How to cite this paper
Jeljeli, R., Farhi, F & Hamdi, M. (2022). The effect of consumer review on the perceived trustworthiness of online retailers: Item response theory perspective.International Journal of Data and Network Science, 6(4), 1341-1350.
Refrences
Ahmed, S. (2009). Methods in Sample Surveys Simple Random Sampling Systematic Sampling Lecture 2 Saifuddin Ahmed , MBBS , PhD School of Hygiene and Public Health. Public Health.
Al-gharaibeh, O. B., & Ariffin, A. A. M. (2021). The Influence of Brand Attitude on Behavioral Intention in The Context of National Carrier's Service Failure. GeoJournal of Tourism and Geosites, 34(1), 193–196. https://doi.org/10.30892/gtg.34125-636
Alhawamdeh, A. K., Alghizzawi, M., & Habes, M. (2020). The Relationship Between Media Marketing Advertising and Encouraging Jordanian Women to Conduct Early Detection of Breast Cancer. European Journal of Business and Management, April. https://doi.org/10.7176/ejbm/12-12-11
Alzate, M., Arce-Urriza, M., & Cebollada, J. (2021). Online Reviews and Product Sales: The Role of Review Visibility. Journal of Theoretical and Applied Electronic Commerce Research, 16(1), 638–669. https://doi.org/10.3390/jtaer16010038
Askalidis, G., & Malthouse, E. C. (2016). The value of online customer reviews. RecSys 2016 - Proceedings of the 10th ACM Conference on Recommender Systems, December, 155–158. https://doi.org/10.1145/2959100.2959181
Atidira, R. (2019). Analysis of Brand Image and Promotions and their Effect on Purchase Decisions. 103(Teams 19), 210–214.
Barajas, J., & Cruz, S. (2015). Online Display Advertising Causal Attribution and Evaluation. September. https://doi.org/10.13140/RG.2.1.4515.9120
Baskaran, S., Chin Gan, L., Nallaluthan, K., Indiran, L., Ishak, M. K., & Yaacob, T. Z. (2021). Determinants of Consumer Perceived Trustworthiness in Digital Advertising of Food and Beverage. International Journal of Academic Research in Business and Social Sciences, 11(8), 60–77. https://doi.org/10.6007/ijarbss/v11-i8/10536
Bhandari, M., & Rodgers, S. (2018). What does the brand say? Effects of brand feedback to negative eWOM on brand trust and purchase intentions. International Journal of Advertising, 37(1), 125–141. https://doi.org/10.1080/02650487.2017.1349030
Civelek, M. E. (2018). Essentials of Structural Equation Modeling. In Zea Books. https://doi.org/10.13014/k2sj1hr5
Connolly, R. (2017). Citizen Trust in E-Government in Ireland - The Role of Webite Service Quality. Third International Conference on Web Information Systems and Technologies - Society, e-Business and e-Government / e-Learning, Pages, 57–65. https://doi.org/10.5220/0001262200570065
DAM, T. C. (2020). The Effect of Brand Image, Brand Love on Brand Commitment and Positive Word-of-Mouth. The Journal of Asian Finance, Economics and Business, 7(11), 449–457. https://doi.org/10.13106/jafeb.2020.vol7.no11.449
Dew, M. C. C. (2019). The relationship of online product reviews and consumers ’ product evaluation : A causal attribution approach (Issue September). University of Twente.
Dijkstra, T. K., & Henseler, J. (2015). Consistent partial least squares path modeling. MIS Quarterly: Management Information Systems, 39(2), 297–316. https://doi.org/10.25300/MISQ/2015/39.2.02
Diputra, I. G. A. W., & Yasa, N. N. (2021). The influence of product quality, brand image, brand trust on customer satisfaction and loyalty. American International Journal of Business Management (AIJBM), 4(1), 25–34.
