As one of the busiest airports in the world, organizational performance is the main focus. Problems that occur in organizations are many employees who complain about their work, employees who cannot fully comply with applicable regulations and policies, many employees who often come late to the office and do not comply with working hours according to the work times determined by the company. This research aims to analyze and test the influence of Quality of Work Life (QWL) and Knowledge Management on Organizational Citizenship Behavior which is mediated by Job Satisfaction, moderated by Knowledge Sharing and Self Efficacy at Angkasa Pura. The population in this research was Angkasa Pura Indonesia employees, totaling 151 people. The sample used was 110 employees which was calculated based on the Slovin formula. The sampling method uses convenience sampling. The data collection method uses a survey method, with the research instrument being a questionnaire. This research method uses the Partial Least Square (PLS) data analysis method using SmartPLS 3.0 software. The research results show that the quality of work life has no effect on organizational citizenship behavior. Knowledge management has a positive and significant effect on organizational citizenship behavior. Quality of work life and Knowledge management has a positive and significant effect on job satisfaction. Job satisfaction has a positive and significant effect on organizational citizenship behavior. Job satisfaction is unable to mediate the influence of quality of work life on organizational citizenship behavior. Job satisfaction is able to partially mediate the influence of knowledge management on organizational citizenship behavior.

In facing increasingly stiff competition in higher education services, it is imperative to institute precise management of higher education organizations to maintain their ideal aspects. Beyond merely implementing marketing concepts, every individual within the organization must be capable of envisioning the institution's vision and mission, bolstered by formulating appropriate tactical strategies to foster competitive advantage for the University. This research aims to ascertain the influence of the relationship between competitive advantage, digital transformation, and resource advantages on Sustainable Performance College through strategy agility as a mediating variable and leadership as a moderating variable. The research methodology employs path analysis using Partial Least Square (Smart-PLS) software version 3.0 with a population of 66 private universities in the LLDikti III region, namely private universities. A sample of 198 respondents is selected using the saturated sample method. The research findings demonstrate that Competitive Advantage positively and significantly affects Strategic Agility, Digital Transformation positively and substantially impacts Strategic Agility, Resource Advantage positively influences Strategic Agility, Competitive Advantage positively influences Sustainable Performance College, Digital Transformation positively and significantly affects Sustainable Performance College, Resource Advantage positively impacts Sustainable Performance College, and Strategic Agility positively and significantly influences Sustainable Performance College.