This study investigates the impact of business analytics (BA) on supply chain performance (SCP) in Saudi industrial companies. It also investigates the mediating impact of information systems supporting (ISS) and business process orientation (BPO). A total of 373 respondents working in 38 manufacturing companies in the Kingdom of Saudi Arabia (KSA) were selected. A scale with acceptable validity and reliability indicators was developed to measure the study variables. The results indicated significant indirect impact of the business analytics (planning, supply, make, delivery) on supply chain performance as ISS and BPO mediate this impact. Based on the results, a set of recommendations were proposed, industrial companies in KSA must develop the analytical capabilities for managers by increasing awareness of the benefits achieved from using business analytics approaches. It is a critical precedent for supply chain SC efficiency, and for companies to enhance their analytical capabilities with good ISS and process orientation to utilize in analyzing vast amounts of internal and external data. Directions for future research are also presented in this paper.

Word of mouth (WOM) is the oldest, yet still a very common form of marketing. Over the years, it has undergone under significant transformation as a result of the changing business strategies and rapid improvement in technology. Today, WOM has gained traction as a very effective and economic form of advertisement. With the increase in the use of internet technology and use of social media for marketing, online word of mouth (OWoM) is significantly changing the sphere. Today, many marketers prefer to use OWoM through platforms like Facebook, Twitter, and Instagram for marketing their products. However, consumer’s behaviors and attitudes are found to strongly influence OWoM. Using the Theory of Planned Behavior, the study explored the factors that predict the use of the OWoM marketing among youths in the Kingdom of Saudi Arabia. Data were collected from 440 samples using structured questionnaires and analyzed using PLS-SEM. The results have succeeded in showing the complex relationship between attitude, behavioral control and subjective norms; the underlying beliefs, and the intention towards the OWoM.

This study examines the relationships between Perceived Ease of Use and Perceived Usefulness with actual use of E-Services among 189 students from College of Business Administration (CBA) at Prince Sattam bin Abdulaziz University (PSAU) for the academic year 2017/2018. Using a survey-based methodology based on TAM perceptive, the results show that Perceived Ease for Use (PEU) and Perceived Usefulness (PU) had positive associations with Actual Use (AU) of E-Services among CBA students. Thus, the result of this study supports the prediction of TAM theory. The results of this study should be useful to educational policy makers in Kingdom of Saudi Arabia (KSA) and elsewhere, as there is an opportunity of enhancing the E-Services in the academic context.

The Saudi Arabian insurance sector has two distinctive features. First, major revenue for this sector comes from the mandatory medical and motor insurance. Second, this sector is dominated by a few companies which generally provide the same products in the sector. Therefore, a company may focus on providing better service quality in order to attain future growth and stability. High-quality service is essential to gain a competitive advantage in the insurance sector. In this context, the present study identifies a gap in assessing the quality of service in the insurance sector of Saudi Arabia, using the SERVPERF scale in particular. Structural Equation Modeling is used to assess the quality of service. The results indicate that SERVPERF is not adequate to measure service quality in the context of Saudi Arabia. In the process, this study opens a debate on, whether a universally acknowledged SERVPERF scale is suitable to apply in an environment where service is of mandatory nature.

This paper attempts to find out various facets of work-life balance (WLB) contribution and relationships with the employees’ working in dairy company in the Kingdom of Saudi Arabia. The study considers 131 employees selected randomly from the Nadec dairy company. Work-life balance Scale developed and standardized by Pareek et al. (2011) [Pareek, U., Purohit, S., & Joshi, A. (2011). Training instruments in HRD and OD. New Del-hi: Tata McGraw- Hills Publishing Company Limited. 287-289.] was used to gather the information from the respondents. Both de-scriptive and inferential statistics are been used to analyze the data. The most prominent findings of the result are: (i) all the facets of work-life balance have positive relationships with each other ex-cept teamwork; (ii) married are scored high in terms of mean on time management and teamwork which statistically indicates an existence of significant difference in contrast to their counterparts and (iii) social needs a component of work-life balance appears as one of the most powerful pre-dictors of personal needs within the employees’ working in the dairy company. The current investigation is an eye-opener for HR professional in the Kingdom to design and implement the certain mechanism to improve the work-life balance of the employees to achieve the Saudi Vision 2030.

