Processing, Please wait...

  • Home
  • About Us
  • Search:
  • Advanced Search

Growing Science » International Journal of Data and Network Science » The role of digital leadership, system of information, and service quality on e-learning satisfaction

Journals

  • IJIEC (747)
  • MSL (2643)
  • DSL (668)
  • CCL (508)
  • USCM (1092)
  • ESM (413)
  • AC (562)
  • JPM (271)
  • IJDS (912)
  • JFS (91)
  • HE (32)
  • SCI (26)

IJDS Volumes

    • Volume 1 (8)
      • Issue 1 (5)
      • Issue 2 (3)
    • Volume 2 (12)
      • Issue 1 (3)
      • Issue 2 (3)
      • Issue 3 (3)
      • Issue 4 (3)
    • Volume 3 (27)
      • Issue 1 (4)
      • Issue 2 (9)
      • Issue 3 (8)
      • Issue 4 (6)
    • Volume 4 (37)
      • Issue 1 (6)
      • Issue 2 (15)
      • Issue 3 (7)
      • Issue 4 (9)
    • Volume 5 (86)
      • Issue 1 (9)
      • Issue 2 (11)
      • Issue 3 (32)
      • Issue 4 (34)
    • Volume 6 (163)
      • Issue 1 (30)
      • Issue 2 (33)
      • Issue 3 (40)
      • Issue 4 (60)
    • Volume 7 (200)
      • Issue 1 (53)
      • Issue 2 (46)
      • Issue 3 (46)
      • Issue 4 (55)
    • Volume 8 (243)
      • Issue 1 (60)
      • Issue 2 (61)
      • Issue 3 (60)
      • Issue 4 (62)
    • Volume 9 (96)
      • Issue 1 (20)
      • Issue 2 (6)
      • Issue 3 (30)
      • Issue 4 (40)
    • Volume 10 (40)
      • Issue 1 (40)

Keywords

Supply chain management(166)
Jordan(161)
Vietnam(149)
Customer satisfaction(120)
Performance(113)
Supply chain(110)
Service quality(98)
Competitive advantage(95)
Tehran Stock Exchange(94)
SMEs(87)
optimization(86)
Financial performance(83)
Trust(83)
TOPSIS(83)
Sustainability(81)
Job satisfaction(80)
Factor analysis(78)
Social media(78)
Knowledge Management(77)
Artificial intelligence(77)


» Show all keywords

Authors

Naser Azad(82)
Mohammad Reza Iravani(64)
Zeplin Jiwa Husada Tarigan(63)
Endri Endri(45)
Muhammad Alshurideh(42)
Hotlan Siagian(39)
Jumadil Saputra(36)
Dmaithan Almajali(36)
Muhammad Turki Alshurideh(35)
Barween Al Kurdi(32)
Ahmad Makui(32)
Basrowi Basrowi(31)
Hassan Ghodrati(31)
Mohammad Khodaei Valahzaghard(30)
Sautma Ronni Basana(29)
Shankar Chakraborty(29)
Ni Nyoman Kerti Yasa(29)
Sulieman Ibraheem Shelash Al-Hawary(28)
Prasadja Ricardianto(28)
Haitham M. Alzoubi(27)


» Show all authors

Countries

Iran(2183)
Indonesia(1290)
India(787)
Jordan(786)
Vietnam(504)
Saudi Arabia(453)
Malaysia(441)
United Arab Emirates(220)
China(206)
Thailand(153)
United States(111)
Turkey(106)
Ukraine(104)
Egypt(98)
Canada(92)
Peru(88)
Pakistan(85)
United Kingdom(80)
Morocco(79)
Nigeria(78)


» Show all countries

International Journal of Data and Network Science

ISSN 2561-8156 (Online) - ISSN 2561-8148 (Print)
Quarterly Publication
Volume 6 Issue 4 pp. 1215-1222 , 2022

The role of digital leadership, system of information, and service quality on e-learning satisfaction Pages 1215-1222 Right click to download the paper Download PDF

Authors: Susi Desmaryani, Novira Kusrini, Weni Lestari, Dwi Septiyarini, Asti Harkeni, Rusli Burhansyah, Juliana C Kilmanun, Dina Omayana Dewi, M Rialdi Syafutra, John David, Darmawan Darmawan, Enny Andriany

DOI: 10.5267/j.ijdns.2022.6.012

Keywords: Digital Leadership, System Quality, Information Quality, Service Quality, User Satisfaction, Agricultural students

Abstract: This study aims to determine and analyze the influence of private university digital leadership and information system success models (system quality, information quality, service quality) on the satisfaction of e-learning users of agricultural students. This research method is a quantitative survey, and the number of research samples is 323 agricultural students who were selected by a random sampling system. The sampling technique used is simple random sampling. The analytical method used is SEM with the help of SmartPLS 3.0 software. The results show that the role of digital leadership had a significant positive effect on the three variables of the information system success model. Likewise, system quality, information quality, and service quality have a significant positive and significant effect on user satisfaction of e-learning systems. This finding can increase the exploration ability of agricultural students as users to obtain various agricultural information. This finding confirms previous studies which state that usage has a significant effect on user satisfaction. Suggestions for further research, in this study only involves a single student perspective. Future research is recommended to use the perspective of the organization/institution (e-learning system management unit), lecturers, and university employees and agricultural stakeholders.

