This research paper investigates the integration of Explainable Artificial Intelligence (XAI) into Predictive Maintenance (PdM) systems, aiming to enhance transparency, interpretability, and reliability in industrial applications. The primary contribution is the introduction of the Explainability Parameters (XPA) framework, which offers a structured methodology for evaluating and applying XAI in PdM. The study systematically reviews recent advancements and challenges in the literature, categorising explanations into pre-modelling, in-modelling, and post-modelling processes. It presents and analyses significant case studies across various industrial sectors to illustrate the practical implications and hurdles of XAI methodologies. Key findings indicate that while XAI significantly improves the effectiveness and trustworthiness of PdM by clarifying model predictions, its implementation is hindered by the complexity of industrial data and the absence of standardised evaluation methods. The XPA framework addresses these challenges by providing tailored metrics for specific applications and advocating for a multi-phase approach to convert technical outputs into actionable maintenance recommendations. The originality of this paper lies in its comprehensive review and the establishment of rigorous standards for assessing XAI methodologies, thereby bridging the gap between theoretical frameworks and practical applications. By promoting adaptable XAI frameworks that cater to real-world industrial needs, this study fosters trust in automated decision-making processes. It enhances the overall understanding of XAI's role in PdM.

This study investigates the role of Xiaohongshu in shaping Chinese international students’ purchase intentions (PI) toward Malaysian traditional food. Drawing on the Technology Acceptance Model (TAM) and the Theory of Planned Behavior (TPB), the research examines the direct effects of information quality, electronic word of mouth (eWOM), perceived usefulness (PU), and perceived enjoyment (PE) on PI, as well as the mediating roles of attitude and trust and the moderating role of food neophobia. A quantitative research design was employed, and data were collected through a structured questionnaire distributed among Chinese international students studying in Malaysia. A total of 380 valid responses were obtained, with established scales adapted from prior research to measure the constructs. The data were analyzed using SPSS, including reliability testing, correlation analysis, regression analysis, and mediation and moderation tests. The results revealed that all four independent variables significantly influenced PI, with both attitude and trust mediating these relationships. Furthermore, food neophobia was found to moderate the effects of attitude and trust on PI, weakening these positive associations among students with higher levels of neophobia. These findings confirm the importance of cognitive and affective factors in food-related consumer behavior within a cross-cultural context. This study extends TAM and TPB by applying them to the context of social media–driven cross-cultural food consumption. It provides theoretical insights into the role of trust, attitude, and individual differences in shaping consumer behavior, while also offering practical recommendations for marketers and cultural promoters seeking to enhance the acceptance of Malaysian traditional food among international students.

The rising usage of E-Auditing and its effect on businesses through new technology developments and rules demonstrates how audit systems can maximize operational efficiency and business decision quality. Researchers are undergoing a study to determine E-Auditing acceptance rates. The TOE model represents “Technological, Organizational, and Environmental” variables that function as key examination areas in organizational analysis and management practices when researchers study technological implementation and adoption patterns in industrial environments. The research proposes that these three aspects (technical aspects with both Relative advantage (RA) and Technology Compatibility (TC) and organizational aspects including top management support (TMS) and readiness (R)) along with environmental aspects such as competitive pressure (CP) contribute to e-auditing adoption. Auditor trust appeared in this study as the suggested moderating factor. A total of 235 participants provided info outside random sampling while the analysis used SPSS software. The experimental results proved that factors associated with TOE provide legitimate grounds for E-auditing acceptance. Evidence demonstrates that TOE variables provide justification for why organizations would accept E-auditing technology. Data show that trust functions as a supportive variable for the relationship between TOE and e-auditing but provides minimal strength. E-Auditing adoption research needs further investigation within emerging economies to understand better how users adopt this tool. The objective for decision-makers should focus on expanding user understanding of E-Auditing adoption along with educating decision-makers about the benefits of implementing this system.

The swift growth of online commerce has significantly impacted the expedition service industry. As online shopping becomes increasingly prevalent, reliable shipping service has become crucial. Therefore, this study aims to determine the correlation between service quality, customer perceived value, and trust, as well as their impact on customer satisfaction within the expedition service industry. A survey was carried out through various messaging platforms, such as WhatsApp and Telegram, to reach users. Data were then obtained from 165 respondents, who were users of the 8 most popular expedition services in Indonesia (including J&T, JNE, SiCepat, Ninja Express, SAP, and others), followed by PLS-SEM analysis. The results showed that the three independent variables positively influenced customer satisfaction. In addition, trust acted as a mediator, indirectly affecting both service quality and customer perceived value. These results are expected to serve as a foundation for developing more efficient and contextually relevant strategies for expedition companies in the future.

This study aims to explore how service quality and police performance contribute to building public trust and enhancing overall satisfaction. In an era where public perception of law enforcement is critically important, understanding the key factors that influence trust in the police is essential. The research involved 306 police officers actively serving in the field, with data collected through a questionnaire distributed via Google Forms. The primary data were analyzed using the Structural Equation Modeling Partial Least Squares (SEM-PLS) method. The analysis results indicate that the service quality of police officers does not directly enhance public satisfaction, as police performance is not adequately supported by service quality. However, police performance significantly contributes to public satisfaction, as this effect is strengthened by trust as a moderating factor. Additionally, police performance does not act as a mediating factor in the relationship between service quality and public satisfaction.

