This study aims to depict the halal tourism concept, its business process, and investigate dilemmas faced by tourism industry and proposes strategies to resolve the constraints based on the best practice from the tourism business operators. In addition, this study tries to investigate the influence of various factors on halal tourism. Triangulation method used by combining personal in-depth interview, documentation/literature review and field observation to generate the discussion and conclusion. Interview process was conducted by selecting four tourism operators in Indonesia who won the best halal category award by The World Halal Travel Award in Dubai. Additionally, for the empirical analysis, a questionnaire was also developed, and data was collected from a total sample of 313 Muslim tourists in the region of Indonesia. Study reveals that instead of taking position as pure sharia-compliant business, all participants chose to become Muslim-friendly business. This moderate business process transformation helps to expand their market segment to Muslim tourists at tolerable cost. The existing dilemmas faced by all entities in tourism industry are as follows: there is no formal standard of halal criteria, high-cost business transition, lack of sharia-competent human resources and lack of promotion. Besides, findings through regression analysis specifies that there is a significant and positive influence of quality and certification of halal food, male serving in the restaurants, halal activities and separate recreational facilities on halal tourism industry. The study was engaged with the best practices from halal business operators. Further research is suggested to involve tourists’ perception of halal-related product, management, human resource and finance operated by the halal business operators. Meanwhile, this study has considered a limited number of factors influencing on the halal tourism with traditional analysis approach.

This research aims to study and analyze the effects of human resource flexibility, employee competencies, organizational culture adaptation, and job satisfaction on employee performance. The study also examines the indirect effect between human resource flexibility and employee performance with the mediation of organizational culture adaptation and the effect of competence on employee performance through job satisfaction as a mediator variable. Us-ing certain criteria, 105 employees of PT Pos Indonesia were selected as the sample. SEM-PLS was used to test the hypotheses. The study finds that human resource flexibility, employee competencies, and job satisfaction significantly influenced employee performance, but organizational culture adaptation did not have any significant effect on employee performance. Therefore, organizational culture adaptation was unable to mediate the effect of human re-source flexibility on employee performance. However, job satisfaction partially mediates the effect of employee competencies on employee performance.

The emergence of New Public Management (NPM) phenomenon creates a new discourse that attracts the attention of human resource management experts around the world, especially in Indonesia. To address this issue, this study tries to focus on how the performance of local government employees is influenced by several factors; namely, intelligence, leadership, quality of human resources, and NPM itself. The population of this study is government employees in the city of Makassar, Indonesia, and given the huge number, the sampling technique uses purposive sampling. The amount determined referred to the variance-based (or Partial Least Square) Structural Equation Analysis tool and obtained by 100 local government employees. Primary data collected through a questionnaire is processed with the assistant of Smart PLS. The results show that intelligence, leadership, and HR quality had positive and significant ef-fects on NPM. The direct relationship also indicates the significance of constructs on performance, except intelligence, which directly has no significant impact on the performance of government employees. The NPM variable also significantly mediates the indirect effect between variables. This research is expected to enrich the treasury of knowledge in the field of human resource studies, and strategies for implementing the concept of NPM in the government environment.

This study investigates the aspects of e-payment security concerning e-commerce consumers’ purchase intentions. This study further involves college students in Semarang – Indonesia as representatives of the millennial generation. Structural equation modeling (SEM) using Wrap-PLS is employed to analyze the data. The findings show a fit model to explain e-commerce customers’ purchase intentions. The results of this study reveal a better mediating effect of perceived usefulness on e-payment security and customers’ purchase intentions. Perceived ease of use also has a significant indirect effect, through e-payment security, on e-commerce customers’ purchase intentions. In addition, understanding the ease and usability of the security aspects of the payment affects e-commerce consumers' purchase intentions. The results also give a heightened awareness of security in electronic transactions.

This paper offers an empirical study of the role of work motivation in mediating the effect of education-training and leadership style on the performance of Ministry of Education employees in Timor-Leste. Data were obtained from 86 employees as samples through questionnaires. We applied the SEM-PLS to analyze the proposed relationship model. Empirical results show that work motivation mediated the influence of leadership style on employee performance, but not for education-training. The results can provide valuable insight for public service management.

