How to cite this paper
Silitonga, K., Fakhrorazi, A & Ikhsan, R. (2020). Drivers of buyer retention in e-commerce: The role of transaction characteristics and trust.Management Science Letters , 10(15), 3485-3494.
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Abdul Hamid, N. A., Cheun, C. H., Abdullah, N. H., Ahmad, M. F., & Ngadiman, Y. (2019). Does Persuasive E-commerce Website Influence Users’ Acceptance and Online Buying Behaviour? The Findings of the Largest E-commerce Website in Malaysia. In Y. Baghdadi & A. Harfouche (Eds.), ICT for a Better Life and a Better World: The Impact of Information and Communication Technologies on Organizations and Society (pp. 263-279). Cham: Springer International Publishing.
Al‐Hawari, M., Ward, T., & Newby, L. (2009). The relationship between service quality and retention within the automated and traditional contexts of retail banking. Journal of Service Management, 20(4), 455-472. doi:10.1108/09564230910978539
Alba, J., Lynch, J., Weitz, B., Janiszewski, C., Lutz, R., Sawyer, A., & Wood, S. (1997). Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces. Journal of Marketing, 61(3), 38-53.
Alharbi, H., Ali, & Alhider, H., Ibrahim. (2018). The Impact of Customer Satisfaction and Loyalty on E-Marketing: Moderating Effect of Perceived Value. Journal of Marketing and Consumer Research, 46, 70-77.
Anol, B. (2002). Individual Trust in Online Firms: Scale Development and Initial Test. Journal of Management Information Systems, 19(1), 211-241.
Ba, S., Whinston, A. B., & Zhang, H. (2003). Building trust in online auction markets through an economic incentive mechanism. Decision Support Systems, 35(3), 273-286.
Berthon, P., Pitt, L., & Watson, R. (1996). The WWW as an advertising medium: Toward an understanding of conversion efficiency. Journal of Advertising Research, 36(1), 43-54.
Bitner, M. J., Booms, B. H., & Tetreault, M. S. (1990). The Service Encounter: Diagnosing Favorable and Unfavorable Incidents. Journal of Marketing, 54(1), 71-84.
Bloemer, J., de Ruyter, K., & Wetzels, M. (1999). Linking perceived service quality and service loyalty: a multi‐dimensional perspective. European Journal of Marketing, 33(11/12), 1082-1106. doi:10.1108/03090569910292285
Bock, G.-W., Lee, J., Kuan, H.-H., & Kim, J.-H. (2012). The progression of online trust in the multi-channel retailer context and the role of product uncertainty. Decision Support Systems, 53(1), 97-107. doi:https://doi.org/10.1016/j.dss.2011.12.007
Boulding, W., Kalra, A., Staelin, R., & Zeithaml, V. A. (1993). A dynamic process model of service quality: From expectations to behavioral intentions. Journal of Marketing Research, 30(1), 7-27. doi:10.1177/002224379303000102
Campbell, D. T., & Fiske, D. W. (1959). Convergent and discriminant validation by the multitrait-multimethod matrix. Psychological Bulletin, 56(2), 81-105. doi:10.1037/h0046016
Chen, C.-C., & Yao, J.-Y. (2018). What drives impulse buying behaviors in a mobile auction? The perspective of the Stimulus-Organism-Response model. Telematics and Informatics, 35(5), 1249-1262. doi:https://doi.org/10.1016/j.tele.2018.02.007
Coelho Pedro, S., & Henseler, J. (2012). Creating customer loyalty through service customization. European Journal of Marketing, 46(3/4), 331-356. doi:10.1108/03090561211202503
Cohen, J. (2013). Statistical Power Analysis for the Behavioral Sciences (Revised ed.). New York: Academic Press.
Cranage, D. (2004). Plan to do it right: and plan for recovery. International Journal of Contemporary Hospitality Management, 16(4), 210-219. doi:10.1108/09596110410537360
Culnan, M. J., & Armstrong, P. K. (1999). Information privacy concerns, procedural fairness, and impersonal trust: An empirical investigation. Organization Science, 10(1), 104-115. doi:10.1287/orsc.10.1.104
Cuneo, A. Z. (1995). Internet world show spurs online commerce debate. Advertising Age, 17, 16.
Das, S., Mishra, A., & Cyr, D. (2019). Opportunity gone in a flash: Measurement of e-commerce service failure and justice with recovery as a source of e-loyalty. Decision Support Systems, 125, 113130. doi:https://doi.org/10.1016/j.dss.2019.113130
Deighton, J., & Sorrell, M. (1996). The future of interactive marketing. Harvard business review, 74(6), 151-160.
