The objective of the current study is to explore the factors affecting customer loyalty towards service quality at veterinary clinics in Kuala Lumpur. As veterinary clinic engaged with service businesses, it is fundamental to focus on the client’s perception of their service. A modified version of SERVQUAL was used to assess the service quality of the veterinary clinics. The total number of 200 respondents conveniently selected in this study, and the pre-tested questionnaires which contains five segments; demographic profile of the respondent, the expectations and perceptions of clients about the service quality of the veterinary clinic, client satisfaction, and loyalty respectively were randomly circulated. The service quality dimensions investigated in the research were tangible, reliability, responsiveness, assurance, empathy, accessible, animal welfare, and pricing. The collected data were analyzed using SPSS software, and tabulated as descriptive, correlation, and regression analysis. All the dimensions which were used are significantly correlated with each other. The service quality dimensions; tangible, responsiveness, assurance, empathy, accessible, animal welfare were the key antecedents of the customer loyalty. Thus, in order to maintain competitive in business, the veterinary clinics should improve their quality of service with the aim of attract new customers, and maintain the business as profitable manner.

Nowadays, smartphones are the leading dominant mobile communication devices, attributed to their multifunctional facilities and the mounting benefits provided by online platforms. From a business perspective, smartphones can be a practical substitute for conducting many business transactions online. Companies have transferred their traditional business models to e-business models employing new technologies. This paper aims to examine the entrepreneurs’ intentions to use smartphone applications in conducting business transactions as well as explore entrepreneurial opportunities in the Jordanian market. The study will use the quantitative method to examine the factors affecting Jordanian entrepreneurs’ intention to use Smartphone applications. A questionnaire was used to collect the required data from the study population. The respondents were selected using a random sampling method to obtain the needed data from entrepreneurs in Amman, Jordan. A total of 500 questionnaires were distributed, and 440 valid questionnaires were returned and included in the analysis. The revealed results show that ease of use, perceived security, and trust significantly influence entrepreneurs’ intentions to use Smartphone applications, while responsiveness shows no significant influence. The current study provides valuable information on the factors that nurture entrepreneurs' intentions to adopt smartphone applications in Jordan. Finally, the smartphone possesses high potential support for entrepreneurs in the business world. Entrepreneurs are advised to integrate smartphones more into business transactions to increase work efficiency benchmarks and boost their businesses.

Supply chain management is essential for enhancing an organisation’s position among its competitors by improving its efficiency and effectiveness. The fundamental goal of this study is to recognize the effect of the supply chain responsiveness, flexibility, and its adaptation within the Saudi Arabian business industry. The data in this study were collected from a sample of 390 participants in senior business positions, and then analysed using the multiple regression technique. The results indicated that both the measurements and model have satisfactory fit indices and showed that the three hypotheses raised in this study could be accepted. Additionally, the results demonstrated that both the responsiveness and adaptation of the supply chain exert a positive effect on how the supply chain performs. So, the faster the organisation responds and adapts to the supply chain activities, the higher performance they tend to get.

Using advanced technology in business has created hyper-competition among organizations to satisfy customers' needs. Using advanced technology aims to provide customers with quality products/services at suitable prices in the right place better than competitors. Therefore, the current study's purpose is to explore the influence of cloud computing services on Jordanian commercial organizations’ competitive advantages, organizations which use cloud computing services. The study uses quantitative, cause-effect, and cross-sectional methods and uses a convenience sampling approach to collect the data by questionnaire from 111 managers and/or owners of commercial organizations. The collected questionnaires are examined and inserted into SPSS. The instrument validity, normal distribution, and reliability are verified, then descriptive analysis is performed, the relationship between independent and dependent variables is tested, and finally multiple regressions are used to test the hypotheses. The findings indicate that commercial organizations are concerned about cloud computing services as well as competitive advantage sub-variables. The results also show that there was a significantly strong correlation between cloud computing services and competitive advantage. Moreover, cloud computing services influence the dimensions of competitive advantages (quality, cost, reliability, innovation, and responsiveness) of commercial organizations, where cloud computing services have the most significant influence on quality followed by cost and responsiveness, respectively. However, cloud computing services do not significantly influence innovation and reliability. Finally, the study recommends doing comparable research on other sectors, and industries as well as in other countries to test the results' generalizability.

During the financial crisis of 2007, many businesses and banks faced unexpected circumstances and declared bankruptcy. Market mortgage crisis and the collapse of the economic system in United States created a substantial amount of damage in world economy. Within a few years, the economic downturn was transferred to developing countries such as Iran. The recession has created conditions for Iranian companies that have led them to focus more on the subject of advertising since this is the primary tool of communication and business customers business. Success and failure of many organizations and companies depend on their advertisement planning. In this study, the factors contributing to the success and effectiveness of advertising during the recession time are identified. This survey has been accomplished on investigating an Iranian dairy firm named “Kalle”. Using a questionnaire in Likert scale, the study determines the effects of various factors of advertisement on sales improvement in this firm using Pearson correlation ratio and rank them based on Freedman test. Cronbach alpha has been calculated as 0.93. According to the results, factors that contribute to the success of advertising during a recession include: Responsiveness to customers’ needs, advertising tools, content factors, the amount of money spent and availability.

This paper investigates the effects of three factors of courtesy, generosity and responsibility on human resources development (HRM) in one of Iranian auto industries based on Yoon method [Yoon, C. (2009). The effects of organizational citizenship behaviors on ERP system success. Computers in Human Behavior, 25(2), 421-428.]. The study considers whether having a good sense of responsibility improves the quality of information in HRM. It also investigates whether having good courtesy as well as excellence improve HRM and finally the study investigates the effect of excellence on improving innovation in the area of information technology. Using structural equation modeling, the study confirms all hypotheses of the survey and the implementation of Freedman test confirms that courtesy plays the most important effect followed by having a good generosity and responsibility.