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Growing Science » Authors » S. M. Ferdous Azam

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Naser Azad(82)
Mohammad Reza Iravani(64)
Zeplin Jiwa Husada Tarigan(62)
Endri Endri(45)
Muhammad Alshurideh(42)
Hotlan Siagian(39)
Jumadil Saputra(36)
Dmaithan Almajali(36)
Muhammad Turki Alshurideh(35)
Barween Al Kurdi(32)
Ahmad Makui(32)
Basrowi Basrowi(31)
Hassan Ghodrati(31)
Mohammad Khodaei Valahzaghard(30)
Sautma Ronni Basana(29)
Shankar Chakraborty(29)
Ni Nyoman Kerti Yasa(29)
Sulieman Ibraheem Shelash Al-Hawary(28)
Prasadja Ricardianto(28)
Haitham M. Alzoubi(27)


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Sort articles by: Volume | Date | Most Rates | Most Views | Reviews | Alphabet
1.

Assessing the interrelationships between customer satisfaction, perceived value and behavioral intention among Maldivians seeking medical care within medical tourism services: Empirical evidence from the Maldives Pages 1845-1854 Right click to download the paper Download PDF

Authors: Ahmed Ali Jaleel, Mohd Shukri Ab Yajid, Ali Khatibi, S. M. Ferdous Azam

DOI: 10.5267/j.msl.2021.1.019

Keywords: Behavioral Intention, Customer Satisfaction, Maldives, Medical care, Perceived Value, Structural Equation Modeling (SEM)

Abstract:
Empirical studies related to interrelationships between variables perceived value, customer satisfaction and behavioral intention conducted in the Maldives context and in the medical care industry is very rare. A quantitative cross-sectional study conducted in natural settings using a survey questionnaire to assess the interrelationships between above mentioned variables by utilizing a conceptual model created from three interrelationship models obtained from previous research. Data collected from willing participants across the 19 atolls resulting in a total of 385 responses obtained after data cleaning. A stratified proportionate random sampling method used. SPSS 25.00 and AMOS 23.00 used as analysis tools. The Sobel test applied to analyze the mediating effect of customer satisfaction on the relationship between perceived value and behavioral intention which confirmed a positive and significant relationship between perceived value, customer satisfaction and behavioral intention. Study rejected the hypothesis which test the mediation of customer satisfaction on the relationship between perceived value and behavioral intention. This study is first of its kind to generalize findings on Maldivian’s medical seeking behavior, and results helps policymakers, medical practitioners, medical institutions, and respective administrations to provide better customer perceived value towards providing higher customer satisfaction, which in effect improve customer behavioral intention towards medical care service providers.
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Journal: MSL | Year: 2021 | Volume: 11 | Issue: 6 | Views: 2550 | Reviews: 0

 
2.

An empirical analysis of Cambodian behavior intention towards mobile payment Pages 1941-1954 Right click to download the paper Download PDF

Authors: Nam Hung Do, Jacquline Tham, Abdol Ali Khatibi, S. M. Ferdous Azam

DOI: 10.5267/j.msl.2019.7.011

Keywords: Mobile payment (m-payment), Perceived transaction speed, Performance expectancy, Effort expectancy, Behavior intention

Abstract:
Mobile payment is becoming an evitable trend in the globe and is well expanding rapidly into emerging countries. Many research models are developed and confirmed that behavior intention is an important fact which decides the level of using mobile payment among users. The existing research models have made empirical evidences confirming behavior intention de-pended on performance and effort expectancy. This research expands previous empirical evidence by involving perceived transaction speed as an important explanatory variable to both performance expectancy and effort expectancy and also captures how behavior intention is influenced by performance expectancy and effort expectancy among Cambodian users. A total of 200 questionnaires were collected, analyzed and summarized for this study. Result reveals that performance expectancy and effort expectancy affect positively and significantly on behavior intention. Perceived transaction speed has a positive and significant relationship with effort expectancy but Perceived transaction does not have any positive and significant relationship with performance expectancy. Result from this study also concludes the role of perceived transaction speed which is affecting intention to use mobile payment among users. However, there are some limitations to be addressed for the future researches; this research may include larger samples to find out the clear effect on behavior intention of the end-users.
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Journal: MSL | Year: 2019 | Volume: 9 | Issue: 12 | Views: 3566 | Reviews: 0

 
3.

