How to cite this paper
Noviastuti, N., Basana, S., Malelak, M & Tarigan, Z. (2024). The influence of supply chain quality integration on operational performance through innovation quality integration.Uncertain Supply Chain Management, 12(2), 937-954.
Refrences
Abdallah, A.B., Alfar, N.A. & Alhyari, S. (2021). The effect of supply chain quality management on supply chain performance: the indirect roles of supply chain agility and innovation. International Journal of Physical Distribution & Logistics Management, 51(7), 785-812. https://doi.org/10.1108/IJPDLM-01-2020-0011
Abdallah, A., Obeidat, B. & Aqqad, N. (2014). The impact of supply chain management practices on supply chain performance in Jordan: the moderating effect of competitive intensity. International Business Research, 7(3), 13-27. http://dx.doi.org/10.5539/ibr.v7n3p13
Akhtar, F., Wang, Q. & Huo, B. (2023). The effect of relational investments on supply chain quality integration: protection or constraint of legal bonds? International Journal of Quality & Reliability Management. https://doi.org/10.1108/IJQRM-12-2021-0455
Ayoub, H. F., Abdallah, A. B., & Suifan, T. S. (2017). The effect of supply chain integration on technical innovation in Jordan: the mediating role of knowledge management. Benchmarking, 24(3), 594–616. https://doi.org/10.1108/BIJ-06-2016-0088
Basana, S. R., Suprapto, W., Andreani, F. & Tarigan, Z.J.H. (2022). The impact of supply chain practice on green hotel performance through internal, upstream, and downstream integration. Uncertain Supply Chain Management, 10(1), 169-180, DOI: 10.5267/j.uscm.2021.9.010
Bwaliez, O. M. (2021). Supply chain integration and manufacturing firm performance: the mediating role of innovation performance. Full Paper Proceeding BESSH-2021, 6(120), 115.
Chaithanapat, P., Punnakitikashem, P., Khin Khin Oo, N. C., & Rakthin, S. (2022). Relationships among knowledge oriented leadership, customer knowledge management, innovation quality and firm performance in SMEs. Journal of Innovation and Knowledge, 7(1). https://doi.org/10.1016/j.jik.2022.100162
Chavez, R., Yu, W., Gimenez, C., Fynes, B., & Wiengarten, F. (2015). Customer integration and operational performance: the mediating role of information quality. Decision Support Systems, 80, 83–95. https://doi.org/10.1016/j.dss.2015.10.001
Chen, M., Liu, H., Wei, S., & Gu, J. (2018). Top managers’ managerial ties, supply chain integration, and firm performance in China: a social capital perspective. Industrial Marketing Management, 74, 205–214. https://doi.org/10.1016/j.indmarman.2018.04.013
Cheng, Y., Chaudhuri, A. & Farooq, S. (2016). Interplant coordination, supply chain integration, and operational performance of a plant in a manufacturing network: a mediation analysis. Supply Chain Management: An International Journal, 21(5), 550 –568, DOI 10.1108/SCM-10-2015-0391
Cleven, A., Mettler, T., Rohner, P., & Winter, R. (2016). Healthcare quality innovation and performance through process orientation: evidence from general hospitals in Switzerland. Technological Forecasting and Social Change, 113, 386–395. https://doi.org/10.1016/j.techfore.2016.07.007
Cogollo-Florez, J. M. & Correa-Espinal, A. A. (2019). Analytical modeling of supply chain quality management coordination and integration: a literature review. Quality Management Journal, 26(2), 72–83. https://doi.org/10.1080/10686967.2019.1580553
Doan, T.T.T (2020). Supply chain management drivers and competitive advantage in the manufacturing industry. Uncertain Supply Chain Management, 8(3), 473-480, DOI: 10.5267/j.uscm.2020.5.001
Duhaylongsod, J. B., & De Giovanni, P. (2019). The impact of innovation strategies on the relationship between supplier integration and operational performance. International Journal of Physical Distribution and Logistics Management, 49(2), 156–177. https://doi.org/10.1108/IJPDLM-09-2017-0269
Feyissa, T.T., Sharma, R.R.K. and Lai, K.-K. (2019). The impact of the core company’s strategy on the dimensions of supply chain integration. The International Journal of Logistics Management, 30(1), 231-260. https://doi.org/10.1108/IJLM-03-2017-0080
