The purpose of this study is to identify and analyze the interaction between customer satisfaction and trust in a structural model. Sample consists of 210 Suzuki motor bikes’ users, aged 17-64, domiciled in Medan. Structural equation model approach is used to process raw data. Respondents' opinions were taken proportionally throughout the Medan city sub-districts. Questionnaires were submitted accidentally. The results show that customer satisfaction and trust partially had positive and significant effect on brand equity and repurchase intention. Brand equity did not show any indirect causal relationship mediator of the three exogenous variables to repurchase intention. Programs related to customer satisfaction and trust better increase brand equity and repurchase intention directly. Interaction variable existence in research model increases Chi-Square probability, decreases standard deviation, and increases t-value. Interaction variable creates synergy on the influence of customer satisfaction and trust to increase brand trust. Any programs to increase brand equity through customer satisfaction and trust should be implemented, simultaneously. The two exogenous variables will bring out the synergy that comes from this interaction.

Many studies have focused on direct link between HRM practices and organizational performance. There is a strong relationship between these two variables that driven further research to identify the mechanism through which such relationship exists. Following resource-based view (RBV), the aim of this research was to investigate the indirect effect of organizational innovation on HRM practices-performance linkage. Data was collected from owners/managers of manufacturing SMEs in West Malaysia. 331 (60.5%) distributed questionnaires were received and analyzed through PLS-SEM. Out of six hypotheses on mediation, only one hypothesis was rejected. The findings strongly supported the RBV theory when organizational innovation significantly mediated the relationship. These results clearly indicate that organizational innovation plays an intermediate role between HRM practices (i.e. communication and information sharing, compensation, selection, performance appraisal, and training and development) and organizational performance of SMEs.

The use of e-procurement aids organisations in reducing business costs, broadening their market access and simplifying purchasing processes. However, in Jordan, only 27.6% of firms utilise e-procurement systems. Hence, the usage of e-procurement systems by Jordanian firms is still in its infancy. In this work, the technology, organisation and environment (TOE) factors affecting the use of e-procurement systems by large firms in Jordan were investigated. Previous studies have reported inconsistent findings with regard to the antecedent factors that may affect e-procurement usage. Therefore, this work aimed to determine the factors related to e-procurement usage and whether or not top management support moderates the relationship between TOE factors and e-procurement usage. Results revealed that all TOE factors used in this study influenced the e-procurement usage of the firms. Moreover, the moderating role of top management support was found to be positively related to relative advantages and organisational readiness and negatively related to complexity.

The objective of this study is to analyze the effect of entrepreneurial experience and social entrepreneurship orientation on social entrepreneurship performance. This survey research was conducted on waste bank entrepreneurship activists in the city of Semarang. Thirty-five respondents were taken using the accident sampling method. Partial Least Square Structural Equation Model (PLS-SEM) is used as an analysis technique. The results showed that entrepreneurial experience and social entrepreneurship orientation had a positive and significant effect on the performance of social entrepreneurship. The contribution of the concept of human capital and the concept of entrepreneurial orientation is needed in building social entrepreneurship. The Semarang government is requested to give more attention to developing waste banks due to their contribution to social, economic, and environmental.

The purpose of this study was to examine the role of environmental consciousness and green intellectual capital (GIC) for green competitive advantage. The association between environmental consciousness and each component of GIC—green human capital, green relational capital, green structural capital—is tested in this study. Tests are also carried out to examine the association of each GIC element with green competitive advantage. Data were collected using an online questionnaire. A total of 237 questionnaires were sent to the CEOs of medium manufacturing companies in Bali Province, Indonesia. There were 72 returned questionnaires that could be analyzed (a 30.37% usable response rate). Data analysis was performed using variance-based structural equation modelling with the partial least square (SEM-PLS) approach with WarpsPLS 7.0. The findings show that there is a positive and significant association between environmental consciousness and each component of GIC: environmental consciousness with green human capital, environmental consciousness with green relational capital and environmental consciousness with green structural capital. The findings also demonstrate that each component of GIC has a significant positive association with green competitive advantage: green human capital with green competitive advantage, green relational capital with green competitive advantage and green structural capital with green competitive advantage. This research implies that going green through the adoption of green practices can contribute to green competitive advantage.

