How to cite this paper
Sunaryo, W., Rubini, B & Faruk, U. (2023). The role of social media, service quality and public relation on organization image.International Journal of Data and Network Science, 7(1), 405-410.
Refrences
Abd-El-Salam, E.M., Ayman Y. Shawky, & Tawfik El-Nahas (2013). The Impact of Corporate Image and Reputation on Service Quality, Customer Satisfaction, and Customer Loyalty. The Business and Management Review, 13(2), 107-118.
Aisha, N., & Kurnia, E. (2018). Pengaruh Kuantitas Pelayanan dan Kualitas Pelayanan terhadap Citra Merek pada Universitas Muhammadiyah Sumatera Utara. Jurnal Samudra Ekonomi dan Bisnis, 9(2), 128-137.
Alhadid, A.Y., & Qaddomi, B.A. (2016). The Role of Public Relations on Company Image: Social Media as a Moderating Variable: A Case Study at the Applied Science Private University at Jordan. International Journal of Academic Research in Business and Social Sciences, 6(2), 310-317.
Ali, M.H., Siddique, M.A., & Abubakar, M. (2021). Quality of Education and University Image on Word of Mouth: Empirical Study from Pakistani Universities. iRASD Journal of Education Research, 2(1), 1-14.
Amini, A., Darani, M., Afshani, M., & Amini, Z. (2012). Effectiveness of marketing strategies and corporate image on brand equity as a sustainable competitive advantage. Interdisciplinary journal of contemporary research in business, 4(2), 192-205.
Akwensivie, D.M., & Rutu-Boahene, B. (2018). Corporate Image of Ghanaian Universities. International Journal of Business and Management Review, 6(8), 74-86.
Baines, P., Fill, C., & Kelly, K. (2011). Marketing. New York: Oxford University Press.
Van Dijck, J., & Poell, T. (2013). Understanding social media logic. Media and communication, 1(1), 2-14.
Hair, Jr. J.F., G.T.M. Hult, C.M. Ringle, and M. Sarstedt (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). Los Angeles: Sage Publication.
Harahap, D. A., Amanah, D., Gunarto, M., Purwanto, P., & Umam, K. (2020). Pentingnya citra universitas dalam memilih studi di perguruan tinggi. Niagawan, 9(3), 191-196.
Hasanah, A. N., Yuniarti, E., & Hidayat, D. (2021). Public Relations Strategy of PDAM Tirtawening in Responding to Consumer Complaints through Social Media (Twitter). Kanal: Jurnal Ilmu Komunikasi, 9(2), 70-74.
Hassan, Z., & Basit, A. (2021). Impact of Social Media Usage on Organisational Image Mediated by Customer Trust. The International Journal of Business Management and Technology, 4(6).
Hollensen, S. (2015). Marketing Management: A Relationship Approach. Edinburg Gate, Harlow, UK: Pearson Education Limited.
Hutchins, A.L., & Tindall, N.T.J. (2016). Public Relations and Participatory Culture. New York: Routledge.
Kaharmudzakir, I., & El-Qudsi, M.I. (2022). Pengaruh Konten Instagram @interstudiofficial dan Opini Mahasiswa terhadap Citra Perguruan Tinggi InterStudi. Jurnal Riset Komunikasi, 5(1), 127-140.
Komalawati, E., & Sewoyo, K.C. (2020). The Influence of Microweb Public Relations Media Quality on the Image of the Ministry of Finance of the Republic of Indonesia. Communicare: Journal of Communication Studies, 7(2),106-1
Kusuma, E.P., & Yusuf, S. (2020). Perspektif mahasiswa terhadap kualitas “branding” perguruan tinggi”. Jurnal Akuntabilitas Manajemen Pendidikan, 8(1), 24-33.