Errassafi, M., Abbar, H., & Benabbou, Z. (2019). The mediating effect of internal integration on the relationship between supply chain integration and operational performance: evidence from Moroccan manufacturing companies. Journal of Industrial Engineering and Management, 12(2), 254–273. https://doi.org/10.3926/jiem.2794
Fianko, A.O., Essuman, D., Boso, N. & Muntaka, A.S. (2023). Customer integration and customer value: contingency roles of innovation capabilities and supply chain network complexity. Supply Chain Management, 28(2), 385-404. https://doi.org/10.1108/SCM-12-2020-0626
Freije, I., de la Calle, A., & Ugarte, J. v. (2021). Role of supply chain integration in the product innovation capability of servitized manufacturing companies. Technovation, 118, https://doi.org/10.1016/j.technovation.2020.102216
Ganbold, O., Matsui, Y., & Rotaru, K. (2021). Effect of information technology-enabled supply chain integration on firm’s operational performance. Journal of Enterprise Information Management, 34(3), 948–989. https://doi.org/10.1108/JEIM-10-2019-0332
Haq, M.Z.U. (2021). Supply chain learning and organizational performance: evidence from Chinese manufacturing firms. Journal of Knowledge Management, 25(4), 943-972. https://doi.org/10.1108/JKM-05-2020-0335
Hohenstein, N. O., Feise, E., Hartmann, E., & Giunipero, L. (2015). Research on the phenomenon of supply chain resilience: a systematic review and paths for further investigation. International Journal of Physical Distribution and Logistics Management, 45, 90–117. https://doi.org/10.1108/IJPDLM-05-2013-0128
Hong, J., Liao, Y., Zhang, Y., & Yu, Z. (2019). The effect of supply chain quality management practices and capabilities on operational and innovation performance: evidence from Chinese manufacturers. International Journal of Production Economics, 212, 227–235. https://doi.org/10.1016/j.ijpe.2019.01.036
Hu, M., Jiang, S. and Huo, B. (2023). The impacts of supply visibility and demand visibility on product innovation: the mediating role of supply chain integration. The International Journal of Logistics Management. https://doi.org/10.1108/IJLM-01-2021-0033
Huang, S. Y., Chiu, A. A., Lin, C. C., & Chen, T. L. (2018). The relationship between corporate innovation and performance. Total Quality Management and Business Excellence, 29(4), 441–452. https://doi.org/10.1080/14783363.2016.1209406
Huo, B., Qi, Y., Wang, Z. and Zhao, X. (2014). The impact of supply chain integration on firm performance: the moderating role of competitive strategy. Supply chain Management: An International Journal, 19(4), 369-384.
Huo, B., Ye, Y., Zhao, X., & Zhu, K. (2019). Supply chain quality integration: a taxonomy perspective. International Journal of Production Economics, 207, 236–246. https://doi.org/10.1016/j.ijpe.2016.05.004
Jimenez-Jimenez, D., Martínez-Costa, M., & Sanchez Rodriguez, C. (2019). The mediating role of supply chain collaboration on the relationship between information technology and innovation. Journal of Knowledge Management, 23(3), 548–567. https://doi.org/10.1108/JKM-01-2018-0019
Jin, X., Wang, J., Chen, S., & Wang, T. (2015). A study of the relationship between the knowledge base and the innovation performance under the organizational slack regulating. Management Decision, 53(10), 2202–2225. https://doi.org/10.1108/MD-05-2014-0253
Lo, S.M., Zhang, S., Wang, Z. & Zhao, X. (2018). The impact of relationship quality and supplier development on green supply chain integration: A mediation and moderation analysis. Journal of Cleaner Production, 202, 524-535. https://doi.org/10.1016/j.jclepro.2018.08.175
Machado, M. C., Telles, R., Sampaio, P., Queiroz, M. M., & Fernandes, A. C. (2020). Performance measurement for supply chain management and quality management integration: a systematic literature review. Benchmarking, 27(7), 2130–2147. https://doi.org/10.1108/BIJ-11-2018-0365
Nadif, N., & Vanany, I. (2021). Analysis of demand disruption on product availability in the retail industry. PROZIMA (Productivity, Optimization and Manufacturing System Engineering), 5(1), 12–20. https://doi.org/10.21070/prozima.v5i1.1504
Patiro, S.P.S., Budiyanti, H., Hendarto, K.A. & Hendrian (2022). Panic-buying behavior during the covid-19 pandemic in Indonesia: A social cognitive theoretical model. Gadjah Mada International Journal of Business 24(1), 25-55.