Dirks, K. T., & Ferrin, D. L. (2001). The role of trust in organizational settings. Organization Science, 12(4), 450-467.
Doan, T. (2020). Factors affecting online purchase intention: A study of Vietnam online customers. Management Science Letters, 10(10), 2337-2342.
Dwyer, F. R., & Tanner, J. F. (2009). Business marketing: Connecting strategy, Relationships, and Learning: McGraw-Hill Irwin.
Fornell, C., & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics. Journal of Marketing Research, 18(3), 382-388. doi:10.1177/002224378101800313
Garson, D. R. (2016). Partial Lease Squares: Regression & Structural Equation Models USA: Statistical Publishing Associates.
Grabner-Kraeuter, S. (2002). The role of consumers' trust in online-shopping. Journal of Business Ethics, 39(1), 43-50.
Gilani, E., Salimi, D., Jouyandeh, M., Tavasoli, K., & Wong, W. (2019). A trend study on the impact of social media in decision making. International Journal of Data and Network Science, 3(3), 201-222.
Ha, L., & James, E. L. (1998). Interactivity reexamined: A baseline analysis of early business web sites. Journal of Broadcasting & Electronic Media, 42(4), 457-474. doi:10.1080/08838159809364462
Hair, J. F., Hult, G. T. M., Ringle, C., & Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (Second ed.). United States of America: SAGE Publications.
Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a Silver Bullet. Journal of Marketing Theory and Practice, 19(2), 139-152. doi:10.2753/MTP1069-6679190202
Hair, J. F., Ringle, C. M., & Sarstedt, M. (2013). Partial least squares structural equation modeling: Rigorous applications, better results and higher acceptance. Long range planning, 46(1-2), 1-12.
Hair, J. F., Sarstedt, M., Hopkins, L., & Volker, G. K. (2014). Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research. European Business Review, 26(2), 106-121. doi:10.1108/EBR-10-2013-0128
Hennig-Thurau, T., & Klee, A. (1997). The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development. Psychology & Marketing, 14(8), 737-764. doi:10.1002/(sici)1520-6793(199712)14:83.0.Co;2-f
Heskett, J. L., Jones, T. O., Loveman, G. W., Sasser, W. E., & Schlesinger, L. A. (1994). Putting the service-profit chain to work. Harvard business review, 72(2), 164-174.
Hoffman, D. L., Novak, T. P., & Peralta, M. (1999). Building consumer trust online. Communications of the ACM, 42(4), 80-85.
Hong, I. B., & Cha, H. S. (2013). The mediating role of consumer trust in an online merchant in predicting purchase intention. International Journal of Information Management, 33(6), 927-939. doi:https://doi.org/10.1016/j.ijinfomgt.2013.08.007
Hoque, A. S. M. M. (2018). The effect of entrepreneurial orientation on Bangladeshi SME performance: Role of organizational culture. International Journal of Data and Network Science, 2(1), 1-14.
Jain Nikunj, K. (2017). E-fulfillment dimensions and its influence on customers in e-tailing: a critical review. Asia Pacific Journal of Marketing and Logistics, 29(2), 347-369. doi:10.1108/APJML-11-2015-0167
Jaiswal, A. K., Niraj, R., Park, C. H., & Agarwal, M. K. (2018). The effect of relationship and transactional characteristics on customer retention in emerging online markets. Journal of Business Research, 92, 25-35.
Jun, C., & Xiao-Liang, S. (2015). Consumers' decisions in social commerce context: An empirical investigation. Decision Support Systems, 79, 55-64.
Kim, S., & Park, H. (2013). Effects of various characteristics of social commerce (s-commerce) on consumers’ trust and trust performance. International Journal of Information Management, 33(2), 318-332.
Lee, J., Lee, Y., & Lee, Y.-J. (2012). Do customization programs of e-commerce companies lead to better relationship with consumers? Electronic Commerce Research and Applications, 11(3), 262-274.
Lee, J., Park, D. H., & Han, I. (2011). The different effects of online consumer reviews on consumers' purchase intentions depending on trust in online shopping malls: An advertising perspective. Internet Research, 21(2), 187-206.
Lemeshow, S., Jr, D. W. H., Klar, J., & Lwanga, S. K. (1990). Adequacy of Sample Size in Health Studies. England: John Wiley & Sons.
