How to cite this paper
Albdareen, R. (2024). An analysis of the relationship between servant leadership and organizational citizenship behavior: The effect of emotional intelligence as a mediating role.Uncertain Supply Chain Management, 12(2), 1041-1052.
Refrences
Abid, H. R., Gulzar, A., & Hussain, W. (2015). The impact of servant leadership on organizational citizenship behaviors with the mediating role of trust and moderating role of group cohesiveness; A Study of public Sector of Pakistan. International Journal of Academic Research in Business and Social Sciences, 5(3). https://doi.org/10.6007/ijarbss/v5-i3/1520.
Aime, F., Dyne, L. V., & Petrenko, O. V. (2011). Role innovation through employee social networks: The embedded nature of roles and their effect on job satisfaction and career success. Organizational Psychology Review, 1(4), 339–361.
Alafeshat, R., & Aboud, F. (2019). Servant Leadership Impact on Organizational Performance: The Mediating Role of Employee Engagement. International Journal of Human Resource Studies, 9(3), 85. https://doi.org/10.5296/ijhrs.v9i3.15047.
Allan, L., Joanne, L., Wei, T. A., & Caroline, K. (2019). Servant Leadership : A Meta-Analytic Examination of Incremental Contribution , Moderation , and Mediation. Journal of Occupational and Organizational Psychology, 32(16), 1–44.
Almahdali, F., Natsir, S., Hasanuddin, B., & Husnah. (2021). The Effect of Servant Leadership, Emotional Intelligence, and Self-Efficacy on Organizational Citizenship Behavior and Employee Performance of State-Owned Banks in Palu City. International Journal of Multicultural and Multireligious Understanding, 8(5), 682–694.
Anderson, D. (2016). Servant leadership, emotional intelligence: Essential for baccalaureate nursing students. Creative Nursing, 22(3), 176–180. https://doi.org/10.1891/1078-4535. 22. 3.176.
Antony, J. M. (2013). the Influence of Emotional Intelligence on Organizational Commitment and Organizational Citizenship Behavior. Journal of Social Science Research, 1(1), 5–8. https:// doi.org/10.24297/jssr.v1i1.6674.
Al-Okaily, A., Al-Okaily, M., & Teoh, A. P. (2021). Evaluating ERP systems success: evidence from Jordanian firms in the age of the digital business. VINE Journal of Information and Knowledge Management Systems. Vol. and No. ahead-of-print. https://doi.org/10.1108/VJIKMS-04-2021-0061.
Al-Okaily, M. (2021). Assessing the effectiveness of accounting information systems in the era of COVID-19 pandemic. VINE Journal of Information and Knowledge Management Systems. Vol. and No. ahead-of-print. https://doi.org/10.1108/VJIKMS-08-2021-0148.
Al-Okaily, M. (2022). Toward an integrated model for the antecedents and consequences of AIS usage at the organizational level. EuroMed Journal of Business. Vol. and No. ahead-of-print. https://doi.org/10.1108/EMJB-05-2022-0100.
Al-Okaily, A., Al-Okaily, M., & Teoh, A. P., and Al-Debei, M. (2022). An Empirical Study on Data Warehouse Systems Effectiveness: The Case of Jordanian Banks in the Business Intelligence Era. EuroMed Journal of Business. Vol. 18 No. 4, pp. 489-510. https://doi.org/10.1108/EMJB-01-2022-0011.
Al-Okaily, M. (2023a). The influence of esatisfaction on users' eloyalty toward ewallet payment apps: a mediatedmoderated model. International Journal of Emerging Markets. Vol. and No. ahead-of-print. https://doi.org/10.1108/IJOEM-08-2022-1313
Al-Okaily, M. (2023b). Does AIS usage matter in SMEs performance? an empirical investigation under digital transformation revolution. Information Discovery and Delivery. Vol. and No. ahead-of-print. https://doi.org/10.1108/IDD-08-2022-0072.