Faisal Farid, M., & Akhter, M. (2017). Causal Attribution Beliefs of Success and Failure: A Perspective from Pakistan. Bulletin of Education and Research, 39(3), 105–115.
Figueiredo Filho, D. B., Silva Júnior, J. A., & Rocha, E. C. (2011). What is R2 all about? Leviathan (São Paulo), 3, 60. https://doi.org/10.11606/issn.2237-4485.lev.2011.132282
Fitrajaya, P. H., & Nurmahdi, A. (2019). The Impact of Product Quality, Brand Image and Service Quality toward Customer Loyalty. International Humanities and Applied Science Journal, 2(3), 38–49. https://doi.org/10.22441/ihasj.2019.v2i2.05
Habes, M., Ali, S., & Anwar, S. (2021). Statistical Package for Social Sciences Acceptance in Quantitative Research: From the Technology Acceptance Model’s Perspective. FWU Journal of Social Sciences, 15(4).
Hassan, M., Zahid, S., Nemati, A. R., Yongfeng, C., & Javed, W. (2021). Impact of WOM, Advertising Effectiveness, and Brand Image on Brand Trust: Evidence from Telecommunication Sector in Pakistan. Journal of Marketing Strategies, 3(3), 111–131. https://doi.org/10.52633/jms.v3i3.125
He, S. X., & Bond, S. D. (2015). Why is the crowd divided? Attribution for dispersion in online word of mouth. Journal of Consumer Research, 41(6), 1509–1527. https://doi.org/10.1086/680667
Hendra, H., Wilmar, P., Indonesia, B., Image, B., & Quality, P. (2017). Impact of Brand Image, Product Quality and Self-Efficacy on Purchase Decisions on Private Label Rights Products. Expert Journal of Business and Management, 5(2), 74–82.
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115–135. https://doi.org/10.1007/s11747-014-0403-8
Hole, G. (2011). Research Skills Kruskal-Wallis handout, version 1.0. -, 100, 1–10.
Hooper, D., Coughlan, J., & Mullen, M. R. (2008). Structural equation modelling: Guidelines for determining model fit. Electronic Journal of Business Research Methods, 6(1), 53–60. https://doi.org/10.21427/D79B73
Huete-Alcocer, N. (2017). A literature review of word of mouth and electronic word of mouth: Implications for consumer behavior. Frontiers in Physiology, 8(JUL), 1–4. https://doi.org/10.3389/fpsyg.2017.01256
Joghee, S., & Dube, A. R. (2016). Brand Image And Reflections: And Empirical Study In Uae With Car Buyers Of Uae Nationals. International Journal of Economics, Commerce and Management, 4(3), 401–414.
Khan, F., Rasli, A., Yusoff, R. M., & Isa, K. (2015). Impact of Trust on Online Shopping: A Systematic Review of Literature. Journal of Advanced Review on Scientific Research, 8(1), 1–8. https://doi.org/10.13140/RG.2.1.4400.4249
Khwaja, M. G., Mahmood, S., & Zaman, U. (2020). Examining the effects of ewom, trust inclination, and information adoption on purchase intentions in an accelerated digital marketing context. Information (Switzerland), 11(10), 1–12. https://doi.org/10.3390/info11100478
Kim, R. B., & Chao, Y. (2019). Effects of brand experience, brand image and brand trust on brand building process: The case of chinese millennial generation consumers. Journal of International Studies, 12(3), 9–21. https://doi.org/10.14254/2071-8330.2019/12-3/1
Lee, J., & Hong, I. B. (2019). Consumer’s Electronic Word-of-Mouth Adoption: The Trust Transfer Perspective. International Journal of Electronic Commerce, 23(4), 595–627. https://doi.org/10.1080/10864415.2019.1655207
Maisam, S., & Mahsa, R. (2016). Positive Word of Mouth Marketing: Explaining the Roles of Value Congruity and Brand Love. Journal of Competitiveness, 8(1), 19–37. https://doi.org/10.7441/joc.2016.01.02
Mao, Y., Lai, Y., Luo, Y., Liu, S., Du, Y., Zhou, J., Ma, J., Bonaiuto, F., & Bonaiuto, M. (2020). Apple or Huawei: Understanding flow, brand image, brand identity, brand personality and purchase intention of smartphone. Sustainability, 12(8), 1–22.
