This paper presents an empirical investigation to study the role of e-commerce implementation of development of electronic banking. The study determines the effects of four factors, management knowledge, technological issues, financial and socio-economic factors on development of e-banking in city of Tehran, Iran. The study designs a questionnaire in Likert scale and distributes it among 96 randomly selected managers who work for Bank Saderat Iran. Cronbach alpha has been calculated as 0.89, which is well above the minimum acceptable level. Using Pearson correlation as well as stepwise regression technique, the study has determined that management, social and economic factors influence the most on electronic banking development.

During the past few years, there have been growing interests in business development of herbal supplements in many developing countries especially in Iran. Herbal supplements are used to cure many deceases such as medicating anxiety, acne, weight loss, depression, etc. In this paper, we present an empirical investigation to detect important factors influencing exporting herbal supplements. The proposed study designs a questionnaire consists of 31 questions, distributes it among 210 experts who are professional in the area of production and distribution of herbal supplements and using factor analysis, the study detects eight factors including supportive laws and regulations, organizational atmosphere, marketing structure, knowledge oriented, feasibility study, research and development, competitive strategy and partnership strategies.

Organizational performance is influenced by several factors including electronic services. In fact, electronic services play essential role on the performance of organizations with significant number of clients. The objective of this study is to determine factors influencing on intention to use electronic services on organizational performance in social service organization in Iran. The study designs a questionnaire in Likert scale and distributes it among 231 randomly selected employees who worked for social security organization in city of Tehran, Iran. Using principle component analysis using varimax rotation, the study determines six factors including culture, communication, customer, employee engagement, learning organization, service management, and usefulness of application, which influence the most on organizational performance.

Decision support system (DSS) normally consists of a set of related computer programs and the data required to help with analysis and decision-making within an organization. Many software vendors claim their decision support, analytics or business intelligence applications may provide a competitive advantage by providing different facilities such as business intelligence tools, business performance management software, data mining tools, etc. This paper presents an empirical investigation to determine different DSS factors influencing on development of export activities on selected firms which are active in Tehran Stock Exchange. The study designs a questionnaire consists of 35 questions and distributes it among 211 randomly selected managers who were involved in export activities. Cronbach alpha has been calculated as 0.817, which is well above the minimum desirable level. Using principle component analysis, the study has detected five factors including internal resources, management approach, quality of data, efficiency of data and organizational approach, which influence the most on export activities.

Export plays an essential role for boosting the economy of developing countries. On the other hand, Small and Medium Enterprises (SMEs) are important part of any economy. Therefore, it is important to determine the effects of various factors influencing on development of export activities. This paper presents an empirical investigation to study the effects of customer segmentation factors on the performance of export activities of SMEs in Iranian food industry. The study selects a sample of 227 people who were involved in development of SMEs in city of Tehran, Iran. The study designs a questionnaire in Likert scale consists of 34 questions, Cronbach alpha and KMO are equal to 0.809 and 0.764, respectively, which are well above the desirable levels. Using principal component analysis, the study has determined that different factors including competitive structure, organizational strategy, customer’s studies and organizational factors influencing the most on promoting export activities.

Having loyal customer is the primary objective of any business owner since loyal customers purchase on regular basis, create sustainable growth and reduce risk of bankruptcy. During the past few years, many people argue that customer loyalty must be established through ethical values. In this paper, we present an empirical investigation to detect ethical factors influencing customer loyalty. The proposed study determines five criteria including customer repurchase, interest in brand, recommending brand to others, positive attitude toward brand and cognitive loyalty to brand. These criteria have been ranked using fuzzy analytical network process. The study determines 14 different ethical values, which may play essential role on customer loyalty and using VIKOR, different ethical values are ranked. The study indicates that welcoming customers is the most important factor followed by cheerfulness, on time delivery, being informative and having appropriate standards.

Quality of services is considered as one of the most important factors for customer retention as well as having a healthy business. In this paper, we present an empirical investigation to determine the most important factors influencing patients’ satisfaction in one of Iranian hospitals. The proposed model of this paper uses fuzzy analytical network process (FANP) to rank different factors. The proposed model considers four major criteria including employee, management as well as organization, physicians and nurses. Our survey indicates that management and organizational issues are the most important factors followed by issues associated with physicians, nurses and employees. In terms of management and organization, waiting time to receive services is the most important factor followed by geographic location of the hospital, peaceful and quiet environment and quality of services. In addition, our surveyed patients expected their patients to listen to them very carefully and this is the most important item. They also expect nurses to provide a fast and reliable response while they expect employees to treat them with respect.

During the past few years, there have been growing interests on developing medicinal plant industry. This paper presents an empirical study on important factors influencing medicinal plant for developing exports in Iran. The proposed study of this paper designs a questionnaire and distributes it among 310 regular customers who are involved in this industry in city of Tehran, Iran. Cronbach alpha has been calculated as 0.802. In addition, Kaiser-Meyer-Olkin Measure of Samplng =KMO test was also computed and it was about 0.66, which is above the minimum acceptable limit of 0.5. The study uses Scree plot to determine important factors and there are eight factors including environmental issues, export supportive issues, potentials for export, business plan, export plan, structural barriers, competition capability and strategy.

This paper presents an empirical investigation to determine important business intelligence factors influencing on development of export activities. The study selects a sample of business developers who were involved in export activities in city of Tehran, Iran. Cronbach alpha based on standardized items was calculated as 0.882, which is well above the minimum desirable level. In addition, Bartlett & apos; s test of Sphericity yields a Chi-Square value of 3242.82 (df = 861, Sig. = 0.000). Using principle component analysis, the study has determined four factors including competitive position, organizational resources, efficient system and customer orientation influencing on development of export activities.

This paper presents an empirical study to investigate different factors for commercializing ideas in food industry. The study uses structural equation modeling, by designing a questionnaire in Likert scale, and distributes it among 218 randomly selected experts in food industry in city of Tehran, Iran. Cronbach alpha has been calculated as 0.864, which is well above the acceptable level. The study uses structural equation modeling as well as some descriptive tests to examine the hypotheses of the survey. The results confirm that management of ideas, the feasibility of the ideas, market research and advocacy strategies influence the most on commercializing ideas in food industry.