Factors influencing customers’ purchase decision of residential property in Selangor, Malaysia Pages 1341-1348 Right click to download the paper Download PDF

Authors: Dwi Rachmawati, Sakinah Shukri, S. M. Ferdous Azam, Ali Khatibi

DOI: 10.5267/j.msl.2019.5.016

Keywords: Quality, Price, Location, Promotion, Corporate image, Purchase decision, Residential, Property

Abstract:
This paper investigates the factors influencing on customers’ purchase decision of residential properties in Selangor, Malaysia. The study measures the effects of quality, price, location, promotion and corporate image on purchase decision by distributing some questionnaire among 312 randomly selected residents from some selected destinations at Selangor, Malaysia. Descriptive analysis and multiple regression analysis are used for analyzing the data. The findings reveal that quality, price, location, promotion, and corporate image positively and significantly influence on customers’ purchase decision. The results also indicate that location is the most important factor followed by price, quality, corporate image and promotion plays the smallest role on customers’ purchase intention. The study discusses the results and give constructive suggestions for promoting sales figures.
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Journal: MSL | Year: 2019 | Volume: 9 | Issue: 9 | Views: 28171 | Reviews: 0

 
4.

Factors influencing the information quality of local government financial statement and financial accountability Pages 1373-1384 Right click to download the paper Download PDF

Authors: Nur Dewi, S. M. Ferdous Azam, Siti Khalidah Mohd Yusoff

DOI: 10.5267/j.msl.2019.5.013

Keywords: Internal control system, Human resource competence, Information quality of financial statement, Financial accountability

Abstract:
The purpose of this paper is to study the effect of internal control system and human resource competence on information quality of local government financial statement and financial accountability. The method of collecting data is questionnaire which is distributed among 161 out of 303 population of employees of the Agency (Dinas) in the Government of South Sumatra Province, Indonesia. The collected data is processed by using SPSS 20.00 with t-test and Path Analysis. The result shows that internal control system and human resource competence positively influenced on the information quality of local government financial statement. Internal control system and human resource competence also influence positively on financial accountability both directly and indirectly mediated by the information quality of local government financial statement. Moreover, the information quality of local government financial statement directly and positively influence the financial accountability. The re-sults of this study can be beneficial for the government as input and material considerations in determining policies specifically related to improve the quality of information on government financial statements and financial accountability.
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Journal: MSL | Year: 2019 | Volume: 9 | Issue: 9 | Views: 17607 | Reviews: 0

 
5.

The influence of total quality management toward organization performance Pages 1397-1406 Right click to download the paper Download PDF

Authors: Yuni Pambreni, Ali Khatibi, S. M. Ferdous Azam, Jacquline Tham

DOI: 10.5267/j.msl.2019.5.011

Keywords: Total quality management, Organizational performance, Quality practices

Abstract:
This study is primarily focused on the effect of total quality management (TQM) on organization performance of Small and Medium Enterprises (SMEs) service sector in Selangor, Malaysia. The four critical elements of TQM; namely customer focus (X1), continuous improvement (X2), strategically based (X3), and total employee involvement (X4) are used as an important factors influencing on organization performance (Y). The necessary data are collected from 350 managers/owners of service sector SMEs in Selangor, Malaysia using some questionnaire. Multiple linear regression analysis is performed in this study by using SPSS 23. All hypotheses are positively fit with the conceptual model and show a positive impact of TQM on organization performance. The research finding indicate that TQM elements; namely customer focus, continuous improvement, strategically based, and total employee involvement have a positive and significant effects on organization performance.
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Journal: MSL | Year: 2019 | Volume: 9 | Issue: 9 | Views: 29295 | Reviews: 0

 
6.

