PDF

Authors: Runggu Besmandala Napitupulu, Nikous Soter Sihombing, Binur Pretty Napitupulu, Erwin Pardede

DOI: 10.5267/j.msl.2020.11.029

Keywords: Brand equity, Customer satisfaction, Customer trust, Interaction variable, Repurchase intention

Abstract:
The purpose of this study is to identify and analyze the interaction between customer satisfaction and trust in a structural model. Sample consists of 210 Suzuki motor bikes’ users, aged 17-64, domiciled in Medan. Structural equation model approach is used to process raw data. Respondents' opinions were taken proportionally throughout the Medan city sub-districts. Questionnaires were submitted accidentally. The results show that customer satisfaction and trust partially had positive and significant effect on brand equity and repurchase intention. Brand equity did not show any indirect causal relationship mediator of the three exogenous variables to repurchase intention. Programs related to customer satisfaction and trust better increase brand equity and repurchase intention directly. Interaction variable existence in research model increases Chi-Square probability, decreases standard deviation, and increases t-value. Interaction variable creates synergy on the influence of customer satisfaction and trust to increase brand trust. Any programs to increase brand equity through customer satisfaction and trust should be implemented, simultaneously. The two exogenous variables will bring out the synergy that comes from this interaction.
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Journal: MSL | Year: 2021 | Volume: 11 | Issue: 4 | Views: 2409 | Reviews: 0

 
3.

The effect of brand equity on Thai cosmetic purchasing decisions Pages 1905-1914 Right click to download the paper Download PDF

Authors: Supannika Supapon, Kanyarat Sukhawatthanakun

DOI: 10.5267/j.uscm.2023.6.001

Keywords: Brand Equity, Buying Behavior, Consumer Satisfaction, Perceived Value, Purchasing Decisions

Abstract:
The research objective is to investigate the effect of brand equity on Thai cosmetic purchasing decisions. The study involved 500 individuals aged 20-59 who had purchased and used Thai cosmetic products within the past year. A multistage sampling method was employed to select the participants. Data collection was carried out using questionnaires, and both descriptive and multivariate statistical analyses were conducted, explicitly utilizing Second-order Confirmatory Factor Analysis and Structural Equation Modeling. The research results showed four factors influencing the purchasing decisions of Thai brand cosmetic products: Brand Equity, Buying Behavior, Consumer Satisfaction, and Perceived Value. The Second-order Confirmatory Factor Analysis and Structural Equation Model demonstrated that these factors met the assessment criteria when applied to the empirical data. Consequently, if a brand can establish brand equity that surpasses its competitors in the eyes of consumers, it will contribute to long-term profitability and sustained growth.
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Journal: USCM | Year: 2023 | Volume: 11 | Issue: 4 | Views: 1657 | Reviews: 0

 
4.

The antecedents and consequence of brand coolness: A case of millennial consumers toward fashion clothing brands Pages 513-522 Right click to download the paper Download PDF

Authors: Jaruwan Napalai, Anon Khamwon

DOI: 10.5267/j.uscm.2023.2.013

Keywords: Brand Coolness, Brand Experience, Brand Identification, Brand Equity, Millennial Consumers

Abstract:
This research aimed to study the antecedents and consequences of brand coolness for fashion clothing brands in the millennial consumer context. The data was collected through an online questionnaire on 380 consumers who used to buy brand-name fashion clothing. The data were analyzed using the structural equation model. The results showed that the antecedents of brand coolness consisted of brand experience and brand identification, both of which positively influence brand coolness. Brand coolness (i.e., reference, singular, personal, esthetic, functional, energetic, and high status) was the key driver that creates brand equity. The research results were able to explain 94% of the variance in brand coolness and 81% of the variance in brand equity. This research is empirical support that helps expand the perspective on brand coolness and presents a dimension to measure brand coolness in a more transparent and complete method. The research result also complements the marketing knowledge that can guide academics and practitioners in creating substantial brand equity in the customers' hearts.
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Journal: USCM | Year: 2023 | Volume: 11 | Issue: 2 | Views: 1784 | Reviews: 0

 
5.

