How to cite this paper
Nasirin, C & Asrina, H. (2020). Quality of nursing services and inpatient satisfaction.Management Science Letters , 10(10), 2169-2174.
Refrences
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American Nurses Association. (2001). Code of ethics for nurses with interpretive statements. Nursesbooks. org.
Asmuji. (2012). Manajemen Keperawatan Konsep dan Aplikasi. Jogjakarta: Ar-ruzz Media
Bolton, L. B., & Goodenough, A. (2003). A magnet nursing service approach to nursing's role in quality improve-ment. Nursing Administration Quarterly, 27(4), 344-354.
Connor, A., Rainer, L. P., Simcox, J. B., & Thomisee, K. (2007). Increasing the delivery of health care services to migrant farm worker families through a community partnership model. Public Health Nursing, 24(4), 355-360.
DepKes, R. I. (2009). Sistem Kesehatan Nasional bentuk dan cara penyelenggaraan pembangunan kesehatan.
Fowler, M. D. M. (2008). Guide to the code of ethics for nurses: Interpretation and application. Nursesbooks. org.
Goberna-Tricas, J., Banús-Giménez, M. R., Palacio-Tauste, A., & Linares-Sancho, S. (2011). Satisfaction with pregnancy and birth services: the quality of maternity care services as experienced by women. Midwifery, 27(6), e231-e237.
Haas, J. S., Cook, E. F., Puopolo, A. L., Burstin, H. R., Cleary, P. D., & Brennan, T. A. (2000). Is the professional satisfac-tion of general internists associated with patient satisfaction?. Journal of General Internal Medicine, 15(2), 122-128.
Hidayat, A. A. (2014). Metodologi Penelitian Keperawatan dan Teknik Analisa Data. Jakarta: Salemba Medika.
Kozier, B. (2008). Fundamentals of nursing: concepts, process and practice. Pearson Education.
Lee, M. A., & Yom, Y. H. (2007). A comparative study of patients’ and nurses’ perceptions of the quality of nursing ser-vices, satisfaction and intent to revisit the hospital: A questionnaire survey. International Journal of Nursing Stud-ies, 44(4), 545-555.
Morris, C. G., Johnson, B., Kim, S., & Chen, F. (2008). Training family physicians in community health centers: a health workforce solution. Family Medicine, 40(4), 271.
Muninjaya, A.A.G. (2012). Manajemen Mutu Pelayanan Kesehatan. Jakarta: EGC
Nursalam. (2014). Manajemen Keperawatan: Aplikasi dalam Praktik Keperawatan Profesional. Jakarta: Salemba Medika
Satrianegara, M. F., & Saleha, S. (2009). Buku ajar organisasi dan manajemen pelayanan kesehatan serta ke-bidanan. Jakarta: Salemba Medika.
Scardina, S. A. (1994). SERVQUAL: a tool for evaluating patient satisfaction with nursing care. Journal of Nursing Care Quality, 8(2), 38-46.
Supranto, J. (2011). Pengukuran Tingkat Kepuasan Pelanggan. Jakarta: Rineka Cipta
Supriyanto, S., & Ernawati, M. (2010). Pemasaran Industri Jasa Kesehatan. Yogyakarta: Andi Offset
Teng, C. I., Dai, Y. T., Lotus Shyu, Y. I., Wong, M. K., Chu, T. L., & Tsai, Y. H. (2009). Professional commitment, patient safety, and patient‐perceived care quality. Journal of Nursing Scholarship, 41(3), 301-309.
Tjiptono, F. (2009). Prinsip-prinsip Total Quality Service. Yogyakarta: ANDI
Tribowo, C. (2013). Manajemen Pelayanan Keperawatan di Rumah Sakit. Jakarta: Trans Info Media
Tseng, M. L. (2009). A causal and effect decision making model of service quality expectation using grey-fuzzy DE-MATEL approach. Expert Systems with Applications, 36(4), 7738-7748.
Tzeng, H. M., Ketefian, S., & Redman, R. W. (2002). Relationship of nurses’ assessment of organizational culture, job satisfaction, and patient satisfaction with nursing care. International Journal of Nursing Studies, 39(1), 79-84.
World Health Organization. (2009). Global standards for the initial education of professional nurses and midwives (No. WHO/HRH/HPN/08.6). Geneva: World Health Organization.
Zarei, A., Arab, M., Froushani, A. R., Rashidian, A., & Tabatabaei, S. M. G. (2012). Service quality of private hospitals: The Iranian Patients' perspective. BMC Health Services Research, 12(1), 31.
