This research was carried out in fourteen ministries and one national staff agency, which was the largest and most comprehensive study of government institutions that examined the importance of the recruitment, selection and organizational culture of employee performance which is still an important issue in developing coun-tries. The purpose of this study was to analyze the effect of recruitment, selection and organizational culture on the performance of civil servants, especially at the National Personnel Agency and 14 Ministries. This re-search was conducted in the Democratic Republic of Timor Leste (RDTL) with an area of 15,410 KM2. The total population is 1,261,072 people. The study began in September 2018 until February 2019, using quantitative (positivism) methods. The study was conducted using proportional random sampling, so that from each work unit a total of 1000 target populations and 286 samples were obtained using a questionnaire. This re-search used structural equation modeling (SEM) method with partial least square (SEM-PLS) approach. The results of the study found that well-programed recruitment was not able to provide significant results either directly or through organizational culture, but recruitment could have a significant effect on job performance through mediation selection. Moreover, well-programmed recruitment backed by selection quality could improve employee performance.

Organizational citizenship behavior (OCB) is a form of positive, constructive and meaningful social behavior that helps the tasks given by the leadership become lighter if there are workers with high OCB and that the consequences will increase productivity and success which can be seen as a factor that contributes to the work of the company. This study aims to examine the leadership and quality of worklife on organizational citizenship behavior mediated by job satisfaction at PT. Pertamina (Persero). The sampling technique used by re-searchers is proportional random sampling. In this study, there are 359 employees working for this firm where 217 people are the employees of PT. Pertamina (Persero) MOR III Jakarta and 142 are working for MOR V Surabaya. The sample of respondents used in this study are 189 people. The procedure used in testing, data processing and model development is a structural equation model. Data are analyzed using SMART-PLS tools. The results indicate that there is a positive direct effect of leadership on job satisfaction, there is a positive direct effect of quality of worklife on job satisfaction, there is a positive influence of leadership on OCB, there is a positive direct effect of quality of worklife on OCB, there is a positive direct effect on job satisfac-tion on OCB, there is a positive indirect effect between leadership and OCB through job satisfaction, and there is a positive indirect effect between quality of worklife and OCB through job satisfaction.

Chatbot program has evolved in the Indonesian market as the representative of online service customer that provides immediate response and it is able to interact with customers by using Natural Language Processing. This study aims to determine the extent of the customer satisfaction factors that successfully influence chatbot acceptance in Indonesia. A sample of 119 respondents is chosen using Exploratory Factor Analysis method. The findings deliver valuable insight of four factors in satisfying Indonesian customers when using Chatbot. The research conclusion not only gives a new perspective to identify important factors influencing customer satisfaction for chatbot acceptance in Indonesia but also helps Indonesian organizations look up at those fac-tors when planning to develop chatbot for their businesses.

Even though the investment sector generally governs economic growth in developed coun-tries. Indonesia's economic growth so far has been dominated by the consumption sector. On the other hand, one of the significant contributors to the investment sector is the entrepreneurs’ role in any country. Therefore, the challenge for Indonesia is to make the entrepreneurs reach substantial contributions. This study investigates on three variables; namely entrepreneurial orientation, cooperatives, and entrepreneurs. Entrepreneurial orientation is the exogeneous variable, cooperative is the mediator variable and, the entrepreneur is the endogenous variable. These three variables are formed into three sub-models and one complete model. Each sub-model is to find out whether the dimensions contribute to each variable, and the entire model is to find out a significant relationship among the variables. The method used is the structural equation model (SEM), with computer software LISREL. This research will produce a breakthrough in how cooperative can mediate from entrepreneurial orientation to entrepreneurs. Besides, the study will deliver how cooperative stakeholders to get some understanding of entrepreneurial orientation so that cooperatives as an institution can persuade members of organizations to become entrepreneurs to be ready to contribute to economic growth. Moreover, the results provide the science of sustainable management on how to apply creativity and innovation to the cooperative organization.

This study aims to find out the level of community desire within the university to use the Grip Work Journey (GWJ) application in office activities as an e-office application. The method used is quantitative research with data analysis techniques using Partial Least Square (PLS), and the data collection process is performed through a questionnaire. Respondents in this study were 200 people. The results of the study state that performance expectancy, effort expectancy, social influence, and security maintained positive influences on Behavioral Intention Grip Work Journey as a community office application in Jakarta State University.

Innovation on business model is not only describing the bundle of products and services but also it is integrated with the input of customer experience. Customer experience should become a key role in developing business model innovation in driving transformational performance. This paper argues that the transformational performance is derived from business model innovation and focuses on customer experience. We use telecommunication firms as our unit analysis with sample of 195 Indonesian ICT firms out of 542 units. The analytical approach and solution technique that is used for analysis is Partial Least Square (PLS). The findings demonstrate that business model played significant role on supporting contribution of customer experience in driving transformational performance. The finding has implication that by synergizing the value proposition of customer experience in a business model innovation, the transformational performance can be maintained through focus on customer experience driven business model innovation. Further study can be explored through additional variable, sample and further study on longitudinal on digital transformation firms.

