How to cite this paper
Tarigan, Z., Jonathan, M., Siagian, H & Basana, S. (2022). The effect of e-WOM through intention to use technology and social media community for mobile payments during the COVID-19.International Journal of Data and Network Science, 6(2), 563-572.
Refrences
Anita, T.L. (2019). The Effect of Perceived Quality in E-commerce to Customer Loyalty (WOM, INTENT, TRUST) Through Customer Satisfaction. Jurnal Hospitality dan Pariwisata, 4(1), 29-39.
Aydin, G., & Burnaz, S. (2016). Adoption of mobile payment systems: A study on mobile wallets. Journal of Business, Economics, and Finance, 5(1), 73-92.
Basuki, R., Tarigan, Z.J.H., Siagian, H., Limanta, L.S., Setiawan, D. and Mochtar, J. (2022). The effects of perceived ease of use, usefulness, enjoyment and intention to use online platforms on behavioral intention in online movie watching during the pandemic era. International Journal of Data and Network Science, 6(1), 253-262, DOI: 10.5267/j.ijdns.2021.9.003
Cabosky, J. (2016). Social media opinion sharing: beyond volume. Journal of Consumer Marketing, 33(3), 172-181.
Cataluna, F.J.R, Gaitan, J.A., & Correa P.E.R. (2014). The relationship between e-WOM from SNS or internet and pur-chase. Business Science Reference, 1(1), 115-125.
Chinomona, R. (2013). The influence of perceived ease of use and perceived usefulness on trust and intention to use mo-bile social software. African Journal for Physical, Health Education, Recreation and Dance, 19(2), 258-273.
Choi, Y.K., Seo, Y. and Yoon, S. (2017). E-WOM messaging on social media: Social ties, temporal distance, and message concreteness. Internet Research, 27 (3), 495-505.
Chu, S.C., & Kim, J. (2018). The current state of knowledge on electronic word-of-mouth in advertising research. Interna-tional Journal of Advertising, 37(1), 1-13,
Correa, P.R., Grandón, E.E., Santana, M.R., & Órdenes, L.B. (2019). Explaining the Use of Social Network Sites as Seen by Older Adults: The Enjoyment Component of a Hedonic Information System. International Journal of Environmen-tal Research and Public Health, 16(10), 1-11.
Djalante, R., Lassa, J., Setiamarga, D., Sudjatma, A., Indrwan, M., and Haryanto, B. (2020). Review and analysis of cur-rent responses to COVID-19 in Indonesia: Period of January to March 2020. Progress in Disaster Science 6, 100091, http://dx.doi.org/10.1016/j.pdisas.2020.100091
Elsabeh, M.H., Zhao, Z., Ivens, B., & Brem, A. (2019). When is brand content shared on Facebook? A field study on online Word-of-Mouth. International Journal of Market Research, 61(3), 287-301
Franciska, AM, & Sahayaselvi, S. (2017). An overview of digital payments. International Journal of Research, 4(13), 2101-2111.
Hair, J.F., Risher, J.J., Sarstedt, M. and Ringle, C.M. (2019). When to use and how to report the results of PLS-SEM", Eu-ropean Business Review, 31(1), 2-24.
Hsu, L.C., Chih, W.H., & Liou, D.K. (2016). Investigating community members' e-WOM effects on the Facebook fan page. Industrial Management & Data Systems,116(5), 978-1004
Kavitha, M. & Kumar, K.S. (2018). A study on the digital payments system with the perspective of customer's adoption. Eurasian Journal of Analytical Chemistry, 13(1), 189-200
Kumar, V.V.R., Lall, A., & Mane, T. (2017). Extending the TAM model: Intention of management students to use mobile banking: Evidence from India. Global Business Review, 18(1), 238-249
Liao, T.H. (2016). Sense of mobile virtual community (SOMVC): Measurement and integrated model. Journal of Infor-mation Management, 23(3), 335-376.
Lok, C.K. (2015). Adoption of Smart Card-Based E-Payment System for Retailing in Hong Kong Using an Extended Technology Acceptance Model. E-services Adoption: Processes by Firms in Developing Nations (Advances in Business Marketing and Purchasing, Vol. 23B), Emerald Group Publishing Limited, 255-466.
