How to cite this paper
Allam, Z. (2018). Students’ perception of quality in higher education: An empirical investigation.Management Science Letters , 8(5), 437-444.
Refrences
Abdullah, F. (2006). The development of HEdPERF: a new measuring instrument of service quality for the higher education sector. International Journal of Consumer Studies, 30(6), 569-581.
Akareem, H. S., & Hossain, S. S. (2012). Determinants of education quality: what makes students’ perception different? Open Review of Educational Research, 3(1), 52-67.
Al Kahtani, N.S., & Allam, Z. (2013). A comparative study of job burnout, job involvement, locus of control and job satisfaction among banking employees of Kingdom of Saudi Arabia. Life Science Journal, 10(4), 2135-2144.
Al Kahtani, N.S. & Allam, Z. (2014).The influence of job Burnout, involvement and locus of control on job satisfaction: Some explorations from banking sector in Saudi Arabia. New York Science Journal, 7(2), 93-101.
Allam, Z. & Ahmad, S. (2013). An empirical study of quality in higher education in relation to stake-holders perspectives. Journal of American Science, 9(12), 387-401.
Allam, Z. (2013). Job anxiety, organizational commitment and job satisfaction: An empirical assess-ment of supervisors in the state of Eritrea. International Journal of Development and Management Review, 8, 50-62.
Allam, Z. (2017).Intrinsic and extrinsic motivation: An empirical tale of employees look in a job. Re-search Journal of Applied Sciences, 12(2), 117-124.
Allam, Z., & Harish, K.T. (2010).Influence of Sociodemographic Factors on Job Burnout and Satis-faction among Eritrean Medical Workers. Nigerian Journal of Psychiatry, 8(1), 43-47.
Angell, R. J., Heffernan, T. W., & Megicks, P. (2008). Service quality in postgraduate educa-tion. Quality Assurance in Education, 16(3), 236-254.
Athiyaman, A. (1997). Linking student satisfaction and service quality perceptions: the case of uni-versity education. European Journal of Marketing, 31(7), 528-540.
Beeby, C. E. (1966). The quality of education (pp. 4-5). Cambridge: Harvard University Press.
Butt, B.Z. & Rehman, K. (2010). A study examining the students satisfaction in higher education. Procedia- Social and Behavioral Sciences, 2(2), 5446-5450.
Darmawan, H., Purba, H., Rezeki, R., Hidayat, N., Siregar, A., Retna, F., & Aisyah, A. (2017). Prod-uct development strategy with quality function deployment approach: A case study in automotive battery. Management Science Letters, 7(12), 601-610.
Hill, F. M. (1995). Managing service quality in higher education: the role of the student as primary consumer. Quality Assurance in Education, 3(3), 10-21.
Joseph, M., & Joseph, B. (1997). Service quality in education: a student perspective. Quality Assur-ance in Education, 5(1), 15-21.
Moss, P., & Pence, A. (Eds.). (1994). Valuing quality in early childhood services: New approaches to defining quality. SAGE.
Oldfield, B. M., & Baron, S. (2000). Student perceptions of service quality in a UK university busi-ness and management faculty. Quality Assurance in Education, 8(2), 85-95.
Rahman, M.M. (2013). Quality higher education and students’ perception: A study on private univer-sities of Bangladesh. Global Disclosure of Economics and Business, 2(1), 9-19.
Sallis, E. (2014). Total quality management in education. Routledge.
Sulphey, M.M., & Allam, Z. (2017). Efficacy of mentoring in enhancing academic outcome of busi-ness students in KSA. The Social Sciences, 12(8), 1384-1388.
Summers, J. A., Hoffman, L., Marquis, J., Turnbull, A., Poston, D., & Nelson, L. L. (2005). Measur-ing the quality of family—professional partnerships in special education services. Exceptional chil-dren, 72(1), 65-81.
Tan, K. C., & Kek, S. W. (2004). Service quality in higher education using an enhanced SERVQUAL approach. Quality in Higher Education, 10(1), 17-24.
Turnbull, A. P. (1995). Exceptional lives: Special education in today's schools. Merrill/Prentice Hall, Order Department, 200 Old Tappan Rd., Old Tappan, NJ 07675.
Voss, R., Gruber, T., & Szmigin, I. (2007). Service quality in higher education: The role of student expectations. Journal of Business Research, 60(9), 949-959.