This study examines the direct influence of Islamic job satisfaction and organizational commitment on the intention to leave, and the direct influence of Islamic job satisfaction on or-ganizational commitment. It also investigates the mediation of organizational commitment in the relationship between Islamic job satisfaction and intention to leave. The study examines the moderating impact of the Islamic work ethic on the influence of Islamic job satisfaction and organizational commitment on intention to leave. This study is explanatory research and used Smart Partial Least Square (SmartPLS) Version 3.2.6. The sample for the study included 164 employees in Islamic banks in North Maluku Province, Indonesia. The results of the empirical research indicate that Islamic job satisfaction had a direct positive and significant influ-ence on organizational commitment. Islamic job satisfaction has a direct negative and significant influence on intention to leave. Organizational commitment has a direct negative and significant influence on intention to leave. Organizational commitment also mediates the re-lationship between Islamic job satisfaction and intention to leave. Furthermore, these research results reveal that the Islamic work ethic cannot moderate the effect of Islamic job satisfaction on the level of intention to leave. Conversely, the Islamic work ethic may moderate the influence of organizational commitment on intention to leave. Implications, limitations and future research are discussed.

The purpose of this study is to analyse the effects of (1) quintuple helix on small and medium enterprises (SMEs) performance; (2) ability of SMEs on SMEs performance; (3) quintuple helix on ability of SMEs; (4) innovation on SMEs performance and (5) innovation on ability of SMEs. The analysis uses quantitative analysis, as a descriptive analysis as well as inferential statistics. Respondents are taken from the population of the craft subsector of creative industries, governments, academicians, media-based and culture-based public, in addition to natural environments of society in creative industrial cluster cities in Spain (50 samples) and Indonesia (50 samples). The results of the study identify the significant influence of: (1) quintuple helix on SMEs performance; (2) ability on SMEs performance; and (5) innovation on ability of SMEs. On the other hand, they show the non-significant influence of (3) quintuple helix on ability of SMEs and (4) innovation on SMEs performance in craft cluster creative industry in Indonesia. Regarding the craft creative industry in Spain, the results show the significant influence of (2) ability of SMEs on SMEs performance, (3) quintuple helix on ability of SMEs; (4) innovation on SMEs performance and (5) innovation on ability of SMEs, but the non-significant influence of (1) quintuple helix on SMEs performance. The comparative study results show that the relationship of (2) ability of SMEs on SMEs performance, (5) innovation on ability of SMEs, both in Indonesia and Spain, were significant. On the other hand, there are some significant relationship of (3) quintuple helix on ability of SMEs and (4) innovation on SMEs performance in Spain but such relationships do not exist in Indonesia. Moreover, while the effect of (1) quintuple helix on SMEs performance is significant in Indonesia, it is not significant in Spain. Furthermore, the mediation function shows the inverted result on indirect relationship of quintuple helix on SMEs performance through ability of SMEs in Indonesia, but full mediation in Spain, whereas the effect of innovation on SMEs performance through ability of SMEs is observed as full mediation in Indonesia, but partial mediation in Spain.

The development of information technology has brought the changes to the rapid growth and competition of online website stores in Indonesia. Online store businesses are aggressively making various marketing efforts to influence consumers to shop on their website. The Indonesian government has seriously issued several regulations regarding online commerce or e-commerce since 1997. Thus, this phenomenon has encouraged researchers to analyze the influence of website quality and the application of Government Regulations related to Ecommerce Law through website verification of the behavior of impulse buying, which was conducted by the millennial generation online. This paper presents an empirical investigation to study the effect of website quality and government regulations on online impulse buying behavior among some undergraduate students at Brawijaya Malang University. The results have confirmed that both website quality and government regulations had some impacts on online impulse buying behavior.

This study aims to determine the effect of Muslim customer perceived value on customer satisfaction and customer loyalty of sharia banking and religiosity role in moderating the existing effect. The study population includes all customers of Sharia banking. Total samples of 104 respondents are selected by accidental sampling technique. To know and to test the research hypothesis, data are analyzed by partial least square (PLS). This study has four results. First, the Muslim customer perceived value (MCPV) variable directly affects customer satisfaction. It consists of price, emotional values, and social values variables. While the quality, Islamic physical attributes, and Islamic non-physical attributes variables directly do not affect satisfaction of Islamic bank-ing customers. Second, Muslim customer perceived value (MCPV) variable directly affects customer loyalty. It consists of price, emotional value, physical and non-physical attributes of Islam. Moreover, quality and social value variables directly do not affect loyalty of sharia banking customers. Third, satisfaction only mediates the effect of price, emotional value, and social value variables on the loyalty of sharia banking customers. Satisfaction does not mediate the effect of quality, Islamic physical attributes, and Islamic non-physical attributes affect the loyalty of sharia banking customers. Forth, Religiosity does not moderate the effect of Muslim customer perceived value (MCPV) variable, namely Islamic physical attributes and Islamic non-physical attributes, on satisfaction of sharia banking customers.