How to cite this paper
Rahayu, N., Dhiaullah, M & Marsha, A. (2023). Utilizing e-learning and user loyalty with user satisfaction as mediating variable in public sector context.International Journal of Data and Network Science, 7(3), 1341-1348.
Refrences
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Amoako, G. K., Kutu-Adu, S. G., Caesar, L. D., & Neequaye, E. (2019). Relationship marketing and repurchase intention in Ghana’s hospitality industry: An empirical examination of trust and commitment. Journal of Relationship Market-ing, 18(2), 77-107.
Chen, S. C., & Lin, C. P. (2015). The impact of customer experience and perceived value on sustainable social relationship in blogs: An empirical study. Technological forecasting and social change, 96, 40-50.
Cheng, Y. M. (2019). How does task-technology fit influence cloud-based e-learning continuance and im-pact?. Education+ Training, 61(4), 480-499.
Cronin Jr, J. J., & Taylor, S. A. (1992). Measuring service quality: a reexamination and extension. Journal of market-ing, 56(3), 55-68.
DeLone, W. H., & McLean, E. R. (2004). Measuring e-commerce success: Applying the DeLone & McLean information systems success model. International Journal of electronic commerce, 9(1), 31-47.
Dominici, G., & Palumbo, F. (2013). How to build an e-learning product: Factors for user/customer satisfaction. Business Horizons, 56(1), 87-96.
Efiloğlu Kurt, Ö. (2019). Examining an e-learning system through the lens of the information systems success model: Empirical evidence from Italy. Education and Information Technologies, 24(2), 1173-1184.
Eid, R., & El-Gohary, H. (2015). The role of Islamic religiosity on the relationship between perceived value and tourist satisfaction. Tourism management, 46, 477-488.
Farid, S., Ahmad, R., Niaz, I. A., Arif, M., Shamshirband, S., & Khattak, M. D. (2015). Identification and prioritization of critical issues for the promotion of e-learning in Pakistan. Computers in Human Behavior, 51, 161-171.
Gan, C., & Wang, W. (2017). The influence of perceived value on purchase intention in social commerce context. Internet research, 27(4), 772-785.
Ghali, Z. (2021). Motives of customers’e-loyalty towards e-banking services: a study in Saudi Arabia. Journal of Decision Systems, 30(2-3), 172-193.
Hsu, C. L., & Lin, J. C. C. (2016). Effect of perceived value and social influences on mobile app stickiness and in-app pur-chase intention. Technological Forecasting and Social Change, 108, 42-53.
Jamaludin, M., Busthomi, H., Gantika, S., ... Sunarya, E., & Nur, T. (2022). Market orientation and SCM strategy on SME organizational performances: the mediating effect of market performance . Cogent Economics and Finance, 10(1), 2157117
Jin, N., Lee, S., & Lee, H. (2015). The effect of experience quality on perceived value, satisfaction, image and behavioral intention of water park patrons: New versus repeat visitors. International journal of tourism research, 17(1), 82-95.
Kashive, N., Powale, L., & Kashive, K. (2020). Understanding user perception toward artificial intelligence (AI) enabled e-learning. The International Journal of Information and Learning Technology, 38(1), 1-19.
Khan, M. A., Zubair, S. S., & Malik, M. (2019). An assessment of e-service quality, e-satisfaction and e-loyalty: Case of online shopping in Pakistan. South Asian Journal of Business Studies, 8(3), 283-302.
Knop, K. (2019). Evaluation of quality of services provided by transport & logistics operator from pharmaceutical indus-try for improvement purposes. Transportation Research Procedia, 40, 1080-1087.
Lee, S., Phau, I., Hughes, M., Li, Y. F., & Quintal, V. (2016). Heritage tourism in Singapore Chinatown: A perceived value approach to authenticity and satisfaction. Journal of Travel & Tourism Marketing, 33(7), 981-998.
Lewis, B. R., & Mitchell, V. W. (1990). Defining and measuring the quality of customer service. Marketing intelligence & planning, 8(6), 11-17.
Li, F., Lu, H., Hou, M., Cui, K., & Darbandi, M. (2021). Customer satisfaction with bank services: The role of cloud ser-vices, security, e-learning and service quality. Technology in Society, 64, 101487.
Nugroho, A. H., Bakar, A., & Ali, A. (2017). Analysis of technology acceptance model: Case study of Trave-loka. Arthatama, 1(1), 27-34.
Özkan, P., Süer, S., Keser, İ. K., & Kocakoç, İ. D. (2020). The effect of service quality and customer satisfaction on cus-tomer loyalty: The mediation of perceived value of services, corporate image, and corporate reputation. International Journal of Bank Marketing, 38(2), 384-405.