Li, Y.-M., & Yeh, Y.-S. (2010). Increasing trust in mobile commerce through design aesthetics. Computers in Human Behavior, 26(4), 673-684.
Lin, J., Wang, B., Wang, N., & Lu, Y. (2014). Understanding the evolution of consumer trust in mobile commerce: a longitudinal study. Information Technology and Management, 15(1), 37-49. doi:10.1007/s10799-013-0172-y
Lukito, S., & Ikhsan, R. (2020). Repurchase intention in e-commerce merchants: Practical evidence from college students. Management Science Letters, 10(13), 3089-3096.
Maxwell, S., & Khan, A. M. (2018). Electronic Customer Relationship Management (E-CRM): A Study of Its Role, Influence & Benefitsto E-Commerce. Management Dynamics, 18(1), 43-51.
Mohapatra, S. (2013). E-Commerce Strategy. In S. Mohapatra (Ed.), E-Commerce Strategy: Text and Cases (pp. 155-171). Boston, MA: Springer US.
Nili, A., Barros, A., Johnstone, D., & Tate, M. (2019). Technological enablers for preventing service failure with e-commerce websites. In R. Helms, P. Agerfalk, & P. Johannesson (Eds.), Proceedings of the 27th European Conference on Information Systems (pp. 1-14). https://aisel.aisnet.org/: Association for Information Systems.
Nunnally, J. C. (1979). Psychometric theory. New York: McGraw-Hill Education.
Oliver, R. L. (1999). Whence consumer loyalty? Journal of Marketing, 63(4_suppl1), 33-44.
Otim, S., & Grover, V. (2006). An empirical study on Web-based services and customer loyalty. European Journal of Information Systems, 15(6), 527-541.
Paul, A. P. (2003). Consumer acceptance of electronic commerce: Integrating trust and risk with the technology acceptance model. International Journal of Electronic Commerce, 7(3), 101-134.
Peterson, R. A. (1995). Relationship marketing and the consumer. Journal of the Academy of Marketing Science, 23(4), 278-281.
Qureshi, I., Fang, Y., Ramsey, E., McCole, P., Ibbotson, P., & Compeau, D. (2009). Understanding online customer repurchasing intention and the mediating role of trust – an empirical investigation in two developed countries. European Journal of Information Systems, 18(3), 205-222.
Reichheld, F. F., & Sasser, W. E. (1990). Zero defeofions: Quoliiy comes to services. Harvard business review, 68(5), 105-111.
Salimon, M., Mokthar, S., Yusr, M., Yusoff, R., Kareem, O., & Bamgbade, J. (2018). Do risk and fun matter in the adoption of mobile commerce in Nigeria? A PLS-SEM approach. Management Science Letters, 8(6), 507-518.
Sarkar, S., Chauhan, S., & Khare, A. (2020). A meta-analysis of antecedents and consequences of trust in mobile commerce. International Journal of Information Management, 50, 286-301.
Srinivasan, S. S., Anderson, R., & Ponnavolu, K. (2002). Customer loyalty in e-commerce: an exploration of its antecedents and consequences. Journal of Retailing, 78(1), 41-50.
Susanti, K., Prijono, T., Rizal Edy, H., & Asnan, F. (2019). Informational justice and post-recovery satisfaction in e-commerce: The role of service failure severity on behavioral intentions. The Journal of Asian Finance, Economics and Business, 6(1), 129-139.
Verhagen, T., & van Dolen, W. (2011). The influence of online store beliefs on consumer online impulse buying: A model and empirical application. Information & Management, 48(8), 320-327.
Watson, R. T., Akselsen, S., & Pitt, L. F. (1998). Attractors: Building mountains in the flat landscape of the world wide web. California Management Review, 40(2), 36-56. doi:10.2307/41165932
Williamson, O. E. (1993). Calculativeness, trust, and economic organization. The Journal of Law and Economics, 36(1, Part 2), 453-486. doi:10.1086/467284
Xiaolin, L., Xuequn, W., & Nick, H. (2019). Building e-commerce satisfaction and boosting sales: The role of social commerce trust and its antecedents. International Journal of Electronic Commerce, 23(3), 328-363.
Xiayu, C., Qian, H., Robert, D., & Zhongsheng, H. (2015). What drives trust transfer? The moderating roles of seller-specific and general institutional mechanisms. International Journal of Electronic Commerce, 20(2), 261-289.
