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Sort articles by: Volume | Date | Most Rates | Most Views | Reviews | Alphabet
1.

The impact of logistics management on logistics service performance: A study on maritime transportation services in Oman Pages 2113-2122 Right click to download the paper Download PDF

Authors: Raed Awashreh, Abdelsalam Hamid, Badur Elgasim Mohamed, Hussein Al Farsi

DOI: 10.5267/j.uscm.2024.7.004

Keywords: Logistics management, Maritime transportation, Transportation service performance, Service quality, Customer satisfaction

Abstract:
This study aims to investigate the impact of logistic management on maritime transportation Service Performance in Oman. According to the resource-based view theory, firms with an inward organizational focus believe that performance stems from unique resources and capabilities specific to the firm. Based on this premise, successful companies aim to cultivate distinctive capabilities, often of intangible nature, to drive future competitiveness. This descriptive study examines the impact of logistic management on maritime transportation service performance. Based on a non- probability sample of 200 respondents from logistics and maritime transport service companies. The relationship between variables was analyzed using structural calculation modeling. The results showed that five out of the nine hypotheses were all positively and significantly supported (supply to services quality, transportation to cost, transportation to services quality, transportation to time and warehousing to cost). While the relationship between (supply to cost, supply to time, warehousing to service quality, warehousing to time) were not supported. The study focuses on the one maritime service provider in Oman, thus precluding the generalizability of findings to other logistics service or logistics areas.
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Journal: USCM | Year: 2024 | Volume: 12 | Issue: 4 | Views: 903 | Reviews: 0

 
2.

The role of asset management on project performance moderated by environmental dynamism on Indonesia's mining project Pages 2123-2136 Right click to download the paper Download PDF

Authors: Widhi Setya Wahyudhi, Lim Sanny, Boto Simatupang, Asnan Furinto

DOI: 10.5267/j.uscm.2024.7.003

Keywords: Asset Management, Information Technology Capability, Sustainability, Project Performance

Abstract:
In Indonesia, the success of coal extraction largely depends on the role of mining contractors. One of these successes is determined by proper asset management amidst uncertainty in the coal business, such as sustainability and digitalization issues. However, research that identifies the role of asset management in improving the performance of mining projects is still rare. Therefore, this research investigates the impact of Information technology capability, sustainability practices, and asset management on improving the performance of coal mining contractor projects in Indonesia. This research uses quantitative methods, with questionnaire data filled in by 128 project managers of mining contractor projects spread across Indonesia and analyzed by applying structural equation modeling (SEM). The findings indicate that Information technology capability and sustainability practices have a substantial and beneficial effect on improving asset management, which then enhances the performance of mining contractors. Interestingly, there is no direct impact of Information technology capability and sustainability practices on the operational performance of mining projects, so asset management is highly needed. The originality of this study is in the recognition of asset management as a valuable asset for firms that have integrated Information technologies & sustainability practices, as it promotes improved operational performance of projects, and there is still rarely any previous research that examines sustainability practices and asset management, especially mining projects. This research contributes to developing the resource-based view (RBV) theory and also contributes managerially to the practices that mining contractors must carry out when dealing with uncertain business situations.
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Journal: USCM | Year: 2024 | Volume: 12 | Issue: 4 | Views: 861 | Reviews: 0

 
3.

The mediating role of social media marketing effectiveness in the relationship between customer engagement and brand loyalty: A study of Amazon as a retail brand stor Pages 2137-2152 Right click to download the paper Download PDF

Authors: Sohail Mohamad Bani Mustafa, Fawzi Altaany, Mohannad Mohammad Ebbini, Abd Al-Salam Ahmad Al-Hamad, Salim Naif Alkaraky, Ahmad Y. A. Bani Ahmad, Alrefai A Alaa

DOI: 10.5267/j.uscm.2024.7.002

Keywords: Cognitive Engagement, Emotional Engagement, Behavioral Engagement, Transactional Engagement, Social Engagement, Social Media Marketing Effectiveness, Brand Loyalty