Ai Ping, T., Al-Okaily, M., Iranmanesh, M., & Al-Betar, M. (2023b). The Efficiency Measurement of Business Intelligence Systems in the Big Data-Driven Economy: A Multidimensional Model. Information Discovery and Delivery. Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IDD-01-2022-0008.
Abu-Salih, B., Wongthongtham, P., Morrison, G., Coutinho, K., Al-Okaily, M., & Huneiti, A. (2022). Short-term renewable energy consumption and generation forecasting: A case study of Western Australia. Heliyon, 8(3), e09152.
Aws, A. L., Ping, T. A., & Al-Okaily, M. (2021). Towards business intelligence success measurement in an organization: a conceptual study. Journal of System and Management Sciences, 11(2), 155-170. doi: 10.33168/JSMS.2021.0210.
Abd Rahman, M. S., Al-Okaily, M., Ismail, W. N. S. W., & Ali, A. (2020). Measuring success of accounting information system: applying the DeLone and McLean model at the organizational level. J. Theor. Appl. Inf. Technol, 98(14), 2697-2706.
Ai Ping, T., & Al-Okaily, M. (2023a). Evaluation of Data Analytics-Oriented Business Intelligence Technology Effectiveness: An Enterprise-Level Analysis. Business Process Management Journal. Vol. and No. ahead-of-print. https://doi.org/10.1108/BPMJ-10-2022-0546.
Al-Kofahi, M., Shiyyab, F.S. & Al-Okaily, A. (2023). Determinants of user satisfaction with financial information systems in the digital transformation era: insights from emerging markets. Global Knowledge, Memory and Communication, Vol. and No. ahead-of-print. https://doi.org/10.1108/GKMC-12-2022-0285.
Bany Mohammad, A., Al-Okaily, M., Al-Majali, M., & Masa’deh, R. E. (2022). Business Intelligence and Analytics (BIA) Usage in the Banking Industry Sector: An Application of the TOE Framework. Journal of Open Innovation: Technology, Market, and Complexity, 8(4), 189.
Bite, F. (2018). Servant leadership, Institutional Health and Effectiveness in Ethiopian Teacher Training Colleges. American Journal of Educational Research and Reviews, 3, 1–11. https:// doi.org/10.28933/ajerr-2018-02-1501.
Broadwell, K. (2013). Servant Leadership in Action. Journal of Chemical Information and Modeling, 53(9), 1689–1699.
Denti, L., & Hemlin, S. (2012). Leadership and innovation in organizations: A systematic review of factors that mediate or moderate the relationship. International Journal of Innovation Management, 16(3). https://doi.org/10.1142/S1363919612400075.
Du Plessis, M., Wakelin, Z., & Nel, P. (2015). The influence of emotional intelligence and trust on servant leadership. SA Journal of Industrial Psychology, 41(1), 1–9. https://doi. org/ 10. 4102/sajip.v41i1.1133.
Eva, N., Robin, M., Sendjaya, S., van Dierendonck, D., & Liden, R. C. (2019). Servant Leadership: A systematic review and call for future research. Leadership Quarterly, 30(1), 111–132. https://doi.org/10.1016/j.leaqua.2018.07.004.
Garbenis, S., & Palujanskienė, P. (2021). Development of Emotional Intelligence in the Aspect of Personality Development in the Context of a Learning Organization. SOCIETY. INTEGRATION. EDUCATION. Proceedings of the International Scientific Conference, 4, 90–101. https://doi.org/10.17770/sie2021vol4.6477.
Garg, N. (2019). High performance work practices and organizational performance-mediation analysis of explanatory theories. International Journal of Productivity and Performance Management, 68(4), 797–816. https://doi.org/10.1108/IJPPM-03-2018-0092.
Golzar, J., & Abdullah Miri, M. (2020). Servant Leadership Principles in Collegial Level: Efl Students’ Reported Experiences in Afghanistan. Continuing Professional Education: Theory and Practice, 2, 91–103. https://doi.org/10.28925/1609-8595.2020.2.13.