Phan, A. C., Nguyen, H. A., Trieu, P. D., Nguyen, H. T., & Matsui, Y. (2019). Impact of supply chain quality management practices on operational performance: empirical evidence from manufacturing companies in Vietnam. Supply Chain Management, 24(6), 855–871. https://doi.org/10.1108/SCM-12-2018-0445
Pirmanta, P., Tarigan, Z., & Basana, S. (2021). The effect of ERP on firm performance through information quality and supply chain integration in Covid-19 era. Uncertain Supply Chain Management, 9(3), 659-666. DOI: 10.5267/j.uscm.2021.5.004
Psomas, E., Kafetzopoulos, D., & Gotzamani, K. (2018). Determinants of company innovation and market performance. TQM Journal, 30(1), 54–73. https://doi.org/10.1108/TQM-07-2017-0074
Quang, H. T., Sampaio, P., Carvalho, M. S., Fernandes, A. C., Binh An, D. T., & Vilhenac, E. (2016). An extensive structural model of supply chain quality management and firm performance. International Journal of Quality and Reliability Management, 33(4), 444–464. https://doi.org/10.1108/IJQRM-11-2014-0188
Sacristán-Díaz, M., Garrido-Vega, P., & Moyano-Fuentes, J. (2018). Mediating and non-linear relationships among supply chain integration dimensions. Distribution & Logistics Management, 48(7), 698-723, doi.org/10.1108/IJPDLM-06-2017-0213.
Setiawan, H.S., Tarigan, Z.J.H. & Siagian, H. (2023). Digitalization and green supply chain integration to build supply chain resilience toward better firm competitive advantage. Uncertain Supply Chain Management, 11(2), 683-696, DOI: 10.5267/j.uscm.2023.1.012
Shou, Y., Li, Y., Park, Y., & Kang, M. (2018). Supply chain integration and operational performance: The contingency effects of production systems. Journal of Purchasing and Supply Management, 24(4), 352–360. https://doi.org/10.1016/j.pursup.2017.11.004
Siagian, H., & Tarigan, Z.J.H. (2021). The central role of IT capability to improve firm performance through lean production and supply chain practices in the COVID-19 era. Uncertain Supply Chain Management, 9(4), 1005-1016, DOI: 10.5267/j.uscm.2021.6.012
Siagian, H., Tarigan, Z.J.H., and Basana, R.B. (2022). The role of top management commitment in enhancing competitive advantage: The mediating role of green innovation, supplier, and customer integration. Uncertain Supply Chain Management, 10(2), 477-494, DOI: 10.5267/j.uscm.2021.12.003
Siagian, H., Tarigan, Z.J.H. & Jie, F. (2021). Supply chain integration enables resilience, flexibility, and innovation to improve business performance in covid-19 era. Sustainability, 13(9), 4669. https://doi.org/10.3390/su13094669
Sundram, V.P.K, Bahrin, A.S, Munir, Z.B.A, A.H (2018). The effect of supply chain information management and information system infrastructure, the mediating role of supply chain integration towards manufacturing performance in Malaysia. Journal of Enterprise Information Management, 31(5), 751-770, doi.org/10.1108/JEIM-06-2017-0084
Tajeddini, K., & Martin, E. (2020). The importance of human-related factors on service innovation and performance. International Journal of Hospitality Management, 85. https://doi.org/10.1016/j.ijhm.2019.102431
Tarigan Z.J.H. (2018). The impact organization of organization commitment to process and product innovation in improving. International Journal of Business and Society, 19(2), 335-346
Tarigan, Z.J.H., Mochtar, J., Basana, S.R., & Siagian, H. (2021). The effect of competency management on organizational performance through supply chain integration and quality. Uncertain Supply Chain Management, 9(2), 283-294, DOI: 10.5267/j.uscm.2021.3.004
Tarigan, Z.J.H. & Siagian, H. (2021). The effects of strategic planning, purchasing strategy and strategic partnership on operational performance. Uncertain Supply Chain Management, 9(2), 363-372, DOI: 10.5267/j.uscm.2021.2.006
Tarigan, Z.J.H., Siagian, H., & Bua, R.R. (2019). The impact of information system implementation to the integrated system for increasing the supply chain performance of manufacturing companies. IOF Conf series Material Science and Engineering, 473,2. https://doi.org/10.1088/1757-899X/473/1/012050