Abstract:
This study aims to examine the mediating role of social media marketing effectiveness in the relationship between customer engagement dimensions (cognitive, emotional, behavioral, transactional, and social) and brand loyalty in the context of Amazon as a retail brand store. A quantitative approach was adopted, employing a survey-based method to collect data from 320 consumers who engage with Amazon as a retail brand store on social media platforms. Findings reveal positive effects of cognitive, emotional, transactional, and social engagement on brand loyalty and social media marketing effectiveness. However, behavioral engagement exhibited a negative impact. Social media marketing effectiveness positively influenced brand loyalty and mediated the relationships between customer engagement dimensions and brand loyalty. This study contributes to literature by challenging assumptions and providing insights into the interplay among customer engagement dimensions, social media marketing effectiveness, and brand loyalty. This offers brands the opportunity to promote and increase their awareness with the use of social media to interact with existing customer base that will boost loyalty in the long run. Only a few studies have examined social media marketing effectiveness as a mediator between customer engagement dimensions and brand loyalty. Therefore, this work endeavors to fill this gap by investigating consumer engagement, social media marketing and brand loyalty in an age when the internet plays an important role.
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Journal: USCM | Year: 2024 | Volume: 12 | Issue: 4 | Views: 1180 | Reviews: 0

 
4.

Green supply chain management and firm efficiency in an emerging economy Pages 2153-2158 Right click to download the paper Download PDF

Authors: Thi Van Khanh Vo

DOI: 10.5267/j.uscm.2024.7.001

Keywords: Green, Supply chain management, Efficiency

Abstract:
Developing green supply chains is a solution that many countries pursue to improve supply chain efficiency and thereby make businesses and the economy more efficient and optimal. Researching the impact of green supply chain management on the performance of businesses in Vietnam, the study conducted a survey of 210 businesses operating in Vietnam and through quantitative analysis, the research results showed that the green supply chain practices help the supply chain develop more sustainably and thus can improve business performance. Research also suggests that business leadership and strategic planning ability have a positive impact on business performance.
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Journal: USCM | Year: 2024 | Volume: 12 | Issue: 4 | Views: 1015 | Reviews: 0

 
5.

Investigating the influence of omnichannel retailing on consumer decision making in the Jordanian market Pages 2159-2166 Right click to download the paper Download PDF

Authors: Abdullah Matar Al-Adamat, Atalla Fahed Alserhan, Hanan Mohammad Almomani, Jafar Ahmad Alserhan, Ahmad Esoud Alkhawaldeh

DOI: 10.5267/j.uscm.2024.6.014

Keywords: Omnichannel Retailing, Consumer Decision Making, Students, Privet Universities, Jordan

Abstract:
The present research investigates the use of omnichannel retailing and its influence on the Jordanian market, focusing on four important dimensions: integration, fulfilment, usability, and seamlessness. This study attempts to answer how strategies of omnichannel affect purchase-decisions and satisfaction of customers among students at private universities in Jordan as expectations for integrated purchase experiences that combine physical and digital channels continue to rise. Using Structural Equation Modelling (SEM), this study empirically examines the relationships between various dimensions of omnichannel retailing and consumer decision-making. The findings reveal that strong integration across sales channels, fast delivery options, simple interfaces, and seamless transitions significantly enhance consumer decision-making. This underscores the importance of robust infrastructure facilities, dependable information availability options, flexible fulfillment methods, user-friendly interface designs as well as a smooth customer support system which all together make for a great shopping experience. Thus, local retailers are given clear recommendations to invest in current systems by diversifying their delivery alternatives, improving mobile platforms, and using data analytics to match marketing efforts. The main focus of this paper is effective merchandising practices that can help retailers connect with consumers effectively during changing market situations. Moreover, there are several lessons from this research for businesses operating under stiff competition but with the increasing needs of modern-day consumers.
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Journal: USCM | Year: 2024 | Volume: 12 | Issue: 4 | Views: 679 | Reviews: 0

 
6.

