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Growing Science » Uncertain Supply Chain Management » Determinants that influence cargo performance in the airport industry with knowledge sharing and knowledge management as mediating variables

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Uncertain Supply Chain Management

ISSN 2291-6830 (Online) - ISSN 2291-6822 (Print)
Quarterly Publication
Volume 13 Issue 4 pp. 733-742 , 2025

Determinants that influence cargo performance in the airport industry with knowledge sharing and knowledge management as mediating variables Pages 733-742 Right click to download the paper Download PDF

Authors: Subur Karyatun, Christian Kuswibowo, Mochamad Soelton, Anees Jane Ali

DOI: 10.5267/j.uscm.2024.10.002

Keywords: Airports Management, Quality of Work Life, Knowledge Management, Organizational Citizenship Behavior, Job Satisfaction, Knowledge sharing, Self efficacy

Abstract: As one of the busiest airports in the world, organizational performance is the main focus. Problems that occur in organizations are many employees who complain about their work, employees who cannot fully comply with applicable regulations and policies, many employees who often come late to the office and do not comply with working hours according to the work times determined by the company. This research aims to analyze and test the influence of Quality of Work Life (QWL) and Knowledge Management on Organizational Citizenship Behavior which is mediated by Job Satisfaction, moderated by Knowledge Sharing and Self Efficacy at Angkasa Pura. The population in this research was Angkasa Pura Indonesia employees, totaling 151 people. The sample used was 110 employees which was calculated based on the Slovin formula. The sampling method uses convenience sampling. The data collection method uses a survey method, with the research instrument being a questionnaire. This research method uses the Partial Least Square (PLS) data analysis method using SmartPLS 3.0 software. The research results show that the quality of work life has no effect on organizational citizenship behavior. Knowledge management has a positive and significant effect on organizational citizenship behavior. Quality of work life and Knowledge management has a positive and significant effect on job satisfaction. Job satisfaction has a positive and significant effect on organizational citizenship behavior. Job satisfaction is unable to mediate the influence of quality of work life on organizational citizenship behavior. Job satisfaction is able to partially mediate the influence of knowledge management on organizational citizenship behavior.

How to cite this paper
Karyatun, S., Kuswibowo, C., Soelton, M & Ali, A. (2025). Determinants that influence cargo performance in the airport industry with knowledge sharing and knowledge management as mediating variables.Uncertain Supply Chain Management, 13(4), 733-742.

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Journal: Uncertain Supply Chain Management | Year: 2025 | Volume: 13 | Issue: 4 | Views: 347 | Reviews: 0

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