Growing Science » Tags cloud » Customer satisfaction
Authors: Alireza Shirani, Habibollah Danaei, Anahita Shirvani
DOI: 10.5267/j.msl.2013.11.022
Keywords: Customer satisfaction, Dairy product, Price, Quality of product
Journal: MSL | Year: 2014 | Volume: 4 | Issue: 1 | Views: 4656 | Reviews: 0
Authors: Zahra Jamalizadeh, Fattaneh Alizadeh Meshkani, Abdollah Naami
DOI: 10.5267/j.msl.2013.09.010
Keywords: ANP, Customer satisfaction, Hospital patients
Journal: MSL | Year: 2013 | Volume: 3 | Issue: 10 | Views: 1858 | Reviews: 0
Authors: Mahtab Hassani, Elham Aghaalikhani, Masoud Hassanabadi, Mostafa Shakouri Rad
DOI: 10.5267/j.msl.2013.08.022
Keywords: CRM, Customer loyalty, Customer satisfaction, Knowledge, Trust
Journal: MSL | Year: 2013 | Volume: 3 | Issue: 9 | Views: 2499 | Reviews: 0
Authors: Soheila Sardar Donighi, Somayeh Davarpanah
Keywords: American Customer Satisfaction Model, Customer Expectations, Customer loyalty, Customer Satisfaction, Perceived Quality, Perceived Value, Price Tolerance and Customer Complaint, Repurchase Likelihood
Journal: MSL | Year: 2013 | Volume: 3 | Issue: 8 | Views: 1717 | Reviews: 0
Authors: Ebrahim Zarepour Nasirabadi, Mohsen Nazem Bokaei
Keywords: Brand Loyalty, Brand Image, Brand Name, Corporate Reputation, Customer Satisfaction, Price, Promotion
Journal: MSL | Year: 2013 | Volume: 3 | Issue: 7 | Views: 4710 | Reviews: 0
Authors: Hossein Vazifedoost, Mahmood Ansar, Amir Yekezare
Keywords: Customer behavior, Customer retention, Customer satisfaction
Journal: MSL | Year: 2013 | Volume: 3 | Issue: 6 | Views: 3155 | Reviews: 0
Authors: Hamid Reza Saeednia, Zahra Sohani
DOI: 10.5267/j.msl.2013.03.012
Keywords: Brand equity, Corporate Social Responsibility, CSR, Customer satisfaction
Journal: MSL | Year: 2013 | Volume: 3 | Issue: 4 | Views: 4807 | Reviews: 0
Authors: Mohammad Hassan Pourhasomi, Alireza Arshadi Khamseh, Yaser Ghorbanzad
DOI: 10.5267/j.msl.2013.02.001
Keywords: Quality Function Deployment (QFD), Analytical Hierarchy Process (AHP), Bank Criteria, Customer Satisfaction, Kano Model
Journal: MSL | Year: 2013 | Volume: 3 | Issue: 3 | Views: 1939 | Reviews: 0
Authors: Roholah Shahdadnejad, Younos Vakil Alroaia
DOI: 10.5267/j.msl.2013.01.032
Keywords: Customer satisfaction, Higher education, Total quality management
Journal: MSL | Year: 2013 | Volume: 3 | Issue: 3 | Views: 2960 | Reviews: 0
Authors: Hasan darvish, Mohammad Reza Moayeri, Mohamad Malekmohamadi Faradonbe, Ali Reza Naderifar
DOI: 10.5267/j.msl.2013.01.006
Keywords: Customer satisfaction, Electronic banking, Tejarat bank
Journal: MSL | Year: 2013 | Volume: 3 | Issue: 2 | Views: 5865 | Reviews: 0
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