The influences of sustainability practices and IT capability on project operational performance through supply chain resilience in Indonesia's coal mining contractors Pages 2167-2182 Right click to download the paper Download PDF

Authors: Widhi Setya Wahyudhi, Lim Sanny, Boto Simatupang, Asnan Furinto

DOI: 10.5267/j.uscm.2024.6.013

Keywords: Supply Chain Resilience, Sustainability Practices, Environmental Dynamism, Coal Mining Contractor

Abstract:
Coal mining is a very important sector in Indonesia, but there has been a decline in the realization of coal production in recent years, so this can reduce state revenues. One of the big challenges in the mining sector is the uncertainty of the mining business, such as information technology and sustainability concerns, that affect the mining industry's supply chain procedure. The purpose of this examination is to identify and determine the performance of supply chain resilience in the face of business uncertainty by determining the function of IT capabilities and sustainability practices in coal mining contractors. This research was conducted using a quantitative research method approach that was carried out using a structured survey instrument. The methodology employed in this study is built on purposive sampling, which is a non-probability selection method. The researchers used the Structural Equation Model (SEM) to examine data that were gathered from a sample of 128 project managers of coal mining contractors in Indonesia. The findings of this study demonstrated that project operational performance was significantly and favorably impacted by supply chain resilience. Additionally, a major and advantageous mediating IT skill in the operational execution of projects is supply chain resilience. Furthermore, it was shown that the use of IT capacity and the implementation of sustainability practices had a noteworthy and favorable influence on enhancing the performance of mining contractor projects. This research also provides information that environmental dynamism does not significantly moderate supply chain resilience on mining project performance. The novelty of this research is the contribution of supply chain resilience as an important resource for organizations that are integrated with IT capabilities to encourage increased project operational performance, especially for coal mining contractors. Additionally, research is still rarely carried out in between sustainability practices and supply chain resilience in the mining sector. It is concluded that coal mining contractor projects need to build supply chain resilience at the site amidst the uncertainty of the coal mining business.
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Journal: USCM | Year: 2024 | Volume: 12 | Issue: 4 | Views: 683 | Reviews: 0

 
7.

The mediating role of competitive advantage in the relationship between total quality management, entrepreneurial orientation, organizational innovation, and organizational performance Pages 2183-2196 Right click to download the paper Download PDF

Authors: Shaker M. Al-Kahtani, Abdul-Wasea Abdul-Ghani Saif Al-Mekhlafi

DOI: 10.5267/j.uscm.2024.6.012

Keywords: Total quality management, Entrepreneurial orientation, Organizational innovation, Competitive advantage, Organizational performance, SmartPLS 4, Large Saudi industrial companies

Abstract:
The study aimed to know the positive impact of TQM, EO, and OI on OP, in addition to the indirect impact of TQM, EO, and OI on OP when using CA as an intermediary variable. The study sample consisted of all (307) employees in senior and middle departments working in total quality. Random sampling was the sampling technique strategy used in this study. For the measurements in this investigation, a closed questionnaire from previous research was used. The primary data analysis technique in this study was to evaluate the measurement model and structural model using SmartPLS (4.01). The discriminant and convergent validity of the measurement model was assessed. The results of the study show that in addition to having a direct and positive effect on OP, TQM, EO and OI also have an indirect and positive effect on OP when CA is used as a mediating variable. According to the study, OI, TQM, and EO should receive equal attention from major local industrial enterprises operating in the Kingdom of Saudi Arabia. As one of the most important management strategies for advancing management thought, large local Saudi industrial companies should also implement and ensure the success of a management program. Comprehensive quality and pioneering orientation. These strategies have been proven to be successful in helping organizations solve problems related to productivity or service quality.
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Journal: USCM | Year: 2024 | Volume: 12 | Issue: 4 | Views: 1116 | Reviews: 0

 
8.