Maeriyana, E. Soesilowati, & Rozi, F. (2019). The Influence of Service Quality on Loyality with Satisfaction, Trust and Corporate Image as Intervening Variables in Rukun Tani Village Cooperative Unit in Pageruyung District Kendal Regency. Journal of Economic Education, 8(1), 30-38.
Mullins, J.W., Walker Jr., O.C. , & Boyd Jr., H.P. (2008). Marketing Management: Strategic Decision Approach. New York: McGraw-Hill.
Nilasari, B.M. (2020). The Impact of Social Media on Employee Work Performance with Trust as a Mediation Variable. Jurnal Manajemen, 24(2), 298-312.
Nolan, S.A., & Heinzen, T.E. (2012). Statistics for the Behavioral Sciences. New York: Worth Publisher.
Rabbai, A.A., & Gable, G.G. (2012). Is Service Quality as A Multidimensional Formative Construct (Pacific Asia Conference on Information System (PACIS), Proceedings, p.59).
Saputra, S., & Ardila, N.W.I. (2021). Pengaruh Marketing Public Relation terhadap Product Brand Image Layanan Kereta Api Kelas Bisnis di PT Kereta Api Indonesia (Persero). Jurnal Bisnis dan Pemasaran, 11(1), 38-47.
Suha, B. (2021). Social Media Activity and Customer Experience dalam Membentuk Relationship Quality. Ganaya: Jurnal Ilmu Sosial Dan Humaniora, 4(2), 480-490.
Suryaatmaja, S., & Saputra, J. (2020). The Structural Relationship Of Service Quality, Corporate Image And Technology Usage On The Customer Value Perception In Banking Institutions, Indonesia” Talent Development & Excellence, 12(1), 1056-1069.
Suwarsih, N., Gunawan, T., & Istiharini (2021). Influence of Social Media on Brand Image and Buying Intention. COSTING: Journal of Economic, Business and Accounting, 4(2), 712-730.
Triatmanto, B., Respati, H., & Wahyuni, N. (2021). Towards an understanding of corporate image in the hospitality industry East Java, Indonesia. Heliyon, 7, e06404.
Trinh, V.D., & Nguyen, H.M. (2018). Model of Relationships among Marketing Public Relations, Service Quality and Attitude toward Brand. ASEAN Marketing Journal, 10(1), 17-30.
Aisha, N., & Kurnia, E. (2018). Pengaruh Kuantitas Pelayanan dan Kualitas Pelayanan terhadap Citra Merek pada Universitas Muhammadiyah Sumatera Utara. Jurnal Samudra Ekonomi dan Bisnis, 9(2), 128-137.
Alhadid, A.Y., & Qaddomi, B.A. (2016). The Role of Public Relations on Company Image: Social Media as a Moderating Variable: A Case Study at the Applied Science Private University at Jordan. International Journal of Academic Research in Business and Social Sciences, 6(2), 310-317.
Ali, M.H., Siddique, M.A., & Abubakar, M. (2021). Quality of Education and University Image on Word of Mouth: Empirical Study from Pakistani Universities. iRASD Journal of Education Research, 2(1), 1-14.
Amini, A., Darani, M., Afshani, M., & Amini, Z. (2012). Effectiveness of marketing strategies and corporate image on brand equity as a sustainable competitive advantage. Interdisciplinary journal of contemporary research in business, 4(2), 192-205.
Akwensivie, D.M., & Rutu-Boahene, B. (2018). Corporate Image of Ghanaian Universities. International Journal of Business and Management Review, 6(8), 74-86.
Baines, P., Fill, C., & Kelly, K. (2011). Marketing. New York: Oxford University Press.
Van Dijck, J., & Poell, T. (2013). Understanding social media logic. Media and communication, 1(1), 2-14.
Hair, Jr. J.F., G.T.M. Hult, C.M. Ringle, and M. Sarstedt (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). Los Angeles: Sage Publication.
Harahap, D. A., Amanah, D., Gunarto, M., Purwanto, P., & Umam, K. (2020). Pentingnya citra universitas dalam memilih studi di perguruan tinggi. Niagawan, 9(3), 191-196.
