Total quality management (TQM) stresses strategy development, data collecting, and communication in order to improve the firm's discipline and quality. To be more specific, overall quality management is a management method used to achieve long-term success by focusing on consumers. Therefore, the current study examines the role of total quality management (including design development, continuous improvement, and supplier involvement) in developing supply chain management (SCM) in Jordanian companies. The present research population comprises all Jordanian companies. Using a quantitative research approach, a random sample of 210 workers in Jordanian companies was chosen for the current study. The direct effects results showed that design development, continuous improvement, and supplier involvement had a significant positive effect on supply chain management (p≤0.05).

Over the last few years, knowledge has become part of the operations, both at the productive and service level; being considered as an important resource in companies, since it can generate competitive advantage. The objective was to determine the relationship between the activities developed by the companies from Nonaka & Takeuchi's (1995) approach and the creation of qualitative and quantitative value in 150 micro-entrepreneurs from different sectors. Partial least squares regression technique was used for data analysis and the results showed a direct relationship between socialization, combination and internalization and value creation; on the other hand, the relationship between externalization and value creation was inverse. For all relationships the p-value ensured the significance of them; finally, the study proposes the generation of intra and inter-organizational relationships for the creation, dissemination and use of knowledge in companies.

The aim of this study is to identify the benefits of digital supply chain and explore the effects of these benefits of the adoption of digital supply chain. The study was conducted using data collected by a questionnaire from a sample consisting of supply chain informant employees from companies in the food industry. Three benefits were selected for the current study, which are supply chain agility, organizational performance, and supply chain risk management. The results showed that digital supply chains have numerous benefits from which these three benefits have significant positive effects on digital supply chain adoption. Therefore, it was concluded that companies’ adoption of digital supply chains depends on a bundle of benefits not only related to the supply chain itself such as supply chain agility and risk management but also incorporates the company as a whole in terms of its organizational performance. It was recommended that companies should recognize the benefits of digital supply chains and make their decisions based on the desired outcomes of DSCs.

The purpose of this study was to analyze the effects of customer satisfaction, service quality, perceived value and brand image on consumer loyalty through a quantitative method. The research was conducted in schools in Indonesia. The sample of respondents in this study were 308 of owners of Small and Medium Enterprises (SMEs). The sampling method used was simple random sampling. Data collection techniques were accomplished using online questionnaires through social media. The measurement scale in this study was a Likert scale with a range of 1-7 and data analysis was performed using structural equation modeling (SEM) with data processing software SmartPLS software. The independent variables in this study were customer satisfaction, perceived service quality, perceived value, and brand image, while the dependent variable was customer loyalty. Based on the results of the study, it was found that satisfaction has a positive and significant effect on consumer loyalty. However, perceived service quality, perceived value and brand image had no significant effects on consumer loyalty.

In literature, several core studies have addressed the effects of industries in general, and the investments in Qualified Industrial Zones (QIZ) on the environment, adding up to the pollution risks resulting from these investments. What distinguish this study is that it dealt with investments in the QIZ in Jordan and its risks on the environment beside some other sectors that participate in polluting the environment such as the production sector represented by the GDP, the population sector, and the number of vehicles used during the study period that covered 1999 to 2017. This study used the ordinary least squares (OLS) method to examine the impact of investments in QIZ on the quality of the environment and its imbalances. It’s found that there is a clear negative effect of investments in the QIZ on the environment quality in Jordan in addition to the negative impact that is not less risky on the environment created by the other sectors.

MSMEs in the ceramics industry are still experiencing a difficult period even though they have entered the post-pandemic period. Will competitive advantage be created from supply chain collaboration in terms of obtaining resource information which will ultimately create innovation and increase market demand? This research involved 200 ceramic MSMEs in Bali with the condition that the perpetrators had been running their business for more than one year, analyzed with SEM-PLS with the SmartPls processing tool. The results show that the relationship between market demands has a positive effect on competitive advantage and will give a boost to the performance of ceramics SMEs. While the collaborative relationship of innovation value does not have a positive effect on performance and competitive advantage because so far ceramic SMEs, especially photocatalysts, are still relatively new and are still running their business in one small group and no organization has yet been formed to support the acquisition of information related to the innovations to be carried out. This research also shows that the mediation of competitive advantage is the perfect mediation in creating market demand in improving the performance of MSMEs.

