How to cite this paper
Asiyanbi, H & Ishola, A. (2018). E-banking services impact and customer satisfaction in selected bank branches in Ibadan metropolis, Oyo state, Nigeria.Accounting, 4(4), 153-160.
Refrences
Addai, O., Ameyaw,B., Ashalley, E., & Quaye, I.(2015) Electronic Banking and Customer Satisfaction: Empirical Evidence from Ghana. British Journal of Economics, Management & Trade, 9(3), 1-8. DOI : 10.9734/BJEMT/2015/19269.
Adegbesan, E. (2017, November 3) E-payment transactions up 33% to N74.9trn in 2016 — CBN.Vanguard Newspaper. Retrieved 27/1/2018 from https://www.vanguardngr.com/2017/11/e-payment-transactions-33-n74-9trn-2016-cbn/
Adesina, A. A. & Ayo, C.K. ( 2010) An empirical investigation of the level of users’ acceptance of e-banking adoption: A study of E-Commerce adoption. Journal of Association. Information System, 1, 1-28.
Afolabi, F. O. (2009). The role of information technology in Nigeria Banks: A case study of Intercontinental bank. Guaranty Trust Bank and First bank PLC, p. 10.
Bello, D. A. (2005). The impact of E-banking on customer satisfaction in Nigeria. University Library of Munich, Germany.
Fang, V. W., Tian, X., & Tice, S. (2014). Does stock liquidity enhance or impede firm innovation?. The Journal of Finance, 69(5), 2085-2125.
Firdous, S., & Farooqi, R. (2017). Impact of Internet Banking Service Quality on Customer Satisfaction. The Journal of Internet Banking and Commerce, 22(1), 1-17.
Ismail, L. B., & Alawamleh, M. (2017). The Impact of Online Banking of Customer Satisfaction in Jordan. JOURNAL OF ORGANISATIONAL STUDIES AND INNOVATION, 4(2), 1-13.
Jenevive, O. C., & Anyanwaokoro, M. (2017). Electronic Payment Methods and Profitability of Banking Firms in Nigeria: A Panel Data Analysis. International Journal of Finance and Accounting, 6(3), 67-74.
Kumbhar, V. M. (2011). Factors affecting the customer satisfaction in e-banking: Some evidences form Indian banks. Management Research & Practice, 3(4), 1-14.
Oliver, R. L. (1980). Theoretical bases of consumer satisfaction research: Review, critique, and future direction. Theoretical developments in marketing, 206-210.
Ovia, J. (2005). Enhancing the efficiency of the payment system in Nigeria. CBN Bullion, 29(1), 8-18.
Prakash, A., & Malik, G. (2008). Empirical Study of Internet Banking in India. Internet Research, 12(5), 83-92.
Srivastav, G., & Mittal, A. (2016). Impact of Internet banking on customer satisfaction in private and public sector banks. Indian Journal of Marketing, 46(2), 36-49.
Suleiman, B. (2007). Report on the Survey of Developments in the e- payments and Service Products of Banking and other Financial Institutions in Nigeria. Central Bank of Nigeria Library, P.A 6- 14.
Taiwo, J. N., & Agwu, M. E. (2017). The role of e-banking on operational efficiency of banks in Nigeria. Basic Research Journal of Business Management and Accounts, 6(1), 01-10.
Worku, G., Tilahun, A, & Tafa, M.A. (2016). The Impact of Electronic Banking on Customers’ Satisfaction in Ethiopian Banking Industry (The Case of Customers of Dashen and Wogagen Banks in Gondar City). Journal of Business and Financial Affairs, 5, 174. doi:10.4172/2167-0234.1000174.
Adegbesan, E. (2017, November 3) E-payment transactions up 33% to N74.9trn in 2016 — CBN.Vanguard Newspaper. Retrieved 27/1/2018 from https://www.vanguardngr.com/2017/11/e-payment-transactions-33-n74-9trn-2016-cbn/
Adesina, A. A. & Ayo, C.K. ( 2010) An empirical investigation of the level of users’ acceptance of e-banking adoption: A study of E-Commerce adoption. Journal of Association. Information System, 1, 1-28.
Afolabi, F. O. (2009). The role of information technology in Nigeria Banks: A case study of Intercontinental bank. Guaranty Trust Bank and First bank PLC, p. 10.
Bello, D. A. (2005). The impact of E-banking on customer satisfaction in Nigeria. University Library of Munich, Germany.
Fang, V. W., Tian, X., & Tice, S. (2014). Does stock liquidity enhance or impede firm innovation?. The Journal of Finance, 69(5), 2085-2125.
Firdous, S., & Farooqi, R. (2017). Impact of Internet Banking Service Quality on Customer Satisfaction. The Journal of Internet Banking and Commerce, 22(1), 1-17.
Ismail, L. B., & Alawamleh, M. (2017). The Impact of Online Banking of Customer Satisfaction in Jordan. JOURNAL OF ORGANISATIONAL STUDIES AND INNOVATION, 4(2), 1-13.
Jenevive, O. C., & Anyanwaokoro, M. (2017). Electronic Payment Methods and Profitability of Banking Firms in Nigeria: A Panel Data Analysis. International Journal of Finance and Accounting, 6(3), 67-74.
Kumbhar, V. M. (2011). Factors affecting the customer satisfaction in e-banking: Some evidences form Indian banks. Management Research & Practice, 3(4), 1-14.
Oliver, R. L. (1980). Theoretical bases of consumer satisfaction research: Review, critique, and future direction. Theoretical developments in marketing, 206-210.
Ovia, J. (2005). Enhancing the efficiency of the payment system in Nigeria. CBN Bullion, 29(1), 8-18.
Prakash, A., & Malik, G. (2008). Empirical Study of Internet Banking in India. Internet Research, 12(5), 83-92.
Srivastav, G., & Mittal, A. (2016). Impact of Internet banking on customer satisfaction in private and public sector banks. Indian Journal of Marketing, 46(2), 36-49.
Suleiman, B. (2007). Report on the Survey of Developments in the e- payments and Service Products of Banking and other Financial Institutions in Nigeria. Central Bank of Nigeria Library, P.A 6- 14.
Taiwo, J. N., & Agwu, M. E. (2017). The role of e-banking on operational efficiency of banks in Nigeria. Basic Research Journal of Business Management and Accounts, 6(1), 01-10.
Worku, G., Tilahun, A, & Tafa, M.A. (2016). The Impact of Electronic Banking on Customers’ Satisfaction in Ethiopian Banking Industry (The Case of Customers of Dashen and Wogagen Banks in Gondar City). Journal of Business and Financial Affairs, 5, 174. doi:10.4172/2167-0234.1000174.