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Abdallah, A., Obeidat, B. & Aqqad, N. (2014). The impact of supply chain management practices on supply chain performance in Jordan: the moderating effect of competitive intensity. International Business Research, 7(3), 13-27. http://dx.doi.org/10.5539/ibr.v7n3p13
Akhtar, F., Wang, Q. & Huo, B. (2023). The effect of relational investments on supply chain quality integration: protection or constraint of legal bonds? International Journal of Quality & Reliability Management. https://doi.org/10.1108/IJQRM-12-2021-0455
Ayoub, H. F., Abdallah, A. B., & Suifan, T. S. (2017). The effect of supply chain integration on technical innovation in Jordan: the mediating role of knowledge management. Benchmarking, 24(3), 594–616. https://doi.org/10.1108/BIJ-06-2016-0088
Basana, S. R., Suprapto, W., Andreani, F. & Tarigan, Z.J.H. (2022). The impact of supply chain practice on green hotel performance through internal, upstream, and downstream integration. Uncertain Supply Chain Management, 10(1), 169-180, DOI: 10.5267/j.uscm.2021.9.010
Bwaliez, O. M. (2021). Supply chain integration and manufacturing firm performance: the mediating role of innovation performance. Full Paper Proceeding BESSH-2021, 6(120), 115.
Chaithanapat, P., Punnakitikashem, P., Khin Khin Oo, N. C., & Rakthin, S. (2022). Relationships among knowledge oriented leadership, customer knowledge management, innovation quality and firm performance in SMEs. Journal of Innovation and Knowledge, 7(1). https://doi.org/10.1016/j.jik.2022.100162
Chavez, R., Yu, W., Gimenez, C., Fynes, B., & Wiengarten, F. (2015). Customer integration and operational performance: the mediating role of information quality. Decision Support Systems, 80, 83–95. https://doi.org/10.1016/j.dss.2015.10.001
Chen, M., Liu, H., Wei, S., & Gu, J. (2018). Top managers’ managerial ties, supply chain integration, and firm performance in China: a social capital perspective. Industrial Marketing Management, 74, 205–214. https://doi.org/10.1016/j.indmarman.2018.04.013
Cheng, Y., Chaudhuri, A. & Farooq, S. (2016). Interplant coordination, supply chain integration, and operational performance of a plant in a manufacturing network: a mediation analysis. Supply Chain Management: An International Journal, 21(5), 550 –568, DOI 10.1108/SCM-10-2015-0391
Cleven, A., Mettler, T., Rohner, P., & Winter, R. (2016). Healthcare quality innovation and performance through process orientation: evidence from general hospitals in Switzerland. Technological Forecasting and Social Change, 113, 386–395. https://doi.org/10.1016/j.techfore.2016.07.007
Cogollo-Florez, J. M. & Correa-Espinal, A. A. (2019). Analytical modeling of supply chain quality management coordination and integration: a literature review. Quality Management Journal, 26(2), 72–83. https://doi.org/10.1080/10686967.2019.1580553
Doan, T.T.T (2020). Supply chain management drivers and competitive advantage in the manufacturing industry. Uncertain Supply Chain Management, 8(3), 473-480, DOI: 10.5267/j.uscm.2020.5.001
Duhaylongsod, J. B., & De Giovanni, P. (2019). The impact of innovation strategies on the relationship between supplier integration and operational performance. International Journal of Physical Distribution and Logistics Management, 49(2), 156–177. https://doi.org/10.1108/IJPDLM-09-2017-0269
Feyissa, T.T., Sharma, R.R.K. and Lai, K.-K. (2019). The impact of the core company’s strategy on the dimensions of supply chain integration. The International Journal of Logistics Management, 30(1), 231-260. https://doi.org/10.1108/IJLM-03-2017-0080
Errassafi, M., Abbar, H., & Benabbou, Z. (2019). The mediating effect of internal integration on the relationship between supply chain integration and operational performance: evidence from Moroccan manufacturing companies. Journal of Industrial Engineering and Management, 12(2), 254–273. https://doi.org/10.3926/jiem.2794
