How to cite this paper
Wahyoedi, S., Sudiro, A., Sunaryo, S & Sudjatno, S. (2021). The effect of religiosity and service quality on customer loyalty of Islamic banks mediated by customer trust and satisfaction.Management Science Letters , 11(1), 187-194.
Refrences
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Alnaser, F., Ghani, M., & Rahi, S. (2018). Service quality in Islamic banks: The role of PAKSERV model, customer satis-faction and customer loyalty. Accounting, 4(2), 63-72.
Amin, M., Isa, Z., & Fontaine, R. (2013). Islamic banks. International Journal of Bank Marketing, 31(2), 79-97.
Asif, M., & Anjum, M. A. (2012). Acceptance of Islamic banking in Muslim customers. International Review of Manage-ment and Business Research, 1(2001), 9–17.
Awan, H., & Shahzad, B.K. (2011). Customer's criteria for selecting an Islamic bank: evidence from Pakistan. Journal of Islamic Marketing, 2(1), 14-27 https://doi.org/10.1108/17590831111115213
Basalamah, M. R., Moeljadi, M., Sunaryo, S., & Sudjatno, S. (2018). The effect of service quality and relationship market-ing towards customer loyalty for Sharia banking (Sharia Banking Study in Makassar Indonesia). International Review of Management and Marketing, 8(1), 107-114.
Baumann, C., Elliott, G., & Hamin, H. (2011). Modelling customer loyalty in financial services. International Journal of Bank Marketing, 29(3), 247-267.
Butt, M. M., & Aftab, M. (2013). Incorporating attitude towards Halal banking in an integrated service quality, satisfac-tion, trust and loyalty model in online Islamic banking context. International Journal of Bank Marketing, 31(1), 6-23.
Casalao, L.V., Flavian, C., & Guinalu, M. (2008). Promoting consumers participation in virtual brand communities: A new paradigm in branding strategy. Journal of Marketing Communication, 14(1), 19-36
Echchabi, A. (2012). The relationship between religiosity and customers’ adoption of Islamic banking services in Moroc-co. Oman Chapter of Arabian Journal of Business and Management Review, 34(967), 1-6.
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). 2nd ed., Thousand Oaks: Sage.
Hidayat, R., Akhmad, S., & Machmud, M. (2015). Effects of service quality, customer trust and customer religious com-mitment on customers satisfaction and loyalty of Islamic banks in East Java. Al-Iqtishad: Jurnal Ilmu Ekonomi Syari-ah, 7(2), 151-164.
Hoq, M. Z., Sultana, N., & Amin, M. (2010). The effect of trust, customer satisfaction and image on customers' loyalty in islamic banking sector. South Asian Journal of Management, 17(1), 70.
Ireland, J. J. (2018). Just how loyal are Islamic banking customers?. International Journal of Bank Marketing, 36(3), 410-422,
Kashif, M., Shukran, S. S. W., Rehman, M. A., & Sarifuddin, S. (2015). Customer satisfaction and loyalty in Malaysian Islamic banks: a PAKSERV investigation. International Journal of Bank Marketing, 33(1), 23-40.
Koufaris, M., & Sousa, W.H., (2002). Costumer Trust online. Examining the role of the experience with the website. CIS working papers Series.
Maghfuriyah, A., Azam, S., & Shukri, S. (2019). Market structure and Islamic banking performance in Indonesia: An error correction model. Management Science Letters, 9(9), 1407-1418.
Mahardika, I. M. (2018). Determination loyalty based on service quality, customer satisfaction and trust at BPR Bukit Tanjung Badung. International Journal of Contemporary Research and Review, 9(02), 20473-20484.
Metawa, S. A., & Almossawi, M. (1998). Banking behavior of Islamic bank customers: perspectives and implications. In-ternational Journal of Bank Marketing, 16(7), 299-313.
Okumus, H. (2005). Interest-free banking in Turkey: a study of customer satisfaction and bank selection criteria. Journal of Economic Cooperation, 26(4), 51-86.
Oliver, R. L., & Swan, J. E. (1989). Consumer perceptions of interpersonal equity and satisfaction in transactions: a field survey approach. Journal of Marketing, 53(2), 21-35.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1994). Reassessment of expectations as a comparison standard in meas-uring service quality: implications for further research. Journal of Marketing, 58(1), 111-124.
Raajpoot, N. (2004). Reconceptualizing service encounter quality in a non-western context. Journal of Service Research, 7(2), 181-201.
Rizwan, M., Yaseen, G., Nawaz, A., & Hussain, L. (2014). Incorporating attitude towards Islamic banking in an integrated service quality, satisfaction, trust and loyalty model. International Journal of Accounting and Financial Reporting, 4(2), 456.
Sunaryo (2013). Relationship Service Quality to Muslim Customer Loyalty in Islamic Banking: Satisfaction as Mediator. Asia-pacific management
Wu, J., & Liu, D. (2007). The effects of trust and enjoyment on intention to play online games. Journal of electronic commerce research, 8(2).