Blockchain technology is revolutionizing all sectors of industries including the healthcare one. Blockchain technology applications have been realized in healthcare as they have the potential to revolutionize healthcare systems. Integrating blockchain into the design of supply chain design leads to decentralizing the management of the supply chain, and, in turn, improves workflow efficiency and reduces the various security threats. Therefore, this study aimed at examining the impact of integrating blockchain technology, into supply chain practices, on supply chain transparency and resilience. By adopting the organizational information processing theory, this study developed a research model that explored the impact of blockchain technology features including data quality, smart contracts, and traceability on supply chain resilience and transparency. Furthermore, this study examined the effect of supply chain transparency on supply chain resilience. The data was collected, from healthcare industry personnel, in Jordan, using an electronic survey. In total, 215 participants responded to the questionnaire. RStudio- 2022.07.1 was used to conduct the data analysis. Results revealed that data quality significantly and positively affects supply chain transparency and resilience. In addition to that, results indicated that while smart contracts are positively related to supply chain transparency, they do not affect supply chain resilience. Also, traceability was found to be positively related supply chain transparency and resilience. Finally, it was found that blockchain-driven supply chain transparency positively impacts blockchain-driven supply chain resilience. The results imply that integrating blockchain technology into the supply chain can enhance both supply chain transparency and resilience, and, in turn, provide the supply chain the capability of recovering to its original state should it encounter disruptive events. The outcomes of this study can help supply chain managers and other stakeholders to develop strategies and tactics to best utilize blockchain technology to enhance blockchain-driven supply chain transparency and resilience.

This research aimed to know the influence of accessibility and cargo transport regulations on the operational performance mediated by logistics effectiveness in the Class II Port of Jayapura, Papua Province. Several main problems in the object of this research were the existence of operational hour limitation regulation which made cargo delivery not maximally run, limited road network and roads in the port area, as well as the occurrence of congestion if cargo ships and passenger ships arrived at the port at the same time. This research used Structural Equation Modelling with Smart3PLS-SEM. The sampling technique used probability sampling and was conducted in the Port of Jayapura. The respondents were as many as 250 people consisting of shipping business players, transportation service providers, Harbormaster’s office, and the Port Authority. The result of the analysis and discussion indicated that logistics effectiveness was a reinforcing factor in the achievement of port operational performance. The existing obstacles could be overcome through road infrastructure improvement, traffic engineering, continuous policy improvement, and port facility and infrastructure improvement. The key finding was the necessity of an information technology system used for the ship's loading and unloading activities digitally to be utilized by the stakeholders, shipping companies, stevedoring companies, expedition companies, and cargo owners.

With the rapid development of international business activities and internationalization, export plays an important role in the existence and growth of businesses. Handicrafts, despite not being an essential product, have always been rated as a potential product for sustainable development and export. In Vietnam, a country with a lot of long-existing traditional handicraft villages, the export of handicrafts has always been considered as an advantageous activity that largely contributes to the economy as well as the society. According to statistics from the Vietnam Handicraft Exporter Association, every 1 million USD worth of handicraft export creates profit 5 to 10 times higher than that of the exploitation industry; as well as provides work for three to five thousand employees. Despite this fact, in the last few years the handicraft export in Vietnam has been modest and not fulfilled fully to its potential. In comparison with other export products, the export turnover of handicrafts still accounts for a low proportion. Recognizing this issue, the present study developed a model to analyze the effects of some certain factors to the handicraft export activity in Vietnam. The results of this paper will contribute to current literature as well as propose some solutions to promote the handicraft export in Vietnam.

The Jordanian banking sector has been able to achieve remarkable growth rates at various levels. This sector is based on a robust infrastructure and is subject to the supervision of the Central Bank, which guarantees the likes of banks operating to financial reporting standards in order to maintain good financial soundness indicators. Therefore, this study aimed to examine the impact of strategic agility on the financial performance of commercial banks in Jordan. The study population was represented by senior managers. The purposeful sampling method was used to collect primary data from (188) respondents who constituted (81.74%) of the sent questionnaires. Structural Equation Modeling (SEM) was applied to test the study's hypotheses. The results showed that strategic agility had a positive impact on financial performance, as the greatest impact was strategic sensitivity, followed by resource fluidity, and finally leadership unity. This study contributed to the development of a logical framework supported by empirical evidence about the possibility of developing financial performance in dynamic environments. Hence, senior managers recommended focusing on making rational decisions derived from studying the reality of the work environment and adjusting organizational structures to become more flexible in response to the volatile business environment.