The purpose of this study is to examine the role of change readiness in mediating the effects of ambidextrous organization and authentic followership on innovative performance. The re-sult of this study indicate that authentic followership, ambidextrous organization and change readiness directly influenced on innovative performance. The mediating role of change readi-ness did not significantly influence on relationship between authentic followership and innovative performance. Meanwhile, the mediating role of change readiness significantly influenced on the relationship between ambidextrous organization and innovative performance. The study emphasizes on the strength of the organization ambidexterity and authentic follow-ership for successes of the innovative performance mediated by change readiness.

This research aimed to analyze and explain the role of the Pela Gandong culture in Maluku in improving the performance of hospital nurses in Maluku, Indonesia, through the mediation of personality and work commitment. This research used a survey method with a quantitative approach. The study was conducted at general hospitals in Maluku, Indonesia by involving 189 respondents and the analytical tool used was SEM-PLS. The results showed that the Pela Gandong culture influenced personality and work commitment but had no effect on employee performance. Meanwhile, personality and work commitment had an effect on employee performance. Thus, both personality and work commitment mediated the effect of the Pela Gandong culture on employee performance. Interestingly, the Pela Gandong culture had no effect on employee performance. However, through the mediation of personality and work commitment, the Pela Gandong culture could affect employee performance.

The purpose of this study is to examine and describe: 1) the influence of functional quality towards the image of the hospital, 2) the influence of technical quality towards the image of the hospital, 3) the influence of image towards the satisfaction of patients of the hospital, 4) the influence of functional quality towards satisfaction of patients at the hospital, 5) the influence of technical quality towards the satisfaction of patients of the hospital, 6) the influ-ence of functional quality to the satisfaction of patients mediated by the image of hospital, 7) the effect of technical quality to the satisfaction of patients mediated by the image of hospital. The approach of the study employed is survey method by collecting data through question-naires. The population was 495 patients of Bahteramas hospital. Sample was taken by random sampling with total sample of 88. Technique of data analysis to answer the problem of re-search hypotheses was partial least square (PLS). Results of the study show that the quality of functional had a positive and significant influence towards the image of the hospital yet in-significant to the satisfaction of the patients. The image of hospital has a positive and signifi-cant effect to the satisfaction of patients. In other side, the study also shows that the role of the hospital as a partial mediation between functional quality and the satisfaction of patients, but the image of hospital does not have any role as a partial mediation between technical quality and the satisfaction of patients.

Most of online entrepreneurs in Indonesia are women, but their capabilities as professional online entrepreneurs are still less superior. This study aimed to investigate the core competencies of online women entrepreneur and verify the effects on their business performance. The study uses two stages of research: explanatory and confirmatory research. The result of explanatory research, has identified two capabilities as a core competency in building superior online business, i.e. partnership development and digital marketing capability. Yet, by confirmatory research, the study has found that both strategies had significant effects on building a superior business. This model can be also adopted by other online entrepreneurs to build their success in online business.

The objective of this causal research was to obtain information concerning: 1. the negative effect of leadership transformational toward withdrawal behavior, 2. the negative effect of organizational communication toward withdrawal behavior, 3 the negative effect of job in-volvement toward withdrawal behavior, 4. the positive effect of transformational leadership toward job involvement, and 5. the positive effect of organizational communication toward job involvement. The research was conducted by SEM method for testing the hypotheses. In this research, state civil apparatus at the Regional Secretariat of the Southeast Sulawesi has been chosen as a unit analysis and 215 samples of employees were selected randomly. The results of the research are as follows: (1) there is a negative effect of leadership transformational toward withdrawal behavior; (2) there is a negative effect of organizational communication toward withdrawal behavior; (3) there is a negative effect of job involvement toward withdrawal behavior; (4) there is a positive effect of transformational leadership toward job involvement; (5) there is a positive effect of organizational communication toward job involvement.