Supply chain management is essential for enhancing an organisation’s position among its competitors by improving its efficiency and effectiveness. The fundamental goal of this study is to recognize the effect of the supply chain responsiveness, flexibility, and its adaptation within the Saudi Arabian business industry. The data in this study were collected from a sample of 390 participants in senior business positions, and then analysed using the multiple regression technique. The results indicated that both the measurements and model have satisfactory fit indices and showed that the three hypotheses raised in this study could be accepted. Additionally, the results demonstrated that both the responsiveness and adaptation of the supply chain exert a positive effect on how the supply chain performs. So, the faster the organisation responds and adapts to the supply chain activities, the higher performance they tend to get.

Students’ evaluation of quality in higher education is becoming increasingly important and widely accepted. Various researchers have reported that “high quality” education creates sustainability among students to accomplish their goals over a period of time. The intention of the present study was to explore students’ perceptions of quality in higher education in terms of curriculum content, learning and teaching experiences, institutional resources and outcome and assessment. A total of 91 students were randomly selected from the business and engineering colleges within Prince Sattam bin Abdulaziz University. The data were analyzed using descriptive and inferential statistics to obtain accurate results pertaining to the motif of the research. The findings revealed that total institutional factors emerged as one of the most prominent predictors of the outcome and assessment within the two different aforementioned disciplines. This paper concludes with suggestions for further investigation.

The research aimed to evaluate the impact of operations management practices (OM) on the competitive advantage of Saudi Arabian Small and medium-sized enterprises (SMEs). It further aimed to analyse the mediating role of supply chain management practices (SCM). The research design of the study was quantitative, and primary data was gathered using a close-ended survey questionnaire. In this research, 383 participants were recruited belonging to different industries. The analysis was conducted on SmartPLS with SEM as the primary technique. The results revealed that operations management practices significantly helped in gaining competitive advantage, and supply chain management practices mediated the relationship partially. However, this research was limited to SMEs of Saudi Arabia, therefore, it can be improved in the future with the inclusion of other factors and considering other countries as well. Precisely, it is recommended that the SMEs should focus on leveraging their core competencies or identify an area which can give them a definite competitive advantage and further ensures that customer needs are translated on the product planning.

The objective of this study is to empirically evaluate the associations of information technology, supply chain management, and logistic capability with a competitive advantage of some Saudi Arabia industry during the year of 2020 using Resource-based Theory. Using the information from a self-administered survey with an ultimate sample of 118 respondents, the outcome of Multiple Regression indicates a significant positive correlations of information technology, supply chain management, and logistics capabilities strategies with a competitive advantage. The outcome of this study should be applied by the company’s top management to improve their supply chain management within strategic plans, as a result, increase the magnitude of their competitive advantage and financial performance.

This research aimed to evaluate the effect of improvement in the logistic issues on the service quality (SQ) dimensions of SMEs operating in Saudi Arabia. The investigation followed a quantitative assessment where SEM modelling was used on primary data collected using a survey questionnaire. The sample comprised of 351 employees belonging to different industries and different cities of Saudi Arabia, Jeddah, Khobar, Dammam, and Riyadh. The research identified quality logistics personnel, inventory management, and high technology cost as critical issues in Saudi SMEs. In this research, three SQ dimensions were considered, including assurance, reliability, and responsiveness. The results inferred that the overall effect of improvement in logistic issues was significant on the SQ dimensions. However, the study was limited to Saudi SMEs and three aspects of topics and three dimensions of SQ only. Considering this, the findings of the study have both practical and theoretical implications for SMEs, academicians, and practitioners.