American Nurses Association. (2001). Code of ethics for nurses with interpretive statements. Nursesbooks. org.
Asmuji. (2012). Manajemen Keperawatan Konsep dan Aplikasi. Jogjakarta: Ar-ruzz Media
Bolton, L. B., & Goodenough, A. (2003). A magnet nursing service approach to nursing's role in quality improve-ment. Nursing Administration Quarterly, 27(4), 344-354.
Connor, A., Rainer, L. P., Simcox, J. B., & Thomisee, K. (2007). Increasing the delivery of health care services to migrant farm worker families through a community partnership model. Public Health Nursing, 24(4), 355-360.
DepKes, R. I. (2009). Sistem Kesehatan Nasional bentuk dan cara penyelenggaraan pembangunan kesehatan.
Fowler, M. D. M. (2008). Guide to the code of ethics for nurses: Interpretation and application. Nursesbooks. org.
Goberna-Tricas, J., Banús-Giménez, M. R., Palacio-Tauste, A., & Linares-Sancho, S. (2011). Satisfaction with pregnancy and birth services: the quality of maternity care services as experienced by women. Midwifery, 27(6), e231-e237.
Haas, J. S., Cook, E. F., Puopolo, A. L., Burstin, H. R., Cleary, P. D., & Brennan, T. A. (2000). Is the professional satisfac-tion of general internists associated with patient satisfaction?. Journal of General Internal Medicine, 15(2), 122-128.
Hidayat, A. A. (2014). Metodologi Penelitian Keperawatan dan Teknik Analisa Data. Jakarta: Salemba Medika.
Kozier, B. (2008). Fundamentals of nursing: concepts, process and practice. Pearson Education.
Lee, M. A., & Yom, Y. H. (2007). A comparative study of patients’ and nurses’ perceptions of the quality of nursing ser-vices, satisfaction and intent to revisit the hospital: A questionnaire survey. International Journal of Nursing Stud-ies, 44(4), 545-555.
Morris, C. G., Johnson, B., Kim, S., & Chen, F. (2008). Training family physicians in community health centers: a health workforce solution. Family Medicine, 40(4), 271.
Muninjaya, A.A.G. (2012). Manajemen Mutu Pelayanan Kesehatan. Jakarta: EGC
Nursalam. (2014). Manajemen Keperawatan: Aplikasi dalam Praktik Keperawatan Profesional. Jakarta: Salemba Medika
Satrianegara, M. F., & Saleha, S. (2009). Buku ajar organisasi dan manajemen pelayanan kesehatan serta ke-bidanan. Jakarta: Salemba Medika.
Scardina, S. A. (1994). SERVQUAL: a tool for evaluating patient satisfaction with nursing care. Journal of Nursing Care Quality, 8(2), 38-46.
Supranto, J. (2011). Pengukuran Tingkat Kepuasan Pelanggan. Jakarta: Rineka Cipta
Supriyanto, S., & Ernawati, M. (2010). Pemasaran Industri Jasa Kesehatan. Yogyakarta: Andi Offset
Teng, C. I., Dai, Y. T., Lotus Shyu, Y. I., Wong, M. K., Chu, T. L., & Tsai, Y. H. (2009). Professional commitment, patient safety, and patient‐perceived care quality. Journal of Nursing Scholarship, 41(3), 301-309.
Tjiptono, F. (2009). Prinsip-prinsip Total Quality Service. Yogyakarta: ANDI
Tribowo, C. (2013). Manajemen Pelayanan Keperawatan di Rumah Sakit. Jakarta: Trans Info Media
Tseng, M. L. (2009). A causal and effect decision making model of service quality expectation using grey-fuzzy DE-MATEL approach. Expert Systems with Applications, 36(4), 7738-7748.
Tzeng, H. M., Ketefian, S., & Redman, R. W. (2002). Relationship of nurses’ assessment of organizational culture, job satisfaction, and patient satisfaction with nursing care. International Journal of Nursing Studies, 39(1), 79-84.
World Health Organization. (2009). Global standards for the initial education of professional nurses and midwives (No. WHO/HRH/HPN/08.6). Geneva: World Health Organization.
Zarei, A., Arab, M., Froushani, A. R., Rashidian, A., & Tabatabaei, S. M. G. (2012). Service quality of private hospitals: The Iranian Patients' perspective. BMC Health Services Research, 12(1), 31.