Health services, especially hospitals, are facing significant changes in the industrial era 4.0. Hospital digitization is responsible for building green hospitals and improving service quality in the era of modern technology. Green Human Resources Management (GHRM) is becoming known as the HRM concept that encourages employee commitment and environmental aspects. GHRM is an HR management system suitable for organizations, including hospitals that have a significant environmental impact. Hospitals are very dependent on the quality of service provided to their customers. GHRM as a management model in hospitals is very important to encourage hospital digitization and service quality. This research was conducted to answer the gap in hospital research in seeing the effect of GHRM on service quality in digitizing hospitals in the industrial era 4.0. GHRM and Service Quality is used in the healthcare industry to test its application in hospitals in Indonesia. They are using the SEM PLS method, a variant-based structural equation analysis that focuses on predictive models, to look for predictive linear relationships between variables to process data for 1004 respondents from 19 State-Owned Enterprises' hospitals throughout Indonesia. This research can an-swer research gaps related to the effect of GHRM on Service Quality and Hospital Digitalization in Indonesia. Based on Hospital Digitalization, GHRM affects Service Quality, which is closely related to environmental problems.

The number of website visits is an important issue in the era of industrial revolution 4.0 for the manufacturing industry of Refrigeration and HVAC (heating, ventilation, and air-conditioning) as an effort in obtaining and maintaining customers. Therefore, e-loyalty is needed to improve the number of website visits. Research is done to test the influence given by e-marketing and e-CRM towards e-loyalty of a website owned by one of the Refrigeration and HVAC (RHVAC) companies in Indonesia. data is collected by a simple random sampling method obtained from 170 respondents of website visitors in the RHVAC fair Indonesia 2018. The method used in this research is multiple linear regression with SEM through the help of SmartPLS 3.0 software. The analysis result of this research shows that e-marketing and e-CRM have a positive and significant effect on e-loyalty, both individually and simultaneously.

The advancement of the internet and technology encourages the creation of innovations in various industries in Indonesia. Technology is the key determinant of the competitiveness of the 4.0 industrial revolution so that every organization and individual, including educators and students, can achieve many things. Online-based learning systems result in changes in the behavior of Indonesian consumers who choose learning without time and space boundaries. This study aims to determine how hedonic motivation can influence decisions to use online learning services. This research used quantitative analysis through a survey method that is processed using SMART PLS. The results of this study indicate that hedonic motivation will first influence purchase intention and then influence the decision to use services.

The Covid-19 pandemic has limited freedom of movement. E-commerce sites are growing rapidly and are becoming the main choice today when the virus becomes more prevalent. Trust is the key in creating online shopping satisfaction on e-commerce sites. This research was conducted to determine the effect of E-Service Quality and E-Security on Trust towards E-Satisfaction in the largest e-commerce site in Indonesia called Tokopedia. The research method used is quantitative. The population in this research is Tokopedia customers who are members of the Facebook group with a sample size of 400 people. The results of the study show that there was a relationship between the E-Service Quality and Trust, there was no relationship between the E-Service Quality and E-Satisfaction, there was a relationship between the E-Security variable and Trust, there was a relationship between the E-Security variable and E-Satisfaction. There was also a joint influence of E-Service Quality and E-Security variables on Trust, there was a relationship between the Trust variable and E-Satisfaction. This research is a development from the previous research where there was an effect of E-Service Quality and E-Security on E-Satisfaction. By adding the Trust variable as a moderate variable and E-Satisfaction as the dependent variable, the researchers found that the impact of Trust on E-Satisfaction was greater than the direct effect between E-Service Quality and E-Security on E-Satisfaction. Based on these results, it can be seen that the level of trust can increase E-Satisfaction.

This study aims to investigate the nature of the relationship between Big Data Analysis as a mediator in Process Orientation (PO) and Information Systems Programming (ISP) to supply chains processes in Saudi Arabian industrial organizations. A stratified random sample of 357 managers and employees working in 37 industrial companies in Saudi Arabia was tested. The study relied on the descriptive and analytical research methodology. The results indicated that there is a significant indirect effect of Big Data Analysis (Planning, Procuring, Manufacturing, Delivering) as the mediator on Process Orientation and Information Systems Programming (ISP) and (PO) to improve supply chain process as well as organizational effectiveness. The researcher made a number of recommendations for the Saudi Arabian manufacturing firms to develop analytical capabilities in managers in order to utilize big data analysis as a tool to increase efficiency and effectiveness in the organizational system. A wide spread awareness program about the benefits to adopt big data analysis and management information systems may be adopted to ensure an efficient supply chain system.