López, M. and Sicilia, M. (2013). How WOM marketing contributes to new product adoption: Testing competitive com-munication strategies. European Journal of Marketing, 47(7), 089-1114.
López, M. & Sicilia, M. (2014). Determinants of e-WOM influence: The role of consumers' internet experience. Journal of Theoretical and Applied Electronic Commerce Research, 9(1), 28- 43.
Mensah, I.K. (2010). Perceived usefulness and ease of use of mobile government services: The moderating impact of elec-tronic word of mouth (eWOM). International Journal of Technology Diffusion, 11(1), 1-16.
World Health Organization (WHO). (2020). Five ways to protect health workers during the COVID-19 crisis, https://iloblog.org/2020/04/01/five-ways-toprotect-health-workers-during-the-COVID19-crisis/ (August 06, 2020).
Sahin, I., Gulmez, M., & Ersoy, E. (2019). Social media marketing and e-WOM: Young consumers' online brand-related activities, attitudes, and engagement. Journal of Internet Application and Management. 10(1), 5 – 24.
Sathye, S., Prasad, B., Sharma, D., Sharma, P., & Sathye, M. (2016). Factors influencing the intention to use mobile value‐added services by women‐owned micro-enterprises in Fiji. Electronic Journal Information System Development Coun-tries, 1(1), 1-10.
Seo, E, J., Park, J.W., & Choi, Y.J. (2020). The effect of social media usage characteristics on e-WOM, trust, and brand equity: Focusing on users of airline social media, Sustainability, 12(1691), 1-18.
Shaw, B., & Kesharwani, A. (2019). Moderating effect of smartphone addiction on mobile wallet payment adoption. Jour-nal of Internet Commerce, 18(3), 291-309
Srivastava, D., & Sharma, R.W. (2017). Developing a model for studying the antecedents and effects of word of mouth (WoM) and e-WoM marketing based on literature review. Jindal Journal of Business Research, 6(1), 25-43
Susanto, W.K., & Keni (2018). The effect of social network marketing (SNM) and electronic word of mouth (e-WOM) on customer's buying interest. Jurnal Manajemen Bisnis dan Kewirausahaan, 2(6), 68-73.
Tarigan, Z.J.H., Basuki, R., & Siagian, H. (2020). The impact of information technology quality on electronic customer satisfaction in movie industry. International Journal of Data and Network Sciences, 4(3), 263-270.
Tarigan, Z.J.H., Jiputra, J.A., and Siagian, H. (2021). The effect of supply chain practices on retailer performance with in-formation technology as moderating variable. International Journal of Data and Network Science, 5(1), 47-54, doi: 10.5267/j.ijdns.2020.11.003
Tarigan, Z.J.H., Sutapa, I.N., Mochtar, J. & Suprapto, W. (2019). Measuring Teachers’ Competency in Determining Stu-dents’ Satisfaction through Electronic Internet Survey Method. International Journal of Information and Education Technology, 9, (3), 236-240
Teoh, W. M.-Y., Chong, S.C., Lin, B. and Chua, J.W. (2013). Factors affecting consumers’ perception of electronic pay-ment: an empirical analysis. Internet Research, 23 (4), 465-485
Terenina I.V., Ovanesyan N.M., Khan R.S., & Fedosenko А.А. (2019). Marketing Activity in the Context of the Digital Economy. International Journal of Economics and Business Administration, VII, (s1), 16-25
Thirupathi, M., Vinayagamoorthi, G., & Mathiraj, S.P. (2019). Effect Of cashless payment methods: A case study perspec-tive analysis. International Journal of Scientific & Technology Research, 8(8), 394- 397.
Vohra, A. and Bhardwaj, N. (2019). Customer engagement in an e-commerce brand community: An empirical comparison of alternate models. Journal of Research in Interactive Marketing, 13(1), 2-25.
Voorveld, H.A.M., Noort, G.V., Muntinga, D.G., & Bronner, F. (2018). Engagement with social media and social media advertising: The differentiating role of platform type. Journal of Advertising, 47(1), 1-17.
Wirtz, B.W., & Gottel, V. (2016). Technology acceptance media: Review, synthesis, and directions for future empirical research. Journal of Electronic Commerce Research, 17(2), 97 – 115.