Gregory, C. J. (2016). Relationship between emotional intelligence and servant leadership in banking. Walden Dissertations and Doctoral Studies, November, 1–157.
Hair J, Hult, G., Ringle C, Sarstedt M. (2014). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (Los Angeles: SAGE Publications, Incorporated).
Haricharan, S. J. (2015). The impact of emotional intelligence on public leadership performance in South Africa.
Holcomb, Z. C., & Cox, K. S. (2018). Internal Consistency and Cronbach’s Alpha. Interpreting Basic Statistics, 223–225. https://doi.org/10.4324/9781315225647-70.
Howladar, M. H. R., & Rahman, M. S. (2021). The Influence of Servant Leadership on Organizational Citizenship Behavior: The Mediating Effect of Organizational Commitment. South East European Journal of Economics and Business, 16(1), 70–83. https:// doi.org/10.2478/jeb-2021-0006.
Hwan, H.-J. (2011). Impact of the Intermediate of Empowerment on the Relationship between Servant Leadership and Organizational Citizenship Behavior. The Journal of the Korea Contents Association, 11(9), 302–314. https://doi.org/10.5392/jkca.2011.11.9.302.
Iqbal, Q., & Piwowar-Sulej, K. (2023). Organizational citizenship behavior for the environment decoded: sustainable leaders, green organizational climate and person-organization fit. Baltic Journal of Management, 18(3), 300–316. https://doi.org/10.1108/BJM-09-2021-0347.
Jiang, J. Y., Tsui, A. S., & Li, J. (2015). “Servant leadership, changes in personal values, and job meaningfulness.” Academy of Management Proceedings, 2015(1), 13162. https://doi. org/10.5465/ambpp.2015.162.
Karthikeyan, S & Arulkumar, S. (2022). Influence of Emotional Intelligence on OCB of its Executives. - GLOBAL JOURNAL FOR RESEARCH ANALYSIS, 4(7), 171-173.
Kim, H., & Wnag, J. (2018). The Effect of Servant Leadership on Organizational Citizenship Behavior. The Journal of Humanities and Social Sciences 21, 9(2), 1073–1086. https:// doi.org/10.22143/hss21.9.2.85.
Kumari, K., Abbas, J., Hwang, J., & Cioca, L. I. (2022). Does Servant Leadership Promote Emotional Intelligence and Organizational Citizenship Behavior among Employees? A Structural Analysis. Sustainability (Switzerland), 14(9). https://doi.org/10.3390/su14095231.
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Aime, F., Dyne, L. V., & Petrenko, O. V. (2011). Role innovation through employee social networks: The embedded nature of roles and their effect on job satisfaction and career success. Organizational Psychology Review, 1(4), 339–361.
Alafeshat, R., & Aboud, F. (2019). Servant Leadership Impact on Organizational Performance: The Mediating Role of Employee Engagement. International Journal of Human Resource Studies, 9(3), 85. https://doi.org/10.5296/ijhrs.v9i3.15047.
Allan, L., Joanne, L., Wei, T. A., & Caroline, K. (2019). Servant Leadership : A Meta-Analytic Examination of Incremental Contribution , Moderation , and Mediation. Journal of Occupational and Organizational Psychology, 32(16), 1–44.
Almahdali, F., Natsir, S., Hasanuddin, B., & Husnah. (2021). The Effect of Servant Leadership, Emotional Intelligence, and Self-Efficacy on Organizational Citizenship Behavior and Employee Performance of State-Owned Banks in Palu City. International Journal of Multicultural and Multireligious Understanding, 8(5), 682–694.
Anderson, D. (2016). Servant leadership, emotional intelligence: Essential for baccalaureate nursing students. Creative Nursing, 22(3), 176–180. https://doi.org/10.1891/1078-4535. 22. 3.176.
Antony, J. M. (2013). the Influence of Emotional Intelligence on Organizational Commitment and Organizational Citizenship Behavior. Journal of Social Science Research, 1(1), 5–8. https:// doi.org/10.24297/jssr.v1i1.6674.