How to cite this paper
Desmaryani, S., Kusrini, N., Lestari, W., Septiyarini, D., Harkeni, A., Burhansyah, R., Kilmanun, J., Dewi, D., Syafutra, M., David, J., Darmawan, D & Andriany, E. (2022). The role of digital leadership, system of information, and service quality on e-learning satisfaction.International Journal of Data and Network Science, 6(4), 1215-1222.

Refrences
Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179–211.
Aldholay, A. H., Isaac, O., Abdullah, Z., & Ramayah, T. (2018). The role of transformational leadership as a mediating variable in DeLone and McLean information system success model: The context of online learning usage in Yemen. Telematics and Informatics, 35(5), 1421–1437. https://doi.org/10.1016/j.tele.2018.03.012
Asbari, M., & Novitasari, D. (2020). The Role of Readiness for Change on Part-Timer Employee Performance: Analysis of Transformational Leadership Practice in Convection Industry. Journal of Communication Education (JOCE), 14(02).
Asbari, M., Purba, J. T., Hariandja, E. S., & Sudibjo, N. (2021a). From Leadership to Innovation: Managing Employee Creativity. Jurnal Manajemen Strategi Dan Aplikasi Bisnis, 4(1), 143–154.
Benitez, J., Arenas, A., Castillo, A., & Esteves, J. (2022). Impact of digital leadership capability on innovation performance: The role of platform digitization capability. Information & Management, 103590.
Bernarto, I., Bachtiar, D., Sudibjo, N., Suryawan, I. N., Purwanto, A., & Asbari, M. (2020). Effect of transformational leadership, perceived organizational support, job satisfaction toward life satisfaction: Evidences from indonesian teachers. International Journal of Advanced Science and Technology, 29(3), 5495–5503.
Bogler, R. (2001). The influence of leadership style on teacher job satisfaction. Educational Administration Quarterly, 37(5), 662–683. https://doi.org/10.1177/00131610121969460
Borah, P. S., Iqbal, S., & Akhtar, S. (2022). Linking social media usage and SME's sustainable performance: The role of digital leadership and innovation capabilities. Technology in Society, 68, 101900.
Chen, E. T. (2008). Successful e-learning in corporations. Communications of the IIMA, 8(2), 5.
Chin, W. (1998). The Partial Least Squares Approach to Structural Equation Modeling (E. Modern Methods for Business Research, In: G. A. Marcoulides (ed.)). Lawrence Erlbaum Associates Publisher.
DeLone, W. H., & McLean, E. R. (1992). Information systems success: The quest for the dependent variable. Information Systems Research, 3(1), 60–95.
Dreheeb, A. E., Basir, N., & Fabil, N. (2016). Impact of system quality on Users’ satisfaction in continuation of the use of E-learning system. International Journal of E-Education, e-Business, e-Management and e- learning, 6(1), 13.
Fornell, C., & Larcker, D. F. (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research, 18(1), 39. https://doi.org/10.2307/3151312
Ghozali, I. (2014). Structural Equation Modeling, Metode Alternatif dengan Partial Least Square (PLS) (4th ed.). Badan Penerbit Universitas Diponegoro.
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate Data Analysis (7th ed.).Pearson Prentice Hall.
Haudi, H., Rahadjeng, E., Santamoko, R., Putra, R., Purwoko, D., Nurjannah, D., ... & Purwanto, A. (2022). The role of e-marketing and e-CRM on e-loyalty of Indonesian companies during Covid pandemic and digital era. Uncertain Supply Chain Management, 10(1), 217-224.
Hsu, D., Karampatziakis, N., Langford, J., & Smola, A. (2011). Parallel online learning. ArXiv Preprint ArXiv:1103.4204.
Laumer, S., Maier, C., & Weitzel, T. (2017). Information quality, user satisfaction, and the manifestation of workarounds: a qualitative and quantitative study of enterprise content management system users. European Journal of Information Systems, 26(4), 333–360.
McKnight, D. H., Lankton, N. K., Nicolaou, A., & Price, J. (2017). Distinguishing the effects of B2B information quality, system quality, and service outcome quality on trust and distrust. The Journal of Strategic Information Systems, 26(2), 118–141.
Mohammadi, H. (2015). Investigating users’ perspectives on e-learning: An integration of TAM and IS success model. Computers in Human Behavior, 45, 359–374. https://doi.org/10.1016/j.chb.2014.07.044
