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How to cite this paper
APA: Shirani, A., Danaei, H & Shirvani, A. (2014). A study on different factors influencing customer satisfaction on industrial market. Management Science Letters, 4(1), 139-144.
Chicago/Turabian: Shirani, A., Danaei, H & Shirvani, A. 2014. "A study on different factors influencing customer satisfaction on industrial market." Management Science Letters 4, no. 1 (2014): 139-144.
AMA: Shirani, A., Danaei, H & Shirvani, A. A study on different factors influencing customer satisfaction on industrial market. Management Science Letters. 2014;4(1):139-144.
References
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Cambra-Fierro, J. J., & Polo-Redondo, Y. (2008). Creating satisfaction in the demand-supply chain: the buyers & apos; perspective. Supply Chain Management: An International Journal, 13(3), 211-224.
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Hassani, M., Aghaalikhani, E., Hassanabadi, M & Rad, M. (2013). A study on effects of knowledge management on the success of customer relationship management. Management Science Letters, 3(9), 2431-2436.
Hogan, J. E. (2001). Expected relationship value: a construct, a methodology for measurement, and a modeling technique. Industrial Marketing Management,30(4), 339-351.
Mariussen, A. (2011). Rethinking marketing performance measurement: Justification and operationalisation of an alternative approach to affiliate marketing performance measurement in tourism. e-Review of Tourism Research, 9(3), 65-87.
Jamalizadeh, Z., Meshkani, F & Naami, A. (2013). A study on factors influencing customer satisfaction: A case study of hospital dialysis patients. Management Science Letters, 3(10), 2603-2608.
Jain, D., & Singh, S. S. (2002). Customer lifetime value research in marketing: A review and future directions. Journal of Interactive Marketing, 16(2), 34-46.
Kim, M. G., Wang, C., & Mattila, A. S. (2010). The relationship between consumer complaining behavior and service recovery: an integrative review. International Journal of Contemporary Hospitality Management, 22(7), 975-991.
Khodakarami, F., & Chan, Y.E. (2014). Exploring the role of customer relationship management (CRM) systems in customer knowledge creation. Information & Management, 51(1), 27-42.
Kulmala, H.I. (2004). Developing cost management in customer–supplier relationships: three case studies. Journal of Purchasing and Supply Management, 10(2), 65-77.
Lee, C.J., & Johnsen, R.E. (2012). Asymmetric customer–supplier relationship development in Taiwanese electronics firms. Industrial Marketing Management, 41(4), 692-705.
Ng, E. (2012). An empirical study on the success factors of supplier-distributor relationships. Contemporary Management Research, 8(2), 161-180.
O & apos; Sullivan, D., & Abela, A. V. (2007). Marketing performance measurement ability and firm performance. Journal of Marketing, 71(2), 79-93.
Piercy, N.F. (2009). Strategic relationships between boundary-spanning functions: Aligning customer relationship management with supplier relationship management. Industrial Marketing Management, 38(8), 857-864.
Polo-Redondo, Y., & Cambra-Fierro, J. (2008). Influence of the standardization of a firm & apos; s productive process on the long-term orientation of its supply relationships: An empirical study. Industrial Marketing Management, 37(4), 407-420.
Redondo, Y. P., & Fierro, J. J. C. (2005). Moderating effect of type of product exchanged in long-term orientation of firm-supplier relationships: an empirical study. Journal of Product & Brand Management, 14(7), 424-437.
Ryals, L., & Knox, S. (2001). Cross-functional issues in the implementation of relationship marketing through customer relationship management. European Management Journal, 19(5), 534-542.
Sin, L. Y., Alan, C. B., & Yim, F. H. (2005). CRM: conceptualization and scale development. European Journal of Marketing, 39 (11/12), 1264-1290.
Sanzo, M. J., Santos, M. L., V?zquez, R., & ?lvarez, L. I. (2003). The effect of market orientation on buyer–seller relationship satisfaction. Industrial Marketing Management, 32(4), 327-345.
Sila, I., Ebrahimpour, M., & Birkholz, C. (2006). Quality in supply chains: an empirical analysis. Supply Chain Management: An International Journal, 11(6), 491-502.
Skarmeas, D., Katsikeas, C. S., Spyropoulou, S., & Salehi-Sangari, E. (2008). Market and supplier characteristics driving distributor relationship quality in international marketing channels of industrial products. Industrial Marketing Management, 37(1), 23-36.