Al-Okaily, A., Al-Okaily, M., & Teoh, A. P. (2021). Evaluating ERP systems success: evidence from Jordanian firms in the age of the digital business. VINE Journal of Information and Knowledge Management Systems. Vol. and No. ahead-of-print. https://doi.org/10.1108/VJIKMS-04-2021-0061.
Al-Okaily, M. (2021). Assessing the effectiveness of accounting information systems in the era of COVID-19 pandemic. VINE Journal of Information and Knowledge Management Systems. Vol. and No. ahead-of-print. https://doi.org/10.1108/VJIKMS-08-2021-0148.
Al-Okaily, M. (2022). Toward an integrated model for the antecedents and consequences of AIS usage at the organizational level. EuroMed Journal of Business. Vol. and No. ahead-of-print. https://doi.org/10.1108/EMJB-05-2022-0100.
Al-Okaily, A., Al-Okaily, M., & Teoh, A. P., and Al-Debei, M. (2022). An Empirical Study on Data Warehouse Systems Effectiveness: The Case of Jordanian Banks in the Business Intelligence Era. EuroMed Journal of Business. Vol. 18 No. 4, pp. 489-510. https://doi.org/10.1108/EMJB-01-2022-0011.
Al-Okaily, M. (2023a). The influence of esatisfaction on users' eloyalty toward ewallet payment apps: a mediatedmoderated model. International Journal of Emerging Markets. Vol. and No. ahead-of-print. https://doi.org/10.1108/IJOEM-08-2022-1313
Al-Okaily, M. (2023b). Does AIS usage matter in SMEs performance? an empirical investigation under digital transformation revolution. Information Discovery and Delivery. Vol. and No. ahead-of-print. https://doi.org/10.1108/IDD-08-2022-0072.
Ai Ping, T., Al-Okaily, M., Iranmanesh, M., & Al-Betar, M. (2023b). The Efficiency Measurement of Business Intelligence Systems in the Big Data-Driven Economy: A Multidimensional Model. Information Discovery and Delivery. Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IDD-01-2022-0008.
Abu-Salih, B., Wongthongtham, P., Morrison, G., Coutinho, K., Al-Okaily, M., & Huneiti, A. (2022). Short-term renewable energy consumption and generation forecasting: A case study of Western Australia. Heliyon, 8(3), e09152.
Aws, A. L., Ping, T. A., & Al-Okaily, M. (2021). Towards business intelligence success measurement in an organization: a conceptual study. Journal of System and Management Sciences, 11(2), 155-170. doi: 10.33168/JSMS.2021.0210.
Abd Rahman, M. S., Al-Okaily, M., Ismail, W. N. S. W., & Ali, A. (2020). Measuring success of accounting information system: applying the DeLone and McLean model at the organizational level. J. Theor. Appl. Inf. Technol, 98(14), 2697-2706.
Ai Ping, T., & Al-Okaily, M. (2023a). Evaluation of Data Analytics-Oriented Business Intelligence Technology Effectiveness: An Enterprise-Level Analysis. Business Process Management Journal. Vol. and No. ahead-of-print. https://doi.org/10.1108/BPMJ-10-2022-0546.
Al-Kofahi, M., Shiyyab, F.S. & Al-Okaily, A. (2023). Determinants of user satisfaction with financial information systems in the digital transformation era: insights from emerging markets. Global Knowledge, Memory and Communication, Vol. and No. ahead-of-print. https://doi.org/10.1108/GKMC-12-2022-0285.
Bany Mohammad, A., Al-Okaily, M., Al-Majali, M., & Masa’deh, R. E. (2022). Business Intelligence and Analytics (BIA) Usage in the Banking Industry Sector: An Application of the TOE Framework. Journal of Open Innovation: Technology, Market, and Complexity, 8(4), 189.
Bite, F. (2018). Servant leadership, Institutional Health and Effectiveness in Ethiopian Teacher Training Colleges. American Journal of Educational Research and Reviews, 3, 1–11. https:// doi.org/10.28933/ajerr-2018-02-1501.
