How to cite this paper
Pambreni, Y., Khatibi, A., Azam, S & Tham, J. (2019). The influence of total quality management toward organization performance.Management Science Letters , 9(9), 1397-1406.
Refrences
Abusa, F. M., & Gibson, P. (2011). TQM implementation in developing countries: a case study of the
Libyan industrial sector. Benchmarking: An International Journal, 20(5), 693-711.
Ahmad, A., Khaled, A., Mohammad A. L., Jais, A. A. A., & Ibrahim, R. (2019). Budget hotels' online
guest reviews regarding customer satisfaction. The Journal of Social Sciences Research, 5(2), 522-
534.
ASEAN Statistics Division (ASEANStats). (n.d.). ASEAN states Database. Retrieved April 2018, from
https://data.aseanstats.org/
Cai, S. (2009). The importance of customer focus for organizational performance: a study of Chinese
companies. International Journal of Quality & Reliability Management, 26(4), 369-379.
Endara, Y.M., Ali, A.B., Yajid, M.S.A. (2019). The influence of culture in service quality leading to
customer satisfaction and moderation role of bank. Journal of Islamic Accounting and Business Research, 10(1), 134-154.
Evans, J. R. (2017). Quality & Performance Excellence: Management, Organization, and Strategy (8th
Ed.). Boston, USA: Cengage Learning.
Ghozali, I. (2016). Aplikasi Analisis Multivariate dengan Program IBM SPSS 23 (8th Ed.). Semarang:
Badan Penerbit Universitas Dipenogoro.
Ghozali, I. (2008). Aplikasi Analisis Multivariate dengan Program SPSS. Semarang: Badan Penerbit
Universitas Diponegoro.Goetsch, D. L., & Davis, S. B. (2016). Quality Management for Organizational Excellence: Introduction to Total Quality (8th Ed.). New Jersey, USA: Pearson Prentice Hall.
Goetsch, D. L., & Davis, S. B. (2016). Quality Management for Organizational Excellence: Introduction
to Total Quality Management. 8th ed., New Jersey: USA, Prentice Hall.
Haque, A., Sarwar, A., & Azam, F. (2014). Total quality management practices in the Islamic banking
industry: comparison between Bangladesh and Malaysian Islamic bank. International Journal of Ethics in Social Sciences, 2(1).
Khan, M. W. J., & Khalique, M. (2014). An overview of small and medium enterprises in Malaysia and
Pakistan: past, present and future scenario. Business and Management Horizons, 2(2), 38-49.
Li, J., Papadopoulos, C. T., & Zhang, L. (2016). Continuous improvement in manufacturing and service
systems. International Journal of Production Research, 54, 6281-6284.
Maletič, D., Maletič, M., & Gomišček, B. (2012). The relationship between continuous improvement and
maintenance performance. Journal of Quality in Maintenance Engineering, 18(1), 30-41.
1406
Mahfouz, S.S.A. (2019). TQM practices and organizational performance in the manufacturing sector in
Jordan: The mediating role of HRM practices and innovation. Journal of Management and Operational Research, 1(22).
Mohamud, G. Y., Muhamud, A. S., & Mohamed, B. H. (2015). The relationship between strategic management and organizational performance in Mogadishu-Somalia. European Journal of Research and
Reflection in Management Sciences, 3(2), 42-51.
Montgomery, D. C. (2013). Introduction to Statistical Quality Control (7th Ed.). USA: John Wiley &
Sons, Inc.
Oruma, B. W., Mironga, J. M., & Muma, B. O. (2014). Top management commitment towards implementation of Total Quality Management (TQM) in construction companies in Nakuru countyKenya. International Journal of Economics, Finance and Management Sciences, 2(6), 332-338.
Rahman, N., Othman, M., Yajid, M., Rahman, S., Yaakob, A., Masri, R., Ramli, S & Ibrahim, Z. (2018).
Impact of strategic leadership on organizational performance, strategic orientation and operational
strategy. Management Science Letters, 8(12), 1387-1398.
