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ISSN 2561-8156 (Online) - ISSN 2561-8148 (Print)
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Volume 8 Issue 4 pp. 2047-2054, 2024

Authors: DheifAllah Eleimat, Mohammad Ali Al Hayek, Ibtihaj Taher Saber, Mohammad Naser Hamdan, Anber Abraheem Shlash Mohammad, Asokan Vasudevan

📋 Author Affiliations:
D. E’leimat1, M.A. Al Hayek2, I.T. Saber ORCID 3, M.N. Hamdan ORCID 4, A.A.S. Mohammad ORCID 5, A. Vasudevan ORCID 6
1 Department of Finance and Banking, School of Business, Al al-Bayt University, Mafraq, Jordan
2 Department of Accounting, School of Business, Faculty of School of Business, Al al-Bayt University, Mafraq, Jordan
3 Accounting Department, Collage of Business Administration, Albayan University, Baghdad, Iraq
4 Department of Accounting, School of Business, Faculty of School of Business, Al al-Bayt University, Mafraq, Jordan, Accounting Department, College of Business Administration, King Faisal University, Alahsa, Saudi Arabia
5 INTI International University, Negeri Sembilan, 71800, Malaysia, Digital Marketing Department, Faculty of Administrative and Financial Sciences, Petra University, Jordan, Malaysia
6 Faculty of Business and Communications, INTI International University, Negeri Sembilan, 71800, Malaysia
1 Source: Scopus
Crossref 1 Source: CrossRef

🔑 Keywords: Electronic payment methods, Credit cards, Electronic wallets, Commercial banks, Jordanian banks

Abstract: This study examines the extent of adoption of electronic payment methods in Jordanian banks and compares them with traditional alternatives. Focusing on banking customer behavior, we conducted a comprehensive survey among banking customers to uncover insights on trust, perceived benefits, financial literacy, ease of use, security and cost considerations. By analyzing the data collected using the questionnaire study tool, we reveal the motivations behind customers’ electronic payment preferences. By highlighting these factors, our research contributes to the understanding of the evolving payment landscape and provides actionable insights to enhance the adoption of electronic payment in Jordan’s financial system, in line with global technological trends. The results of the study revealed that all study variables had a significant impact (trust, ease of use, perceived security, and cost of service) on the use of electronic payment methods. In addition, gender, number of years of dealing with the bank, and type of electronic payment used more than once by customers in the banking sector did not have a significant impact.

How to cite this paper
APA: Eleimat, D., Hayek, M., Saber, I., Hamdan, M., Mohammad, A & Vasudevan, A. (2024). Exploring the shift: Factors shaping the adoption of electronic payment in Jordanian banking service. International Journal of Data and Network Science, 8(4), 2047-2054.
Chicago/Turabian: Eleimat, D., Hayek, M., Saber, I., Hamdan, M., Mohammad, A & Vasudevan, A. 2024. "Exploring the shift: Factors shaping the adoption of electronic payment in Jordanian banking service." International Journal of Data and Network Science 8, no. 4 (2024): 2047-2054.
AMA: Eleimat, D., Hayek, M., Saber, I., Hamdan, M., Mohammad, A & Vasudevan, A. Exploring the shift: Factors shaping the adoption of electronic payment in Jordanian banking service. International Journal of Data and Network Science. 2024;8(4):2047-2054.

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📚 Journal: International Journal of Data and Network Science | 📅 Year: 2024 | 📖 Volume: 8 | 📄 Issue: 4 | 👁️ Views: 1029 | 📊 Crossref: 1

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