Pakurár, M., Haddad, H., Nagy, J., Popp, J., & Oláh, J. (2019). The service quality dimensions that affect customer satis-faction in the Jordanian banking sector. Sustainability, 11(4), 1113.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. Journal of marketing, 49(4), 41-50.
Prasetyo, Y. T., Ong, A. K. S., Concepcion, G. K. F., Navata, F. M. B., Robles, R. A. V., Tomagos, I. J. T., ... & Redi, A. A. N. P. (2021). Determining factors Affecting acceptance of e-learning platforms during the COVID-19 pandemic: Inte-grating Extended technology Acceptance model and DeLone & Mclean is success model. Sustainability, 13(15), 8365.
Purwanti, Y., Purwanto, B.H., & Jamaludin, M. (2022). Citizen Participation In Electronic Public Administration: The Considerations Of Functionality And The Technology Acceptance Model. International Journal of Public Policy and Administration Research, 2022, 9(4), 90–101.
Rajasekaran, V. A., Kumar, K. R., Susi, S., Mohan, Y. C., Raju, M., & Hssain, M. W. (2022). An evaluation of e-learning and user satisfaction. International Journal of Web-Based Learning and Teaching Technologies (IJWLTT), 17(2), 1-11.
Sewandono, R. E., Thoyib, A., Hadiwidjojo, D., & Rofiq, A. (2022). Performance expectancy of E-learning on higher insti-tutions of education under uncertain conditions: Indonesia context. Education and information technologies, 1-28.
Tzavlopoulos, Ι., Gotzamani, K., Andronikidis, A., & Vassiliadis, C. (2019). Determining the impact of e-commerce quali-ty on customers’ perceived risk, satisfaction, value and loyalty. International Journal of Quality and Service Scienc-es.
Ullah, S. (2012). Customer satisfaction, perceived service quality and mediating role of perceived value. International journal of marketing studies, 4(1).
Uzir, M. U. H., Al Halbusi, H., Thurasamy, R., Hock, R. L. T., Aljaberi, M. A., Hasan, N., & Hamid, M. (2021). The ef-fects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evi-dence from a developing country. Journal of Retailing and Consumer Services, 63, 102721.
Vo, N. T., Chovancová, M., & Tri, H. T. (2020). The impact of E-service quality on the customer satisfaction and consum-er engagement behaviors toward luxury hotels. Journal of Quality Assurance in Hospitality & Tourism, 21(5), 499-523.
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996). The behavioral consequences of service quality. Journal of mar-keting, 60(2), 31-46.
Amoako, G. K., Kutu-Adu, S. G., Caesar, L. D., & Neequaye, E. (2019). Relationship marketing and repurchase intention in Ghana’s hospitality industry: An empirical examination of trust and commitment. Journal of Relationship Market-ing, 18(2), 77-107.
Chen, S. C., & Lin, C. P. (2015). The impact of customer experience and perceived value on sustainable social relationship in blogs: An empirical study. Technological forecasting and social change, 96, 40-50.
Cheng, Y. M. (2019). How does task-technology fit influence cloud-based e-learning continuance and im-pact?. Education+ Training, 61(4), 480-499.
Cronin Jr, J. J., & Taylor, S. A. (1992). Measuring service quality: a reexamination and extension. Journal of market-ing, 56(3), 55-68.
DeLone, W. H., & McLean, E. R. (2004). Measuring e-commerce success: Applying the DeLone & McLean information systems success model. International Journal of electronic commerce, 9(1), 31-47.
Dominici, G., & Palumbo, F. (2013). How to build an e-learning product: Factors for user/customer satisfaction. Business Horizons, 56(1), 87-96.
Efiloğlu Kurt, Ö. (2019). Examining an e-learning system through the lens of the information systems success model: Empirical evidence from Italy. Education and Information Technologies, 24(2), 1173-1184.
Eid, R., & El-Gohary, H. (2015). The role of Islamic religiosity on the relationship between perceived value and tourist satisfaction. Tourism management, 46, 477-488.
Farid, S., Ahmad, R., Niaz, I. A., Arif, M., Shamshirband, S., & Khattak, M. D. (2015). Identification and prioritization of critical issues for the promotion of e-learning in Pakistan. Computers in Human Behavior, 51, 161-171.
Gan, C., & Wang, W. (2017). The influence of perceived value on purchase intention in social commerce context. Internet research, 27(4), 772-785.
Ghali, Z. (2021). Motives of customers’e-loyalty towards e-banking services: a study in Saudi Arabia. Journal of Decision Systems, 30(2-3), 172-193.
Hsu, C. L., & Lin, J. C. C. (2016). Effect of perceived value and social influences on mobile app stickiness and in-app pur-chase intention. Technological Forecasting and Social Change, 108, 42-53.