Fianko, A.O., Essuman, D., Boso, N. & Muntaka, A.S. (2023). Customer integration and customer value: contingency roles of innovation capabilities and supply chain network complexity. Supply Chain Management, 28(2), 385-404. https://doi.org/10.1108/SCM-12-2020-0626
Freije, I., de la Calle, A., & Ugarte, J. v. (2021). Role of supply chain integration in the product innovation capability of servitized manufacturing companies. Technovation, 118, https://doi.org/10.1016/j.technovation.2020.102216
Ganbold, O., Matsui, Y., & Rotaru, K. (2021). Effect of information technology-enabled supply chain integration on firm’s operational performance. Journal of Enterprise Information Management, 34(3), 948–989. https://doi.org/10.1108/JEIM-10-2019-0332
Haq, M.Z.U. (2021). Supply chain learning and organizational performance: evidence from Chinese manufacturing firms. Journal of Knowledge Management, 25(4), 943-972. https://doi.org/10.1108/JKM-05-2020-0335
Hohenstein, N. O., Feise, E., Hartmann, E., & Giunipero, L. (2015). Research on the phenomenon of supply chain resilience: a systematic review and paths for further investigation. International Journal of Physical Distribution and Logistics Management, 45, 90–117. https://doi.org/10.1108/IJPDLM-05-2013-0128
Hong, J., Liao, Y., Zhang, Y., & Yu, Z. (2019). The effect of supply chain quality management practices and capabilities on operational and innovation performance: evidence from Chinese manufacturers. International Journal of Production Economics, 212, 227–235. https://doi.org/10.1016/j.ijpe.2019.01.036
Hu, M., Jiang, S. and Huo, B. (2023). The impacts of supply visibility and demand visibility on product innovation: the mediating role of supply chain integration. The International Journal of Logistics Management. https://doi.org/10.1108/IJLM-01-2021-0033
Huang, S. Y., Chiu, A. A., Lin, C. C., & Chen, T. L. (2018). The relationship between corporate innovation and performance. Total Quality Management and Business Excellence, 29(4), 441–452. https://doi.org/10.1080/14783363.2016.1209406
Huo, B., Qi, Y., Wang, Z. and Zhao, X. (2014). The impact of supply chain integration on firm performance: the moderating role of competitive strategy. Supply chain Management: An International Journal, 19(4), 369-384.
Huo, B., Ye, Y., Zhao, X., & Zhu, K. (2019). Supply chain quality integration: a taxonomy perspective. International Journal of Production Economics, 207, 236–246. https://doi.org/10.1016/j.ijpe.2016.05.004
Jimenez-Jimenez, D., Martínez-Costa, M., & Sanchez Rodriguez, C. (2019). The mediating role of supply chain collaboration on the relationship between information technology and innovation. Journal of Knowledge Management, 23(3), 548–567. https://doi.org/10.1108/JKM-01-2018-0019
Jin, X., Wang, J., Chen, S., & Wang, T. (2015). A study of the relationship between the knowledge base and the innovation performance under the organizational slack regulating. Management Decision, 53(10), 2202–2225. https://doi.org/10.1108/MD-05-2014-0253
Lo, S.M., Zhang, S., Wang, Z. & Zhao, X. (2018). The impact of relationship quality and supplier development on green supply chain integration: A mediation and moderation analysis. Journal of Cleaner Production, 202, 524-535. https://doi.org/10.1016/j.jclepro.2018.08.175
Machado, M. C., Telles, R., Sampaio, P., Queiroz, M. M., & Fernandes, A. C. (2020). Performance measurement for supply chain management and quality management integration: a systematic literature review. Benchmarking, 27(7), 2130–2147. https://doi.org/10.1108/BIJ-11-2018-0365
Nadif, N., & Vanany, I. (2021). Analysis of demand disruption on product availability in the retail industry. PROZIMA (Productivity, Optimization and Manufacturing System Engineering), 5(1), 12–20. https://doi.org/10.21070/prozima.v5i1.1504
Patiro, S.P.S., Budiyanti, H., Hendarto, K.A. & Hendrian (2022). Panic-buying behavior during the covid-19 pandemic in Indonesia: A social cognitive theoretical model. Gadjah Mada International Journal of Business 24(1), 25-55.