Ranasinghe, H. K. G. S., Yajid, M. S. A., Khatibi, A., & Azam, S. M. F. (2018). A systematic literature
analysis of entrepreneurial orientation and business performance. Journal of Business Economics and
Finance (JBEF), 7(3), 269-287.
Sekaran, U., & Bougie, R. (2016). Research Methods for Business: A Skill-Building Approach (7th Ed.).
Chichester, West Sussex, United Kingdom: John Wiley & Sons.
SME Corporation Malaysia. (n.d.). SME Statistics. Retrieved April 2018, From
http://www.smecorp.gov.my/index.php/en/policies/2015-12-21-09-09-49/sme-statistics
Sofijanova, E., & Chatleska, V. Z. (2013). Employee Involvement and Organizational Performance:
Evidence from the Manufacturing Sector in the Republic of Macedonia. Trakia Journal of Sciences,
11, 31-36. Retrieved from https://pdfs.semanticscholar.org/432c/aa34880b9ec5ad4a13a3775e2e1b9e1fb870.pdf
Sousa, S. D. (2007). The Continuous Improvement Process in Practice. ICQR 2007 - Proceedings of the
5th International Conference on Quality and Reliability, 118-122. Retrieved September 2018, from
https://www.researchgate.net/publication/287581009
Sugiyono. (2015). Statistika Untuk Penelitian. Bandung: Alfabeta.
Terziovski, M. (2001). The effects of continuous improvement and innovation management practice on
small to medium enterprise (SME) performance. Faculty of Economics and Commerce, The University of Melbourne, Australia, no date.
The Ministry of International Trade and Industry (MITI). (2017). MITI Report 2016. Retrieved from
http://www.miti.gov.my/miti/resources/MITI%20Report/MITI_REPORT_2016.pdf
Yunoh, M. N., & Ali, K. A. M. (2015a). TQM and Malaysian SMEs performance: The mediating roles
of innovation process. Journal of Scientific Research and Development, 2(10), 14-19.
Yunoh, M. N. M., & Ali, K. A. M. (2015b). Total quality management approach for malaysian SMEs:
Conceptual framework. International Journal of Business and Social Science, 6(1).
Libyan industrial sector. Benchmarking: An International Journal, 20(5), 693-711.
Ahmad, A., Khaled, A., Mohammad A. L., Jais, A. A. A., & Ibrahim, R. (2019). Budget hotels' online
guest reviews regarding customer satisfaction. The Journal of Social Sciences Research, 5(2), 522-
534.
ASEAN Statistics Division (ASEANStats). (n.d.). ASEAN states Database. Retrieved April 2018, from
https://data.aseanstats.org/
Cai, S. (2009). The importance of customer focus for organizational performance: a study of Chinese
companies. International Journal of Quality & Reliability Management, 26(4), 369-379.
Endara, Y.M., Ali, A.B., Yajid, M.S.A. (2019). The influence of culture in service quality leading to
customer satisfaction and moderation role of bank. Journal of Islamic Accounting and Business Research, 10(1), 134-154.
Evans, J. R. (2017). Quality & Performance Excellence: Management, Organization, and Strategy (8th
Ed.). Boston, USA: Cengage Learning.
Ghozali, I. (2016). Aplikasi Analisis Multivariate dengan Program IBM SPSS 23 (8th Ed.). Semarang:
Badan Penerbit Universitas Dipenogoro.
Ghozali, I. (2008). Aplikasi Analisis Multivariate dengan Program SPSS. Semarang: Badan Penerbit
Universitas Diponegoro.Goetsch, D. L., & Davis, S. B. (2016). Quality Management for Organizational Excellence: Introduction to Total Quality (8th Ed.). New Jersey, USA: Pearson Prentice Hall.
Goetsch, D. L., & Davis, S. B. (2016). Quality Management for Organizational Excellence: Introduction
to Total Quality Management. 8th ed., New Jersey: USA, Prentice Hall.