Zachariah, S. (2007). Managing quality in higher education: a stakeholder perspective. Unpublished Doctoral Dissertation, University of Leicester, U.K.
Akareem, H. S., & Hossain, S. S. (2012). Determinants of education quality: what makes students’ perception different? Open Review of Educational Research, 3(1), 52-67.
Al Kahtani, N.S., & Allam, Z. (2013). A comparative study of job burnout, job involvement, locus of control and job satisfaction among banking employees of Kingdom of Saudi Arabia. Life Science Journal, 10(4), 2135-2144.
Al Kahtani, N.S. & Allam, Z. (2014).The influence of job Burnout, involvement and locus of control on job satisfaction: Some explorations from banking sector in Saudi Arabia. New York Science Journal, 7(2), 93-101.
Allam, Z. & Ahmad, S. (2013). An empirical study of quality in higher education in relation to stake-holders perspectives. Journal of American Science, 9(12), 387-401.
Allam, Z. (2013). Job anxiety, organizational commitment and job satisfaction: An empirical assess-ment of supervisors in the state of Eritrea. International Journal of Development and Management Review, 8, 50-62.
Allam, Z. (2017).Intrinsic and extrinsic motivation: An empirical tale of employees look in a job. Re-search Journal of Applied Sciences, 12(2), 117-124.
Allam, Z., & Harish, K.T. (2010).Influence of Sociodemographic Factors on Job Burnout and Satis-faction among Eritrean Medical Workers. Nigerian Journal of Psychiatry, 8(1), 43-47.
Angell, R. J., Heffernan, T. W., & Megicks, P. (2008). Service quality in postgraduate educa-tion. Quality Assurance in Education, 16(3), 236-254.
Athiyaman, A. (1997). Linking student satisfaction and service quality perceptions: the case of uni-versity education. European Journal of Marketing, 31(7), 528-540.
Beeby, C. E. (1966). The quality of education (pp. 4-5). Cambridge: Harvard University Press.
Butt, B.Z. & Rehman, K. (2010). A study examining the students satisfaction in higher education. Procedia- Social and Behavioral Sciences, 2(2), 5446-5450.
Darmawan, H., Purba, H., Rezeki, R., Hidayat, N., Siregar, A., Retna, F., & Aisyah, A. (2017). Prod-uct development strategy with quality function deployment approach: A case study in automotive battery. Management Science Letters, 7(12), 601-610.
Hill, F. M. (1995). Managing service quality in higher education: the role of the student as primary consumer. Quality Assurance in Education, 3(3), 10-21.
Joseph, M., & Joseph, B. (1997). Service quality in education: a student perspective. Quality Assur-ance in Education, 5(1), 15-21.
Moss, P., & Pence, A. (Eds.). (1994). Valuing quality in early childhood services: New approaches to defining quality. SAGE.
Oldfield, B. M., & Baron, S. (2000). Student perceptions of service quality in a UK university busi-ness and management faculty. Quality Assurance in Education, 8(2), 85-95.
Rahman, M.M. (2013). Quality higher education and students’ perception: A study on private univer-sities of Bangladesh. Global Disclosure of Economics and Business, 2(1), 9-19.
Sallis, E. (2014). Total quality management in education. Routledge.
Sulphey, M.M., & Allam, Z. (2017). Efficacy of mentoring in enhancing academic outcome of busi-ness students in KSA. The Social Sciences, 12(8), 1384-1388.
Summers, J. A., Hoffman, L., Marquis, J., Turnbull, A., Poston, D., & Nelson, L. L. (2005). Measur-ing the quality of family—professional partnerships in special education services. Exceptional chil-dren, 72(1), 65-81.
Tan, K. C., & Kek, S. W. (2004). Service quality in higher education using an enhanced SERVQUAL approach. Quality in Higher Education, 10(1), 17-24.
Turnbull, A. P. (1995). Exceptional lives: Special education in today's schools. Merrill/Prentice Hall, Order Department, 200 Old Tappan Rd., Old Tappan, NJ 07675.
Voss, R., Gruber, T., & Szmigin, I. (2007). Service quality in higher education: The role of student expectations. Journal of Business Research, 60(9), 949-959.
Zachariah, S. (2007). Managing quality in higher education: a stakeholder perspective. Unpublished Doctoral Dissertation, University of Leicester, U.K.