Phan, A. C., Nguyen, H. A., Trieu, P. D., Nguyen, H. T., & Matsui, Y. (2019). Impact of supply chain quality management practices on operational performance: empirical evidence from manufacturing companies in Vietnam. Supply Chain Management, 24(6), 855–871. https://doi.org/10.1108/SCM-12-2018-0445
Pirmanta, P., Tarigan, Z., & Basana, S. (2021). The effect of ERP on firm performance through information quality and supply chain integration in Covid-19 era. Uncertain Supply Chain Management, 9(3), 659-666. DOI: 10.5267/j.uscm.2021.5.004
Psomas, E., Kafetzopoulos, D., & Gotzamani, K. (2018). Determinants of company innovation and market performance. TQM Journal, 30(1), 54–73. https://doi.org/10.1108/TQM-07-2017-0074
Quang, H. T., Sampaio, P., Carvalho, M. S., Fernandes, A. C., Binh An, D. T., & Vilhenac, E. (2016). An extensive structural model of supply chain quality management and firm performance. International Journal of Quality and Reliability Management, 33(4), 444–464. https://doi.org/10.1108/IJQRM-11-2014-0188
Sacristán-Díaz, M., Garrido-Vega, P., & Moyano-Fuentes, J. (2018). Mediating and non-linear relationships among supply chain integration dimensions. Distribution & Logistics Management, 48(7), 698-723, doi.org/10.1108/IJPDLM-06-2017-0213.
Setiawan, H.S., Tarigan, Z.J.H. & Siagian, H. (2023). Digitalization and green supply chain integration to build supply chain resilience toward better firm competitive advantage. Uncertain Supply Chain Management, 11(2), 683-696, DOI: 10.5267/j.uscm.2023.1.012
Shou, Y., Li, Y., Park, Y., & Kang, M. (2018). Supply chain integration and operational performance: The contingency effects of production systems. Journal of Purchasing and Supply Management, 24(4), 352–360. https://doi.org/10.1016/j.pursup.2017.11.004
Siagian, H., & Tarigan, Z.J.H. (2021). The central role of IT capability to improve firm performance through lean production and supply chain practices in the COVID-19 era. Uncertain Supply Chain Management, 9(4), 1005-1016, DOI: 10.5267/j.uscm.2021.6.012
Siagian, H., Tarigan, Z.J.H., and Basana, R.B. (2022). The role of top management commitment in enhancing competitive advantage: The mediating role of green innovation, supplier, and customer integration. Uncertain Supply Chain Management, 10(2), 477-494, DOI: 10.5267/j.uscm.2021.12.003
Siagian, H., Tarigan, Z.J.H. & Jie, F. (2021). Supply chain integration enables resilience, flexibility, and innovation to improve business performance in covid-19 era. Sustainability, 13(9), 4669. https://doi.org/10.3390/su13094669
Sundram, V.P.K, Bahrin, A.S, Munir, Z.B.A, A.H (2018). The effect of supply chain information management and information system infrastructure, the mediating role of supply chain integration towards manufacturing performance in Malaysia. Journal of Enterprise Information Management, 31(5), 751-770, doi.org/10.1108/JEIM-06-2017-0084
Tajeddini, K., & Martin, E. (2020). The importance of human-related factors on service innovation and performance. International Journal of Hospitality Management, 85. https://doi.org/10.1016/j.ijhm.2019.102431
Tarigan Z.J.H. (2018). The impact organization of organization commitment to process and product innovation in improving. International Journal of Business and Society, 19(2), 335-346
Tarigan, Z.J.H., Mochtar, J., Basana, S.R., & Siagian, H. (2021). The effect of competency management on organizational performance through supply chain integration and quality. Uncertain Supply Chain Management, 9(2), 283-294, DOI: 10.5267/j.uscm.2021.3.004
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