Marín, L., Cuestas, P. J., & Román, S. (2016). Determinants of Consumer Attributions of Corporate Social Responsibility. Journal of Business Ethics, 138(2), 247–260. https://doi.org/10.1007/s10551-015-2578-4
Mark Nord. (2014). Introduction to Item Response Theory. Food and Agriculture Oganization. https://www.publichealth.columbia.edu/research/population-health-methods/item-response-theory
Martensen, A., & Grønholdt, L. (2016). The effect of word-of-mouth on consumer emotions and choice: findings from a service industry. International Journal of Quality and Service Sciences, 8(3), 298–314. https://doi.org/10.1108/IJQSS-04-2016-0037
Martensen, A., & Mouritsen, J. (2014). How ad-talk and word-of-mouth influence consumers ’ responses. Innovative Marketing.
Nikbin, D., Ismail, I., & Marimuthu, M. (2012). The impact of causal attributions on customer satisfaction and switching intention: Empirical evidence from the airline industry. Journal of Air Transport Management, 25, 37–39. https://doi.org/10.1016/j.jairtraman.2012.06.002
Nuseir, M. T. (2019). The impact of electronic word of mouth (e-WOM) on the online purchase intention of consumers in the Islamic countries – a case of (UAE). Journal of Islamic Marketing, 10(3), 759–767. https://doi.org/10.1108/JIMA-03-2018-0059
Ogunsakin, I. B., & Shogbesan, Y. O. (2018). Item Response Theory (IRT): A Modern Statistical Theory for Solving Measurement Problem in 21st Century. International Journal of Scientific Research in Education, 11(3B), 627–635.
Paula, E. De. (2017). Identity, Positioning, Brand Image and Brand Equity Comparison: A Vision about Quality in Brand Management. Independent Journal of Management & Production, December, 1246–1263. https://doi.org/10.14807/ijmp.v8i4.637
Ponto, J. (2015). Understanding and Evaluating Survey Research. Journal of the Advanced Practitioner in Oncology, 6(2), 168–16871.
Pradana, M. (2019). The Effect Of Word Of Mouth On Brand Image Of A Popular Indonesian Donut Brand. Riset, 1(2), 112–120. https://doi.org/10.35212/riset.v1i2.9
Rahmawati, A. S., & Dewi, R. P. (2020). View metadata, citation and similar papers at core.ac.uk. PENGARUH PENGGUNAAN PASTA LABU KUNING (Cucurbita Moschata) UNTUK SUBSTITUSI TEPUNG TERIGU DENGAN PENAMBAHAN TEPUNG ANGKAK DALAM PEMBUATAN MIE KERING, 274–282.
Roache, R. (2014). Why is informed consent important? Journal of Medical Ethics, 40(7), 435–436. https://doi.org/10.1136/medethics-2014-102264
Sevim, N., & Eroğlu Hall, E. (2014). Consumer Trust Impact on Online Shopping Intent. Journal of Internet Applications and Management, 5(2), 19–28. https://doi.org/10.5505/iuyd.2014.41636
South, D. (2020). E-Commerce Sector in thr UAE & Mena Region. https://ae.visamiddleeast.com/dam/VCOM/regional/cemea/unitedarabemirates/media-kits/documents/visa_uae_ecommerce_landscape_2020_ppinion_paper_vf.pdf
Suh-hee, C., & A, C. L. (2015). The Role of Causal Attribution in the Structural Model of the Negative Tourism Experience. Annual Graduate Student Research Conference in Hospitality and Tourism, 12.