Analysis of factors affecting purchase intention of slow-fashion products by applying the extended theory of planned behavior Pages 2197-2206 Right click to download the paper Download PDF

Authors: Tania Adialita, Fiki Annur Ramadanti, Asokan Vasudevan, Suleiman Ibrahim Shelash Mohammad, Sriganeshvarun Nagaraj, Arasu Raman, Kumarashvari Subramaniam

DOI: 10.5267/j.uscm.2024.6.011

Keywords: Environmental Knowledge, Perceived Consumers Effectiveness, Slow-Fashion, Theory of Planned Behavior, Willingness to Pay Premium

Abstract:
Slow fashion is a new movement in the textile industry, where slow production mode and more ethical business processes are highly considered. This movement is an alternative to buying fast fashion productsto achieve a sustainable pattern. The theory of planned behavior also includes attitudes, subjective norms, and perceived behavior control, which are commonly used to analyze the patterns of green attitudinal variables through other additional principles, namelythe willingness to pay a premium, consumer effectiveness, and environmental knowledge. Therefore, this study analyzed factors influencing purchase intention of slow-fashion products. In this analysis, a randomized questionnaire was implemented and distributed to 140 Generation Z people in West Java Province, Indonesia. Structural equation modelingwas also used to test the fit model and path analysis of attitudes mediating green products knowledge on the intensity of buying slow-fashion products. The results showed that the three main variables of TPB and other influential/significant expanding principles were observed, except consumers' perceived effectiveness did not affect purchase intention. The limitations also prioritized the need for more experimental loci capable of being developed at different points. Moreover, the results obtained were beneficial for both academic and managerial purposes. This proved that green product purchasing behavior analysis needs to be academically improved, specifically for slow-fashion in developing countries. Managerial suggestions also increased green knowledge of fashion products through descriptive analysis. These suggestions enhanced consumers' understanding of the effective reduction of textile waste by purchasing fashion products.
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Journal: USCM | Year: 2024 | Volume: 12 | Issue: 4 | Views: 1214 | Reviews: 0

 
9.

The nexus between green HR practices and firm sustainable performance in Saudi Arabia manufacturing industry: The role of green innovation and green transformation leadership Pages 2207-2220 Right click to download the paper Download PDF

Authors: Megren Abdullah Altassan

DOI: 10.5267/j.uscm.2024.6.010

Keywords: Green Performance management and Appraisal, Green Training and Development, Green Compensation and Reward, Green Innovation, Green Transformation Leadership, Firm Sustainable Performance

Abstract:
Environment concerns are now important for every business, especially manufacturing concerns due to imposing regulation regarding ecological performance. The quantitative study aims to investigate the impact of factors including green performance management and appraisal, green training and development and green compensation and reward on firm sustainable development of the manufacturing sector in Saudi Arabia. Furthermore, determine the mediating role of green innovation and green transformation leadership. Therefore, the role of these variables in causing actions of sustainability, through the purposive sampling we applied the administration of an online questionnaire to a sample of 350 employees of different levels from 40 manufacturing concerns. The study findings discovered that green human resource management practices positively influence firm sustainable performance. Additionally, the results indicated that green innovation and transformational leadership play an affirmative role in sustainable performance. Green innovation and transformational leadership partially mediate the link between green human resource management practices and firm sustainable performance. This study's findings provide a platform for policymakers and researchers in manufacturing firms to put green human resource-based approaches into practice to strengthen the employees’ environmental commitment and enhance sustainable performance. On the other hand, this study has given a holistic vision of green human resource management practices, green innovation, transformational leaders, and sustainable performance. This research can be reflected as a rock on which other research projects will be built and provide empirical evidence regarding the connection.
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Journal: USCM | Year: 2024 | Volume: 12 | Issue: 4 | Views: 848 | Reviews: 0

 
10.

The impact of supply chain management on firm performance: The case of Vietnam Pages 2221-2226 Right click to download the paper Download PDF

Authors: Nguyen Dinh Hoan, Nguyen Thi Thao Anh, Nguyen Thi Lan Anh

DOI: 10.5267/j.uscm.2024.6.009

Keywords: Supply chain management, Leverage, Firm performance

Abstract:
The objective of the research is to determine the impact of supply chain management and enterprise factors on enterprise performance. Research results showed that improving supply chain efficiency can improve business performance, so the governments should improve supply chain efficiency, especially perfecting the green supply chain to increase the operational efficiency of businesses and the economy. The study also suggests that businesses should seek equity financing to further improve business performance, and at the same time need to improve debt management capabilities to help businesses be more capable and achieve high financial efficiency.
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Journal: USCM | Year: 2024 | Volume: 12 | Issue: 4 | Views: 642 | Reviews: 0

 
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