Muniroh, M., Hamidah, H., & Abdullah, T. (2022). Managerial implications on the relation of digital leadership, digital culture, organizational learning, and innovation of the employee performance (case study of PT. Telkom digital and next business department). Management and Entrepreneurship: Trends of Development, 1(19), 58-75.
Novitasari, D., & Asbari, M. (2020). Pengaruh Kepemimpinan Digital terhadap Kinerja Karyawan: Peran Kesiapan untuk Berubah sebagai Mediator. Jurnal Manajemen, 10(2), 84–99.
Novitasari, D., Asbari, M., Wijayanti, L. M., Hyun, C. C., & Farhan, M. (2020). The Role of Religiosity, Leadership Style, Job Satisfaction and Organizational Citizenship Behavior Mediation on Woman Teachers’ Performance. Solid State Technology, 63(6), 2953–2967.
Ojo, A. I. (2017). Validation of the DeLone and McLean information systems success model. Healthcare Informatics Research, 23(1), 60–66.
Parasuraman, A. (2010). Service productivity, quality and innovation: Implications for service-design practice and research. International Journal of Quality and Service Sciences, 2(3), 277–286. https://doi.org/10.1108/17566691011090026
Parasuraman, Ananthanarayanan, Zeithaml, V. A., & Malhotra, A. (2005). ES-QUAL: A multiple-item scale for assessing electronic service quality. Journal of Service Research, 7(3), 213–233.
Phuong, N. N. D., & Dai Trang, T. T. (2018). Repurchase intention: The effect of service quality, system quality, information quality, and customer satisfaction as mediating role: a PLS approach of m-commerce ride hailing service in Vietnam. Marketing and Branding Research, 5(2), 78.
Purwanto, A., & Juliana, J. (2022). The effect of supplier performance and transformational supply chain leadership style on supply chain performance in manufacturing companies. Uncertain Supply Chain Management, 10(2), 511-516.
Sasono, I., & Novitasari, D. (2020). Enhancing Service Quality through Innovation Capabilities and Work Productivity. International Journal of Science and Management Studies (IJSMS), 3(5), 123–133.
Selim, H. M. (2007). Critical success factors for e-learning acceptance: Confirmatory factor models. Computers and Education, 49(2), 396–413. https://doi.org/10.1016/j.compedu.2005.09.004
Smola, A. J. (2011). Parallel Online Learning. Scaling up Machine Learning: Parallel and Distributed Approaches.
Wang, Y.-S., & Liao, Y.-W. (2008). Assessing eGovernment systems success: A validation of the DeLone and McLean model of information systems success. Government Information Quarterly, 25(4), 717–733.
Wang, Y. (2008). Assessing e‐commerce systems success: a respecification and validation of the DeLone and McLean model of IS success. Information Systems Journal, 18(5), 529–557.
Yoo, S. J., Han, S. H., & Huang, W. (2012). The roles of intrinsic motivators and extrinsic motivators in promoting e-learning in the workplace: A case from South Korea. Computers in Human Behavior, 28(3), 942–950.
Zeithaml, V. A. (2000). Service quality, profitability, and the economic worth of customers: what we know and what we need to learn. Journal of the Academy of Marketing Science, 28(1), 67–85.
  • 0
  • 1
  • 2
  • 3
  • 4
  • 5

Journal: International Journal of Data and Network Science | Year: 2022 | Volume: 6 | Issue: 4 | Views: 2401 | Reviews: 0

Related Articles:
  • The effects of system and information quality on acceptance of digital publ ...
  • The influence of social media marketing, product innovation and market orie ...
  • The role of e-marketing and e-CRM on e-loyalty of Indonesian companies duri ...
  • The effect of digital marketing and e-commerce on financial performance and ...
  • The effects of production and operational costs, capital structure and comp ...

Add Reviews

Name:*
E-Mail:
Review:
Bold Italic Underline Strike | Align left Center Align right | Insert smilies Insert link URLInsert protected URL Select color | Add Hidden Text Insert Quote Convert selected text from selection to Cyrillic (Russian) alphabet Insert spoiler
winkwinkedsmileam
belayfeelfellowlaughing
lollovenorecourse
requestsadtonguewassat
cryingwhatbullyangry
Security Code: *
Include security image CAPCHA.
Refresh Code

® 2010-2026 GrowingScience.Com