Surachman, A. (2016). Analysis of the influence of perceived usefulness, perceived ease of use, subjective norm, mobility, and use situation on individual intention to use m-library. Education, November. https://doi.org/10.13140/2.1.2540.0006
Tryfos, P. (1996). Sampling Methods for Applied Research. Text and Cases, 440.
Utz, S., Kerkhof, P., & Van Den Bos, J. (2012). Consumers rule: How consumer reviews influence perceived trustworthiness of online stores. Electronic Commerce Research and Applications, 11(1), 49–58. https://doi.org/10.1016/j.elerap.2011.07.010
Virvilaite, R., Tumasonyte, D., & Sliburyte, L. (2015). The Influence of Word of Mouth Communication on Brand Equity: Receiver Perspectives. Procedia - Social and Behavioral Sciences, 213, 641–646. https://doi.org/10.1016/j.sbspro.2015.11.465
Westland, J. C. (2015). An introduction to structural equation models. Studies in Systems, Decision and Control, 22, 1–8. https://doi.org/10.1007/978-3-319-16507-3_1
Xiao, L., Guo, F., Yu, F., & Liu, S. (2019). The effects of online shopping context cues on consumers’ purchase intention for cross-border E-Commerce sustainability. Sustainability (Switzerland), 11(10), 1–24. https://doi.org/10.3390/su11102777
Yu, M., Liu, F., Lee, J., & Soutar, G. (2018). The influence of negative publicity on brand equity: attribution, image, attitude and purchase intention. Journal of Product and Brand Management, 27(4), 440–451. https://doi.org/10.1108/JPBM-01-2017-1396/FULL/XML
Zhang, E. M. (2013). Understanding the Acceptance of Mobile SMS Advertising among Young Chinese Consumers. Psychology & Marketing, 30(6), 461–469. https://doi.org/10.1002/mar
Zinko, R., Patrick, A., Furner, C. P., Gaines, S., Kim, M. D., Negri, M., Orellana, E., Torres, S., & Villarreal, C. (2021). Responding to negative electronic word of mouth to improve purchase intention. Journal of Theoretical and Applied Electronic Commerce Research, 16(6), 1945–1959. https://doi.org/10.3390/jtaer16060109
Al-gharaibeh, O. B., & Ariffin, A. A. M. (2021). The Influence of Brand Attitude on Behavioral Intention in The Context of National Carrier's Service Failure. GeoJournal of Tourism and Geosites, 34(1), 193–196. https://doi.org/10.30892/gtg.34125-636
Alhawamdeh, A. K., Alghizzawi, M., & Habes, M. (2020). The Relationship Between Media Marketing Advertising and Encouraging Jordanian Women to Conduct Early Detection of Breast Cancer. European Journal of Business and Management, April. https://doi.org/10.7176/ejbm/12-12-11
Alzate, M., Arce-Urriza, M., & Cebollada, J. (2021). Online Reviews and Product Sales: The Role of Review Visibility. Journal of Theoretical and Applied Electronic Commerce Research, 16(1), 638–669. https://doi.org/10.3390/jtaer16010038
Askalidis, G., & Malthouse, E. C. (2016). The value of online customer reviews. RecSys 2016 - Proceedings of the 10th ACM Conference on Recommender Systems, December, 155–158. https://doi.org/10.1145/2959100.2959181
Atidira, R. (2019). Analysis of Brand Image and Promotions and their Effect on Purchase Decisions. 103(Teams 19), 210–214.