Market structure and Islamic banking performance in Indonesia: An error correction model Pages 1407-1418 Right click to download the paper Download PDF

Authors: Alfi Maghfuriyah, S. M. Ferdous Azam, Sakinah Shukri

DOI: 10.5267/j.msl.2019.5.010

Keywords: Structure Conduct Performance, Market Structure, Islamic Banking, Performance

Abstract:
The research aims to highlight the importance of market structure and behavior on Islamic banking performance by using the Structure Conduct Performance (SCP) analysis to approximate the growth of Islamic banking performance in the short and long term using error correction model. The data used in this study is time series obtained from the financial statement of each Islamic bank, Fi-nancial Service Authority and Bank of Indonesia on Islamic banking statistics monthly reported from April, 2015 to October, 2018. Population of this study covers all Islamic commercial banks in Indonesia. The purposive sampling method is used to select samples based on criteria to get samples that are feasible to be analyzed. Error correction model is applied to characterize the joint dynamic of variables in both in the long and short term relationships. The Johansen co-integration results indicate a stable long term relation between market structure and Islamic banking performance. Results show that Market structure variable outside market share of financing in the long term had a significant effect on the Islamic banking performance, but in the short term market structure, the variable had no significant effect on the Islamic banking performance in Indonesia.
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Journal: MSL | Year: 2019 | Volume: 9 | Issue: 9 | Views: 3745 | Reviews: 0

 
7.

The effects of market orientation and innovation on competitive advantage and business performance of textile SMEs Pages 1419-1428 Right click to download the paper Download PDF

Authors: Udriyah Udriyah, Jacquline Tham, S. M. Ferdous Azam

DOI: 10.5267/j.msl.2019.5.009

Keywords: Market Orientation, Innovation, Competitive Advantage, Business Performance

Abstract:
This paper analyzes the effects of market orientation and innovation on competitive advantage and business performance. The method of collecting data is a designed questionnaire. The sample size is 150 textile SMEs in Selangor, Malaysia. Path analysis by operating SPSS 20.0 is used in analyzing the research. The result shows that market orientation and innovation had positive and significant effects on competitive advantage, partially. Market orientation and innovation give contributions to the competitive advantage of 46.3% while the rest of 54.7% are influenced by other variables which are not described in this study. Competitive advantage partially has a positive and significant influence on business performance. Market orientation and innovation also have significant effects on business performance both directly and indirectly through competitive advantage. Market orientation, innovation, and competitive advantage give contributions to the business performance of 58.4% while the rest of 41.6% are influenced by others variables which are not described in this study.
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Journal: MSL | Year: 2019 | Volume: 9 | Issue: 9 | Views: 20079 | Reviews: 0

 
8.

Enhancing the capacity of tax authorities and its impact on transfer pricing activities of FDI en-terprises in Ha Noi, Ho Chi Minh, Dong Nai, and Binh Duong province of Vietnam Pages 1299-1310 Right click to download the paper Download PDF