University students’ insight on brand equity Pages 2053-2062 Right click to download the paper Download PDF

Authors: Khoa T. Tran, Phuong V. Nguyen, Huynh Thi Sa Do, Lieu Thi Nguyen

DOI: 10.5267/j.msl.2020.2.006

Keywords: Brand equity, University, Higher education, Education, Marketing

Abstract:
The recognition of brand equity has been in a substantial amount of recent research. In this study, we investigated the indicators of brand equity, which include brand image, brand awareness, and brand loyalty, in the context of higher education in analyzing the students of 10 universities in Ho Chi Minh City, Vietnam. We collected a sample size of 340 people to conduct a path analysis using a Partial Least Square Structural Equation Modeling (PLS-SEM) approach. The results proved a significant relationship between brand awareness and brand loyalty and brand equity. We also verified the relationships between brand communication, brand trust, and brand image. These findings provide an example of one such implication, such as what universities should emphasize in their marketing efforts.
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Journal: MSL | Year: 2020 | Volume: 10 | Issue: 9 | Views: 3806 | Reviews: 0

 
6.

Relationship between brand association and customer loyalty: The case of online retail industry Pages 1543-1552 Right click to download the paper Download PDF

Authors: Le Thai Phong, Tran Hanh Nga, Nguyen Thi Hanh, Nguyen Van Minh

DOI: 10.5267/j.msl.2019.12.012

Keywords: Customer Loyalty, Brand Association, Brand Awareness, Brand Equity, Customers’ Willing To Pay

Abstract:
The purpose of this paper is to examine the relationship between two main dimensions, Brand Association and Customer Loyalty. Besides, the research is also conducted to test other relevant networks of Brand Awareness, Brand Equity and Customers’ Willing To Pay. A survey of which questionnaires using Likert Scale to online retailers’ customers in the North, Central, and the South (8 largest cities in Vietnam) was conducted to collect the data including 380 personally responded answers. Scale Test, Exploratory Factor Analysis, Confirmatory Factor Analysis and Structural Equation Modeling were used to prove concrete relationships amongst variances, understand factors, analyze the Goodness of Fit of the Measurement model and bring about regression weights, respectively. The results authenticated that Brand Association and Brand Awareness produce remarkable effects on Customer Loyalty. Brand Association holds a cardinal importance to Customers’ Willing To Pay. Not only can the findings be of substance for academic purpose but also they make a great contribution to the development of companies of which Customer’s Loyalty is the lynch pin.
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Journal: MSL | Year: 2020 | Volume: 10 | Issue: 7 | Views: 7858 | Reviews: 0

 
7.

The role of engagement intention in mediating the relationship between brand equity and engagement behavior moderated by social media context Pages 1047-1058 Right click to download the paper Download PDF

Authors: Adhi Prasetio, Mufidatul Azmi

DOI: 10.5267/j.ijdns.2023.12.003

Keywords: Brand equity, Engagement intention, Social media, Engagement behavior

Abstract:
The COVID-19 pandemic has brought about significant transformations in various aspects of life. Shifts in consumer behavior, for instance, can exert influence on global economic operations. This situation indirectly boosts the e-commerce sector while expediting the decline of conventional retail. Matahari Department Store is an example of a retail business adapting to this trend. Matahari, a retail company, recently shifted its focus towards online marketing. On one of its social media platforms, Matahari consistently presents engaging content. Nevertheless, this does not necessarily imply that Matahari enjoys a high level of social media engagement. This study aims to evaluate how brand equity influences engagement behavior, with engagement goals acting as a mediator, while considering social media context as a moderating factor. The research employed a quantitative approach with a causal orientation. The target population for this study comprises the followers of the Matahi Department Store Instagram account. The sampling method employed was purposive, indicating that the sample was selected based on specific criteria. Data collection was conducted through the online distribution of questionnaires using Google Forms. The collected data was analyzed through the utilization of SMART PLS 3.0 software employing the Structural Equation Modeling (SEM) method. As per the research results, brand equity is influenced through engagement intention and exhibits a positive and statistically significant impact on both consumption and donation behavior. Additionally, the connection between intention to be involved and behavior in consumption is affected by media richness.
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Journal: IJDS | Year: 2024 | Volume: 8 | Issue: 2 | Views: 1709 | Reviews: 0

 
8.