Yalcin, M.E., & Kutlu, B. (2019). Examination of students' acceptance of and intention to use learning management sys-tems using extended TAM. British Journal of Educational Technology, 50(5), 2414-2432
Aydin, G., & Burnaz, S. (2016). Adoption of mobile payment systems: A study on mobile wallets. Journal of Business, Economics, and Finance, 5(1), 73-92.
Basuki, R., Tarigan, Z.J.H., Siagian, H., Limanta, L.S., Setiawan, D. and Mochtar, J. (2022). The effects of perceived ease of use, usefulness, enjoyment and intention to use online platforms on behavioral intention in online movie watching during the pandemic era. International Journal of Data and Network Science, 6(1), 253-262, DOI: 10.5267/j.ijdns.2021.9.003
Cabosky, J. (2016). Social media opinion sharing: beyond volume. Journal of Consumer Marketing, 33(3), 172-181.
Cataluna, F.J.R, Gaitan, J.A., & Correa P.E.R. (2014). The relationship between e-WOM from SNS or internet and pur-chase. Business Science Reference, 1(1), 115-125.
Chinomona, R. (2013). The influence of perceived ease of use and perceived usefulness on trust and intention to use mo-bile social software. African Journal for Physical, Health Education, Recreation and Dance, 19(2), 258-273.
Choi, Y.K., Seo, Y. and Yoon, S. (2017). E-WOM messaging on social media: Social ties, temporal distance, and message concreteness. Internet Research, 27 (3), 495-505.
Chu, S.C., & Kim, J. (2018). The current state of knowledge on electronic word-of-mouth in advertising research. Interna-tional Journal of Advertising, 37(1), 1-13,
Correa, P.R., Grandón, E.E., Santana, M.R., & Órdenes, L.B. (2019). Explaining the Use of Social Network Sites as Seen by Older Adults: The Enjoyment Component of a Hedonic Information System. International Journal of Environmen-tal Research and Public Health, 16(10), 1-11.
Djalante, R., Lassa, J., Setiamarga, D., Sudjatma, A., Indrwan, M., and Haryanto, B. (2020). Review and analysis of cur-rent responses to COVID-19 in Indonesia: Period of January to March 2020. Progress in Disaster Science 6, 100091, http://dx.doi.org/10.1016/j.pdisas.2020.100091
Elsabeh, M.H., Zhao, Z., Ivens, B., & Brem, A. (2019). When is brand content shared on Facebook? A field study on online Word-of-Mouth. International Journal of Market Research, 61(3), 287-301
Franciska, AM, & Sahayaselvi, S. (2017). An overview of digital payments. International Journal of Research, 4(13), 2101-2111.
Hair, J.F., Risher, J.J., Sarstedt, M. and Ringle, C.M. (2019). When to use and how to report the results of PLS-SEM", Eu-ropean Business Review, 31(1), 2-24.
Hsu, L.C., Chih, W.H., & Liou, D.K. (2016). Investigating community members' e-WOM effects on the Facebook fan page. Industrial Management & Data Systems,116(5), 978-1004
Kavitha, M. & Kumar, K.S. (2018). A study on the digital payments system with the perspective of customer's adoption. Eurasian Journal of Analytical Chemistry, 13(1), 189-200
Kumar, V.V.R., Lall, A., & Mane, T. (2017). Extending the TAM model: Intention of management students to use mobile banking: Evidence from India. Global Business Review, 18(1), 238-249
Liao, T.H. (2016). Sense of mobile virtual community (SOMVC): Measurement and integrated model. Journal of Infor-mation Management, 23(3), 335-376.
Lok, C.K. (2015). Adoption of Smart Card-Based E-Payment System for Retailing in Hong Kong Using an Extended Technology Acceptance Model. E-services Adoption: Processes by Firms in Developing Nations (Advances in Business Marketing and Purchasing, Vol. 23B), Emerald Group Publishing Limited, 255-466.
López, M. and Sicilia, M. (2013). How WOM marketing contributes to new product adoption: Testing competitive com-munication strategies. European Journal of Marketing, 47(7), 089-1114.