Zaheer, A., McEvily, B., & Perrone, V. (1998). Does trust matter? Exploring the effects of interorganizational and interpersonal trust on performance. Organization Science, 9(2), 141-159. doi:10.1287/orsc.9.2.141
Zhou, T., Lu, Y., & Wang, B. (2009). The relative importance of website design quality and service quality in determining consumers’ online repurchase behavior. Information Systems Management, 26(4), 327-337.
Zo, H. (2003). Personalization vs. Customization: Which Is More Effective in E-Services? Paper presented at the AMCIS 2003 Proceedings.
Al‐Hawari, M., Ward, T., & Newby, L. (2009). The relationship between service quality and retention within the automated and traditional contexts of retail banking. Journal of Service Management, 20(4), 455-472. doi:10.1108/09564230910978539
Alba, J., Lynch, J., Weitz, B., Janiszewski, C., Lutz, R., Sawyer, A., & Wood, S. (1997). Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces. Journal of Marketing, 61(3), 38-53.
Alharbi, H., Ali, & Alhider, H., Ibrahim. (2018). The Impact of Customer Satisfaction and Loyalty on E-Marketing: Moderating Effect of Perceived Value. Journal of Marketing and Consumer Research, 46, 70-77.
Anol, B. (2002). Individual Trust in Online Firms: Scale Development and Initial Test. Journal of Management Information Systems, 19(1), 211-241.
Ba, S., Whinston, A. B., & Zhang, H. (2003). Building trust in online auction markets through an economic incentive mechanism. Decision Support Systems, 35(3), 273-286.
Berthon, P., Pitt, L., & Watson, R. (1996). The WWW as an advertising medium: Toward an understanding of conversion efficiency. Journal of Advertising Research, 36(1), 43-54.
Bitner, M. J., Booms, B. H., & Tetreault, M. S. (1990). The Service Encounter: Diagnosing Favorable and Unfavorable Incidents. Journal of Marketing, 54(1), 71-84.
Bloemer, J., de Ruyter, K., & Wetzels, M. (1999). Linking perceived service quality and service loyalty: a multi‐dimensional perspective. European Journal of Marketing, 33(11/12), 1082-1106. doi:10.1108/03090569910292285
Bock, G.-W., Lee, J., Kuan, H.-H., & Kim, J.-H. (2012). The progression of online trust in the multi-channel retailer context and the role of product uncertainty. Decision Support Systems, 53(1), 97-107. doi:https://doi.org/10.1016/j.dss.2011.12.007
Boulding, W., Kalra, A., Staelin, R., & Zeithaml, V. A. (1993). A dynamic process model of service quality: From expectations to behavioral intentions. Journal of Marketing Research, 30(1), 7-27. doi:10.1177/002224379303000102
Campbell, D. T., & Fiske, D. W. (1959). Convergent and discriminant validation by the multitrait-multimethod matrix. Psychological Bulletin, 56(2), 81-105. doi:10.1037/h0046016
Chen, C.-C., & Yao, J.-Y. (2018). What drives impulse buying behaviors in a mobile auction? The perspective of the Stimulus-Organism-Response model. Telematics and Informatics, 35(5), 1249-1262. doi:https://doi.org/10.1016/j.tele.2018.02.007
Coelho Pedro, S., & Henseler, J. (2012). Creating customer loyalty through service customization. European Journal of Marketing, 46(3/4), 331-356. doi:10.1108/03090561211202503
Cohen, J. (2013). Statistical Power Analysis for the Behavioral Sciences (Revised ed.). New York: Academic Press.
Cranage, D. (2004). Plan to do it right: and plan for recovery. International Journal of Contemporary Hospitality Management, 16(4), 210-219. doi:10.1108/09596110410537360
Culnan, M. J., & Armstrong, P. K. (1999). Information privacy concerns, procedural fairness, and impersonal trust: An empirical investigation. Organization Science, 10(1), 104-115. doi:10.1287/orsc.10.1.104
Cuneo, A. Z. (1995). Internet world show spurs online commerce debate. Advertising Age, 17, 16.
Das, S., Mishra, A., & Cyr, D. (2019). Opportunity gone in a flash: Measurement of e-commerce service failure and justice with recovery as a source of e-loyalty. Decision Support Systems, 125, 113130. doi:https://doi.org/10.1016/j.dss.2019.113130
Deighton, J., & Sorrell, M. (1996). The future of interactive marketing. Harvard business review, 74(6), 151-160.
Dirks, K. T., & Ferrin, D. L. (2001). The role of trust in organizational settings. Organization Science, 12(4), 450-467.
Doan, T. (2020). Factors affecting online purchase intention: A study of Vietnam online customers. Management Science Letters, 10(10), 2337-2342.