Haque, A., Sarwar, A., & Azam, F. (2014). Total quality management practices in the Islamic banking
industry: comparison between Bangladesh and Malaysian Islamic bank. International Journal of Ethics in Social Sciences, 2(1).
Khan, M. W. J., & Khalique, M. (2014). An overview of small and medium enterprises in Malaysia and
Pakistan: past, present and future scenario. Business and Management Horizons, 2(2), 38-49.
Li, J., Papadopoulos, C. T., & Zhang, L. (2016). Continuous improvement in manufacturing and service
systems. International Journal of Production Research, 54, 6281-6284.
Maletič, D., Maletič, M., & Gomišček, B. (2012). The relationship between continuous improvement and
maintenance performance. Journal of Quality in Maintenance Engineering, 18(1), 30-41.
1406
Mahfouz, S.S.A. (2019). TQM practices and organizational performance in the manufacturing sector in
Jordan: The mediating role of HRM practices and innovation. Journal of Management and Operational Research, 1(22).
Mohamud, G. Y., Muhamud, A. S., & Mohamed, B. H. (2015). The relationship between strategic management and organizational performance in Mogadishu-Somalia. European Journal of Research and
Reflection in Management Sciences, 3(2), 42-51.
Montgomery, D. C. (2013). Introduction to Statistical Quality Control (7th Ed.). USA: John Wiley &
Sons, Inc.
Oruma, B. W., Mironga, J. M., & Muma, B. O. (2014). Top management commitment towards implementation of Total Quality Management (TQM) in construction companies in Nakuru countyKenya. International Journal of Economics, Finance and Management Sciences, 2(6), 332-338.
Rahman, N., Othman, M., Yajid, M., Rahman, S., Yaakob, A., Masri, R., Ramli, S & Ibrahim, Z. (2018).
Impact of strategic leadership on organizational performance, strategic orientation and operational
strategy. Management Science Letters, 8(12), 1387-1398.
Ranasinghe, H. K. G. S., Yajid, M. S. A., Khatibi, A., & Azam, S. M. F. (2018). A systematic literature
analysis of entrepreneurial orientation and business performance. Journal of Business Economics and
Finance (JBEF), 7(3), 269-287.
Sekaran, U., & Bougie, R. (2016). Research Methods for Business: A Skill-Building Approach (7th Ed.).
Chichester, West Sussex, United Kingdom: John Wiley & Sons.
SME Corporation Malaysia. (n.d.). SME Statistics. Retrieved April 2018, From
http://www.smecorp.gov.my/index.php/en/policies/2015-12-21-09-09-49/sme-statistics
Sofijanova, E., & Chatleska, V. Z. (2013). Employee Involvement and Organizational Performance:
Evidence from the Manufacturing Sector in the Republic of Macedonia. Trakia Journal of Sciences,
11, 31-36. Retrieved from https://pdfs.semanticscholar.org/432c/aa34880b9ec5ad4a13a3775e2e1b9e1fb870.pdf
Sousa, S. D. (2007). The Continuous Improvement Process in Practice. ICQR 2007 - Proceedings of the
5th International Conference on Quality and Reliability, 118-122. Retrieved September 2018, from
https://www.researchgate.net/publication/287581009
Sugiyono. (2015). Statistika Untuk Penelitian. Bandung: Alfabeta.
Terziovski, M. (2001). The effects of continuous improvement and innovation management practice on
small to medium enterprise (SME) performance. Faculty of Economics and Commerce, The University of Melbourne, Australia, no date.
The Ministry of International Trade and Industry (MITI). (2017). MITI Report 2016. Retrieved from
http://www.miti.gov.my/miti/resources/MITI%20Report/MITI_REPORT_2016.pdf
Yunoh, M. N., & Ali, K. A. M. (2015a). TQM and Malaysian SMEs performance: The mediating roles
of innovation process. Journal of Scientific Research and Development, 2(10), 14-19.
Yunoh, M. N. M., & Ali, K. A. M. (2015b). Total quality management approach for malaysian SMEs:
Conceptual framework. International Journal of Business and Social Science, 6(1).