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Uncertain Supply Chain Management

ISSN 2291-6830 (Online) - ISSN 2291-6822 (Print)
Quarterly Publication
Volume 3 Issue 2 pp. 141-146 , 2015

The impact of supply chain relationship quality on brand promise Pages 141-146 Right click to download the paper Download PDF

Authors: Fatemeh Nehzat

DOI: 10.5267/j.uscm.2014.12.007

Keywords: Brand promise, Quality, Supply chain management

Abstract: This paper investigates the role of quality of supply chain components on brand promise. The dimensions of supply chain relationships include: communication, cooperation, commitment, independence, adaptability and reliability. The study uses the questionnaire developed by Fynes et al. (2005) [Fynes, B., Voss, C., & de B?rca, S. (2005). The impact of supply chain relationship quality on quality performance. International Journal of Production Economics, 96(3), 339-354.]. The population of the study includes all auto part makers and the study chooses a sample of 384 people for the study. Using structural equation modeling, the study has confirmed that all six components influence positively on brand promise.

How to cite this paper
Nehzat, F. (2015). The impact of supply chain relationship quality on brand promise.Uncertain Supply Chain Management, 3(2), 141-146.

Refrences
Abbasi, H., Abbasi, H., Faraji, A & Hajirasouliha, M. (2014). Investigating the effects of organizational culture on brand promise. Management Science Letters, 4(5), 1039-1042.

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Burmann, C., & Zeplin, S. (2005). Building brand commitment: A behavioural approach to internal brand management. The Journal of Brand Management, 12(4), 279-300.

Clottey, T. A., Collier, D. A., & Stodnick, M. (2011). Drivers of customer loyalty in a retail store environment. Journal of Service Science (JSS), 1(1), 35-48.

Fynes, B., Voss, C., & de B?rca, S. (2005). The impact of supply chain relationship quality on quality performance. International Journal of Production Economics, 96(3), 339-354.

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Li, S., Ragu-Nathan, B., Ragu-Nathan, T. S., & Subba Rao, S. (2006). The impact of supply chain management practices on competitive advantage and organizational performance. Omega, 34(2), 107-124.

Putnam, L. L., & Wilson, C. E. (1982). Communicative strategies in organizational conflicts: Reliability and validity of a measurement scale. Communication yearbook, 6, 629-652.

Pringle, H. (2008). Brand immortality: How brands can live long and prosper. Kogan Page Publishers.

Samiei Nasr, M., Mahmoudzadeh, S., Mousavi, S & Boostani, A. (2014). The role of management’s tendency and personnel’s motivation in fulfillment of brand promise. Management Science Letters, 4(6), 1077-1084.

Sitkin, S. B., Sutcliffe, K. M., & Schroeder, R. G. (1994). Distinguishing control from learning in total quality management: a contingency perspective. Academy of management review, 19(3), 537-564.
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Journal: Uncertain Supply Chain Management | Year: 2015 | Volume: 3 | Issue: 2 | Views: 2930 | Reviews: 0

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