Barajas, J., & Cruz, S. (2015). Online Display Advertising Causal Attribution and Evaluation. September. https://doi.org/10.13140/RG.2.1.4515.9120
Baskaran, S., Chin Gan, L., Nallaluthan, K., Indiran, L., Ishak, M. K., & Yaacob, T. Z. (2021). Determinants of Consumer Perceived Trustworthiness in Digital Advertising of Food and Beverage. International Journal of Academic Research in Business and Social Sciences, 11(8), 60–77. https://doi.org/10.6007/ijarbss/v11-i8/10536
Bhandari, M., & Rodgers, S. (2018). What does the brand say? Effects of brand feedback to negative eWOM on brand trust and purchase intentions. International Journal of Advertising, 37(1), 125–141. https://doi.org/10.1080/02650487.2017.1349030
Civelek, M. E. (2018). Essentials of Structural Equation Modeling. In Zea Books. https://doi.org/10.13014/k2sj1hr5
Connolly, R. (2017). Citizen Trust in E-Government in Ireland - The Role of Webite Service Quality. Third International Conference on Web Information Systems and Technologies - Society, e-Business and e-Government / e-Learning, Pages, 57–65. https://doi.org/10.5220/0001262200570065
DAM, T. C. (2020). The Effect of Brand Image, Brand Love on Brand Commitment and Positive Word-of-Mouth. The Journal of Asian Finance, Economics and Business, 7(11), 449–457. https://doi.org/10.13106/jafeb.2020.vol7.no11.449
Dew, M. C. C. (2019). The relationship of online product reviews and consumers ’ product evaluation : A causal attribution approach (Issue September). University of Twente.
Dijkstra, T. K., & Henseler, J. (2015). Consistent partial least squares path modeling. MIS Quarterly: Management Information Systems, 39(2), 297–316. https://doi.org/10.25300/MISQ/2015/39.2.02
Diputra, I. G. A. W., & Yasa, N. N. (2021). The influence of product quality, brand image, brand trust on customer satisfaction and loyalty. American International Journal of Business Management (AIJBM), 4(1), 25–34.
Faisal Farid, M., & Akhter, M. (2017). Causal Attribution Beliefs of Success and Failure: A Perspective from Pakistan. Bulletin of Education and Research, 39(3), 105–115.
Figueiredo Filho, D. B., Silva Júnior, J. A., & Rocha, E. C. (2011). What is R2 all about? Leviathan (São Paulo), 3, 60. https://doi.org/10.11606/issn.2237-4485.lev.2011.132282
Fitrajaya, P. H., & Nurmahdi, A. (2019). The Impact of Product Quality, Brand Image and Service Quality toward Customer Loyalty. International Humanities and Applied Science Journal, 2(3), 38–49. https://doi.org/10.22441/ihasj.2019.v2i2.05
Habes, M., Ali, S., & Anwar, S. (2021). Statistical Package for Social Sciences Acceptance in Quantitative Research: From the Technology Acceptance Model’s Perspective. FWU Journal of Social Sciences, 15(4).
Hassan, M., Zahid, S., Nemati, A. R., Yongfeng, C., & Javed, W. (2021). Impact of WOM, Advertising Effectiveness, and Brand Image on Brand Trust: Evidence from Telecommunication Sector in Pakistan. Journal of Marketing Strategies, 3(3), 111–131. https://doi.org/10.52633/jms.v3i3.125
He, S. X., & Bond, S. D. (2015). Why is the crowd divided? Attribution for dispersion in online word of mouth. Journal of Consumer Research, 41(6), 1509–1527. https://doi.org/10.1086/680667
Hendra, H., Wilmar, P., Indonesia, B., Image, B., & Quality, P. (2017). Impact of Brand Image, Product Quality and Self-Efficacy on Purchase Decisions on Private Label Rights Products. Expert Journal of Business and Management, 5(2), 74–82.
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115–135. https://doi.org/10.1007/s11747-014-0403-8
Hole, G. (2011). Research Skills Kruskal-Wallis handout, version 1.0. -, 100, 1–10.