Authors: Hong Nhat Nguyen, Jacquline Tham, Ali Khatibi, S. M. Ferdous Azam

DOI: 10.5267/j.msl.2019.4.011

Keywords: Vietnam, Tax Authority Capacity, FDI, Transfer pricing

Abstract:
This study aims at discovering the relationship between the improvement in the capacity of tax authorities and its effect on the transfer pricing activities of foreign direct investment (FDI) enterprises in four provinces/cities of Vietnam: Ha Noi, Ho Chi Minh, Dong Nai, and Binh Duong province. These are the first localities in Vietnam to establish the Division of Transfer Pricing Inspectorate in local Tax Department, under the direction of General Department of Taxation of Vietnam. The paper then proposes a further study on how the tax authorities of Vietnam should improve their capacities to make FDI enterprises more compliant with the transfer pricing regulations in Vietnam. The authors deploy the method of quantitative research through collecting self-administered closed format questionnaires from people in charge of finance/accounting/transfer pricing of FDI enterprises operating in Ha Noi, Ho Chi Minh, Dong Nai, and Binh Duong province of Vietnam. The findings suggest that there was a strong probability that the capacity of tax authorities would impact on the transfer pricing activities of FDI enterprises in Ha Noi, Ho Chi Minh, Dong Nai, and Binh Duong of Vietnam. Vietnamese Government should enhance the capacity of the tax authorities; establish Transfer Pricing Inspectorate Division in all local Tax Departments of Vietnam. The authors believe that the improvement of tax officials’ capacity especially those in charge of transfer pricing auditing will prevent the FDI enterprises from transfer pricing manipulation, hence these enterprises will be more compliant to transfer pricing regulations of Vietnam. The most significant value of the study is to support Vietnamese policymakers, especially those in the field of Finance (Ministry of Finance, General Department of Taxation) to improve their capacity when carrying out transfer pricing audit in FDI enterprises. The more transparent and aggressive the tax officials are, the better these enterprises follow the regulations.
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Journal: MSL | Year: 2019 | Volume: 9 | Issue: 8 | Views: 4317 | Reviews: 0

 
9.

Analysis of customer behavioral intentions towards mobile payment: Cambodian consumer’s perspective Pages 1391-1402 Right click to download the paper Download PDF

Authors: Nam Hung Do, Jacquline Tham, S. M. Ferdous Azam, Abdol Ali Khatibia

DOI: 10.5267/j.ac.2020.8.010

Keywords: Mobile payment (m-payment), Perceived transaction speed, Performance expectancy, Social influence, Behavioral intention

Abstract:
The research was developed with main objective of verifying the effect of perceived transaction speed, performance expectancy and social influence on behavioral intention towards mobile payment services of Cambodian users. A research model was developed in which behavioral intention of mobile payment users was influenced directly by perceived transaction speed, performance expectancy and social influence. The effects of perceived transaction speed on performance expectancy and social influence were analyzed in the research. A successful 210 questionnaires were collected from real mobile payment users in Cambodia. It was identified that behavioral intention was significantly and positively influenced by perceived transaction speed, performance expectancy and social influence. However, the effects of perceived transaction speed on performance expectancy and social influence were not statistically significant. Based on these findings, some recommendations to government, commercial banks and private mobile payment providers in Cambodia were proposed.
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Journal: AC | Year: 2020 | Volume: 6 | Issue: 7 | Views: 2336 | Reviews: 0

 
10.

Conceptualizing the effects of corporate tax rate differentials on transfer pricing activities of FDI enterprises in Vietnam Pages 291-300 Right click to download the paper Download PDF

Authors: Hong Nhat Nguyen, Jacquline Tham, Ali Khatibi, S. M. Ferdous Azam

DOI: 10.5267/j.ac.2020.2.006

Keywords: Vietnam, Corporate tax rate differentials, FDI, Transfer pricing

Abstract:
The purpose of this paper is to evaluate the differentials effects of the tax rate on transfer pricing activities in foreign direct investment enterprises in Vietnam. The study then suggests further research on the determinants over transfer pricing activities of these enterprises to have better solutions in dealing with transfer mispricing in Vietnam. A quantitative research method involving self-administered closed-ended questionnaires were extended to Managing Directors/Chief Executive Officers, Tax Managers/ Directors, Chief Finance Officers or Heads of Finance from foreign direct investment enterprises in Vietnam. Findings indicate a strong relationship between corporate tax rate differentials and the transfer pricing activities in foreign direct investment enterprises in Vietnam. The findings support Vietnamese policymakers, academic researchers, auditors, investors to have further study on the effect of the tax rate on transfer pricing activities of the enterprises. Nevertheless, tax officials and accounting representatives can have in-depth knowledge with regards to transfer pricing activities which the outcome of this study aspires as guidance for better understanding the aspects of transfer pricing while doing business in Vietnam.
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Journal: AC | Year: 2020 | Volume: 6 | Issue: 3 | Views: 1766 | Reviews: 0

 
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