The interest in tourism destination loyalty has increased in recent times. Although the recent literature has shown that a tourist’s loyalty to a destination is the direct result of quality service and the type of experiences, the correlation between service quality and customer loyalty has yet to be thoroughly researched within the tourist-destination context. Since these destinations are constantly changing, it requires further analysis and research. The purpose of this paper is to investigate the relationship between service quality performance and destination loyalty, as well as the mediation impact of destination image in Saudi Arabia for local tourist destination perspectives in Albaha region, while considering the attitudes towards service quality within three, four- and five-star hotels. The partial least square to structural equation modelling was used (PLS-SEM) to examine 298 local tourists from Saudi Arabia who took part in a survey. The results show a positive relationship between service quality performance and destination image, as well as a positive relationship between service quality performance and loyalty. The results also confirm that destination image mediated the relationship between service quality performance and destination loyalty. The results of this study contribute to knowledge by informing service managers in tourism sector about the perspectives of local tourists towards destination image and loyalty.

This study explores the empowerments’ effect on organizational commitment mediating by self-efficacy and responsibility. A questionnaire collected research data. The research participants include 375 teachers in Indonesia selected by accidental sampling. Data analysis uses path analysis supported by descriptive statistics and correlational. The results prove that empowerment positively and significantly affects organizational commitment, directly and indirectly, mediating by self-efficacy and responsibility. A fit research model regarding the empowerments’ effect on organizational commitment mediating by self-efficacy and responsibility was found as a novelty. This model can be discussed among researchers and practitioners in developing organizational commitment models in the future and various organizations’ context.

Poverty analysis has often been necessary to generate new studies and publications. But for all the countries in the world, including Indonesia, poverty remains a concern. Indonesia has diverse concepts of culture, comprising of numerous tribes and traditions. Any empirical findings suggest that culture is closely correlated with customs and behaviors. It is what motivated the authors with a resource-based approach to undertake this study. This paper forms part of a series of documents created since 2010 and added fields and informants in 2018. This paper would include an overview of the behavior trends and improvements in disadvantaged households' quality of life. Besides their low wages, their eating habits are complicated due to their limited capacities. The researchers discuss “uncontrolled consumption” in this article, which exacerbates low-income families with low income. All of this directly impacts their life experience.

In this globalized world, every company is struggling to sustain and improve its performance. This study investigated the role of formal strategic planning on organizational performance. Moreover, this relation is explored further with the moderation of stakeholders’ involvement. The empirical data were collected from 220 chief executives or general managers of manufacturing companies using a questionnaire survey. AMOS software was used to analyze the collected data. Structural equation modeling (SEM) was conducted to test the hypothesis, and moderation was investigated using a slop test. The results of the study revealed that formal strategic planning could enhance the performance of the organization. Furthermore, the results highlighted that stakeholder's involvement could strengthen the relationship between formal strategic planning and organizational performance. Previous studies have highlighted the importance of overall strategic management in enhancing an organization's performance. The research also revealed that performance was affected mainly by formal strategic planning and stakeholder involvement. The study used manufacturing companies in Jordan. Moreover, the data was collected from 220 respondents. Therefore, future studies should be conducted from any other country's perspective and use a larger sample size. This study has used moderation of stakeholder's involvement to get more specific results. Future studies should use organizational culture as a moderating variable.

This study seeks to analyze the important role of strategic management arrangements in achieving organizational goals. Although the elaboration of basic strategic management in the internal context of an organization is a crucial factor in the formation and operation of an organization anywhere, investigations into its effects on organizational mission have not been widely investigated. The purpose of this study is to empirically analyze the influence of internal driving factors in the form of employee behavior, organizational structure and the role of management in achieving organizational mission. This study was conducted in the banking industry in Bandung, Indonesia, using a quantitative approach and analyzed using multiple regression techniques with a sample size of 1,859 respondents. The test results show that internal factors play an influential role in achieving the company's mission. This study confirms the theoretical importance of laying the foundation of strategic management as a basis for internal coordination and creating a supportive working climate in the workplace.