Dwyer, F. R., & Tanner, J. F. (2009). Business marketing: Connecting strategy, Relationships, and Learning: McGraw-Hill Irwin.
Fornell, C., & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics. Journal of Marketing Research, 18(3), 382-388. doi:10.1177/002224378101800313
Garson, D. R. (2016). Partial Lease Squares: Regression & Structural Equation Models USA: Statistical Publishing Associates.
Grabner-Kraeuter, S. (2002). The role of consumers' trust in online-shopping. Journal of Business Ethics, 39(1), 43-50.
Gilani, E., Salimi, D., Jouyandeh, M., Tavasoli, K., & Wong, W. (2019). A trend study on the impact of social media in decision making. International Journal of Data and Network Science, 3(3), 201-222.
Ha, L., & James, E. L. (1998). Interactivity reexamined: A baseline analysis of early business web sites. Journal of Broadcasting & Electronic Media, 42(4), 457-474. doi:10.1080/08838159809364462
Hair, J. F., Hult, G. T. M., Ringle, C., & Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (Second ed.). United States of America: SAGE Publications.
Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a Silver Bullet. Journal of Marketing Theory and Practice, 19(2), 139-152. doi:10.2753/MTP1069-6679190202
Hair, J. F., Ringle, C. M., & Sarstedt, M. (2013). Partial least squares structural equation modeling: Rigorous applications, better results and higher acceptance. Long range planning, 46(1-2), 1-12.
Hair, J. F., Sarstedt, M., Hopkins, L., & Volker, G. K. (2014). Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research. European Business Review, 26(2), 106-121. doi:10.1108/EBR-10-2013-0128
Hennig-Thurau, T., & Klee, A. (1997). The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development. Psychology & Marketing, 14(8), 737-764. doi:10.1002/(sici)1520-6793(199712)14:83.0.Co;2-f
Heskett, J. L., Jones, T. O., Loveman, G. W., Sasser, W. E., & Schlesinger, L. A. (1994). Putting the service-profit chain to work. Harvard business review, 72(2), 164-174.
Hoffman, D. L., Novak, T. P., & Peralta, M. (1999). Building consumer trust online. Communications of the ACM, 42(4), 80-85.
Hong, I. B., & Cha, H. S. (2013). The mediating role of consumer trust in an online merchant in predicting purchase intention. International Journal of Information Management, 33(6), 927-939. doi:https://doi.org/10.1016/j.ijinfomgt.2013.08.007
Hoque, A. S. M. M. (2018). The effect of entrepreneurial orientation on Bangladeshi SME performance: Role of organizational culture. International Journal of Data and Network Science, 2(1), 1-14.
Jain Nikunj, K. (2017). E-fulfillment dimensions and its influence on customers in e-tailing: a critical review. Asia Pacific Journal of Marketing and Logistics, 29(2), 347-369. doi:10.1108/APJML-11-2015-0167
Jaiswal, A. K., Niraj, R., Park, C. H., & Agarwal, M. K. (2018). The effect of relationship and transactional characteristics on customer retention in emerging online markets. Journal of Business Research, 92, 25-35.
Jun, C., & Xiao-Liang, S. (2015). Consumers' decisions in social commerce context: An empirical investigation. Decision Support Systems, 79, 55-64.
Kim, S., & Park, H. (2013). Effects of various characteristics of social commerce (s-commerce) on consumers’ trust and trust performance. International Journal of Information Management, 33(2), 318-332.
Lee, J., Lee, Y., & Lee, Y.-J. (2012). Do customization programs of e-commerce companies lead to better relationship with consumers? Electronic Commerce Research and Applications, 11(3), 262-274.
Lee, J., Park, D. H., & Han, I. (2011). The different effects of online consumer reviews on consumers' purchase intentions depending on trust in online shopping malls: An advertising perspective. Internet Research, 21(2), 187-206.
Lemeshow, S., Jr, D. W. H., Klar, J., & Lwanga, S. K. (1990). Adequacy of Sample Size in Health Studies. England: John Wiley & Sons.
Li, Y.-M., & Yeh, Y.-S. (2010). Increasing trust in mobile commerce through design aesthetics. Computers in Human Behavior, 26(4), 673-684.
Lin, J., Wang, B., Wang, N., & Lu, Y. (2014). Understanding the evolution of consumer trust in mobile commerce: a longitudinal study. Information Technology and Management, 15(1), 37-49. doi:10.1007/s10799-013-0172-y
Lukito, S., & Ikhsan, R. (2020). Repurchase intention in e-commerce merchants: Practical evidence from college students. Management Science Letters, 10(13), 3089-3096.