Hooper, D., Coughlan, J., & Mullen, M. R. (2008). Structural equation modelling: Guidelines for determining model fit. Electronic Journal of Business Research Methods, 6(1), 53–60. https://doi.org/10.21427/D79B73
Huete-Alcocer, N. (2017). A literature review of word of mouth and electronic word of mouth: Implications for consumer behavior. Frontiers in Physiology, 8(JUL), 1–4. https://doi.org/10.3389/fpsyg.2017.01256
Joghee, S., & Dube, A. R. (2016). Brand Image And Reflections: And Empirical Study In Uae With Car Buyers Of Uae Nationals. International Journal of Economics, Commerce and Management, 4(3), 401–414.
Khan, F., Rasli, A., Yusoff, R. M., & Isa, K. (2015). Impact of Trust on Online Shopping: A Systematic Review of Literature. Journal of Advanced Review on Scientific Research, 8(1), 1–8. https://doi.org/10.13140/RG.2.1.4400.4249
Khwaja, M. G., Mahmood, S., & Zaman, U. (2020). Examining the effects of ewom, trust inclination, and information adoption on purchase intentions in an accelerated digital marketing context. Information (Switzerland), 11(10), 1–12. https://doi.org/10.3390/info11100478
Kim, R. B., & Chao, Y. (2019). Effects of brand experience, brand image and brand trust on brand building process: The case of chinese millennial generation consumers. Journal of International Studies, 12(3), 9–21. https://doi.org/10.14254/2071-8330.2019/12-3/1
Lee, J., & Hong, I. B. (2019). Consumer’s Electronic Word-of-Mouth Adoption: The Trust Transfer Perspective. International Journal of Electronic Commerce, 23(4), 595–627. https://doi.org/10.1080/10864415.2019.1655207
Maisam, S., & Mahsa, R. (2016). Positive Word of Mouth Marketing: Explaining the Roles of Value Congruity and Brand Love. Journal of Competitiveness, 8(1), 19–37. https://doi.org/10.7441/joc.2016.01.02
Mao, Y., Lai, Y., Luo, Y., Liu, S., Du, Y., Zhou, J., Ma, J., Bonaiuto, F., & Bonaiuto, M. (2020). Apple or Huawei: Understanding flow, brand image, brand identity, brand personality and purchase intention of smartphone. Sustainability, 12(8), 1–22.
Marín, L., Cuestas, P. J., & Román, S. (2016). Determinants of Consumer Attributions of Corporate Social Responsibility. Journal of Business Ethics, 138(2), 247–260. https://doi.org/10.1007/s10551-015-2578-4
Mark Nord. (2014). Introduction to Item Response Theory. Food and Agriculture Oganization. https://www.publichealth.columbia.edu/research/population-health-methods/item-response-theory
Martensen, A., & Grønholdt, L. (2016). The effect of word-of-mouth on consumer emotions and choice: findings from a service industry. International Journal of Quality and Service Sciences, 8(3), 298–314. https://doi.org/10.1108/IJQSS-04-2016-0037
Martensen, A., & Mouritsen, J. (2014). How ad-talk and word-of-mouth influence consumers ’ responses. Innovative Marketing.
Nikbin, D., Ismail, I., & Marimuthu, M. (2012). The impact of causal attributions on customer satisfaction and switching intention: Empirical evidence from the airline industry. Journal of Air Transport Management, 25, 37–39. https://doi.org/10.1016/j.jairtraman.2012.06.002
Nuseir, M. T. (2019). The impact of electronic word of mouth (e-WOM) on the online purchase intention of consumers in the Islamic countries – a case of (UAE). Journal of Islamic Marketing, 10(3), 759–767. https://doi.org/10.1108/JIMA-03-2018-0059
Ogunsakin, I. B., & Shogbesan, Y. O. (2018). Item Response Theory (IRT): A Modern Statistical Theory for Solving Measurement Problem in 21st Century. International Journal of Scientific Research in Education, 11(3B), 627–635.
Paula, E. De. (2017). Identity, Positioning, Brand Image and Brand Equity Comparison: A Vision about Quality in Brand Management. Independent Journal of Management & Production, December, 1246–1263. https://doi.org/10.14807/ijmp.v8i4.637
Ponto, J. (2015). Understanding and Evaluating Survey Research. Journal of the Advanced Practitioner in Oncology, 6(2), 168–16871.
