How to cite this paper
Jamalizadeh, Z., Meshkani, F & Naami, A. (2013). A study on factors influencing customer satisfaction: A case study of hospital dialysis patients.Management Science Letters , 3(10), 2603-2608.
Refrences
Afsharkazemi, M.A., Khodabakhsh, M., & Motadel, M.R. (2012). Applying fuzzy analytic network process in quality function deployment model. Management Science Letters, 2(4), 1325-1340.
Alvandi, M., Fazli, S., Yazdani, L., & Aghaee, M. (2012). An Integrated MCDM Method in Ranking BSC Perspectives and key Performance Indicators (KPIs). Management Science Letters, 2(3), 995-1004.
Fazli, S., & Jafari, H. (2012). Developing a hybrid multi-criteria model for investment in stock exchange. Management Science Letters, 2(2), 457-468.
Lin, C. T., & Tsai, M. C. (2009). Development of an expert selection system to choose ideal cities for medical service ventures. Expert Systems with Applications, 36(2), 2266-2274.
Saaty, T. L. (1996). The analytic network process-decision making with dependence and feedback. Pittsburgh, PA: RWS Publications.
Saaty, T. L. (2004). Decision making—the analytic hierarchy and network processes (AHP/ANP). Journal of systems science and systems engineering, 13(1), 1-35.
Sekitani, K., & Takahashi, I. (2001). A unified model and analysis for AHP and ANP. Journal of the Operations Research Society of Japan, 44(1), 67–89.
Serkani, E. S., Mardi, M., Najafi, E., Jahanian, K., & Herat, A. T. (2013). Using AHP and ANP approaches for selecting improvement projects of Iranian Excellence Model in healthcare sector. African Journal of Business Management, 7(23), 2271-2283.
Ware, N.R., Sing, S.P., & Banwet, D.K. (2012). Supplier selection problem: A state-of-the-art review. Management Science Letters, 2(5), 1465-1490.
Alvandi, M., Fazli, S., Yazdani, L., & Aghaee, M. (2012). An Integrated MCDM Method in Ranking BSC Perspectives and key Performance Indicators (KPIs). Management Science Letters, 2(3), 995-1004.
Fazli, S., & Jafari, H. (2012). Developing a hybrid multi-criteria model for investment in stock exchange. Management Science Letters, 2(2), 457-468.
Lin, C. T., & Tsai, M. C. (2009). Development of an expert selection system to choose ideal cities for medical service ventures. Expert Systems with Applications, 36(2), 2266-2274.
Saaty, T. L. (1996). The analytic network process-decision making with dependence and feedback. Pittsburgh, PA: RWS Publications.
Saaty, T. L. (2004). Decision making—the analytic hierarchy and network processes (AHP/ANP). Journal of systems science and systems engineering, 13(1), 1-35.
Sekitani, K., & Takahashi, I. (2001). A unified model and analysis for AHP and ANP. Journal of the Operations Research Society of Japan, 44(1), 67–89.
Serkani, E. S., Mardi, M., Najafi, E., Jahanian, K., & Herat, A. T. (2013). Using AHP and ANP approaches for selecting improvement projects of Iranian Excellence Model in healthcare sector. African Journal of Business Management, 7(23), 2271-2283.
Ware, N.R., Sing, S.P., & Banwet, D.K. (2012). Supplier selection problem: A state-of-the-art review. Management Science Letters, 2(5), 1465-1490.