Customer equity of Pakistani fast food restaurant: A study of attitudinal customer equity Pages 87-96 Right click to download the paper Download PDF

Authors: Zubair Nawaz, Muhammad Zaheer Ahmad, Salman Hussain Piracha, Muhammad Aamir Raza

DOI: 10.5267/j.msl.2016.11.010

Keywords: Brand Equity, Value Equity, Relationship Equity, Attitudinal Customer Equity

Abstract:
Customer Equity is true representative of relationship marketing. There are two major approach-es to measure Customer Equity: Transaction/sales based approach and Attitudinal Approach. This research is an effort to check customer equity of fast food restaurants of Pakistan by using attitudinal approach. Transactional customer equity is treated as criterion for attitudinal customer equity. Three drivers of Customer Equity are Value Equity, Brand equity and Relationship equity are taken as independent variables in this research. Convenient sampling technique was used and sample size was 393 respondents. The results show that attitudinal customer equity had strong association with transactional equity. Brand equity, value equity and relationship equity show positive associations with attitudinal customer equity.
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Journal: MSL | Year: 2017 | Volume: 7 | Issue: 2 | Views: 3003 | Reviews: 0

 
9.

Creating employee-based brand equity through integrated marketing communication and social media adoption: Indonesian private universities Pages 707-716 Right click to download the paper Download PDF

Authors: Wenny Candra Mandagie, Junaid Ali Saeed Rana

DOI: 10.5267/j.ijdns.2023.3.001

Keywords: Brand equity, Social media adoption, Marketing, Integrated marketing communication, Employee-based brand equity, Private universities

Abstract:
The study employed a quantitative method to investigate the association between social media adoption, integrated marketing communication, and employee-based brand equity for 34 private universities in Jakarta, Indonesia. The study used a purposive sampling technique to select 67 essential staff members to participate in a questionnaire. Partial Least Square was utilized to assess the hypothesized associations between the constructs in the study using the structural model and the measurement model. Results of the output generated by PLS-SEM exhibit the significance of the Importance–Performance Matrix. The analysis indicates a substantial positive relationship between social media adoption, integrated marketing communication, and employee-based brand equity. The researchers found that the two endogenous latent variables of social media adoption and integrated marketing communication explained 41.1% of the variance in employee-based brand equity, with exogenous factors explaining the remaining 58.9%. The study's implications suggest that integrated marketing communication is critical in building brand equity for private universities in Jakarta, Indonesia. The findings could provide a valuable guide for formulating marketing communication strategies that prioritize social media adoption and integrated marketing communication techniques to improve employee-based brand equity. Overall, the study's findings provide important insights into the association between social media adoption, integrated marketing communication, and employee-based brand equity for private universities in Jakarta, Indonesia, and could have implications for other regional private educational institutions.
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Journal: IJDS | Year: 2023 | Volume: 7 | Issue: 2 | Views: 1639 | Reviews: 0

 
10.

The effect of digital marketing on purchase intention: Moderating effect of brand equity Pages 837-848 Right click to download the paper Download PDF

Authors: Maher Alwan, Muhammad Turki Alshurideh

DOI: 10.5267/j.ijdns.2022.2.012

Keywords: Digital marketing, Social media marketing, EWOM, Purchase intention, Brand equity

Abstract:
This study aims to investigate the effect of digital marketing, social media marketing and electronic word-of-mouth EWOM, on the purchase intention with moderating effect of brand equity. A quantitative research approach was used to achieve the research objectives. The data was collected from a sample consisting of 254 online shoppers of IKEA Jordan. By using a random sampling technique, the data was collected through an electronic questionnaire. Statistical analyses were conducted such as data normality and scale reliability by using IBM SPSS 21 software, followed by measurement model and hypothesis testing by using Smart PLS3 software. The results assessed the validity of the measurement model, structural model as well moderation analysis that was conducted based on the study objectives. The findings confirmed the assumptions which stated the digital marketing had a positive significant effect on purchase intention, and the moderating effect of brand equity revealed a significant effect. The study has contributed to the existing literature by providing future research suggestions and directions linked to this topic in the context of Jordan social media marketing and shopping.
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Journal: IJDS | Year: 2022 | Volume: 6 | Issue: 3 | Views: 26485 | Reviews: 0

 
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