López, M. & Sicilia, M. (2014). Determinants of e-WOM influence: The role of consumers' internet experience. Journal of Theoretical and Applied Electronic Commerce Research, 9(1), 28- 43.
Mensah, I.K. (2010). Perceived usefulness and ease of use of mobile government services: The moderating impact of elec-tronic word of mouth (eWOM). International Journal of Technology Diffusion, 11(1), 1-16.
World Health Organization (WHO). (2020). Five ways to protect health workers during the COVID-19 crisis, https://iloblog.org/2020/04/01/five-ways-toprotect-health-workers-during-the-COVID19-crisis/ (August 06, 2020).
Sahin, I., Gulmez, M., & Ersoy, E. (2019). Social media marketing and e-WOM: Young consumers' online brand-related activities, attitudes, and engagement. Journal of Internet Application and Management. 10(1), 5 – 24.
Sathye, S., Prasad, B., Sharma, D., Sharma, P., & Sathye, M. (2016). Factors influencing the intention to use mobile value‐added services by women‐owned micro-enterprises in Fiji. Electronic Journal Information System Development Coun-tries, 1(1), 1-10.
Seo, E, J., Park, J.W., & Choi, Y.J. (2020). The effect of social media usage characteristics on e-WOM, trust, and brand equity: Focusing on users of airline social media, Sustainability, 12(1691), 1-18.
Shaw, B., & Kesharwani, A. (2019). Moderating effect of smartphone addiction on mobile wallet payment adoption. Jour-nal of Internet Commerce, 18(3), 291-309
Srivastava, D., & Sharma, R.W. (2017). Developing a model for studying the antecedents and effects of word of mouth (WoM) and e-WoM marketing based on literature review. Jindal Journal of Business Research, 6(1), 25-43
Susanto, W.K., & Keni (2018). The effect of social network marketing (SNM) and electronic word of mouth (e-WOM) on customer's buying interest. Jurnal Manajemen Bisnis dan Kewirausahaan, 2(6), 68-73.
Tarigan, Z.J.H., Basuki, R., & Siagian, H. (2020). The impact of information technology quality on electronic customer satisfaction in movie industry. International Journal of Data and Network Sciences, 4(3), 263-270.
Tarigan, Z.J.H., Jiputra, J.A., and Siagian, H. (2021). The effect of supply chain practices on retailer performance with in-formation technology as moderating variable. International Journal of Data and Network Science, 5(1), 47-54, doi: 10.5267/j.ijdns.2020.11.003
Tarigan, Z.J.H., Sutapa, I.N., Mochtar, J. & Suprapto, W. (2019). Measuring Teachers’ Competency in Determining Stu-dents’ Satisfaction through Electronic Internet Survey Method. International Journal of Information and Education Technology, 9, (3), 236-240
Teoh, W. M.-Y., Chong, S.C., Lin, B. and Chua, J.W. (2013). Factors affecting consumers’ perception of electronic pay-ment: an empirical analysis. Internet Research, 23 (4), 465-485
Terenina I.V., Ovanesyan N.M., Khan R.S., & Fedosenko А.А. (2019). Marketing Activity in the Context of the Digital Economy. International Journal of Economics and Business Administration, VII, (s1), 16-25
Thirupathi, M., Vinayagamoorthi, G., & Mathiraj, S.P. (2019). Effect Of cashless payment methods: A case study perspec-tive analysis. International Journal of Scientific & Technology Research, 8(8), 394- 397.
Vohra, A. and Bhardwaj, N. (2019). Customer engagement in an e-commerce brand community: An empirical comparison of alternate models. Journal of Research in Interactive Marketing, 13(1), 2-25.
Voorveld, H.A.M., Noort, G.V., Muntinga, D.G., & Bronner, F. (2018). Engagement with social media and social media advertising: The differentiating role of platform type. Journal of Advertising, 47(1), 1-17.
Wirtz, B.W., & Gottel, V. (2016). Technology acceptance media: Review, synthesis, and directions for future empirical research. Journal of Electronic Commerce Research, 17(2), 97 – 115.
Yalcin, M.E., & Kutlu, B. (2019). Examination of students' acceptance of and intention to use learning management sys-tems using extended TAM. British Journal of Educational Technology, 50(5), 2414-2432