Yau, O. H., Lee, J. S., Chow, R. P., Sin, L. Y., & Tse, A. C. (2000). Relationship marketing the Chinese way. Business Horizons, 43(1), 16-24.
Choy, K.L., Lee, W.B ., & Lo, V. (2002). Development of a case based intelligent customer–supplier relationship management system. Expert Systems with Applications, 23(3), 281-297.
Cambra-Fierro, J. J., & Polo-Redondo, Y. (2008). Creating satisfaction in the demand-supply chain: the buyers & apos; perspective. Supply Chain Management: An International Journal, 13(3), 211-224.
Farris, P. W., Bendle, N. T., Pfeifer, P. E., & Reibstein, D. J. (2010). Marketing metrics: The definitive guide to measuring marketing performance. Pearson Education.
Hassani, M., Aghaalikhani, E., Hassanabadi, M & Rad, M. (2013). A study on effects of knowledge management on the success of customer relationship management. Management Science Letters, 3(9), 2431-2436.
Hogan, J. E. (2001). Expected relationship value: a construct, a methodology for measurement, and a modeling technique. Industrial Marketing Management,30(4), 339-351.
Mariussen, A. (2011). Rethinking marketing performance measurement: Justification and operationalisation of an alternative approach to affiliate marketing performance measurement in tourism. e-Review of Tourism Research, 9(3), 65-87.
Jamalizadeh, Z., Meshkani, F & Naami, A. (2013). A study on factors influencing customer satisfaction: A case study of hospital dialysis patients. Management Science Letters, 3(10), 2603-2608.
Jain, D., & Singh, S. S. (2002). Customer lifetime value research in marketing: A review and future directions. Journal of Interactive Marketing, 16(2), 34-46.
Kim, M. G., Wang, C., & Mattila, A. S. (2010). The relationship between consumer complaining behavior and service recovery: an integrative review. International Journal of Contemporary Hospitality Management, 22(7), 975-991.
Khodakarami, F., & Chan, Y.E. (2014). Exploring the role of customer relationship management (CRM) systems in customer knowledge creation. Information & Management, 51(1), 27-42.
Kulmala, H.I. (2004). Developing cost management in customer–supplier relationships: three case studies. Journal of Purchasing and Supply Management, 10(2), 65-77.
Lee, C.J., & Johnsen, R.E. (2012). Asymmetric customer–supplier relationship development in Taiwanese electronics firms. Industrial Marketing Management, 41(4), 692-705.
Ng, E. (2012). An empirical study on the success factors of supplier-distributor relationships. Contemporary Management Research, 8(2), 161-180.
O & apos; Sullivan, D., & Abela, A. V. (2007). Marketing performance measurement ability and firm performance. Journal of Marketing, 71(2), 79-93.
Piercy, N.F. (2009). Strategic relationships between boundary-spanning functions: Aligning customer relationship management with supplier relationship management. Industrial Marketing Management, 38(8), 857-864.
Polo-Redondo, Y., & Cambra-Fierro, J. (2008). Influence of the standardization of a firm & apos; s productive process on the long-term orientation of its supply relationships: An empirical study. Industrial Marketing Management, 37(4), 407-420.
Redondo, Y. P., & Fierro, J. J. C. (2005). Moderating effect of type of product exchanged in long-term orientation of firm-supplier relationships: an empirical study. Journal of Product & Brand Management, 14(7), 424-437.
Ryals, L., & Knox, S. (2001). Cross-functional issues in the implementation of relationship marketing through customer relationship management. European Management Journal, 19(5), 534-542.
Sin, L. Y., Alan, C. B., & Yim, F. H. (2005). CRM: conceptualization and scale development. European Journal of Marketing, 39 (11/12), 1264-1290.
Sanzo, M. J., Santos, M. L., V?zquez, R., & ?lvarez, L. I. (2003). The effect of market orientation on buyer–seller relationship satisfaction. Industrial Marketing Management, 32(4), 327-345.
Sila, I., Ebrahimpour, M., & Birkholz, C. (2006). Quality in supply chains: an empirical analysis. Supply Chain Management: An International Journal, 11(6), 491-502.
Skarmeas, D., Katsikeas, C. S., Spyropoulou, S., & Salehi-Sangari, E. (2008). Market and supplier characteristics driving distributor relationship quality in international marketing channels of industrial products. Industrial Marketing Management, 37(1), 23-36.
Yau, O. H., Lee, J. S., Chow, R. P., Sin, L. Y., & Tse, A. C. (2000). Relationship marketing the Chinese way. Business Horizons, 43(1), 16-24.