Processing, Please wait...

  • Home
  • About Us
  • Search:
  • Advanced Search

Growing Science » Tags cloud » Quality practices

Journals

  • IJIEC (777)
  • MSL (2643)
  • DSL (690)
  • CCL (528)
  • USCM (1092)
  • ESM (421)
  • AC (562)
  • JPM (293)
  • IJDS (952)
  • JFS (101)
  • HE (32)
  • SCI (26)

Keywords

Supply chain management(168)
Jordan(165)
Vietnam(151)
Customer satisfaction(120)
Performance(115)
Supply chain(112)
Service quality(98)
Competitive advantage(97)
Tehran Stock Exchange(94)
SMEs(89)
optimization(87)
Sustainability(86)
Artificial intelligence(85)
Financial performance(84)
Trust(83)
TOPSIS(83)
Job satisfaction(81)
Genetic Algorithm(78)
Factor analysis(78)
Social media(78)


» Show all keywords

Authors

Naser Azad(82)
Zeplin Jiwa Husada Tarigan(66)
Mohammad Reza Iravani(64)
Endri Endri(45)
Muhammad Alshurideh(42)
Hotlan Siagian(40)
Dmaithan Almajali(37)
Jumadil Saputra(36)
Muhammad Turki Alshurideh(35)
Ahmad Makui(33)
Barween Al Kurdi(32)
Hassan Ghodrati(31)
Basrowi Basrowi(31)
Sautma Ronni Basana(31)
Mohammad Khodaei Valahzaghard(30)
Shankar Chakraborty(29)
Ni Nyoman Kerti Yasa(29)
Haitham M. Alzoubi(28)
Sulieman Ibraheem Shelash Al-Hawary(28)
Prasadja Ricardianto(28)


» Show all authors

Countries

Iran(2192)
Indonesia(1311)
Jordan(813)
India(793)
Vietnam(510)
Saudi Arabia(478)
Malaysia(444)
China(231)
United Arab Emirates(226)
Thailand(160)
United States(114)
Ukraine(110)
Turkey(110)
Egypt(106)
Peru(94)
Canada(93)
Morocco(86)
Pakistan(85)
United Kingdom(80)
Nigeria(78)


» Show all countries
Sort articles by: Volume | Date | Most Rates | Most Views | Reviews | Alphabet
1.

The influence of total quality management toward organization performance Pages 1397-1406 Right click to download the paper Download PDF

Authors: Yuni Pambreni, Ali Khatibi, S. M. Ferdous Azam, Jacquline Tham

DOI: 10.5267/j.msl.2019.5.011

Keywords: Total quality management, Organizational performance, Quality practices

Abstract:
This study is primarily focused on the effect of total quality management (TQM) on organization performance of Small and Medium Enterprises (SMEs) service sector in Selangor, Malaysia. The four critical elements of TQM; namely customer focus (X1), continuous improvement (X2), strategically based (X3), and total employee involvement (X4) are used as an important factors influencing on organization performance (Y). The necessary data are collected from 350 managers/owners of service sector SMEs in Selangor, Malaysia using some questionnaire. Multiple linear regression analysis is performed in this study by using SPSS 23. All hypotheses are positively fit with the conceptual model and show a positive impact of TQM on organization performance. The research finding indicate that TQM elements; namely customer focus, continuous improvement, strategically based, and total employee involvement have a positive and significant effects on organization performance.
Details
  • 51
  • 1
  • 2
  • 3
  • 4
  • 5

Journal: MSL | Year: 2019 | Volume: 9 | Issue: 9 | Views: 29432 | Reviews: 0

 

® 2010-2026 GrowingScience.Com