Vietnam is a rapidly developing country associated with changes in socio-economic activities, especially both public and private services. The service industry is making a practical contribution to economic growth and is gaining a great position. To help a society develop harmoniously, the economy must satisfy people's ability to access services, especially basic services such as education, healthcare, legality, transportation, security and safety. The aims of the study are to estimate factors affecting legal service quality, and based on the survey in three provinces in Vietnam: Lam Dong, Dak Lak, Gia Lai and through quantitative analysis, the research results show that there are five factors that positively affect service quality, which are: (1) government; (2) head of the unit; ⁠(3) influencer; (4) opinions of people around; and (5) organizations and individuals providing services. The research results also discuss some solutions to increase service quality and sustainable development of Vietnam in the coming time.

This research aims to demonstrate the impact of market targeting strategies on tourism service in the Kingdom of Saudi Arabia. The descriptive analytical methodology is used. The study also uses regression analysis to examine the relationship between independent variables and dependent variable. The study reached a set of results, the most important of which is the limited services provided to customers in spite of the diversity of the needs and desires of customers from tourists and travelers with customers' needs and desires.

This study aimed to identify the factors influencing on electronic banking services provided by Jordanian banks. Perceived usefulness, ease of use, trust, privacy and security and convenience are the factors investigated in this study. A sample of 300 clients working at King Abdullah University Hospital staff who were active bank accounts in different local banks in Jordan was selected, randomly. To collect the primary data, the study used a questionnaire design based on a 5-point scale. Results of the study found that perceived usefulness, ease of use, trust and privacy directly and positively influenced on e-banking usage. Convenience was found to have no effect on e-banking services. The study recommends that an understanding the factors affecting e-banking is very essential for the practitioners who seek new ways of banking services in the current competitive environment.

This study aims to study the macroeconomic factors that affect the rate of return of securities in the transport and service category of the Stock Exchange of Thailand. The category comprises three groups: media services, tourism, hotel and recreation and transport and logistics. The study employs quarterly data from 2001 to 2019 estimated with the ARDL bounds testing approach. The results reveal that media services, tourism, hotel and recreation and transport and logistics groups in the tourism and service category were cointegrated with stock exchange volume (in thousands of shares), exchange rate, gold bullion price, interest rate and diesel oil price. This study also found the long-term equilibriums of the macroeconomic factors deviated from the short-run to long run for three groups. The gold bullion price factor is a major factor in determining the long run. This study suggests that the gold bullion price is an alternative indicator for investment. Investors in the transport and logistics group should focus on the exchange rate, the gold bullion price, the interest rate and the diesel oil price before investment. Investors should consider the level of the exchange rate before investing in the media service group in the Stock Exchange of Thailand while investors in the tourism, hotel and recreation group of the Stock Exchange of Thailand should be recognize the stock exchange volume.

The advancement of the internet and technology encourages the creation of innovations in various industries in Indonesia. Technology is the key determinant of the competitiveness of the 4.0 industrial revolution so that every organization and individual, including educators and students, can achieve many things. Online-based learning systems result in changes in the behavior of Indonesian consumers who choose learning without time and space boundaries. This study aims to determine how hedonic motivation can influence decisions to use online learning services. This research used quantitative analysis through a survey method that is processed using SMART PLS. The results of this study indicate that hedonic motivation will first influence purchase intention and then influence the decision to use services.

The study examined the market entry strategies of multinational services companies into Ghana’s service sector and the linkages to firm level performance after entry. Literature was reviewed on market entry strategies, internationalisation, globalisation of service firms and resource-based theory. The study adopted a combination of both quantitative and qualitative research approaches in this study. The qualitative approach was for deeper enquiry and quantitative for empirical testing. The study found that firm specific factors affect the market entry strategy while the entry strategy also affects performance after it enters the market. Home country factors and the features of services are also seen to moderate on the effects mentioned. Respondents also indicated that the features of services were an industry wide issue not so much consideration is given to it.