Hasanah, A. N., Yuniarti, E., & Hidayat, D. (2021). Public Relations Strategy of PDAM Tirtawening in Responding to Consumer Complaints through Social Media (Twitter). Kanal: Jurnal Ilmu Komunikasi, 9(2), 70-74.
Hassan, Z., & Basit, A. (2021). Impact of Social Media Usage on Organisational Image Mediated by Customer Trust. The International Journal of Business Management and Technology, 4(6).
Hollensen, S. (2015). Marketing Management: A Relationship Approach. Edinburg Gate, Harlow, UK: Pearson Education Limited.
Hutchins, A.L., & Tindall, N.T.J. (2016). Public Relations and Participatory Culture. New York: Routledge.
Kaharmudzakir, I., & El-Qudsi, M.I. (2022). Pengaruh Konten Instagram @interstudiofficial dan Opini Mahasiswa terhadap Citra Perguruan Tinggi InterStudi. Jurnal Riset Komunikasi, 5(1), 127-140.
Komalawati, E., & Sewoyo, K.C. (2020). The Influence of Microweb Public Relations Media Quality on the Image of the Ministry of Finance of the Republic of Indonesia. Communicare: Journal of Communication Studies, 7(2),106-1
Kusuma, E.P., & Yusuf, S. (2020). Perspektif mahasiswa terhadap kualitas “branding” perguruan tinggi”. Jurnal Akuntabilitas Manajemen Pendidikan, 8(1), 24-33.
Maeriyana, E. Soesilowati, & Rozi, F. (2019). The Influence of Service Quality on Loyality with Satisfaction, Trust and Corporate Image as Intervening Variables in Rukun Tani Village Cooperative Unit in Pageruyung District Kendal Regency. Journal of Economic Education, 8(1), 30-38.
Mullins, J.W., Walker Jr., O.C. , & Boyd Jr., H.P. (2008). Marketing Management: Strategic Decision Approach. New York: McGraw-Hill.
Nilasari, B.M. (2020). The Impact of Social Media on Employee Work Performance with Trust as a Mediation Variable. Jurnal Manajemen, 24(2), 298-312.
Nolan, S.A., & Heinzen, T.E. (2012). Statistics for the Behavioral Sciences. New York: Worth Publisher.
Rabbai, A.A., & Gable, G.G. (2012). Is Service Quality as A Multidimensional Formative Construct (Pacific Asia Conference on Information System (PACIS), Proceedings, p.59).
Saputra, S., & Ardila, N.W.I. (2021). Pengaruh Marketing Public Relation terhadap Product Brand Image Layanan Kereta Api Kelas Bisnis di PT Kereta Api Indonesia (Persero). Jurnal Bisnis dan Pemasaran, 11(1), 38-47.
Suha, B. (2021). Social Media Activity and Customer Experience dalam Membentuk Relationship Quality. Ganaya: Jurnal Ilmu Sosial Dan Humaniora, 4(2), 480-490.
Suryaatmaja, S., & Saputra, J. (2020). The Structural Relationship Of Service Quality, Corporate Image And Technology Usage On The Customer Value Perception In Banking Institutions, Indonesia” Talent Development & Excellence, 12(1), 1056-1069.
Suwarsih, N., Gunawan, T., & Istiharini (2021). Influence of Social Media on Brand Image and Buying Intention. COSTING: Journal of Economic, Business and Accounting, 4(2), 712-730.
Triatmanto, B., Respati, H., & Wahyuni, N. (2021). Towards an understanding of corporate image in the hospitality industry East Java, Indonesia. Heliyon, 7, e06404.
Trinh, V.D., & Nguyen, H.M. (2018). Model of Relationships among Marketing Public Relations, Service Quality and Attitude toward Brand. ASEAN Marketing Journal, 10(1), 17-30.