Broadwell, K. (2013). Servant Leadership in Action. Journal of Chemical Information and Modeling, 53(9), 1689–1699.
Denti, L., & Hemlin, S. (2012). Leadership and innovation in organizations: A systematic review of factors that mediate or moderate the relationship. International Journal of Innovation Management, 16(3). https://doi.org/10.1142/S1363919612400075.
Du Plessis, M., Wakelin, Z., & Nel, P. (2015). The influence of emotional intelligence and trust on servant leadership. SA Journal of Industrial Psychology, 41(1), 1–9. https://doi. org/ 10. 4102/sajip.v41i1.1133.
Eva, N., Robin, M., Sendjaya, S., van Dierendonck, D., & Liden, R. C. (2019). Servant Leadership: A systematic review and call for future research. Leadership Quarterly, 30(1), 111–132. https://doi.org/10.1016/j.leaqua.2018.07.004.
Garbenis, S., & Palujanskienė, P. (2021). Development of Emotional Intelligence in the Aspect of Personality Development in the Context of a Learning Organization. SOCIETY. INTEGRATION. EDUCATION. Proceedings of the International Scientific Conference, 4, 90–101. https://doi.org/10.17770/sie2021vol4.6477.
Garg, N. (2019). High performance work practices and organizational performance-mediation analysis of explanatory theories. International Journal of Productivity and Performance Management, 68(4), 797–816. https://doi.org/10.1108/IJPPM-03-2018-0092.
Golzar, J., & Abdullah Miri, M. (2020). Servant Leadership Principles in Collegial Level: Efl Students’ Reported Experiences in Afghanistan. Continuing Professional Education: Theory and Practice, 2, 91–103. https://doi.org/10.28925/1609-8595.2020.2.13.
Gregory, C. J. (2016). Relationship between emotional intelligence and servant leadership in banking. Walden Dissertations and Doctoral Studies, November, 1–157.
Hair J, Hult, G., Ringle C, Sarstedt M. (2014). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (Los Angeles: SAGE Publications, Incorporated).
Haricharan, S. J. (2015). The impact of emotional intelligence on public leadership performance in South Africa.
Holcomb, Z. C., & Cox, K. S. (2018). Internal Consistency and Cronbach’s Alpha. Interpreting Basic Statistics, 223–225. https://doi.org/10.4324/9781315225647-70.
Howladar, M. H. R., & Rahman, M. S. (2021). The Influence of Servant Leadership on Organizational Citizenship Behavior: The Mediating Effect of Organizational Commitment. South East European Journal of Economics and Business, 16(1), 70–83. https:// doi.org/10.2478/jeb-2021-0006.
Hwan, H.-J. (2011). Impact of the Intermediate of Empowerment on the Relationship between Servant Leadership and Organizational Citizenship Behavior. The Journal of the Korea Contents Association, 11(9), 302–314. https://doi.org/10.5392/jkca.2011.11.9.302.
Iqbal, Q., & Piwowar-Sulej, K. (2023). Organizational citizenship behavior for the environment decoded: sustainable leaders, green organizational climate and person-organization fit. Baltic Journal of Management, 18(3), 300–316. https://doi.org/10.1108/BJM-09-2021-0347.
Jiang, J. Y., Tsui, A. S., & Li, J. (2015). “Servant leadership, changes in personal values, and job meaningfulness.” Academy of Management Proceedings, 2015(1), 13162. https://doi. org/10.5465/ambpp.2015.162.
Karthikeyan, S & Arulkumar, S. (2022). Influence of Emotional Intelligence on OCB of its Executives. - GLOBAL JOURNAL FOR RESEARCH ANALYSIS, 4(7), 171-173.
Kim, H., & Wnag, J. (2018). The Effect of Servant Leadership on Organizational Citizenship Behavior. The Journal of Humanities and Social Sciences 21, 9(2), 1073–1086. https:// doi.org/10.22143/hss21.9.2.85.
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