This quantitative study examined the relationships between privacy, trust and level of service quality, and customer satisfaction. Jordanian firm employees involved in CRM technology were the study samples. Data from 620 completed questionnaires were analyzed utilizing AMOS software version 23. The study hypotheses were tested through Structural Equation Modelling (SEM). The causal relationships among the study’s main variables were examined as well. Results showed a positive impact of trust, privacy, and level of service quality on customer satisfaction. Managers and practitioners could pursue this study results in their CRM systems implementation. Additionally, the relations between privacy, trust and level of service quality, and customer satisfaction could be examined further as these relations in CRM systems have not been adequately examined, especially in emergent industries of developing countries.

This study investigates the dynamics of literacy, trust, awareness, loyalty, and corporate sustainability among Social Security Management Agency (BPJS) of Employment. Social Security Management Agency (BPJS) of Employment in West Java, Banten, and Lampung Province, Indonesia. Employing structural equation modeling, the study reveals significant relationships and mediating effects. Literacy emerges as a key factor, positively impacting loyalty and corporate sustainability. Trust is found to directly influence corporate sustainability but not loyalty. Awareness significantly affects both loyalty and corporate sustainability. Notably, loyalty plays a mediating role in the relationships between literacy, awareness, and corporate sustainability. These findings contribute to literacy and engagement models, sustainability frameworks, and mediating models in organizational literature. Practical implications include the recommendation for literacy enhancement programs, multifaceted trust-building strategies, proactive communication campaigns, and loyalty-building initiatives. Future research recommendations encompass longitudinal studies, diverse organizational settings, mixed-methods approaches, exploration of moderating variables, and intervention studies. The research contributes to a nuanced understanding of participant engagement and sustainability perceptions, offering actionable insights for organizations, particularly those in the public sector like Social Security Management Agency (BPJS) of Employment.

This research used a quantitative method designed based on positivism to examine the determinants of revisit intention on rafting tourism MSMEs in Bali Mediated by trust and brand love. Data were collected from 328 Indonesian Tourists with rafting history using questionnaires. The data collected were descriptively and inferentially analyzed using SPSS_29 and SEM with SmartPLS_3 software, respectively. The results showed that 1) The effect of Attitude, perceived risk, trust, and brand love, on revisit intention had a positive significant, while the effect of service quality had a positive insignificant; 2) Trust is positively and significantly influenced by attitudes, service quality, and perceived risk; 3) brand love is positively and significantly influenced by attitude; 4) Trust is able to partially mediate the influence of attitude, perceived risks, on revisit intention, while on the effect of service quality on the revisit intention is full mediation; 5) Brand love plays a role in mediating influence of attitude towards revisit intention. Theoretically, contributed to the enrichment of the Theory of Planned Behavior, Experiential Marketing, and Risks. In conclusion, practical implications are needed to educate managers on how to make rafting very memorable, hire guides who master the terrain, determine affordable prices, manage brand, and make rafting tours in Bali more attractive to increase intention to revisit. Practical implications for local governments for the accuracy of data on the number of visits require an integrated and connected system, as well as the need for guaranteed protection and security for tourists.

This study investigated the effect of logistics and policy service quality on customer trust, satisfaction, and loyalty within the quick commerce landscape in Jordan, with a particular focus on generational differences between generation Y (Gen Y) and generation Z (Gen Z) users. A survey of 719 active Q-commerce users revealed that logistics service quality (personal contact quality, shipment condition, product availability, timely product delivery, and order accuracy) significantly affected customer satisfaction, with order accuracy being the most impactful factor. Additionally, both cash on delivery and order discrepancy handling significantly affected customer trust. Finally, customer satisfaction and trust affected customer loyalty, though in multigroup analysis, their relative importance varies between generations. Gen Z prioritizes speed of delivery and less concern on personal contact with delivery personnel. On the other hand, Gen Y values product availability and cash on delivery more than the younger generation. These findings offer valuable insights for Q-commerce platforms to tailor their strategies to the distinct priorities of each generation and enhance customer trust, satisfaction, and loyalty.

Management scholars view workplace spirituality as the main factor behind building trust among employees and playing a pivotal role in enhancing the organization's positive outcomes, i.e., knowledge sharing behavior & work engagement. Underpinning social exchange theory, we explored the linkage between workplace spirituality, knowledge sharing behavior, and work engagement. We further studied to look at the mediating effect of trust between workplace spirituality and positive outcomes. Data was collected from six private companies, the total number of respondents was (n=196). The study's analysis showed that workplace spirituality substantially positively impacts knowledge sharing behavior and work engagement. Furthermore, the link between workplace spirituality, knowledge sharing behavior, and work engagement is positively and statistically significantly mediated by trust. Thus, this work contributes significantly to the research paradigm by presenting workplace spirituality as a solution for high-rise trust among employees, fostering employee engagement in their work, and improving the capacity of knowledge-sharing behavior. Additionally, at the end of this study, theoretical and managerial suggestions, future avenues, and limitations are stated.