Jamaludin, M., Busthomi, H., Gantika, S., ... Sunarya, E., & Nur, T. (2022). Market orientation and SCM strategy on SME organizational performances: the mediating effect of market performance . Cogent Economics and Finance, 10(1), 2157117
Jin, N., Lee, S., & Lee, H. (2015). The effect of experience quality on perceived value, satisfaction, image and behavioral intention of water park patrons: New versus repeat visitors. International journal of tourism research, 17(1), 82-95.
Kashive, N., Powale, L., & Kashive, K. (2020). Understanding user perception toward artificial intelligence (AI) enabled e-learning. The International Journal of Information and Learning Technology, 38(1), 1-19.
Khan, M. A., Zubair, S. S., & Malik, M. (2019). An assessment of e-service quality, e-satisfaction and e-loyalty: Case of online shopping in Pakistan. South Asian Journal of Business Studies, 8(3), 283-302.
Knop, K. (2019). Evaluation of quality of services provided by transport & logistics operator from pharmaceutical indus-try for improvement purposes. Transportation Research Procedia, 40, 1080-1087.
Lee, S., Phau, I., Hughes, M., Li, Y. F., & Quintal, V. (2016). Heritage tourism in Singapore Chinatown: A perceived value approach to authenticity and satisfaction. Journal of Travel & Tourism Marketing, 33(7), 981-998.
Lewis, B. R., & Mitchell, V. W. (1990). Defining and measuring the quality of customer service. Marketing intelligence & planning, 8(6), 11-17.
Li, F., Lu, H., Hou, M., Cui, K., & Darbandi, M. (2021). Customer satisfaction with bank services: The role of cloud ser-vices, security, e-learning and service quality. Technology in Society, 64, 101487.
Nugroho, A. H., Bakar, A., & Ali, A. (2017). Analysis of technology acceptance model: Case study of Trave-loka. Arthatama, 1(1), 27-34.
Özkan, P., Süer, S., Keser, İ. K., & Kocakoç, İ. D. (2020). The effect of service quality and customer satisfaction on cus-tomer loyalty: The mediation of perceived value of services, corporate image, and corporate reputation. International Journal of Bank Marketing, 38(2), 384-405.
Pakurár, M., Haddad, H., Nagy, J., Popp, J., & Oláh, J. (2019). The service quality dimensions that affect customer satis-faction in the Jordanian banking sector. Sustainability, 11(4), 1113.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. Journal of marketing, 49(4), 41-50.
Prasetyo, Y. T., Ong, A. K. S., Concepcion, G. K. F., Navata, F. M. B., Robles, R. A. V., Tomagos, I. J. T., ... & Redi, A. A. N. P. (2021). Determining factors Affecting acceptance of e-learning platforms during the COVID-19 pandemic: Inte-grating Extended technology Acceptance model and DeLone & Mclean is success model. Sustainability, 13(15), 8365.
Purwanti, Y., Purwanto, B.H., & Jamaludin, M. (2022). Citizen Participation In Electronic Public Administration: The Considerations Of Functionality And The Technology Acceptance Model. International Journal of Public Policy and Administration Research, 2022, 9(4), 90–101.
Rajasekaran, V. A., Kumar, K. R., Susi, S., Mohan, Y. C., Raju, M., & Hssain, M. W. (2022). An evaluation of e-learning and user satisfaction. International Journal of Web-Based Learning and Teaching Technologies (IJWLTT), 17(2), 1-11.
Sewandono, R. E., Thoyib, A., Hadiwidjojo, D., & Rofiq, A. (2022). Performance expectancy of E-learning on higher insti-tutions of education under uncertain conditions: Indonesia context. Education and information technologies, 1-28.
Tzavlopoulos, Ι., Gotzamani, K., Andronikidis, A., & Vassiliadis, C. (2019). Determining the impact of e-commerce quali-ty on customers’ perceived risk, satisfaction, value and loyalty. International Journal of Quality and Service Scienc-es.
Ullah, S. (2012). Customer satisfaction, perceived service quality and mediating role of perceived value. International journal of marketing studies, 4(1).
Uzir, M. U. H., Al Halbusi, H., Thurasamy, R., Hock, R. L. T., Aljaberi, M. A., Hasan, N., & Hamid, M. (2021). The ef-fects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evi-dence from a developing country. Journal of Retailing and Consumer Services, 63, 102721.
Vo, N. T., Chovancová, M., & Tri, H. T. (2020). The impact of E-service quality on the customer satisfaction and consum-er engagement behaviors toward luxury hotels. Journal of Quality Assurance in Hospitality & Tourism, 21(5), 499-523.
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996). The behavioral consequences of service quality. Journal of mar-keting, 60(2), 31-46.