Yi, Y. (1990). A critical review of consumer satisfaction. Review of Marketing, 4(1), 68-123.
Alnaser, F., Ghani, M., & Rahi, S. (2018). Service quality in Islamic banks: The role of PAKSERV model, customer satis-faction and customer loyalty. Accounting, 4(2), 63-72.
Amin, M., Isa, Z., & Fontaine, R. (2013). Islamic banks. International Journal of Bank Marketing, 31(2), 79-97.
Asif, M., & Anjum, M. A. (2012). Acceptance of Islamic banking in Muslim customers. International Review of Manage-ment and Business Research, 1(2001), 9–17.
Awan, H., & Shahzad, B.K. (2011). Customer's criteria for selecting an Islamic bank: evidence from Pakistan. Journal of Islamic Marketing, 2(1), 14-27 https://doi.org/10.1108/17590831111115213
Basalamah, M. R., Moeljadi, M., Sunaryo, S., & Sudjatno, S. (2018). The effect of service quality and relationship market-ing towards customer loyalty for Sharia banking (Sharia Banking Study in Makassar Indonesia). International Review of Management and Marketing, 8(1), 107-114.
Baumann, C., Elliott, G., & Hamin, H. (2011). Modelling customer loyalty in financial services. International Journal of Bank Marketing, 29(3), 247-267.
Butt, M. M., & Aftab, M. (2013). Incorporating attitude towards Halal banking in an integrated service quality, satisfac-tion, trust and loyalty model in online Islamic banking context. International Journal of Bank Marketing, 31(1), 6-23.
Casalao, L.V., Flavian, C., & Guinalu, M. (2008). Promoting consumers participation in virtual brand communities: A new paradigm in branding strategy. Journal of Marketing Communication, 14(1), 19-36
Echchabi, A. (2012). The relationship between religiosity and customers’ adoption of Islamic banking services in Moroc-co. Oman Chapter of Arabian Journal of Business and Management Review, 34(967), 1-6.
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). 2nd ed., Thousand Oaks: Sage.
Hidayat, R., Akhmad, S., & Machmud, M. (2015). Effects of service quality, customer trust and customer religious com-mitment on customers satisfaction and loyalty of Islamic banks in East Java. Al-Iqtishad: Jurnal Ilmu Ekonomi Syari-ah, 7(2), 151-164.
Hoq, M. Z., Sultana, N., & Amin, M. (2010). The effect of trust, customer satisfaction and image on customers' loyalty in islamic banking sector. South Asian Journal of Management, 17(1), 70.
Ireland, J. J. (2018). Just how loyal are Islamic banking customers?. International Journal of Bank Marketing, 36(3), 410-422,
Kashif, M., Shukran, S. S. W., Rehman, M. A., & Sarifuddin, S. (2015). Customer satisfaction and loyalty in Malaysian Islamic banks: a PAKSERV investigation. International Journal of Bank Marketing, 33(1), 23-40.
Koufaris, M., & Sousa, W.H., (2002). Costumer Trust online. Examining the role of the experience with the website. CIS working papers Series.
Maghfuriyah, A., Azam, S., & Shukri, S. (2019). Market structure and Islamic banking performance in Indonesia: An error correction model. Management Science Letters, 9(9), 1407-1418.
Mahardika, I. M. (2018). Determination loyalty based on service quality, customer satisfaction and trust at BPR Bukit Tanjung Badung. International Journal of Contemporary Research and Review, 9(02), 20473-20484.
Metawa, S. A., & Almossawi, M. (1998). Banking behavior of Islamic bank customers: perspectives and implications. In-ternational Journal of Bank Marketing, 16(7), 299-313.
Okumus, H. (2005). Interest-free banking in Turkey: a study of customer satisfaction and bank selection criteria. Journal of Economic Cooperation, 26(4), 51-86.
Oliver, R. L., & Swan, J. E. (1989). Consumer perceptions of interpersonal equity and satisfaction in transactions: a field survey approach. Journal of Marketing, 53(2), 21-35.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1994). Reassessment of expectations as a comparison standard in meas-uring service quality: implications for further research. Journal of Marketing, 58(1), 111-124.
Raajpoot, N. (2004). Reconceptualizing service encounter quality in a non-western context. Journal of Service Research, 7(2), 181-201.
Rizwan, M., Yaseen, G., Nawaz, A., & Hussain, L. (2014). Incorporating attitude towards Islamic banking in an integrated service quality, satisfaction, trust and loyalty model. International Journal of Accounting and Financial Reporting, 4(2), 456.
Sunaryo (2013). Relationship Service Quality to Muslim Customer Loyalty in Islamic Banking: Satisfaction as Mediator. Asia-pacific management
Wu, J., & Liu, D. (2007). The effects of trust and enjoyment on intention to play online games. Journal of electronic commerce research, 8(2).
Yi, Y. (1990). A critical review of consumer satisfaction. Review of Marketing, 4(1), 68-123.