Pradana, M. (2019). The Effect Of Word Of Mouth On Brand Image Of A Popular Indonesian Donut Brand. Riset, 1(2), 112–120. https://doi.org/10.35212/riset.v1i2.9
Rahmawati, A. S., & Dewi, R. P. (2020). View metadata, citation and similar papers at core.ac.uk. PENGARUH PENGGUNAAN PASTA LABU KUNING (Cucurbita Moschata) UNTUK SUBSTITUSI TEPUNG TERIGU DENGAN PENAMBAHAN TEPUNG ANGKAK DALAM PEMBUATAN MIE KERING, 274–282.
Roache, R. (2014). Why is informed consent important? Journal of Medical Ethics, 40(7), 435–436. https://doi.org/10.1136/medethics-2014-102264
Sevim, N., & Eroğlu Hall, E. (2014). Consumer Trust Impact on Online Shopping Intent. Journal of Internet Applications and Management, 5(2), 19–28. https://doi.org/10.5505/iuyd.2014.41636
South, D. (2020). E-Commerce Sector in thr UAE & Mena Region. https://ae.visamiddleeast.com/dam/VCOM/regional/cemea/unitedarabemirates/media-kits/documents/visa_uae_ecommerce_landscape_2020_ppinion_paper_vf.pdf
Suh-hee, C., & A, C. L. (2015). The Role of Causal Attribution in the Structural Model of the Negative Tourism Experience. Annual Graduate Student Research Conference in Hospitality and Tourism, 12.
Surachman, A. (2016). Analysis of the influence of perceived usefulness, perceived ease of use, subjective norm, mobility, and use situation on individual intention to use m-library. Education, November. https://doi.org/10.13140/2.1.2540.0006
Tryfos, P. (1996). Sampling Methods for Applied Research. Text and Cases, 440.
Utz, S., Kerkhof, P., & Van Den Bos, J. (2012). Consumers rule: How consumer reviews influence perceived trustworthiness of online stores. Electronic Commerce Research and Applications, 11(1), 49–58. https://doi.org/10.1016/j.elerap.2011.07.010
Virvilaite, R., Tumasonyte, D., & Sliburyte, L. (2015). The Influence of Word of Mouth Communication on Brand Equity: Receiver Perspectives. Procedia - Social and Behavioral Sciences, 213, 641–646. https://doi.org/10.1016/j.sbspro.2015.11.465
Westland, J. C. (2015). An introduction to structural equation models. Studies in Systems, Decision and Control, 22, 1–8. https://doi.org/10.1007/978-3-319-16507-3_1
Xiao, L., Guo, F., Yu, F., & Liu, S. (2019). The effects of online shopping context cues on consumers’ purchase intention for cross-border E-Commerce sustainability. Sustainability (Switzerland), 11(10), 1–24. https://doi.org/10.3390/su11102777
Yu, M., Liu, F., Lee, J., & Soutar, G. (2018). The influence of negative publicity on brand equity: attribution, image, attitude and purchase intention. Journal of Product and Brand Management, 27(4), 440–451. https://doi.org/10.1108/JPBM-01-2017-1396/FULL/XML
Zhang, E. M. (2013). Understanding the Acceptance of Mobile SMS Advertising among Young Chinese Consumers. Psychology & Marketing, 30(6), 461–469. https://doi.org/10.1002/mar
Zinko, R., Patrick, A., Furner, C. P., Gaines, S., Kim, M. D., Negri, M., Orellana, E., Torres, S., & Villarreal, C. (2021). Responding to negative electronic word of mouth to improve purchase intention. Journal of Theoretical and Applied Electronic Commerce Research, 16(6), 1945–1959. https://doi.org/10.3390/jtaer16060109