The connection between education and technology offers an exciting opportunity for universities to utilize social media marketing activities not only to recruit new students or to create brand image and reputation, but also to enhance student satisfaction. Despite having a large number of studies indicating the importance of social media as a tool for student recruitment, the studies on the importance of social media marketing activities (SMMA) for students who are already enrolled are rare. This study aims at examining the relationship between SMMA and student satisfaction, considering perceived quality as a mediator in the higher education sector in North Cyprus. Utilizing a cross-sectional online survey, the data for this study was collected during October- November 2020 from 424 international students enrolled in North Cyprus universities. The model was assessed and the data was analyzed using Structural Equation Model (SEM) in AMOS statistical software. The findings suggest that SMMA has a positive relationship with the perceived quality of education, and perceived quality mediates the relationship between SMMA and student satisfaction positively.

Despite the rare use of the term ‘strategy’ in public and voluntary sector organizations, recent research has seen the use of both the strategy and strategy-as-practice concepts in regulating the innovation perspective within the public sector. The available literature on innovation, strategy, and service delivery within the public sector offers positive insights into forming a new concept of innovation within the public organization sphere. Using a systematic review, we aim to understand the integration of the strategy-as-practice perspective into the public service ethos to drive the innovation perspective forward. The review was performed in two stages, 855 documents were retrieved in the first stage that covered a five-year time span, while 8,620,000 documents were retrieved in the second stage that covered a twenty-three-year time span. We further supported our argument through a quantitative questionnaire with 93 respondents from Kuwait. The findings of the research indicate that public sector policymakers need to pay attention to the social complexity of their context in order to innovate delivered public services. Furthermore, policymakers need to adopt new innovative schemes including innovative strategy practices, digital governance, reform ethos, and mutual constitution in their strategies in order to ensure the innovative public services that are required by their communities.

Data offloading offers a significant solution to the problem of explosive rise in mobile data traffic. A naive approach would be to utilize the infrastructure (cellular tower, WiFi, femtocell) or other mobile devices to offload data. However, increasing the number of a cellular towers, WiFi, or femtocells is costlier deal for data delivery. Recently, device-to-device (D2D) paradigm of data communication has emerged out as one of the most promising solutions to deal with cost effective cellular traffic offloading. D2D communication provides a direct communication link between closely located mobile users. Another significant feature of D2D is its content centric nature, which makes it useful in data offloading. In this paper, we have addressed the issue of data offloading in mobile devices and proposed a hybrid model of D2D communication with ad-hoc nature. The paper also considers the issues like memory constraints of the devices, pruning of replicated messages and energy efficiency to increase the lifetime of the battery. Considering all the constraints and trade off, we have modeled our problem into optimal target selection problem and distributed community detection problem, both of which are NP-hard. We propose a clustering algorithm to optimize the cooperative mobile nodes. The proposed algorithm uses the betweenness centrality and k-means for optimizing target set section. Our proposed algorithm requires less time in terms of computational complexity with limited space. We compare it with the community-based approach in terms of load transferred for varying target set sizes for validation. The simulation results of the suggested algorithm may reduce the energy requirements up to 16.7% and is able to accommodate 80% more traffic as compared to the community-based algorithm.

The frequently discussed topic of job satisfaction is not new in the field of organizational behavior research. Job satisfaction is related to customer satisfaction; however, there is a scarcity of empirical evidence regarding this link. The current piece of research examines the said relationship in the context of the online call center. In addition, this study investigates the effect of human resources (HR) practices on job satisfaction within the online call center context. The sample of the study consists of 275 employees who were working as an online call center. SMARTPLS 3 was used to analyze the data. The findings of the study indicated a positive relationship between HR practices with job satisfaction. Furthermore, a positive impact of job satisfaction on customer satisfaction is observed. The mediation of customer interaction quality is also found to be significant in the relationship between job satisfaction and customer satisfaction.

In facing business competition in the cement industry, PT Semen Baturaja (Persero) Tbk is making creative and innovative breakthroughs. Poor procurement planning, competence in the procurement of goods and services, hard skills and soft skills, ineffective coordination between divisions, low culture and work discipline, as well as ineffective education and training are the main causes of the ineffective implementation of the e-Procurement system in the company. Employee performance in the e-procurement division is a concern in this study. This study aims to determine the influence of competence, education, training, and employee placement partially and simultaneously on employee performance at PT. Semen Baturaja (Persero) Tbk. This study uses a quantitative approach with a confirmative survey method that is descriptive and uses verification. The population and sample of this study is all employees in e-procurement division, as it uses a census sampling technique, amounting to 105 respondents. The data is gathered using questionnaire, documentation, and observation method. Furthermore, the data is then processed using SPSS 24 application. The results of this study show that employee competence, education, training, and employee placement had positive effects on employee performance. The strategy to improve employee performance will be effective by first providing technical training to improve competence in the e-Procurement division, then rearranging the placement by paying more attention to the suitability of individual competencies, expertise, and abilities in carrying out the e-Procurement Standard Operating Procedure.