Maxwell, S., & Khan, A. M. (2018). Electronic Customer Relationship Management (E-CRM): A Study of Its Role, Influence & Benefitsto E-Commerce. Management Dynamics, 18(1), 43-51.
Mohapatra, S. (2013). E-Commerce Strategy. In S. Mohapatra (Ed.), E-Commerce Strategy: Text and Cases (pp. 155-171). Boston, MA: Springer US.
Nili, A., Barros, A., Johnstone, D., & Tate, M. (2019). Technological enablers for preventing service failure with e-commerce websites. In R. Helms, P. Agerfalk, & P. Johannesson (Eds.), Proceedings of the 27th European Conference on Information Systems (pp. 1-14). https://aisel.aisnet.org/: Association for Information Systems.
Nunnally, J. C. (1979). Psychometric theory. New York: McGraw-Hill Education.
Oliver, R. L. (1999). Whence consumer loyalty? Journal of Marketing, 63(4_suppl1), 33-44.
Otim, S., & Grover, V. (2006). An empirical study on Web-based services and customer loyalty. European Journal of Information Systems, 15(6), 527-541.
Paul, A. P. (2003). Consumer acceptance of electronic commerce: Integrating trust and risk with the technology acceptance model. International Journal of Electronic Commerce, 7(3), 101-134.
Peterson, R. A. (1995). Relationship marketing and the consumer. Journal of the Academy of Marketing Science, 23(4), 278-281.
Qureshi, I., Fang, Y., Ramsey, E., McCole, P., Ibbotson, P., & Compeau, D. (2009). Understanding online customer repurchasing intention and the mediating role of trust – an empirical investigation in two developed countries. European Journal of Information Systems, 18(3), 205-222.
Reichheld, F. F., & Sasser, W. E. (1990). Zero defeofions: Quoliiy comes to services. Harvard business review, 68(5), 105-111.
Salimon, M., Mokthar, S., Yusr, M., Yusoff, R., Kareem, O., & Bamgbade, J. (2018). Do risk and fun matter in the adoption of mobile commerce in Nigeria? A PLS-SEM approach. Management Science Letters, 8(6), 507-518.
Sarkar, S., Chauhan, S., & Khare, A. (2020). A meta-analysis of antecedents and consequences of trust in mobile commerce. International Journal of Information Management, 50, 286-301.
Srinivasan, S. S., Anderson, R., & Ponnavolu, K. (2002). Customer loyalty in e-commerce: an exploration of its antecedents and consequences. Journal of Retailing, 78(1), 41-50.
Susanti, K., Prijono, T., Rizal Edy, H., & Asnan, F. (2019). Informational justice and post-recovery satisfaction in e-commerce: The role of service failure severity on behavioral intentions. The Journal of Asian Finance, Economics and Business, 6(1), 129-139.
Verhagen, T., & van Dolen, W. (2011). The influence of online store beliefs on consumer online impulse buying: A model and empirical application. Information & Management, 48(8), 320-327.
Watson, R. T., Akselsen, S., & Pitt, L. F. (1998). Attractors: Building mountains in the flat landscape of the world wide web. California Management Review, 40(2), 36-56. doi:10.2307/41165932
Williamson, O. E. (1993). Calculativeness, trust, and economic organization. The Journal of Law and Economics, 36(1, Part 2), 453-486. doi:10.1086/467284
Xiaolin, L., Xuequn, W., & Nick, H. (2019). Building e-commerce satisfaction and boosting sales: The role of social commerce trust and its antecedents. International Journal of Electronic Commerce, 23(3), 328-363.
Xiayu, C., Qian, H., Robert, D., & Zhongsheng, H. (2015). What drives trust transfer? The moderating roles of seller-specific and general institutional mechanisms. International Journal of Electronic Commerce, 20(2), 261-289.
Zaheer, A., McEvily, B., & Perrone, V. (1998). Does trust matter? Exploring the effects of interorganizational and interpersonal trust on performance. Organization Science, 9(2), 141-159. doi:10.1287/orsc.9.2.141
Zhou, T., Lu, Y., & Wang, B. (2009). The relative importance of website design quality and service quality in determining consumers’ online repurchase behavior. Information Systems Management, 26(4), 327-337.
Zo, H. (2003). Personalization vs. Customization: Which Is More Effective in E-Services? Paper presented at the AMCIS 2003 Proceedings.