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Management Science Letters

ISSN 1923-9343 (Online) - ISSN 1923-9335 (Print)
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Volume 10 Issue 11 pp. 2455-2462 , 2020

Does organizational commitment mediate the impact of organizational culture and interpersonal communication on organizational citizenship behavior? Pages 2455-2462 Right click to download the paper Download PDF

Authors: Dewi Susita, I. Ketut R. Sudiarditha, Dedi Purwana, Christian Wiradendi Wolor, Restia Merdyantie

DOI: 10.5267/j.msl.2020.4.004

Keywords: Organizational culture, Interpersonal communication, Organizational commitment, Organizational citizenship behavior

Abstract: Tourism plays an important role in increasing the use of labor. The hospitality industry is the biggest part of the world of tourism. The study aims to analyze the Organizational Citizenship Behavior (OCB) of PT Jaktour employees, which is one of the hospitality companies seen from the organizational culture, interpersonal communication and organizational commit-ment. The research uses a survey method with a quantitative approach. The population is em-ployees, taking samples using simple random sampling technique obtained 237 respondents. The collected data was analyzed using Structural Equation Modeling (SEM) AMOS software which was previously tested by the model. The results of research show that there was a posi-tive and significant relationship between organizational culture and communication skills on organizational commitment. There is also a positive and significant influence of organization-al culture and commitment to OCB, and there is a significant and negative influence between communication skills and OCB and there is a positive and significant influence of organizational culture and communication skills on OCB mediated by organizational commitment. The findings of the study suggest that organizational culture and communication skills did not show any significant results, meaning that communication skills did not support OCB. It is expected that the next researcher can deepen the research with different objects, while paying attention to communication skills.

How to cite this paper
Susita, D., Sudiarditha, I., Purwana, D., Wolor, C & Merdyantie, R. (2020). Does organizational commitment mediate the impact of organizational culture and interpersonal communication on organizational citizenship behavior?.Management Science Letters , 10(11), 2455-2462.

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Journal: Management Science Letters | Year: 2020 | Volume: 10 | Issue: 11 | Views: 3639 | Reviews: 0

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